13TH ANNUAL STEVIE AWARDS...DHL Express (Poland) sp. z o.o., Warsaw, Poland: Volume increase 37%...

13TH ANNUAL

STEVIE®AWARDSFOR SALES & CUSTOMER SERVICE

Awards Banquet and PresentationsFriday, February 22, 2019

Caesars Palace • Las Vegas, Nevada

PROGRAM SPONSORS

http://www.salespartnerships.com

http://www.valueselling.com

http://www.mediaradar.com

Welcome to the 13th annual Stevie® Awards for Sales & Customer Service, the world’s top honorsfor business development, sales, contact center and customer service professionals.

This year the program received more than 2,700 nominations, an increase of 8% over 2018, fromorganizations in 45 nations.

From November 2018 through early January this year, more than 150 professionals around theworld reviewed, rated and commented on the nominations. Just about 34% of the nominations considered received average scores high enough to qualify as Finalists, all of which will be recognizedtonight as Gold, Silver or Bronze Stevie Award winners. All of the judges are acknowledged in thisprogram. We can’t run a successful awards program without our volunteer judges, and we can’t thankthem enough for their participation.

Stevie Awards competitions receive more than 12,000 nominations each year from organizations of every type in more than 70 nations. This spring we’re accepting entries for the 6th annual Asia-Pacific Stevie Awards, The 17th Annual American Business Awards®, The 16th AnnualInternational Business Awards®, and the fourth edition of the Stevie Awards for Great Employers. I invite you to learn more about these and our other competitions at www.StevieAwards.com.

Thank you for participating in the 13th annual Stevie Awards for Sales & Customer Service, andfor joining us this evening. Best wishes for continued success!

Cordially,

Michael GallagherPresident, The Stevie Awards

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Program ContentsBanquet and Presentations Agenda 3Business Development Awards Categories 5Customer Service Success Awards Categories 7New Product & Service Awards Categories 7Sales Distinction Awards Categories 15Solution Provider Awards Categories 15Sales Achievement Awards Categories 19Sales Individual Awards Categories 22Sales Team Awards Categories 24Customer Service & Contact Center Achievement Awards Categories 25

Customer Service & Contact Center Individual Awards Categories 31

Customer Service & Contact Center Team Awards Categories 34

People’s Choice Stevie Awards forFavorite Customer Service 40

Customer Service Department Awards Categories 40

Grand Stevie Award Presentations 42

Judging Committees 43

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http://www.ebiinc.com

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Banquet and Presentations Agenda

5:15 pm Awards presentations in this order

Business Development Awards Categories

Customer Service Success Awards Categories

New Product & Service Awards Categories

Sales Distinction Awards Categories

Solution Provider Awards Categories

6:00 pm Reception

7:00 pm Dinner

7:30 pm Awards presentations in this order

Sales Achievement Awards Categories

Sales Individual Awards Categories

Sales Team Awards Categories

Customer Service & Contact Center Achievement Awards Categories

Customer Service & Contact Center Individual Awards Categories

Customer Service & Contact Center Team Awards Categories

Presentation of the People’s Choice Stevie® Awards for Favorite Customer Service

Customer Service Department Awards Categories

Presentation of the Grand Stevie® Award Trophies


https://careers.holidayinnclub.com

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BUSINESS DEVELOPMENT AWARDS CATEGORIESBusiness Development Executive of the YearAMN Healthcare, San Diego, CA USA:

Ralph Henderson, AMN Healthcare President ofProfessional Services and Staffing

Birevim, Istanbul, Turkey: Murat Ciftci, Founder & Chairman

HomeServe USA, Norwalk, CT USA: Andrew DeCastro, Vice President of Business Development

New Heights Educational Group, Inc., Defiance, OH USA:Pamela Clark, Executive Director of NHEG

The Allure Group, Brooklyn, NY USA: Edward L. Lai, Corporate Director of Asian Initiatives

Verified Volunteers, a Sterling Company, Fort Collins, CO USA:Christina Brown, Vice President of Client Experience

WekaIO, San Jose, CA USA: Barbara Murphy, Vice President of Marketing — From Stealth to Powerhouse

Business Development Professional of the YearHomeServe USA, Norwalk, CT USA:

Outstanding Contributor to Business Development Goalsand Generous Mentor for Team — Larry Byrne

The Allure Group, Brooklyn, NY USA: Edward L. Lai, Corporate Director of Asian Initiatives

WinWire, Santa Clara, CA USA: Mehul Agarwal, Director of Strategic Accounts

Business Development Achievement of the Year—Financial Services IndustriesJohn Hancock Financial Services, Boston, MA USA:

Long-Term Care Portal

Sales Partnerships, Inc., Broomfield, CO USA: Delivering Large Scale Results While Under the National Spotlight

Business Development Achievement of the Year—Services IndustriesCross Country Home Services, Fort Lauderdale, FL USA:

Let’s Make A Deal: Cross Country Home Services, Master Negotiator

Employment Background Investigations Inc., Owings Mills, MD USA: New Partner Alliance Team Makes Partnerships Primary Revenue Driver

Business Development Achievement of the Year—Technology IndustriesInteractions, Franklin, MA USA:

Interactions Transforms Customer Engagement withIntegration of Full Omnichannel Capabilities

Pushpay Holdings Limited, Redmond, WA USA: Pushpay — Personalized Customer Service

WinWire, Santa Clara, CA USA: Achievements of Strategic Accounts

Business Development Achievement of the Year—Transportation IndustriesDHL Express (Poland) sp. z o.o., Warsaw, Poland:

Volume increase 37% compared to 2017 in international B2C

DHL Express, Nairobi, Kenya: ‘Power up your potential’ E-Commerce

Business Development Achievement of the Year—All Other IndustriesDHL Express Peru, Callao, Peru:

Empowerment Program: I’ve Got The Power

HomeServe USA, Norwalk, CT USA: Flawless Execution of Best Practices Leads toUnprecedented Success

Response, Lindon, UT USA: Biz Dev


2019 Finalists5:15 pm Award Presentations

See the 2019 Gold, Silver, BronzeStevie® Award Placements amongthe Finalists.

https://stevieawards.com/sales/2019-stevie%C2%AE-award-winners

https://corp.kt.com/eng/

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CUSTOMER SERVICE SUCCESS AWARDSCATEGORIESCustomer Service Success—Business Service IndustriesAdvantage Media Group|ForbesBooks, Charleston, SC USA:

A Spirit of Service and Hospitality in the Lowcountry

IBM, Armonk, NY USA: Pursuing Excellence in Serving its Customers

Customer Service Success—Financial Service IndustriesGuideWell Connect, Jacksonville, FL USA:

Health Plan and Provider — Make a Perfect Match

John Hancock Financial Services, Boston, MA USA:Customer Centric Strategic Initiatives

OneWest Bank, Pasadena, CA USA: OneWest Bank: One Customer and One Business at a Time

Shepherds Friendly Society, Cheadle, Cheshire, United Kingdom: Excelling in customer service

Customer Service Success—Other Service IndustriesArzum, Istanbul, Turkey: Arzum After Sales Services Team

Delta Defense, West Bend, WI USA: The Pillar of Light in a Moment of Darkness

DHL Express, Algiers, Algeria: Center Of Excellence “CEO” Certification

Customer Service Success—Technology IndustriesActive Digital, Tunbridge Wells, Kent, United Kingdom:

Active Digital’s Customer Service Winning Story

Cvent Inc., McLean, VA USA: Cvent Client Services

DATABASICS, Reston, VA USA: Customer Service:Tenacious & Unrelenting Against Barriers

IBM, Armonk, NY USA: Account Coverage Change Tool

Intellis, New York, NY USA: Developing Dimensional Customer Service

Masergy, Plano, TX USA: Masergy — Helping Customers Achieve “What’s Next”

MentorcliQ, Columbus, OH USA: Fun & Effective Customer Success

MessageGears, Atlanta, GA USA: MessageGears Customer-Driven Technology SolutionsDrive Rapid Growth

Nasdaq Corporate Solutions, New York, NY USA: Nasdaq Boardvantage — Continuing to strive for Excellence

Optuno, Miami, FL USA

Patagonia Health, Cary, NC USA: Scaling 2.0 — A business strategy driven by 100% customer reference-ability

ShopKeep Inc., New York, NY USA

Customer Service Success—All Other IndustriesDarlings of Chelsea, London, United Kingdom:

Creating a sector-leading multi-channel customer experience

Simplilearn, San Francisco, CA USA: Customer Centricity as a Lesson in Customer Success

NEW PRODUCT & SERVICE AWARDS CATEGORIESBusiness Intelligence Solution—NewCubeSmart Self Storage, Malvern, PA USA:

CubeSmart: Innovation Leader

Delta Vacations, Minot, ND USA: Getting the calls to right person: Increasing efficiency and boosting sales at the same time

IBM, Armonk, NY USA: Quota Account Module (QAM)

Sales Partnerships, Inc., Broomfield, CO USA: Business Intelligence Application of Machine Learning to Recruiting and Performance Management

Business Intelligence Solution—New VersionComcast Philadelphia, PA USA:

Comcast Care Business Intelligence: Agent Performance Management & Analytics

Confirmit, London, United Kingdom: Confirmit — Smarter Business Intelligence: Empowering Better Business Decisions that Drive BetterBusiness Outcomes

First American Database Solutions, Santa Ana, CA USA:Providing Transparency on Real Property: Leveraging Data to Flag Hidden Threats

Pointillist, Boston, MA USA: Pointillist Business Intelligence Solution — New Version


https://www.nutrisystem.com

mailto:[email protected]

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NEW PRODUCT & SERVICE AWARDS CATEGORIES—ContinuedCollaboration Solution—NewIBM, Armonk, NY USA:

Nano as a Service (NaaS) 24X7 Query Processing

Nextiva, Scottsdale, AZ USA: Nextiva Unveils NextOS, the ideal collaboration solution

Shepherds Friendly Society, Cheadle, Cheshire, United Kingdom: Collaborative Junior ISAs

WNS (Holdings) Limited, Mumbai, India: Collaboration solution: A leading FMCG player and WNS

Collaboration Solution—New VersionClickMeeting Ltd., Gdansk, Pomorskie, Poland:

ClickMeeting Webinar Software: New room, new technology, new features

HP PPS Australia, Sydney, NSW, Australia: Premium Partner Support

Contact Center Solution—NewDelta Vacations, Minot, ND USA: Atlas Dashboard

i2x, Berlin, Germany: i2x: Helping contact centers capture,understand, and extract actionable insights from phoneconversations in real-time

KT, Seoul, South Korea: “HINT” & “GiGA Care”, Solutions for Both Customers and Consultants

Nuance Communications, Inc., Burlington, MA USA: The Modern Voice: Nuance’s AI-Powered Engine forConversational Dialog

Sparkcentral, San Francisco, CA USA: Sparkcentral — Automated Messaging Distribution Platform

Squelch, Redwood City, CA USA: Optimize the customer experience through the teams thatserve customers after the sale

VXI Global Solutions, Los Angeles, CA USA: Training Simulator

Contact Center Solution—New VersionComm100, Lewes, DE USA: Comm100’s AI-powered chat

Concentrix, Fremont, CA USA: Concentrix Business AnalyticsTurns IVR Data into Business Value

IBM, Armonk, NY USA: Territory Quota Change Alignment Tool (TQCAT)

Mediatel Data SRL, Bucarest, Romania: Mediatel Contact Center suite

NICE, Hoboken, NJ USA: NEVA (NICE Employee Virtual Attendant)

