Quick Start Guide

Flex

Congratulations Welcome to vacation ownership. You are now part of a growing community of passionate Owners and their families.

As an Owner in the Sheraton® Flex vacation program, you have the luxury of preferred access at six Home Resorts. And that’s just the beginning. Through the Vistana™ Signature Network, you can enjoy new experiences at any of the 20 award-winning villa resorts within the collection.

Want to travel far and wide? Check must-see destinations off your bucket list by choosing from more than 1,300 hotels and resorts through the Starwood Preferred Guest® program. Additional options are also available through external exchange with Interval International®.

Explore a variety of travel choices. And savor a vacation lifestyle with more experiences, more flexibility and more fun.

Let’s Get Started Enjoy the flexibility to experience a different vacation each Use Year.

RETURN TO YOUR HOME RESORTS

Relax, recharge and play at any of your Home Resorts, year after year, in familiar destinations.

1 WANT PREFERRED ACCESS TO YOUR HOME RESORTS?

Reserve your stay 12 to 8 months before your planned arrival.

EXPLORE MORE THROUGH THE VISTANA™ SIGNATURE NETWORK

When you’re not staying at one of your Home Resorts, the Vistana Signature Network empowers you with plenty of possibilities:

2 WANT TO STAY AT ANOTHER VILLA RESORT WITHIN THE COLLECTION?

Select any of the 20 villa resorts in the collection, and reserve your stay beginning 8 months before your planned arrival.

3 WANT TO STAY AT A STARWOOD HOTEL?

Convert all or a portion of your Home Options (minimum increments of 20,000) to Starpoints® from the Starwood Preferred Guest® program.

4 WANT TO EXPLORE MORE OF THE WORLD?

Choose from more than 2,900 additional villa-style resorts and request to exchange your Home Options through Interval International®.

LONDON, ENGLAND, UNITED KINGDOM

Feels Like HomeEach time you vacation at one of your six Home Resorts, it will feel comfortable and familiar. You’ll feel instantly at home with stylishly designed villa accommodations and like-home amenities, where you can enjoy inspiring moments in flawlessly sunny destinations year after year.

Your Sheraton Flex vacation program allows you the flexibility to enjoy a vacation at any of these six Home Resorts: Sheraton Vistana Villages, Sheraton Vistana Resort, Sheraton Broadway Plantation, Sheraton Desert Oasis, Sheraton Steamboat Resort Villas and Vistana Beach Club.

To reserve a stay, visit vistana.com 12 to 8 months before your planned arrival (Home Resort Reservation Period), and take advantage of your preferred access.

Your Sheraton Flex vacation program has a specific Home Options value. There are several ways you can use your Home Options during your Home Resort Reservation Period:

• Reserve any available villa type at any of the six Sheraton Flex Home Resorts.

• Schedule your arrival or departure for any day of the week.

• Reserve one night up to 14 nights.

• Maximum of three pending reservations per Vacation Ownership Interest (VOI) within the current Use Year.

For more information, visit vistana.com or call Owner Services.

12 – 8 MONTHS TO ARRIVALYou may reserve available vacation periods in available villas within Sheraton Flex Home Resort(s) using your Home Options*, subject to the guidelines in the Reservation Rules.*Home Options are also referred to as ownership points.

Home Resort Reservation Period

Vacation Planning Timeline

12 8

Hom

e Resorts

Villa R

esorts

Stay in Style in Perfect LocationsTravel to any of the stylish villa resorts, situated in the best locations within the most sought-after destinations.

Your unused Home Options automatically become StarOptions® when reserving 8 months or less at any of the other villa resorts in the collection—without paying an exchange fee. To use them, visit vistana.com to request a reservation beginning 8 months before your planned arrival date.

HOW TO VACATION WITHIN THE VILLA RESORT COLLECTION

Beginning 8 months before and up to the day you wish to arrive, you may:

• Check in any day of the week in any Season and any Villa type.

• Make a reservation for nightly stays or more.

• Borrow StarOptions from the next Use Year to use in the current Use Year*.

For more information, visit vistana.com or call Owner Services.

Vacation Planning TimelineDuring the Network Float Period, you may visit vistana.com to reserve your vacations.

8 – 0 MONTHS TO ARRIVAL Use your StarOptions to reserve a vacation for nightly stays or more, checking in any day of the week in any Season and any villa type at any villa resort, subject to the guidelines in the Reservation Rules. You may also borrow StarOptions from your next Use Year.*Pre-payment of HOA fees are required to borrow StarOptions.

Network Float Period

8 0

SPG

* Owners who are Vistana Signature Network (VSN) Three-, Four- and Five-Star Elite members can convert each Use Year.**VSN Three-Star Elite members may convert up until July 1; Four- and Five-Star may convert up until October 1.

Convert all or a portion of your Home Options (minimum increments of 20,000) into Starpoints® from the Starwood Preferred Guest program. Call Owner Services for conversion values and further information.

CONVERTING TO STARPOINTS• You can convert your VOI into Starpoints in nonconsecutive

Use Years.*

• Convert your VOI into Starpoints between October 1 of the year prior and March 31** of the Use Year being converted.

