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CHAPTER 16

Project Wrap-Up

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IntroductionProject closure and review deliverables

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Types of Project Closure

• Normal

• Premature

• Phase or Stage

• Perpetual

• Failed project

• Changed priority

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Wrap-up Closure Activities1. Getting final acceptance from the customer.

2. Shutting down resources and releasing to new uses.

3. Reassigning/releasing project team members.

4. Closing accounts and seeing all invoices are settled.

5. Delivering (handing over) the project outcomes and outputs to the customer.

6. Creating a final report and archiving the project library.

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Deliverable Acceptance

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Creating the Final Report

• Executive summary

• Review and analysis

• Recommendations

• Lessons learned

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Performance Evaluation

• Post Implementation Review (PIR)

Ask for openness

Be objective

Be future-focused

Be positive and negative

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Performance Evaluation (cont.)

• PIR typical contents:

Gap analysis

Determination of the achievement of the project goals

Stakeholder satisfaction

Benefit review

Areas identified for further development

Lessons learned

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Performance Evaluation (cont.)

Don’t forget:

• Team evaluation

• Individual evaluation/s

• Project Manager evaluation

• Contractor and Supplier evaluation/s

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Lessons Learned (Retrospectives)

Use of a facilitator

• No direct involvement or direct interest in the project.

• Perceived as impartial and fair.

• Respect of senior management and other project stakeholders.

• Willingness to listen.

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Lessons Learned (Retrospectives) (cont.)

Use of a facilitator (cont.)

• Independence and authority to report review results without fear of recriminations from special interests.

• Perceived as having the best interests of the organisation in making decisions.

• Broad-based experience in the organisation or industry.

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Lessons learned (Retrospectives) (cont.)

Don’t forget the golden questions

• What went well?

• What didn’t go so well?

• What would you do differently next time?

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Project celebration

Make sure you celebrate your success at the completion of the project.

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Key Terms• 360-degree feedback• contractor and supplier evaluation• deliverable acceptance• lessons learned• performance reviews• project closure• retrospectives • team evaluation• wrap-up activities

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