NICE inContact, Salt Lake City, UT USA: NICE inContact CXone: Winning Every Interaction, Earning Lifelong Loyalty

Nuance Communications, Inc., Burlington, MA USA: Nuance Security Suite — Leveraging AI to Curb FraudAcross Voice and Digital Channels

Unisys, Blue Bell, PA USA: InteliServe: Innovating the Digital Workplace

CRM Suite—Enterprise—NewCubeSmart Self Storage, Malvern, PA USA:

CubeSmart: Innovation Leader

Nextiva, Scottsdale, AZ USA: NextOS is the ideal CRM Suite solution for enterprises

CRM Suite—Enterprise—New VersionPegasystems Inc., Cambridge, MA USA:

Pega Infinity™: Revolutionizing How Businesses EngageWith Their Customers

CRM Suite—Midmarket—NewAkSigorta, Istanbul, Turkey:

A New Digital Era on Omni-Channel Customer Journey for Aksigorta

CRM Suite—Midmarket—New VersionZaius, Boston, MA USA: Zaius: B2C CRM


http://www.sitel.com

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NEW PRODUCT & SERVICE AWARDS CATEGORIES—ContinuedIncentive Management Solution—NewCarrefourSA, Istanbul, Turkey:

CarrefourSA Loyalty Program — Increasing CustomerEngagement >> Increasing Sales

IBM, Armonk, NY USA: Commissions Expense Accruals

IBM, Armonk, NY USA: Sales Target Interlock Using IBM Planning Analytics

IVR or Web Service Solution—NewAttivio, Newton, MA USA:

Deliver better web self service and case resolution with Elevate from Attivio

IBM, Armonk, NY USA: Client Sales Resource Locator (Web & Mobile)

IVR or Web Service Solution—New VersionArtificial Solutions, Stockholm, Sweden:

Teneo: Delivering the multi-channel experience.

Inference Solutions, San Francisco, CA USA: Inference Studio — Intelligent Virtual Agent Platform

KT, Seoul, South Korea: Customized IVR Based on Customer Effort Scores

Oi, Rio de Janeiro, Brazil: IVR Speech Recognition adds agility, cost reduction andincreases Oi’s customers’ satisfaction

Marketing Solution—NewCarrefourSA, Istanbul, Turkey:

CarrefourSA Loyalty Program — Increasing CustomerEngagement >> Increasing Sales

EFG Companies, Irving, TX USA: Bringing L.O.V.E. to Client Management

EFG Companies, Irving, TX USA: Empowering Consumers in B-2-B-2-C Market

GuideWell Connect, Jacksonville, FL USA: An Idea is Born

Refactored, Windsor, CO USA: CompassABM by Refactored

VakifBank, Istanbul, Turkey: Time Deposit Pricing and Marketing Project

Marketing Solution—New VersionSwrve New Media, San Francisco, CA USA:

Swrve 3.0: Unmatched Multichannel Engagement

Relationship Management Solution—NewItaú Unibanco Holding S.A., Sao Paulo, Brazil:

Transactional NPS in Customer Service

John Hancock Financial Services, Boston, MA USA: An innovative way to share content for everyday use

Nextiva, Scottsdale, AZ USA: NextOS is the best relationship management solution on the market

Strikedeck, Sunnyvale, CA USA: Strikedeck Blitz — A Self-Serve Customer Success Solution

Relationship Management Solution—New VersionChorus.ai, San Francisco, CA USA:

Chorus.ai Ensures Better Handoffs and Prep, LeavingSalespeople Better Prepared and More Effective

Impartner South Jordan, UT USA: Impartner PRM

Strikedeck, Sunnyvale, CA USA: Strikedeck Customer Success Management Tool 3.0

Vocalcom, Paris, France: Vocalcom Survey Design

Sales Automation Solution—NewIBM, Armonk, NY USA: Specialty Quota Module (SQM)

Sales Automation Solution—New VersionChorus.ai, San Francisco, CA USA:

Chorus.ai Takes Care of All The Details, Leaving Reps toDo What They Do Best, Sell

ConnectLeader, Salem, NH USA: ConnectLeader Sales Engagement Platform

IBM, Armonk, NY USA: IPL Creation Enhancements with RPA/Python

Sales Partnerships, Inc., Broomfield, CO USA: Territory Management Expanding Application into Sales Automation

SalesPreso, Melbourne, VIC, Australia: SalesPreso — delivering customer-relevant presentations in minutes


http://www.sparkcentral.com/stevie

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NEW PRODUCT & SERVICE AWARDS CATEGORIES—ContinuedSales Enablement Solution—NewBMC Software, Houston, TX USA: Territory Ninja Tool

Brainshark, Waltham, MA USA: Brainshark Machine Analysis

ConnectLeader, Salem, NH USA: ConnectLeader Sales Engagement Platform

Garanti Bank A.S., Istanbul, Turkey: Digital Auto Loan Application

IBM, Armonk, NY USA: Engage AR — Excellence in Managing Account Receivables

PROLIFIQ, Beaverton, OR USA: PROLIFIQ ACE®— Sales Enablement and Content DeliveryNative on Salesforce

Revenue Storm Corporation, Schaumburg, IL USA: RevUp Your Sales Wins in a Virtual Classroom

Sales Enablement Solution—New VersionBigtincan, Boston, MA USA: Bigtincan Life Sciences

CarrefourSA, Istanbul, Turkey: CarrefourSA Loyalty Program — Increasing CustomerEngagement >> Increasing Sales

Chorus.ai, San Francisco, CA USA: Chorus.ai is Ramping Reps to Productivity Faster

MindTickle, San Francisco, CA USA: MindTickle Sales Readiness Platform

Sales Partnerships, Inc., Broomfield, CO USA: Revolutionizing Field Sales Enablement through SPI’sTerritory Management Suite

SalesPreso, Melbourne, VIC, Australia: Empowering Sales Enablement teams across the world

Seismic Software, San Diego, CA USA

ServiceNow, Santa Clara, CA USA

Sales & Marketing Mobile Application—NewAksigorta Inc., Istanbul, Turkey:

Aksigorta Aksiyon Mobile App —“Freeing up the sales force for selling”

Sales & Marketing Mobile Application—New VersionAllego, Boston, MA USA:

Modern Learning Tools Improve Sales Training in Allego 5.0 and 5.1

Manila Electric Company (MERALCO), Manila, Philippines:Meralco Online

Sales Performance Management Solution—NewAksigorta Inc., Istanbul, Turkey:

Aksigorta Sales Management Platform (Aksiyon) —“Freeing up the sales force for selling”

Delta Vacations, Minot, ND USA: Driving performance by focusing on the right metrics

IBM, Armonk, NY USA: Engagement Team Plan Tool

PROLIFIQ, Beaverton, OR USA: PROLIFIQ CRUSH®— Account Planning Native on Salesforce

Sales Performance Management Solution—New VersionChorus.ai, San Francisco, CA USA:

New Smart Themes and Smart Playlists by Chorus.ai Takes Sales Performance Management to a New Level

Customer Service Training Product of the YearFIS, Jacksonville, FL USA: “MicroLearnings” series, FIS

Liveops, Scottsdale, AZ USA: Liveops Customer Service eLearning LMS

MTM, Lake St. Louis, MO USA: MTM’s Reveal Training

Sales Training Product of the YearVengreso, San Francisco, CA USA:

The Vengreso 10 Steps to Launching a Digital SalesProgram is Like No Other


http://www.TCLUSA.com

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SALES DISTINCTION AWARDS CATEGORIESSales Distinction of the Year—Computer ServicesFMT Consultants, Carlsbad, CA USA:

Creating a Complete Revenue Funnel Management Solution

Sales Distinction of the Year—Computer SoftwareSoftPro, Raleigh, NC USA:

Through Continuous and Concentrated Hard Work, the SoftPro Sales Team Remains on Top

Sales Distinction of the Year—Consumer Products & ServicesCross Country Home Services, Fort Lauderdale, FL USA:

Cross Country Home Services Leads the Pack with High Growth Rate

Nonda, Mountain View, CA USA: Bringing Today’s Tech to Yesterday’s Car —Ivan Chong Fueling Nonda’s Impressive Growth

Sales Distinction of the Year—Distribution & TransportationDHL Express Nigeria, Lagos, Nigeria:

360 degree revival of sales and revenue growth

Sales Distinction of the Year—Financial ServicesNationwide Advisory Solutions, Louisville, KY USA:

Nationwide Advisory Solutions’ Analytics-Driven Advisor Experience

Sales Partnerships, Inc., Broomfield, CO USA: Historic Results in Financial Services Sales with Wall Street Watching

Sales Distinction of the Year—Healthcare, Pharmaceuticals,and Related IndustriesBoard of Certification/Accreditation (BOC),

Owings Mills, MD USA: Successful Growth DespiteSignificant Challenges

GuideWell Connect, Jacksonville, FL USA: GuideWell Retail Centers are the Face of Florida Blue

Nutrisystem, Inc., Fort Washington, PA USA: “The Millionaire’s Club”

Sales Distinction of the Year—Hospitality & TourismDelta Vacations, Minot, ND USA:

Being “the difference” for our customers

Johannesbad Hotels Bad Füssing GmbH, Bad Füssing, Germany: Loyalty Club as a means for more direct bookings PLUS a better relationship with your guests

Sales Distinction of the Year— Industrial & ManufacturingSales Partnerships, Inc., Broomfield, CO USA:

Industrial Wastewater Filtration Sales with Dow-DuPont

Sales Distinction of the Year—ServicesIBM, Armonk, NY USA:

Sales Resource Deployment Management System

Migros Ticaret A.S., Istanbul, Turkey: Migros WellBeing Journey

Sales Distinction of the Year—All Other IndustriesHanzo, New York, NY USA & Leeds, England,

United Kingdom: Collaborating Across the Pond

Offerpad, Gilbert, AZ USA

SOLUTION PROVIDER AWARDS CATEGORIESSales Consulting Practice of the YearGuidebook, Inc., San Francisco, CA USA:

Partnership and Progress: Guidebook’s ConsultativeApproach to Sales and Customer Relationships

Integrity Solutions, Nashville, TN USA: Integrity Solutions: Creating Cultures of Trust,Relationships, Customer Loyalty and Advocacy

Janek Performance Group, Las Vegas, NV USA

The Brooks Group, Greensboro, NC USA

Visualize, Inc., Birmingham, MI USA: Guiding Sales Leaders to Results


2019 Asia-Pacific Stevie® Awards

This Stevie Award program recognizesachievement at organizations in the 29 nations of the Asia-Pacific region.

Final Entry Deadline: March 8, 2019

2019 International Business Awards®

The world’s top business awards program,open to all organizations worldwide.

Early-bird Entry Deadline: April 10, 2019

2019 American Business Awards®

The top business awards program in theU.S.A., recognizing achievement in everyfacet of the workplace.

