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Education and training of traffic management staff at TMC -

Finnra TMC

Education and training of traffic management staff at TMC / Copenhagen, Denmark

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• Traffic and road weather condition monitoring

• Traffic information dissemination• Traffic control with variable

message signs• Incident Management in co-

operation with other authorities

• Supporting road maintenance; co-operation with road inspectors and contractors

TMC FUNCTIONS

TIC + TCC = TMC

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The Role of the TMC at FinnRA

Steering

Uusimaa

Turku

Kaakkois-Suomi Häme Savo-Karjala

Keski-Suomi Vaasa

Oulu Lappi

Director-General

Procurement

Road Regions:

The board of Finnish Road Administration

Central Administration• Head Office• Technical Services• Traffic Mana- gement Centre

Customer RelationsFinanceHuman Resources Information Management

Planning

Customer services

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The TMC in FinnRA’s organisation

Jukka HirveläDirector General

Petri RönneikkoTMC Director

Raija VuorinenTMC Secretary

Mauri PyykönenTMC Manager

Helsinki

Juha AlikoivistoTMC Manager

Turku

Marketta UdeliusTMC Manager

Tampere

Juhani MiettiläTMC Manager

Oulu

14 Traffic operators 9 Traffic operators 11 Traffic operators 4 Traffic operators

Jouni MehtäläChief Inspector

Sami LuomaDevelopment Manager

4 Team members

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The TMC - the mode of operation One centre, four offices

Helsinki, Turku, Tampere, Oulu One office has responsibility over

a large geographical area Every area has its own characteristics

Helsinki (Uusimaa region) Metropolitan area

Turku (Turku and Vaasa regions) Swedish speaking, coastal area

Tampere (Häme, Kaakkois-Suomi, Keski-Suomi and Savo-Karjala regions) Interior Finland, Russian border

Oulu (Oulu and Lappi regions) Northern Finland

Works efficiently as a network

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Co-operation with external parties

• Co-operation with other authorities is crucial• Police and fire brigade co-operation during incidents / incident management

• Emergency response centres (112) co-operation & automatic data exchange (accidents)

• Helsinki Metropolitan Area TMC Finnra + Police + City of Helsinki (2009)

• Tampere, Turku & Oulu mode of operation with local authorities in progress

• Quick data exchange during incidents• Emergency response centre (112) Fire Brigade / Police TMC Radio (YLE, Finnish Broadcasting Company) + other medias

• TMC is also the basic data provider for value-added (commercial) service providers

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Background and education of TMC staff

• Total number of operators is 38 (13 female, 25 male)• Helsinki 14 operators min. staff; 2 operators (24/7)• Turku 9 operators min. staff; 1 operator (24/7)• Tampere 11 operators min. staff; 1 operator (24/7)• Oulu 4 operators Oulu is closed during night time

• Average age of operators is ~ 46 years• Youngest person 25 years • Oldest person 61 years 14

9

11

4

0

2

4

6

8

10

12

14

Helsinki Turku Tampere Oulu

Total number of operators

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Background and education of TMC staff

Other education (%)

2,5

2,5

20

25

50

Technical; techniciansetc.

Commercial college

Fire / Rescue college(112 operators)

Frontier / Coast guardschool

Security / guard school

Basic Education (%)

10

45

45

Comprehensive / elementary school

Secondary school graduates

Middle school

Education and training of traffic management staff at TMC / Copenhagen, Denmark

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Training and education of the TMC staff learning-phase of new operators more than 3 months

basic sessions with dedicated specialists more in-depth as skills develop and experience grows

mostly "learning by doing" with other operators

education sessions for new VMS systems local training sessions arranged tunnel systems are a big challenge live training interface(s) !

the use of "pioneers" 1-2 operators / office attend sessions common to all offices pioneers share information further at local offices

2 annual (spring/autumn) education meetings for TMC staff attendance by max. 2/3 of operators

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Training and education of the TMC staff national TMC-Intranet contains ”code of practices” and guidelines

special education courses are being arranged web-based (Internet courses) suitable for 24/7 organisations language teaching (Swedish / English) customer service related training (e.g. telephone conduct) training for media performance (radio, television) etc. …

recruitment of new staff inside Finnra public administration

open job advertisement

currently no regulatory tests of the staff are carried out for the future there is a need (e.g. tunnel systems)

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THANK YOU !