• Your Starpoints will be available within approximately 72 hours.

For terms and conditions, please refer to your Starpoints Disclosure Statement.

MEMBER BENEFITSAs an SPG® Gold member, enjoy the following at Starwood hotels:

Power surge. Earn three Starpoints for every eligible U.S. dollar spent.

Go ahead, sleep in. Late 4 p.m. check-out at a Starwood hotel, when available.

To you, from us. A welcome gift at check-in at a Starwood hotel.

Your call. A dedicated customer-service telephone line.

Rewards within reach. Free Night Award redemption with no blackout dates.

Fancy free. Award Flights and discounts.

Sync up. Your SPG account can connect with the dynamic SPG App to make traveling even easier.

Nice move. An enhanced or upgraded hotel room, when available, plus so much more.

More power to youENJOY GOLD-LEVEL STATUS IN THE STARWOOD PREFERRED GUEST® PROGRAM, WHERE YOU CAN CHOOSE TO STAY AT MORE THAN 1,300 HOTELS AND RESORTS IN NEARLY 100 COUNTRIES.

LE MERIDIEN BORA BORA, FRENCH POLYNESIA

To make a reservation at any Starwood hotel, go online, use the mobile app, or call the dedicated Owner servicing line for Starwood Preferred Guest at 888-625-4990. To plan and book your next trip, manage or modify reservations, compare rates, monitor Starpoints and more, visit spg.com.

PHUKET, THAILAND

External E

xchange

External ExchangeEXPLORE MORE OF THE WORLD AT EVEN MORE RESORTS.

Travel to even more domestic and international destinations and stay in villas at additional resorts through external exchange with Interval International®. Through the Vistana™ Signature Network, your membership with the exchange company is included. Access more than 2,900 additional exchange resorts in 80 countries, 500 of which are designated as premier, with the most outstanding accommodations and amenities.

Call Owner Services or visit vistana.com and select the Owner Tools widget to request that your VOI be assigned to your Interval International account.

FOR COMPLETE RESORT LISTINGS, PLEASE REFER TO YOUR INTERVAL INTERNATIONAL ONLINE RESORT DIRECTORY.

For more information, call Owner Services or visit vistana.com

On

line

Explore Online Visit vistana.com to manage your account, plan your trip, and everything in between.

HOME PAGE

• Register• Select a profile picture• Keep up to date on company news• Access contact information

DASHBOARD

• Reserve a villa• View your next villa stay• Find ownership details• See current account balances• Pay maintenance fees• Change online account settings• Review helpful information with Ownership 101• Take advantage of featured offers• Review your User Guide and helpful charts and calendars with

the Owner Tools

VILLA COLLECTION

• Delve into on-site and local area activities• Check out villa resort amenities and dining• Peruse resort images and videos• Contact your Personal Concierge

VACATION IDEAS

• Find travel inspiration• Discover one-of-a-kind stories• Learn expert travel tips

#VACATIONLIFE

• Connect with us on social media• Share your vacation photos, videos and stories• Get insider tips • Interact with like-minded adventurers

New features, articles and contests are always being added, so check back often.

Visit vistana.com today.

©2016 Vistana Signature Experiences, Inc. (“Vistana”) and Starwood Hotels & Resorts Worldwide, Inc. (“Starwood”). All Rights Reserved. Vistana and StarOptions are the trademarks of Vistana or its affiliates. SPG, Preferred Guest, Starpoints, Sheraton, Westin and their logos are the trademarks of Starwood or its affiliates and are used by Vistana, an authorized partner of the SPG program, under license from Starwood. Vistana is not owned or operated by Starwood. Vistana and the programs and products it provides are not owned, developed or sold by Starwood or its affiliates. Vistana is solely responsible for its advertising, marketing, privacy and data collection practices. 15-OOC-1733 | SHERATON FLEX

RESERVATIONS & OWNER SERVICES:

UNITED STATES, CANADA & PUERTO RICO:

Sheraton Vacation Club:888 SV OWNER (786 9637) or 407 903 4649

UNITED KINGDOM:

0 800 89 5065

MEXICO:

001 800 847 8262

JAPAN:

KDDI 0053 113 0318NTT 0034 800 400 195ITJ 0044 221 233 28IDC 0066 338 213 35

ALL OTHER AREAS:

407 903 4640

ADDITIONAL NUMBERS:

FAX FOR OWNER SERVICES:

407 903 4641

FAX FOR LOAN SERVICING:

407 903 4701

FAX FOR ASSOCIATION MANAGEMENT:

407 418 7771

STARWOOD PREFERRED GUEST® PROGRAM

Dedicated Service Line: 888 625 4990

INTERVAL INTERNATIONAL® EXTERNAL EXCHANGE

Dedicated Service Line:877 782 7088

Connect With Us Take advantage of the helpful Owner Services team. If you have questions or want to make a reservation, please use one of the telephone numbers below. Reservations, Owner Services, Loan Servicing and Association Management Services are available in English, Spanish and Japanese.