Final Entry Deadline: March 13, 2019

Upcoming Stevie® Awards Deadlines

Learn More and Enter at www.StevieAwards.com


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SOLUTION PROVIDER AWARDS CATEGORIES—ContinuedSales Training Practice of the YearFactor 8, Chandler, AZ USA

Integrity Solutions, Nashville, TN USA: The Industry Leader in Developing Ethical Sales Cultures

Janek Performance Group, Las Vegas, NV USA

MarketBridge, Bethesda, MD USA

RAIN Group, Framingham, MA USA

Revenue Storm Corporation, Schaumburg, IL USA: Rev Up Your Sales Performance with Revenue Storm®

PJ Nisbet & Associates, Ltd., Cambridge, United Kingdom: Powerful Sales Training Delivered Globally

Visualize, Inc., Birmingham, MI USA: Helping Clients Visualize and Realize Sales Success

Wilson Learning, Minneapolis, MN USA

Sales Outsourcing Provider of the YearSales Partnerships, Inc., Broomfield, CO USA

TTEC, Englewood, CO USA

VXI Global Solutions, Los Angeles, CA USA

Incentive, Rewards, or Recognition Provider of the YearEXTRA Loyalty Solutions, Istanbul, Turkey:

CarrefourSA Loyalty Program

GoDaddy, Scottsdale, AZ USA

HALO Recognition, Long Island City, NY USA

John Hancock Financial Services, Boston, MA USA: John Hancock Signature Services

MarketBridge, Bethesda, MD USA

Customer Service or Call Center Consulting Practice of the YearAlorica, Irvine, CA USA:

Navigating Policies, Politics and People for ReBadging Abroad


Congratulations to all Stevie® AwardWinners!

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SOLUTION PROVIDER AWARDS CATEGORIES—ContinuedCustomer Service or Call Center Training Practice of the YearAlorica, Irvine, CA USA:

Microlearning, Advanced Analytics and Modern TechnologyFuel Company Growth

FIS, Jacksonville, FL USA: “MicroLearnings” series, FIS

IBM, Armonk, NY USA: Accelerate in Global Sales Incentives

iQor, St. Petersburg, FL USA: A sQholarly path to Leadership at iQor

Learning Tribes, Miami, FL USA: Learning Experience Echo-System

TTEC, Englewood, CO USA: TTEC is Taking Training to the Next Level by CombiningTalent and Technology

Sales or Customer Service Solutions Technology Partner of the YearConcentrix, Fremont, CA USA:

Technology Solutions to Accelerate Digital TransformationWhile Minimizing Risk

EFG Companies, Irving, TX USA: Shortening Claim Lifecycle Through Virtual Empowerment

IBM, Armonk, NY USA: IBM Solutions and Offering Launch Hub

IBM, Armonk, NY USA: Sellers Self-service Transformation

LogMeIn, Inc., Boston, MA USA: LogMeIn Introduces the Future of Customer Engagementwith A.I. Powered Bold360 Product Lineup

Natterbox, Croydon, Surrey, United Kingdom: Disrupting the Telco Industry with their fully Embedded Solution

Reputation.com, Redwood City, CA USA: Improve Outcomes by Managing your Online Reputation

Tech Defenders, Grand Rapids, MI USA: Tech Defenders — Recycle. Revive. Reuse —Technology Innovator

TTEC, Englewood, CO USA: Omnichannel Customer Experiences Managed in theCloud with HumanifyTM Customer Engagement as a Service

Xvoyant, West Jordan, UT USA: Xvoyant Sales PerformanceImprovement Platform: Transforming the 1:1

Contact Center or Customer Service Outsourcing Provider of the Year60K Ltd., Sofia, Bulgaria:

Customer Service Outsourcing Provider Zumba fitnesswith Sixty K

Alorica, Irvine, CA USA: Driving Innovation and Making Lives Better-One Interaction at A Time

C3i Solutions, Horsham, PA USA: To the Moon and Back! Integrating Global ConsumerSupport at Pfizer Consumer Health

Callzilla, Miramar, FL USA: Callzilla Makes Its Name on Client Life-Or-Death Adversity

CGS, New York, NY USA: Evolution of Global Customer Engagement Services withInnovative and Creative Solutions

CLEAResult, Tempe, AZ USA

CustomerLink, Las Vegas, NV USA

Liveops, Inc., Scottsdale, AZ USA

ModSquad, Inc., Sacramento, CA USA: ModSquad’s ModSourcing: Outsourcing, Modernized

ReSourcePro, New York, NY USA: Beyond Customer Service — Our Care During Hurricane Harvey

Sitel Group, Miami, FL USA: The Employee Experience is the Customer Experience

Sutherland Global Services Bulgaria, Sofia, Bulgaria:Sutherland Bulgaria

TELUS International, Las Vegas, NV USA: Better together: Partnering to enable growth and customer experience innovation

TTEC, Englewood, CO USA: Rebranding, Global Expansion and Digital TransformationDrive TTEC in 2018


Leadership or Management Training Practice of the YearCarew International, Inc., Cincinnati, OH USA

IBM, Armonk, NY USA: Servant Leadership

TTEC, Englewood, CO USA: Interactive Learning andGamification Drives Competency Development

Wilson Learning, Minneapolis, MN USA


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7:30 pm Award Presentations

SALES ACHIEVEMENT AWARDS CATEGORIESAward for Innovation in Sales—Business Services IndustriesFLEETCOR Technologies, Peachtree Corners, GA USA:

How FLEETCOR Generates Sales by Merging Tradition & Technology

Sales Partnerships, Inc., Broomfield, CO USA: Machine Learning Improving Recruiting and Performance Management

WNS (Holdings) Limited, Mumbai, India: Innovation in Sales

Award for Innovation in Sales—Other Service IndustriesHomeServe USA, Norwalk, CT USA:

Innovative Approach Focusing on People Not Products

Award for Innovation in Sales—Technology IndustriesIBM, Armonk, NY USA:

BlueSeller — Cognitive one stop shopping to simplify sellers’ experience

IBM, Armonk, NY USA: SCORE — Improving Sales Win Rates with CognitiveModeling and Process Automation

Award for Innovation in Sales—All Other IndustriesHoliday Inn Club Vacations, Orlando, FL USA: iVacation

Sales Partnerships, Inc., Broomfield, CO USA: Innovating Field Sales using GIS and AI in Territory Management

Salesforce.com, San Francisco, CA USA: Sacramento Kings, Sacramento, CA: Achieving ‘Wow’ Moments with Salesforce

SomethingNew, LLC, Madison, CT USA: Innovation is embedded in our name —SomethingNew LLC!

Best Use of Technology in SalesAkSigorta, Istanbul, Turkey:

Freeing Up the Sales Force for Selling

Delta Vacations, Minot, ND USA: Atlas Dashboard: Using technology to empower and motivate employees

Genpact, New York, NY USA: Creating a Digital Ecosystem for Genpact Sales

GuideWell Connect, Jacksonville, FL USA: I Can Fix It

IBM, Armonk, NY USA: Cognitive Recommendation Engine (CoRE)

IBM, Armonk, NY USA: Robotics Process Automation for Territory Loading

MEASAT Broadcast Network Systems Sdn Bhd, Kuala Lumpur, Malaysia: Building Digital Excellence inSales with Innovative Sales Enablement

Sales Partnerships, Inc., Broomfield, CO USA: GIS and AI Redefining Territory Management in Field Sales

Sales Partnerships, Inc., Broomfield, CO USA: Machine Learning Improving Recruiting and Performance Management

Salesforce.com, San Francisco, CA USA: Equinox, New York, NY: From Prospect to Life-long Customer: How Equinox Leverages Salesforce to Boost Sales

SAP, Newtown Square, PA USA: SAP Sales Enablement in the Digital Age

TTEC, Englewood, CO USA: Advanced Analytics Enhance Customer Understandingand Support Growth of Client Base

Vivint Solar, Lehi, UT USA: NEO (Colt Reid and Donovan Bunker)

Demand Generation Program of the YearBambooHR, Lindon, UT USA:

BambooHR — Demand Generation Program

CarrefourSA, Istanbul, Turkey: CarrefourSA Loyalty Program — Increasing CustomerEngagement >> Increasing Sales

Holiday Inn Club Vacations, Orlando, FL USA: Post Package Purchase Program

HomeServe USA, Norwalk, CT USA: A Unique Combination of Art and Science Leads toMeaningful Interaction and Sales Success

Mercer Health & Benefits, Des Moines, IA USA: Mercer Auto/Home Freemium Mailing

PowerSchool — Folsom, CA USA: PowerSchool’s School of the Future Gets an A+ forDemand Gen and Brand Awareness


See the 2019 Gold, Silver, BronzeStevie® Award Placements amongthe Finalists.

https://stevieawards.com/sales/2019-stevie%C2%AE-award-winners

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SALES ACHIEVEMENT AWARDS CATEGORIES—ContinuedInbound Marketing Program of the YearCitizens Bank, Providence, RI USA:

Driving Sales Pipelines with Content-driven AccountBased Marketing

Holiday Inn Club Vacations, Orlando, FL USA: Inbound Call Transfer Program

Mercer Health & Benefits, Des Moines, IA USA: Mercer NEA Birthday GIL

OnTarget Partners LLC, Frisco, TX USA: OnTarget Inbound Marketing Program

Outbound Marketing Program of the YearHomeServe USA, Norwalk, CT USA:

Data-driven Outreach Campaign Educates Targets andSolidifies Thought Leadership

Mercer Health & Benefits, Des Moines, IA USA: Mercer MOAA AD&D Package

Purchasing Power, LLC, Atlanta, GA USA: ‘Purchasing Power Chicago Style’ — SHRM Campaign

Sales Partnerships, Inc., Broomfield, CO USA: Successful Face to Face Field Marketing on a National Scale with Wall Street Watching

Sales Diversity and Inclusivity Initiative of the YearUSHEALTH Advisors, LLC, Grapevine, TX USA:

Diversity and Inclusivity Reign at USHEALTH Advisors

Sales Growth Achievement of the YearAllianz Global Assistance, Richmond, VA USA

Birevim, Istanbul, Turkey: Birevim’s “Innovation in Troubled Times”

Delta Vacations, Minot, ND USA: 2018: A record-breaking year for Delta Vacations

FieldEdge, Atlanta, GA/Fort Myers, FL USA: FieldEdge’s Sales Growth

Hanzo, New York, NY USA & Leeds, England, United Kingdom: Meeting Aggressive Growth Goals

iHeartMedia, Inc., New York, NY USA: iHeartMedia Inside Sales

iLobby Corp., Toronto, ON, Canada: iLobby’s Tremendous Sales Growth in 2017

Makers Nutrition, Hauppauge, NY USA: Sales Growth Achievement

UPMC Health Plan, Pittsburgh PA USA: Medicare Telesales Team

Sales Meeting of the YearGoDaddy, Scottsdale, AZ USA: GoDaddy Sales Meeting

MoveCenter, San Mateo, CA USA: Annual Sales Meeting Elevates High-performance Sales Professionals into a High-performance TEAM

Netchex, Covington, LA USA: Netchex’s Netconnect Escape the Ordinary

Toshiba America Business Solutions, Irvine, CA USA: Toshiba Empowers the Art of Business at LEAD 2018

Sales Process of the YearForrest Performance Group, Fort Worth, TX USA:

How FPG Revolutionizes the Sales Process

GuideWell Connect, Jacksonville, FL USA: Achieving success means that you ‘gotta watch everything’

IBM, Armonk, NY USA: Creating Value Through Process Innovation

IBM, Armonk, NY USA: Driving Productivity and Reducing Risk with Automation

Sales Partnerships, Inc., Broomfield, CO USA: The Science of Sales with Sales Partnerships

Yapi Kredi, Istanbul, Turkey: Merchant Acquisitions via Call Center

Yapi Ve Kredi Bankasi, Istanbul, Turkey: Branch Service Digitalization — Digital Approval Sales Model


