15.45 saary joseph hermes dpd - 5 june 15h45
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EDAYS INTERNATIONAL E-COMMERCE CONFERENCE MOSCOW, JUNE 4-5, 2015 The challenges of Russian logistic
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Transcript of 15.45 saary joseph hermes dpd - 5 june 15h45
EDAYS INTERNATIONAL E-COMMERCE CONFERENCE MOSCOW, JUNE 4-5, 2015
The challenges of Russian logistic
EDAYS INTERNATIONAL E-COMMERCE CONFERENCE – MOSCOW, JUNE 4-5, 2015 2
successful e-commerce business depends on logistic efficiency
e-commerce success
EDAYS INTERNATIONAL E-COMMERCE CONFERENCE – MOSCOW, JUNE 4-5, 2015 3
Reality of Russian Logistic
EDAYS INTERNATIONAL E-COMMERCE CONFERENCE – MOSCOW, JUNE 4-5, 2015 4
Challenges for Russian Logistic
EDAYS INTERNATIONAL E-COMMERCE CONFERENCE – MOSCOW, JUNE 4-5, 2015 5
Hermes-DPD KPI for delivery process
EDAYS INTERNATIONAL E-COMMERCE CONFERENCE – MOSCOW, JUNE 4-5, 2015 6
Service Compass Hermes-DPD
Transparent and trusty report on monthly bases for all clients
EDAYS INTERNATIONAL E-COMMERCE CONFERENCE – MOSCOW, JUNE 4-5, 2015 7
Service Compass Hermes-DPD
Business year 2012/13
Shipment (actual)
RS total Delivery rate
March 2012 1 063 017 12 171 98,86%
April 2012 846 158 13 149 98,45%
Delivery rate
Delivery Price (Germany)
Standard Delivery 2, 85 – 3 €
Express delivery + 2, 50 Euro €
COD +4,60 Euro €
EDAYS INTERNATIONAL E-COMMERCE CONFERENCE – MOSCOW, JUNE 4-5, 2015 8
Non-picked rate reduction
Region March 2015Reduction against
March 2014
Moscow 13,1% 2,6%
Saint-Petersburg 13,8% 3,2%
Krasnodar 13,1% 4,0%
EDAYS INTERNATIONAL E-COMMERCE CONFERENCE – MOSCOW, JUNE 4-5, 2015 9
Non-picked rate: tools for reduction
EDAYS INTERNATIONAL E-COMMERCE CONFERENCE – MOSCOW, JUNE 4-5, 2015 10
Live call*
• 85% picked up their parcels • 15% off surveyed who answered “I’ll not pick up my item” will
not collect order cast doubt on the simple way to return goods
Non-picked rate can be reduced due to convenient service of goods returns
*6829 end-customers of a big client in fashion segment
Challenges:
Results:
• Research during the call• Finding out the action points to improve quality • Providing research result for clients
EDAYS INTERNATIONAL E-COMMERCE CONFERENCE – MOSCOW, JUNE 4-5, 2015 11
HERMES-DPDSales Director Joseph Saary
mobile: +7 915 031 90 73E-mail: [email protected]
Contact information