21

SALES ACHIEVEMENT AWARDS CATEGORIES—ContinuedSales Recruitment Initiative of the YearSales Partnerships, Inc., Broomfield, CO USA:

Leveraging Machine Learning in Heroic Field SalesRecruitment Initiative

UniFirst Corporation, Wilmington, MA USA: UniFirst Develops LEAP Program to StrengthenManagerial-Level Recruitment

Vivint Solar, Lehi, UT USA: The Combine — Sales Recruitment Initiative

Sales Training or Coaching Program of the Year—Business Services IndustriesAdvantexe Learning Solutions, West Conshocken, PA USA:

Perfecting Product Knowledge Messaging

Forrest Performance Group, Fort Worth, TX USA: The Executive Playbook

RAIN Group, Framingham, MA USA: Lee Hecht Harrison Achieves 43% YOY Increase in New Business Wins Globally

Richardson, Philadelphia, PA USA: iProspect Continues Sales Training Success with Team Selling & Storytelling Programs

Sales Training or Coaching Program of the Year—Other Service IndustriesBenefitMall, Dallas, TX USA:

BenefitMall BE SET Sales Training

Delta Vacations, Minot, ND USA: New Hire Program: Involving everyone to help new hires succeed

GuideWell Connect, Jacksonville, FL USA: GuideWell Connect ‘AMPs Up’ Performance

MTM, Lake St. Louis, MO USA: MTM’s Set it Best! Training

TIAA, New York, NY USA: Level Up: Gamification of Growth

Vivint Solar, Lehi, UT USA: The Combine

Sales Training or Coaching Program of the Year—Technology IndustriesCvent, McLean, VA USA: Cvent Sales Academy

Lexmark International, Lexington, KY USA: Developing Tomorrow’s Sales Champions Today: How We Globalized Onboarding

Lexmark International, Lexington, KY USA: Global Sales Training Team’s Contribution to Significant Product Refresh

SAP, Newtown Square, PA USA: Year One Success Onboarding at SAP

Visualize, Inc., Birmingham, MI USA: Coaching that Accelerates Sales Results

Visualize, Inc., Birmingham, MI USA: Sales Training that Measurably Increases the Deal

Sales Training or Coaching Program of the Year—All Other IndustriesNutrisystem, Inc., Fort Washington, PA USA:

New Coaching, New Outcomes

Sales Turnaround of the YearGuideWell Connect, Jacksonville, FL USA:

Florida Blue Tallahassee Retail Center

Hanzo, New York, NY USA & Leeds, England, Unitd Kingdom: Realizing an Amazing Sales Turnaround

Social Selling Initiative of the YearLadyBoss, Albuquerque, NM USA:

LadyBoss’s Company’s Social Selling Program

ValueSelling Associates, Rancho Santa Fe, CA USA: Driving Engagement with The B2B Revenue ExecutiveExperience Podcast Hosted by Chad Sanderson

Sales Partnerships Ethics in Sales Awards

Sponsored by

GuideWell Connect, Jacksonville, FL USA: GuideWell Connect

Malouf, Logan, UT USA: Malouf: Focusing on Values from Start to Finish

MoveCenter, San Mateo, CA USA: MoveCenter

United Access, St. Louis, MO USA: Integrity is the Foundation of Trust



22

SALES INDIVIDUAL AWARDS CATEGORIES

Sponsored by

Senior Sales Executive of the YearCvent, McLean, VA USA:

Chuck Ghoorah, Co-founder and President of Worldwide Sales and Marketing

Nationwide Title Clearing, Inc., Palm Harbor, FL USA: Danny Byrnes, Vice President of Sales & Marketing

Pure Incubation, Topsfield, MA USA: Chris Rack, Chief Revenue Officer

Sales Partnerships, Inc., Broomfield, CO USA: Fred Kessler — Chief Sales Officer of Sales Partnerships

Social Sentinel, Inc., Burlington, VT USA: Brendan Cotter — Driving Success and Building Teams

Vivint Solar, Lehi, UT USA: Chance Allred — Senior Sales Executive

Wyndham Destinations, Orlando, FL USA: Matt Chodak, Senior Vice President of Sales & Marketing

Worldwide Sales Executive of the YearWP Engine, Austin, TX USA:

Matt Schatz, SVP of Global Sales

National Sales Executive of the YearActiveCampaign, Chicago, IL USA:

Adam Johnson, SVP of Sales at ActiveCampaign, is on a mission to lead the best Sales team in the world.

Adobe Systems Incorporated, San Jose, CA USA: Robbie Traube, Vice President Strategic Accounts

Bloomberg Tax, Arlington, VA USA: Greg Amdur, VP and Head of Sales with Bloomberg Tax,Transforms Sales Challenges into Success

Cricket Wireless, Atlanta, GA USA: Dave Fine, VP of Sales, Brings the Cricket RetailExperience to the Next Level

Evergage, Somerville, MA USA: Bryan Head, Chief Revenue Officer

iHeartMedia, Inc., New York, NY USA: Sam Gerb, Account Executive

Sales Partnerships, Inc., Broomfield, CO USA: The Top Gun National Sales Executive — Eugene Higby

Vivint Solar, Lehi, UT USA: Paul Dickson, Chief Revenue Officer

Zee Entertainment Enterprises, Mumbai, India: Rejo Francis, Circle Head National Sales

Sales Director of the YearDHL Express, Canada, BC, Canada:

Tim Waet, Area Sales Manager, British Columbia

DHL Express, Johannesburg, South Africa: Wayne Van Rensburg (DHL Express South Africa)

Holiday Inn Club Vacations, Orlando, FL USA: Jorge Ramirez, Sales Director

Sales Partnerships, Inc., Broomfield, CO USA: Brian Duxbury, Sales Director

Vivint Solar, Lehi, UT USA: Taylor Turnbull, Sales Director

Zee Entertainment Enterprises, Mumbai, India: Rejo Francis, Sales Director

Sales Manager of the YearCvent, McLean, VA USA:

Paul Vasilionak, Regional Sales Manager,Cvent Hospitality Cloud

Delta Vacations, Minot, ND USA: Patti Luyten: Driving sales by leading from the heart

DHL Express (Canada) Ltd., Richmond, BC, Canada: Tim Waet, Sales Manager, Superstar Coach

DHL Express Mauritius, Port Louis, Mauritius: Ibtisaam Khodabaccus, Sales and Marketing Manager

DHL Express, Nairobi, Kenya: Edna Kerubo, Country Commercial Manager

j2 Global, Inc., Ottawa, ON, Canada: Alaa Gedeon, Senior Manager of Sales

Zee Entertainment Enterprises, Mumbai, India: Rejo Francis, Circle Head — Sales



23

SALES INDIVIDUAL AWARDS CATEGORIES—ContinuedSales Operations Professional of the YearAdaptive Insights, A Workday Company, Palo Alto, CA USA:

Laura Adint, Vice President of Sales and Services Operations

HomeServe USA, Norwalk, CT USA: Invaluable Provider of Expertise and Support to Sales Teams — Jamie Martelino

j2 Global, Inc., Ottawa, ON, Canada: Alaa Gedeon, Senior Manager of Sales

Sales Partnerships, Inc., Broomfield, CO USA: Orion Wiseman — Sales Operations Professional

Sales Training or Education Professional of the YearHoliday Inn Club Vacations, Orlando, FL USA:

Tim Stofer, Divisional Sales Training Manager for Region 1

RAIN Group, Framingham, MA USA: John Doerr — Sales Training Expert’s Focus on BehaviorChange Leads to Substantial Results

Sales Partnerships, Inc., Broomfield, CO USA: Jeff Valentine — Training Guru!

Texas Instruments, Dallas, TX USA: Frances Yingjie Mai, Global Talent Development Manager

Sales Representative of the Year—Business Services IndustriesNuCO2, Stuart, FL USA:

Chris Kourcklas — Record Setting Sales Excellence

Sales Partnerships, Inc., Broomfield, CO USA: Leading-Edge Sales — Jamie Bevel

Sales Representative of the Year—Other Services IndustriesDelta Vacations, Minot, ND USA:

Lisa Norwood: Making vacations dream a reality

GuideWell Connect, Jacksonville, FL USA: Maria Monzon-Ramirez

UPMC Health Plan, Pittsburgh PA USA: Melanie Katip — Exceeding Expectations

Wyndham Destinations, Orlando, FL USA: Luciano Baptista

Wyndham Destinations, Orlando, FL USA: Rock White

Sales Representative of the Year—Technology IndustriesChorus.ai, San Francisco, CA USA:

Kat Nemmers, Exceeds Every Expectation While DrivingIndustry Transformation

Sales Representative of the Year—All Other IndustriesDHL Express DRC, Kinshasa, Democratic Republic

of the Congo: Sylvie Louya, Sales Representative

DHL Express, Nairobi, Kenya: Morris Mutisya, Sales Representative

Holiday Inn Club Vacations, Orlando, FL USA: Jose Rangel, Sales Representative

Holiday Inn Club Vacations, Orlando, FL USA: Kathleen Holder, Sales Representative

Vivint Solar, Lehi, UT USA: Dave Madsen, Sales Representative

Woman of the Year in SalesAllstate — Bishop Family Insurance Agency,

Fredericksburg, VA USA: Kristin Bishop, She Leaves aLittle Sparkle Wherever She Goes

Chorus.ai, San Francisco, CA USA: Kat Nemmers — Account Executive who Exceeds EveryExpectation While Driving Industry Transformation

DHL Express, Johannesburg, South Africa: Carla Ferreira, Relationship Channel Manager

GuideWell Connect, Jacksonville, FL USA: Maria Monzon-Ramirez, Retail Center Sales

Holiday Inn Club Vacations, Orlando, FL USA: Joanna Tadich, Regional Vice President of Sales and Marketing

HomeServe USA, Norwalk, CT USA: Making Significant Inroads in a Short Timeframe Into aNew and Promising Market — Brianna Govoni

Nationwide Title Clearing, Inc., Palm Harbor, FL USA: Debbie Lastoria, Vice President of National Sales

Sales Partnerships, Inc., Broomfield, CO USA: Leading-Edge Sales — Jamie Bevel

Wyndham Destinations, Orlando, FL USA: Rhonda Schulke, Sales Representative

Presentation of honorary Gold Stevie® Awards by ValueSelling Associates


24

SALES TEAM AWARDS CATEGORIESAccount Management Team of the YearAdCellerant, Denver, CO USA:

AdCellerant 2019 Account Management Team

Cvent, McLean, VA USA: Cvent’s Event Cloud Account Management Team

Cvent, McLean, VA USA: Cvent’s Hospitality Cloud Account Management Team

HomeServe USA, Norwalk, CT USA: HomeServe Account Management Team

Global Sales Team of the Yearj2 Global, Inc., Ottawa, ON, Canada:

The Global Campaigner Sales Team

Sales Partnerships, Inc., Broomfield, CO USA: Making the Sales Flow in Industrial Water Filtration with SPI

TourRadar, Toronto, ON, Canada: TourRadar Cruise Team

National Sales Team of the YearAdaptive Insights, A Workday Company, Palo Alto, CA USA

Allianz Global Assistance, Richmond, VA USA

Cricket Wireless, Alanta, GA USA: Cricket Wireless Team Brings the Power of PrepaidWireless to the Next Level

FMT Consultants, Carlsbad, CA USA: Consistent Sales Motion Ensures Exponential Growth

Holiday Inn Club Vacations, Orlando, FL USA: Founder’s Club

iHeartMedia, Inc., New York, NY USA: iHeartMedia Enterprise Demand Generation

Nationwide Title Clearing, Inc., Palm Harbor, FL USA

NuCO2, Stuart, FL USA: NuCO2 in 2018: Perform as We Transform.

Pure Storage, Mountain View, CA USA

Sales Partnerships, Inc., Broomfield, CO USA: SPI Field Sales in Every Significant US Market with Wall Street Watching

SoftPro, Raleigh, NC USA: SoftPro Sales Team Soars to New Heights

Field Sales Team of the YearDHL Express, Nairobi, Kenya:

DHL Express Kenya Field Sales Team

DHL Express Mauritius, Port Louis, Mauritius: DHL Express Mauritius Field Sales Team

DHL Express Uganda, Kampala, Uganda: DHL Express Uganda Field Sales Team

FMT Consultants, Carlsbad, CA USA: Field Sales Committed to Sales Transformation

Sales Partnerships, Inc., Broomfield, CO USA: Making the Sales Flow in Industrial Water Filtration withSales Partnerships

Sales Partnerships, Inc., Broomfield, CO USA: SPI Delivers Historic Field Sales Results With Wall StreetCarefully Watching

Inside or Telesales Team of the YearDHL Express Brazil LTDA, Sao Paolo, Brazil:

Leveraging Sales Performance through Telesales

GES, Las Vegas, NV USA: Sales through Service!

HomeServe USA, Norwalk, CT USA: True Partnership That Leads to Resounding Sales Success

Logical Position, Portland, OR USA: Logical Position Overhauls Telesales Team Training Amidst Rapid Growth

QNB Finansbank, Istanbul, Turkey: QNB Finansbank Telesales Team

UPMC Health Plan, Pittsburgh, PA USA: UPMC Telesales Team: Building Upon Success

Online Sales Team of the YearComcast, Philadelphia, PA USA:

Xfinity.com Sales Team Propels Digital-First Momentum Further


Sales Support Team of the Year—Business Services IndustriesEmployment Background Investigations Inc.,

Owings Mills, MD USA: EBI: Blending Teams to Give Clients the Best Onboarding Experience


25

SALES TEAM AWARDS CATEGORIES—ContinuedSales Support Team of the Year—Other Service IndustriesDelta Vacations, Minot, ND USA:

Reservations Support: Supporting sales and service

IBM, Armonk, NY USA: Achieving Excellence in Maintenance Contract Renewals

Sales Partnerships, Inc., Broomfield, CO USA: SPI Sales Support Delivers on Massive Nationwide Scale

UPMC Health Plan, Pittsburgh, PA USA: 2019 UPMC Sales Support Team

Vivint Solar, Lehi, UT USA: Sales Marketing — Sales Support Team

Vivint Solar, Lehi, UT USA: Sales Operations Team

Sales Support Team of the Year—Technology IndustriesIBM, Armonk, NY USA: Accelerating in New Way of Working

IBM, Armonk, NY USA: Boost Your Best — Towards Process and Automation Excellence

IBM, Armonk, NY USA: Gaining Efficiency in Sales thru Automation

IBM, Armonk, NY USA: Winning with WinSights

Sales Operations Team of the YearGenpact, New York, NY USA:

Growth Operations at Genpact — Sales Operations team

HomeServe USA, Norwalk, CT USA: Providing the Infrastructure for Sales Success

IBM, Armonk, NY USA: Winning with Data Analysis

Virtual Technology Sales Enablement and Pre-sales Team of the YearCisco Systems, Inc., San Jose, CA USA:

Cisco Global Virtual Engineering (GVE) Organization

Sales Management Team of the YearCareGard Warranty Services, Inc., Grapevine, TX USA:

Outstanding Service Led by the Best Sales Team

EFG Companies, Irving, TX USA: Training For Success

GuideWell Connect, Jacksonville, FL USA: Stepping up for Success

iHeartMedia, Inc., New York, NY USA: iHeartMedia Inside Sales Management Team

Nutrisystem, Inc., Fort Washington, PA USA: Managing Lifetime Value: Pivoting from Sales to Retention

Sales Partnerships, Inc., Broomfield, CO USA: Sales Management Team’s Monumental Million

CUSTOMER SERVICE & CONTACT CENTERACHIEVEMENT AWARDS CATEGORIESAward for Innovation in Customer Service—Computer IndustriesAdobe Systems Incorporated, San Jose, CA USA:

Adobe: Innovation in Customer Service

Autodesk, San Rafael, CA USA: Autodesk AVA

Clio — Practice Management Software, Vancouver, BC, Canada: Clio’s Knowledge CenteredService Delivers New Efficiencies and Customer Value

Dell Technologies, Roundrock, TX USA: From Support to Solutions — Out Of Plan

Dell Technologies, Roundrock, TX USA: Dispatch Automation (APJ)

Druva Inc., Sunnyvale, CA USA: Druva’s Proactive and Innovative Customer Service

IBM, Armonk, NY USA: Leading Support for the Cognitive Era

Informatica Corporation, Redwood City, CA USA: Ask an Expert — Transforming the way we deliver Next-Generation Support

Information Builders, New York, NY USA: Information Builders Delivers Innovative, All-in-One Analytics Solution & Services with InformationBuilders Cloud

Intuit Inc., Mississauga, ON, Canada: Intuit Canada’s Care Team: Innovation in Social Support

Kronos Incorporated, Lowell, MA USA: Kronos Incorporated’s Customer Service Innovations

NetApp, Inc., Sunnyvale, CA USA: NetApp Support Site — Innovation with Artifical Intelligenceand Mobile Responsive Dashboard

OneCause, Indianapolis, IN USA: Humanizing Customer Service with Personalized Video Support


26

CUSTOMER SERVICE & CONTACT CENTERACHIEVEMENT AWARDS CATEGORIES—ContinuedAward for Innovation in Customer Service—Computer Industries—ContinuedSAP SE, Walldorf, Germany:

Next-Generation Support Revolutionizes Customer Service

ServiceNow, Santa Clara, CA USA: Higher customer satisfaction while reducing costs usingknowledge management and online community

SolarWinds, Taguig City, Philippines: The SolarWinds Success Center

Talkdesk, San Francisco, CA USA: Talkdesk Enterprise Cloud Contact Center

TempWorks Software, Eagan, MN USA: An Innovative New Service Model to Improve CustomerExperience & Team Efficiency

Award for Innovation in Customer Service—Financial Services IndustriesArmadaCare, Hunt Valley, MD USA:

Engagement Index — Getting our Members Engaged fromthe Get-Go

Assurant, Atlanta, GA USA: Carrier Direct External

BNY Mellon’s Pershing, Jersey City, NJ USA: BNY Mellon’s Pershing — Asset Consolidation Innovation

Future Generali India Insurance Company Ltd., Mumbai, India:Simpler, Smarter and Faster: Innovation in Service —The Generali Way

Moody’s Analytics, New York, NY USA: Introducing DAISY

Nuance Communications, Inc., Burlington, MA USA: Esurance Intelligent Virtual Assistant, Et al. —Powered by Nuance

Pacific Life, Newport Beach, CA USA: Claims Concierge and Beneficiary Services

Shepherds Friendly Society, Cheadle, Cheshire, United Kingdom: Innovative customer service

USAA, San Antonio, TX USA: USAA’s Virtual Agent (Nuance-Powered Virtual Agent)

Award for Innovation in Customer Service—Other Service IndustriesCreate, New York, NY USA:

Create: Next Generation Customer Service

DHL Express, Arnhem, The Netherlands: Senior Agent

DHL Express, Casablanca, Morocco: A Very Successful Achievement Story

Dorel Juvenile, Columbus, IN USA: Dorel’s Consumer Care for the Now Generation

Electronic Arts, Austin, TX USA: Innovating EA’s Customer Experience Support

First American Database Solutions, Santa Ana, CA USA:Automating Quality Assurance: Taking Your QA BeyondExcel Spreadsheet

GoDaddy, Scottsdale, AZ USA: GoDaddy Customer Service Innovation

Michael Kors, New York, NY USA: Michael Kors Customer Service Innovation

Optum, Inc., Eden Prairie, MN USA: Optum Test Kitchen: A Recipe for Success

Rimini Street, Inc., Las Vegas, NV USA: Global Support Innovation Team’s Help Increase ClientSatisfaction and Internal Efficiencies

TELUS International, Las Vegas, NV USA: Turning up the heat to achieve great customer service

UPMC Health Plan, Pittsburgh, PA USA: Bringing The Back Office To The Front Office

WNS (Holdings) Limited, Mumbai, India: Innovation in Customer Service

Award for Innovation in Customer Service—Telecommunications IndustriesAvaya Inc., Santa Clara, CA USA:

Avaya Innovates with FAST PASS

Comcast, Philadelphia, PA USA: Comcast’s Digital Care Team

Comcast, Philadelphia, PA USA: Xfinity’s Digital Transformation

Nextiva, Scottsdale, AZ USA: Nextiva’s unwavering dedication to Amazing Service

Oi, Rio de Janeiro, Brazil: Less Is More: A Success Case in Reducing Transferred Calls


27

CUSTOMER SERVICE & CONTACT CENTERACHIEVEMENT AWARDS CATEGORIES—ContinuedAward for Innovation in Customer Service—All Other IndustriesAir Canada, Montreal, QC, Canada:

Air Canada Liaison Virtual Account Management

DHL Express Vietnam, Ho Chi Minh City, Vietnam: DHL Express Vietnam Customer Service

First American Database Solutions, Santa Ana, CA USA:Linking QA to CSAT Scores

HomeServe USA, Norwalk, CT USA: Automating Customer Experience Quality Assurance

Interactions, Franklin, MA USA: Interactions Integrates Omnichannel Capabilities to PowerMore Positive and Productive Customer Experiences

Liveops, Scottsdale, AZ USA: Liveops Customer Service Innovation: Liveops Nation

Migros Ticaret A.S., Istanbul, Turkey: Migros WellBeing Journey

Pearson, New York, NY USA: Pearson Education gives learners smarter service with Salesforce

UnitedHealthcare, Minnetonka, MN USA: UnitedHealthcare PreCheck MyScript

VIZIO Inc., Irvine, CA USA: VIZIO’s Self Serve — Do-it-yourself Service Requests

WNS (Holdings) Limited, Mumbai, India

Best Customer Feedback StrategyAKTIF BANK, Istanbul, Turkey:

Customer Satisfaction Evaluation in Aktif Bank IVR

Bank of America — Charlotte, NC USA: Implementation of Bank of America Voices

CareerArc, Burbank, CA USA: CareerArc: Client Success at the Heart

Cvent Inc., McLean, VA USA: Cvent Client Services: Best Customer Feedback Strategy

Delta Air Lines, Atlanta, GA USA: Global Sales Support at Delta Air Lines for Best CustomerFeedback Strategy Stevie Award

Delta Vacations, Minot, ND USA: Building the best customer experience before, during andafter travel

DHL Express, Dhaka, Bangladesh: DHL Express BD Customer Feedback Strategy

DHL Express, Sofia, Bulgaria: DHL Express Bulgaria Customer Feedback Strategy

DHL Global Forwarding, Miami, FL USA: DHL Global Forwarding Improves Customer Servicethrough Mystery Shopping

Druva Inc., Sunnyvale, CA USA: Druva’s Customer First Team

EZShield + IdentityForce, Framingham, MA USA: EZShield + IdentityForce (EZS + IDF) EmpowerCustomers to Provide Feedback

Future Generali India Insurance Company Ltd., Mumbai, India:Placing our Customers and Partners at the Heart ofEverything we do at Future Generali

HomeServe USA, Norwalk, CT USA: HomeServe — Epitomizing How to Listen to The Voice ofthe Customer

IBM, Armonk, NY USA: IBM Business Partner Compass Net Promoter Score

IBM, Armonk, NY USA: Using Data Science to Improve on Customer Feedback

ICW Group Insurance Companies, San Diego, CA USA:Turning Voice of the Customer (VOC) Feedback into Action

Intuit Inc., Mississauga, ON, Canada: Intuit’s Canada Care Team: Facilitating Product Feedback

John Hancock Financial Services, Boston, MA USA: Build What a Customer wants, not what you think they want

Malouf, Logan, UT USA: Transforming Customer Reviews into Actionable Data

Response, Lindon, UT USA: Customer Feedback

UPMC Health Plan, Pittsburgh, PA USA: UPMC Health Plan Best Customer Feedback Strategy

VIZIO Inc., Irvine, CA USA: VIZIO’s Voice of Customer Team — Digging Deep To Mine the Data

Wolters Kluwer’s ELM Solutions, Houston, TX USA: Wolters Kluwer ELM Solutions: A Feedback Process thatImproves the Customer Experience


28

CUSTOMER SERVICE & CONTACT CENTERACHIEVEMENT AWARDS CATEGORIES—ContinuedBest Customer Satisfaction StrategyBirevim, Istanbul, Turkey: Birevim’s ‘Through the Roof’

Bose, Framingham, MA USA: Creating Brand Ambassadors through innovation


Dell Technologies, Roundrock, TX USA: Dell Technologies | Customer-eXperience Projection (APJ)

DHL Express, Saudi Arabia, Al Khobar, Saudi Arabia:Customer Care Team

DHL Express, Tempe, AZ USA: Continuous improvement mindset for a better customer experience

DHL Global Forwarding, Miami, FL USA: DHL Global Forwarding Customer Centric Onboarding

Druva Inc., Sunnyvale, CA USA: Druva’s World Class Customer Satisfaction Strategy

Employment Background Investigations Inc., Owings Mills, MD USA: Self Auditing Program &Continuous Training Yields Concrete Results

Enerya Enerji A.S., Istanbul, Turkey: Customer Services Transformation Program

GoDaddy, Scottsdale, AZ USA: GoDaddy WOWs

HomeServe USA, Norwalk, CT USA: The Best in Customer Satisfaction Strategy

League Inc., Toronto, ON, Canada: League’s Personalized Service Approach Leads to Greater Engagement

Malouf, Logan, UT USA: A Customer Service Evolution from Startup Bootstrap toIndustry-Leading Success

MRO Corp., Norristown, PA USA: MRO Implementation Team

Purchasing Power, LLC, Atlanta, GA USA: Purchasing Power®’s Voice of the Customer (VoC) Program

Tata Communications (UK) Limited, London, United Kingdom:Building a Customer-Centric Culture

VIZIO Inc., Irvine, CA USA: VIZIO Support — Meeting Customers Where They Are

WNS (Holdings) Limited, Mumbai, India: Best Customer Satisfaction Strategy-NPS

Best Return on Customer Service Investment Birevim, Istanbul, Turkey: Birevim’s “Against All Odds”

Dell Technologies, Roundrock, TX USA: Dispatch Automation (APJ)

Dell Technologies, Roundrock, TX USA: How-To Video’s (APJ)

DHL Global Forwarding, Miami, FL USA: DHL Global Forwarding Customer Centric Onboarding

Druva Inc., Sunnyvale, CA USA: Druva’s Highly Efficient Customer Services Investment

GuideWell Connect, Jacksonville, FL USA: GuideWell Retail Centers are the Face of Florida Blue

IBM, Armonk, NY USA: BEST — Driving Better Returns thru Recognition

John Hancock Financial Services, Boston, MA USA: Applying Robotics results in Cost Reduction, Improved Metrics, Risk Avoidance, and HeightenedCustomer Experience

Michael Kors, New York, NY USA: Michael Kors Return on Customer Investment: IVR for WISMO Calls

Nuance Communications, Inc., Burlington, MA USA: Royal Bank of Scotland Group Reaps Widespread ROIwith Voice Biometrics

Optum, Eden Prairie, MN USA: Investment in Voice Analytics Drives Financial andCustomer Experience Benefits

SmartLinx Solutions, Edison, NJ USA: Smartlinx Technical Services Team

VIZIO Inc., Irvine, CA USA: VIZIO’s Move to Non-Domestic Outsourcers —Reducing Costs While Maintaining Performance


29

CUSTOMER SERVICE & CONTACT CENTERACHIEVEMENT AWARDS CATEGORIES—ContinuedBest Use of Customer InsightBloomfire, Austin, TX USA:

How Bloomfire Helps Capital One’s Insights Teams MakeCustomer-Focused Decisions

Clio — Practice Management Software, Vancouver, BC, Canada:Clio’s Customer Success Team Champions Company-Wide Customer Insights

CSS Corp, Chennai, Tamil Nadu, India: Creating Competitive Advantage and Revenue Impact withCSS Corp’s Customer Insights Platform, Active Insights

Cvent Inc., McLean, VA USA: Cvent Flex Product/ Registration Reimagined

Firmex, Toronto, ON, Canada: Ensuring Every Client’s Voice is Heard

GetResponse, Gdansk, Poland: Using Customer Insight for the Right Quality KPIs

HomeServe USA, Norwalk, CT USA: Putting the Customer at the Heart of What We Do Each& Every time

ICW Group Insurance Companies, San Diego, CA USA:Gaining Competitive Advantage with New Service Offering

Periscope Data, San Francisco, CA USA: Periscope Data — Using Customer Insight Data to DriveBest-In-Class Support

Turkcell, Istanbul, Turkey: Customer Touchpoint Platform

VIZIO Inc., Irvine, CA USA: VIZIO’s Voice of Customer — Digging Deep to Mine the Data

Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: The Treasury Learning &Consulting Customer Training model

Wheels, Inc., Des Plaines, IL USA: User Experience Team uses client feedback to developnew mobile app

Best Use of Technology in Customer Service—Computer IndustriesConversocial, New York, NY USA:

Conversocial’s Lift Off Into Engaged Customer Service

Dell Technologies, Roundrock, TX USA: Enabling OneClick Operating System Re-Install

Dell Technologies, Roundrock, TX USA: Tech Support Transformation

Druva Inc., Sunnyvale, CA USA: Druva’s Innovatory use of Technology for Customer Service

Guidebook, Inc., San Francisco, CA USA: Automating Humanity: How Guidebook LeveragesTechnology to Delight Customers

OneCause, Indianapolis, IN USA: Investing in SupportTechnology to Power A Better Tomorrow

SAP SE, Walldorf, Germany: Schedule an ExpertRevolutionizes Customer Service at SAP

SmartLinx Solutions, Edison, NJ USA: SmartLinx Solutions — System Integrations EnhanceCustomer Service

Best Use of Technology in Customer Service—Financial Services Industries National General Lender Services, Mesa, AZ USA:

National General Delivers Industry-leading Customer Care

QNB Finansbank, Istanbul, Turkey: QNB Finansbank Contact Center

Refinitiv, New York, USA: Creating an optimal online customerexperience for the time-poor financial community

Scivantage, Jersey City, NJ USA: Scivantage Delivers Customer Service

Teleperformance D.I.B.S., Mumbai, Maharashtra, India:Creation of automated work stream using Artificial Intelligence

TIAA, New York, NY USA: Co-Browse: Looking After Those Whose Work Makes the World a Better Place

VakifBank, Istanbul, Turkey: Time Deposit Pricing and Marketing Project

VPay, Plano TX USA: Knowledge Management SystemEnhances Agent and Customer Experience

Yapi Kredi, Kocaeli, Turkey: Yapi Kredi Bank CustomerRelations Center Call Steering Deployment


30

CUSTOMER SERVICE & CONTACT CENTERACHIEVEMENT AWARDS CATEGORIES—ContinuedBest Use of Technology in Customer Service—Other Service Industries1-800-Flowers.com, Carle Place, NY USA:

Empowering Consumers and Enhancing the ShoppingExperience Across All Channels

Cross Country Home Services, Fort Lauderdale, FL USA:Cross Country Home Services Says Goodbye Analog,Hello Digital

Deliveroo, London, United Kingdom: How great technology has transformed Deliveroo’s customer service proposition

DHL International (UK) Ltd., Derbyshire, United Kingdom:Transforming Customer Service with Technology as e-commerce drives call volumes

IBM, Armonk, NY USA: Capitalizing on the Power of Cognitive Technology toDeliver Outstanding Client Experience

Medela LLC, McHenry, IL USA: Medela invests in improving customer experiences

Michael Kors, New York, NY USA: Michael Kors Leverages IVR for WISMO Calls

Optum, Eden Prairie, MN USA: Voice Analytics Technology Provides Data-Driven Insights

Best Use of Technology in Customer Service—Telecommunications IndustriesComcast, Philadelphia, PA USA: Comcast’s Digital Care Team

KT, Seoul, South Korea: Innovating the Customer Experience throughTroubleshooting Self-diagnosis and Self-guided Videos

Oi, Rio de Janeiro, Brazil: Single Screen Automation:Robotization Leveraging Competitiveness

Best Use of Technology in Customer Service—All Other IndustriesChamberlain Group, Oak Brook, IL USA

HomeServe USA, Norwalk, CT USA: Auto IVR Solutions for Effortless Service

HomeServe USA, Norwalk, CT USA: Enhancing the Customer Experience Through Technology

LTD Commodities, Bannockburn, IL USA

MRO Corp., Norristown, PA USA: MRO’s Use of Technology in Customer Service

Municipality and Planning Department, Ajman, United Arab Emirates: Tasdeeq

VIZIO Inc., Irvine, CA USA: VIZIO’s Self Serve — Do-it-yourself Service Requests


Wheels, Inc., Des Plaines, IL USA: nhanced OrderManagement System Improves Customer Service

e-Commerce Customer Service Award—Computer IndustriesMailchimp, Atlanta, GA USA:

Reimagining the Mailchimp Platform to Better Serve Our Customers

e-Commerce Customer Service Award—Other Service IndustriesDeliveroo, London, United Kingdom:

Putting the app into appetite

DHL Express Peru, Callao, Peru: Looking for Customer satisfaction on an E-Commerce’s world

Overstock.com, Midvale, UT USA: Overstock.com — E-commerce Customer Care

Teleperformance D.I.B.S., Mumbai, Maharashtra, India:Innovation through eCommerce

e-Commerce Customer Service Award—All Other IndustriesBose, Framingham, MA USA:

Messaging for Customer Support

Manila Electric Company (Meralco), Manila, Philippines:Meralco Typhoon Watch 2018

Qurate Retail Group, West Chester, PA USA: Providing a Superior Customer Experience on Digital and Social

VIZIO Inc., Irvine, CA USA: VIZIO’s A Funny Thing Happened on the Way to the Forums


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CUSTOMER SERVICE & CONTACT CENTERINDIVIDUAL AWARDS CATEGORIESFront-Line Customer Service Professional of the Year—Business Services IndustriesConstant Contact, Waltham, MA USA:

Barbara Frye, Customer Service

Front-Line Customer Service Professional of the Year—Financial Services IndustriesAllClear ID, Austin, TX USA:

Samantha Ayala, Fraud Investigator

Allianz Global Assistance, Richmond, VA USA: Laura Barclay, Call Center Bankcard Associate

BankMobile, New Haven, CT USA: Cathy Truong Relova, Customer Success Manager

Barclays, Henderson, NV USA: Diane Hooks, Customer Service Professional

Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Chelsie Zinken, Treasury Services Associate

Front-Line Customer Service Professional of the Year—Other Service Industries Cross Country Home Services, Fort Lauderdale, FL USA:

When The Going Gets Tough, Calvin Ford Gets Going

Delta Vacations, Minot, ND USA: Rocky Hubrig: A lifeline in the middle of the night

GuideWell Connect, Jacksonville, FL USA: Shantel Diaz, Front-Line Customer Service Professional

Overstock.com, Midvale, UT USA: Jessica Gomez, Solutions Representative

Wyndham Destinations, Orlando, FL USA: Nina Middleton, Executive Specialist

Front-Line Customer Service Professional of the Year—Technology IndustriesAutosoft, Inc., West Middlesex, PA USA:

Angie Fair, Customer Support Center Representative

Network Alliance, Reston, VA USA: Corey Orr, Technical Support Analyst — Tier 2

Paycor, Cincinnati, OH USA: Paycor Associate Angela Hawkins

PlanGrid, San Francisco, CA USA: The Rise of Kelly Lynch

PlumChoice, Lowell, MA USA: Joseph Fuca, Technical Support Representative

Rimini Street, Inc., Las Vegas, NV USA: Etan Spierer, Enterprise Support Engineer-Oracle EBSSupply Chain, PSE-EBS, Rimini Street

Rimini Street, Inc., Las Vegas, NV USA: Joe Van der Merwe, Enterprise Support Engineer, PSE-SAP, Rimini Street

SignUpGenius, Charlotte, NC: Teresa Clark: Stellar Leader of a Scrappy Team

Front-Line Customer Service Professional of the Year—All Other IndustriesAmerican Airlines, Ft. Worth, TX USA:

Virna Waldron: Teaching by example

Cyberscout, Scottsdale, AZ USA: Stephen Isaacs, Senior Fraud Specialist

DHL Express Mexico, Mexico City, Mexico: Eliot Lopez, our brightest DHL superstar

DHL Express, Johannesburg, South Africa: Dikeledi Mokgotlhoa, Service Desk Supervisor

Electronic Arts, Austin, TX USA: Shane Michaels, Walking the floor to share his wealth of game knowledge

HomeServe USA, Norwalk, CT USA: Mary Teresa Walker, Front Line Customer Service Professional

TCL USA, Corona, CA USA: Mario Campanile — Always Exceeding Expectations

VIZIO Inc., Irvine, CA USA: Ann Hallowell — Simply the Best

Zappos, Las Vegas, NV USA: Elsie Farfan, Customer Loyalty Team Representative

Back-Office Customer Service Professional of the Year—Financial Services IndustriesWells Fargo Treasury Management Client Delivery,

San Francisco, CA USA: Josh Williams, Treasury Management Services Resolution Manager


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CUSTOMER SERVICE & CONTACT CENTERINDIVIDUAL AWARDS CATEGORIES—ContinuedBack-Office Customer Service Professional of the Year—Other Service IndustriesDHL Express, Beirut, Lebanon:

Abdullatif Charara, Certified International Specialist

DHL Express, Johannesburg, South Africa: Karabo Lewele, Quality Assurance Specialist

Overstock.com, Midvale, UT USA: Wendy Wright, Escalations Support Specialist

Vivint Solar, Lehi, UT USA: Conway West, Concierge Preferred Program

Back-Office Customer Service Professional of the Year—All Other IndustriesHomeServe USA, Norwalk, CT USA:

Kayla Brooks, Contractor Administration Supervisor

TCL USA, Corona, CA USA: Denver Dublada — Above and Beyond!

VIZIO Inc., Irvine, CA USA: William Kranig — Making it Look Easy

Young Customer Service Professional of the Year—Business Services IndustriesDHL Express Zambia, Lusaka, Zambia:

Emmy Chellah, Customer Service Rep

FIS, Jacksonville, FL USA: Lauren Hayes, Client Relations Executive

Young Customer Service Professional of the Year—Financial Services IndustriesBNY Mellon’s Albridge, Pennington, NJ USA:

Kendra Clark, Junior Client Services Representative

Young Customer Service Professional of the Year—Other Service IndustriesDHL Express, Beirut, Lebanon:

Farah Heyek, Customer Service Advisor

Young Customer Service Professional of the Year—Technology IndustriesAutosoft, Inc., West Middlesex, PA USA:

Taylor Rivera, Accounting Support Team Lead

HP PPS Australia, Sydney, NSW, Australia: Jignesh Parekh, Technical Engineer

Vigo Technologies Inc., San Francisco, CA USA: Aaron Rowley, Co-founder and CEO

Young Customer Service Professional of the Year—All Other IndustriesDHL Express Vietnam, Ho Chi Minh City, Vietnam:

Nguyen Dang Khoa — Customer Care Supervisor

DHL Express, Nairobi, Kenya: Caren Kiprop, Customer Service Front Line Advisor

Grove Collaborative, San Francisco, CA USA: John DeVierno, Head of Community Happiness

HomeServe USA, Norwalk, CT USA: Chris Graves — Exceptional Data Analysis Leading toExceptional Customer Service

Municipality and Planning Department, Ajman, United Arab Emirates: Najla Noor Mohammed Qasim: The Young Merci

VIZIO Inc., Irvine, CA USA: VIZIO’s Elizabeth Shafer,Customer-Facing, Back-Office Professional

Customer Service Manager of the YearDataprise, Rockville, MD USA:

Peter Walla, Director of Help and Support Desk

DHL Express Vietnam, Ho Chi Minh City, Vietnam: Le Ngoc Anh Linh — Customer Service Development Manager

DHL Express DRC, Kinshasa, Democratic Republic of the Congo: Lisa Likinda, Head of Customer Service

Dubai Police, Dubai, United Arab Emirates: Major. Majid Nasser Albardan, Customer HappinessDepartment Manager

Electronic Arts, Austin, TX USA: Maria Rogers, The Model for Future Team Managers

HomeServe USA, Norwalk, CT USA: Kelsey Todd, Customer Service Manager

Municipality and Planning Department, Ajman, United Arab Emirates: Marwan Al Nuaimi, Director of the Customer Service Center


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CUSTOMER SERVICE & CONTACT CENTERINDIVIDUAL AWARDS CATEGORIES—ContinuedCustomer Service Manager of the Year—ContinuedOlark, San Francisco, CA USA:

Rhoda Meek, Customer Service Manager

PlumChoice, Lowell, MA USA: John Machacz, Service Delivery Manager

VIZIO Inc., Irvine, CA USA: VIZIO’s JB Pettiecord, Reducing Costs While Maintaining Performance

Customer Service Leader of the YearBiggerPockets, Denver, CO USA:

Hilary Catton, Director of Customer Experience and Support

DHL Express Vietnam, Ho Chi Minh City, Vietnam: Tran Minh Hao — Customer Service Director

DHL Express, Dhaka, Bangladesh: Mahmud Bin Alam, Visionary and Coaching Leadership

DHL Express, Johannesburg, South Africa: Busisiwe Tshabalala, Frontline Supervisor

DHL Express Zambia, Lusaka, Zambia: Siamatendu Konayuma, Customer Service Manager

DHL Express Yemen, Sana’a, Yemen: Rymonda Alshaibani, Customer Service Leader

FIS, Jacksonville, FL USA: Brian O’Neill, EVP & Chief Client Officer

HomeServe USA, Norwalk, CT USA: Scott Weddle, WeddAll About it!

IBM, Armonk, NY USA: Frank Condon III, VP GSI Process & Transformation

Safelite Solutions, Columbus, OH USA: Brian O’Mara, Senior Vice President, Client Service Delivery

Spinnaker Support, Greenwood Village, CO USA: Devan Brua, Vice President, Compliance and Risk

PlumChoice, Lowell, MA USA: Michael Verheyen, Customer Service

TCL USA, Corona, CA USA: Chris Luna, Director of TCL’s Customer Advocacy

Zappos, Las Vegas, NV USA: Harmoni Hines, Senior Managerof the Customer Loyalty Team

Contact Center Professional of the YearAINS, Inc., Gaithersburg, MD USA:

Caroline Ige, Product Support Specialist

Delta Defense, West Bend, WI USA: Dan Bognar, Workforce Manager — Tireless Advocate,Talented Scheduler

Holiday Inn Club Vacations, Orlando, FL USA: Becky Taylor, Owner Program Team

Holiday Inn Club Vacations, Orlando, FL USA: Shevy Gil, Owner Based Marketing Agent

HomeServe USA, Norwalk, CT USA: Gea Acevedo —Changing the World One Customer Experience at a Time

VIZIO Inc., Irvine, CA USA: Red Brown, Outside theClassroom Customer Service Training

Contact Center Manager of the YearDHL Express Cote D’Ivoire, Abidjan, Cote D’Ivoire:

Esther Mani Becoin, Head of Customer Service

Further, Eagan, MN USA: Rosie Kozlowski: Going Further with Customer Service

Response, Lindon, UT USA: Kent North, VP, Operations

TCL USA, Corona, CA USA: Joyce Surujbhan — The Joyce Effect!

Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Omar Garcia, Contact Center Manager

Contact Center Leader of the YearAINS, Inc., Gaithersburg, MD USA:

Pamela Ackley, Director of Support Services

Dell Technologies, Roundrock, TX USA: Jagadish Bangalore, Senior VP Consumer Services

DHL Express Mexico, Mexico City, Mexico: Lizet Manzano,Customer Service Leader, an example to follow

DHL Express Ghana, Accra, Ghana: Emelia Egeme-Ari, Champion for Customer Service

HomeServe USA, Norwalk, CT USA: Scott Van Stratten —Winning in the Workplace Through Engagement & Culture

Liveops, Scottsdale, AZ USA: Greg Hanover, CEO

TCL USA, Corona, CA USA: Chris Luna, Director of TCL’sCustomer Advocacy with a Passion for Service

Wyndham Destinations, Orlando, FL USA: Jamie Hildebrand, Inbound Call Center Leader


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CUSTOMER SERVICE & CONTACT CENTERINDIVIDUAL AWARDS CATEGORIES—ContinuedWoman of the Year in Customer ServiceAllianz Global Assistance, Richmond, VA USA:

Deloress Wellman, Operation Center Leader

CMI/Compas, King of Prussia, PA USA: Gia Mauriello is as personable as it gets —Becoming indispensable to clients.

Comcast, Philadelphia, PA USA: Lisa Blackshear, Senior Vice President for Communications + Digital Operations

DHL Express Vietnam, Ho Chi Minh City, Vietnam: Ms. Tran Minh Hao, High Impact Leader

Etech Global Services, Nacogdoches, TX USA: Kaylene Eckels, Chief Operations Officer

FIS, Jacksonville, FL USA: Diana Kegel, Client Relations Executive

GuideWell Connect, Jacksonville, FL USA: Shantel Diaz, Customer Service Professional

HomeServe USA, Norwalk, CT USA: Legna Irrazarry — Leading Amongst Peers

IBM, Armonk, NY USA: Maria Lipner, VP for IBM Global Sales Incentives

Olark, San Francisco, CA USA: Sarah Betts, Front Line Support

Overstock.com, Midvale, UT USA: Debra Dubuque, Senior Manager of Customer Care

Rimini Street, Inc., Las Vegas, NV USA: Brenda Davenport, VP Quality Assurance

Rimini Street, Inc., Las Vegas, NV USA: Jennifer Perry, VP Global SAP Support

Salary.com, Waltham, MA USA: Sarah Coughlin, Director of Customer Success

TCL USA, Corona, CA USA: Joyce Surujbhan, The Joyce Effect!

TourRadar, Toronto, ON, Canada: Carly Hulls — Global Head of Support and Sales

The Western & Southern Life Insurance Company,Cincinnati, OH USA: Kerry Polley, Customer Service Team Lead

VIZIO Inc., Irvine, CA USA: VIZIO’s Josie Schoenherr — Quality’s Queen

CUSTOMER SERVICE & CONTACT CENTERTEAM AWARDS CATEGORIESCustomer Service Team of the Year—Recovery Situation—Financial Services IndustriesTeleperformance D.I.B.S., Mumbai, Maharashtra, India:

Leading UK Bank meets stringent timelines for FATCA

Customer Service Team of the Year—Recovery Situation—Other Service IndustriesBosch Thermotechnology North America,

Londonderry, NH USA: Navigating Business Disruption with a CX Focus.

DHL Express Brazil LTDA, São Paulo, Brazil: Ain’t no RiverWide Enough for CS Brazil getting to Excellence

Michael Kors, New York, NY USA: Michael Kors Retail-Sector Customer Service Team

UPMC Health Plan, Pittsburgh, PA USA: UPMC Health Plan Customer Service Team

Customer Service Team of the Year—Recovery Situation—Technology IndustriesBlue Ocean Contact Centers, Halifax, NS, Canada:

Blue Ocean Pro Ops Team — Saving a Critical Enterprise Customer

Lithium Technologies, Austin, TX USA: Focusing on Values

MediaRadar, Inc., New York, NY USA: MediaRadar: Customer Service Team

Customer Service Team of the Year—Recovery Situation—All Other IndustriesDHL Express Vietnam, Ho Chi Minh City, Vietnam:

Rising strong above challenges

DHL Express, Sofia, Bulgaria: Service Recovery Situation in DHL Express Bulgaria

KT, Seoul, South Korea: A Great Work Place Is a Great Service Place

Municipality and Planning Department, Ajman, United Arab Emirates: Re-Shape the Organization Toward Customer Satisfaction

VIZIO Inc., Irvine, CA USA: VIZIO’s Executive Resolution Team —Recovering Customers While Reducing Costs

WNS (Holdings) Limited, Mumbai, India: Customer Service Team


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CUSTOMER SERVICE & CONTACT CENTERTEAM AWARDS CATEGORIES—ContinuedCustomer Service Complaints Team of the Year—Financial Services IndustriesInsureMyTrip, Warwick, RI USA:

InsureMyTrip Expands Anytime Advocates Program ToBetter Assist Travelers With Claims

Customer Service Complaints Team of the Year—Other Service IndustriesCross Country Home Services, Fort Lauderdale, FL USA:

Medical Emergency Team

Dell Technologies, Roundrock, TX USA: Advanced Resolution Group (ARG)

DHL Express Ecuador, Quito, Ecuador: DHL Express Ecuador Backline Team

Customer Service Complaints Team of the Year—All Other IndustriesAmerican Airlines, Ft. Worth, TX USA:

Special Service for a World War II Veteran

DHL Finance Services, Maastricht, Netherlands: Customer Accounting Back-Office

HomeServe USA, Norwalk, CT USA: Building Trust & Loyalty — Customer Advocacy & Real Time Insights

VIZIO Inc., Irvine, CA USA: Executive Resolution Team — Satisfying Customers While Reducing Costs

Front-Line Customer Service Team of the Year—Business Services IndustriesFreshBooks, Toronto, ON, Canada:

FreshBooks Support Short Stories: How we rocked 2018!

Mailing.com, Phoenix, AZ USA: How Collaboration Empowers Mailing.com’s CustomerService Representatives

Makers Nutrition, Hauppauge, NY USA: Front-Line Customer Service Team

Front-Line Customer Service Team of the Year—Financial Services IndustriesAllianz Global Assistance, Richmond, VA USA

BenefitMall, Dallas, TX USA: PayFocus Online Support Team

John Hancock Financial Services, Boston, MA USA: Keeping Participants First — in a post-DOL world

Paychex, Inc., Rochester, NY USA: Delivering Front-Line Service to Clients on Their Terms

PayLease, San Diego, CA USA: Exceptional and Expanding Client Success Team

QNB Finansbank, Istanbul, Turkey: Contact Center Front Line Customer Service Team

The Western & Southern Life Insurance Company,Cincinnati, OH USA: Recognizing Success

Front-Line Customer Service Team of the Year—Other Service IndustriesBlacklane, Berlin, Germany: Blacklane PASS

ClassicCars.com, Phoenix, AZ USA: Excellence in Customer Service Driven by Positive Interactions

Con Edison, New York, NY USA: Leave on for Landlord (LOFLL)

CT Corporation, New York, NY USA: Tailored Services Propelling Customer Success in 2018

Delta Defense, West Bend, WI USA: Doing More With Less

DHL Express, Buenos Aires, Argentina

Electronic Arts, Austin, TX USA: A Pilot Team to Lead the Way

Guardian Storage, Pittsburgh, PA USA:

GuideWell Connect, Jacksonville, FL USA: Hialeah Retail Center


UPMC Health Plan, Pittsburgh, PA USA

Wyndham Destinations, Orlando, FL USA: Extra Holidays Owner Rental Team


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CUSTOMER SERVICE & CONTACT CENTERTEAM AWARDS CATEGORIES—ContinuedFront-Line Customer Service Team of the Year—Technology IndustriesAccess One Inc., Chicago, IL USA: Getting Back to Basics

Achievers, Toronto, ON, Canada: Member Experience

Active Digital, Tunbridge Wells, Kent, United Kingdom: Active Digital — Active Gurus — ‘Good to Great’

Adaptiva, Kirkland, WA USA: Ask the Experts: How Adaptiva’s Customer SupportExceeds Expectations in the Face of Massive Growth

AND CO from Fiverr, New York, NY USA: Helping Freelancers through Proactive Customer Service

Autosoft, Inc., West Middlesex, PA USA: Autosoft Dedicated Chat Team

Biscom, Chelmsford, MA USA: Biscom: When Customer Service Has Life or Death Consequences

Black Box, Lawrence, PA USA: Black Provides Outstanding Customer Service & Call Center Customer Support

CareerArc, Burbank, CA USA: CareerArc Client Success: Redefining the Role of Customer Service

CivicPlus, Manhattan, KS USA: The CivicPlus Technical Support Team. Helping Government Work Better.

Cloudistics, Reston, VA USA: Cloudistics EarlyInsight Customer Success Team —Delivering a Premium Experience Customers Celebrate!


Cvent Inc., McLean, VA USA: Cvent Client Services: Front-Line Customer Service Team

DataCore Software, Fort Lauderdale, FL USA: DataCore Technical Support Team

Diligent Corporation, New York, NY USA: Creating Wow Moments for Customers

Firmex, Toronto, ON, Canada: Small Team Supports Fast-Growing Global CustomerBase, and Improves Response Times

First Advantage, Atlanta, GA USA: First Advantage Leverages Feedback Analytics to Drive Positive Change

Hetzner, Durbanville, Cape Town, South Africa: Humans at the heart of hosting

HireVue, South Jordan, UT USA: HireVue Customer Support Team

Mailchimp, Atlanta, GA USA: Reimagining the Mailchimp Platform to Better Serve Our Customers

MediaRadar, Inc., New York, NY USA: MediaRadar: Front-Line Customer Service Team

MetTel, New York, NY USA: The “Trinamic Trio” fill in the retail store Gap with 99.5% uptime — MetTel Enterprise Success Managers

Network Alliance, Reston, VA USA: The Network Alliance Support Center drives scalability andclient satisfaction to highest levels in company history

OneCause, Indianapolis, IN USA: Passionate Customer Service Powering A Better Tomorrow

Periscope Data, San Francisco, CA USA: Periscope Data — Our solutions team turns data teams into superheroes!

PlanGrid, San Francisco, CA USA: Building a Better PlanGrid Support


Riva CRM Integration, Edmonton, AB, Canada: Riva Success Team

SolarWinds MSP, Durham, NC USA: SolarWinds MSP Front-Line Customer Service Team:Creating customer loyalty by delivering an effortless support experience at every opportunity

UserTesting, San Francisco, CA USA: UserTesting Provides Unique Customer Service WhileScaling for Rapid Growth

Front-Line Customer Service Team of the Year—All Other IndustriesConsumer Priority Service, Brooklyn, NY USA:

‘The customer was happy, so I was happy.’

DHL Express US, Tempe, AZ USA: DHL US FL — Emotionally Engaged

DHL Express Vietnam, Ho Chi Minh City, Vietnam: Customer Centricity at its finest

DHL Express, Bahrain, Manama, Bahrain


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CUSTOMER SERVICE & CONTACT CENTERTEAM AWARDS CATEGORIES—ContinuedFront-Line Customer Service Team of the Year—All Other Industries—ContinuedDHL Express, Dhaka, Bangladesh

DHL Express DRC, Kinshasa, Democratic Republic of the Congo

DHL Express, Nairobi, Kenya

DHL Express Rwanda, Kigali, Rwanda

HomeServe USA, Norwalk, CT USA: Front of the Line Every Time

Hyperice, Irvine, CA USA: Sales and Customer Experience team recognition

Southwest Airlines, Dallas, TX USA: Empowering Frontline Customer Representatives

VIZIO Inc., Irvine, CA USA: Team Dorn — The Ultimate Multi-taskers

Back-Office Customer Service Team of the Year—Business Services IndustriesConstant Contact, Waltham, MA USA: Knowledge Base Team

FIS, Jacksonville, FL USA: Center of Excellence (COE) Team

GoDaddy, Scottsdale, AZ USA: GoDaddy Global Workforce Management team

HomeServe USA, Norwalk, CT USA: HS Contractor Recruiting

Makers Nutrition, Hauppauge, NY USA

Back-Office Customer Service Team of the Year—Financial Services IndustriesAllianz Technology India, Trivandrum, Kerala, India :

Animal Health Claims — Customer Delight

Back-Office Customer Service Team of the Year—Other Service IndustriesDHL Express, Buenos Aires, Argentina:

Backline Team of the Year

UPMC Health Plan, Pittsburgh, PA USA: Maintaining A Culture Of Service Excellence In The Back Office

Back-Office Customer Service Team of the Year—Technology IndustriesAchievers, Toronto, ON, Canada

BNY Mellon’s Albridge, Pennington, NJ USA

Blackbaud, Inc., Charleston, SC USA: Blackbaud Support’s Project One Implementation

IBM, Armonk, NY USA: Client Instruction and Assistance (CIA) Tool

Rimini Street, Inc., Las Vegas, NV USA: Service Operations Provide High Level Support forMultiple Teams

Rycor, Chandler, AZ USA: Good service means never having to ask for anything

SmartLinx Solutions, Edison, NJ USA: Back Office Services Operations Team

Back-Office Customer Service Team of the Year—All Other IndustriesAmerican Airlines, Ft. Worth, TX USA: Sea turtles for Marlee

DHL Express Vietnam, Ho Chi Minh City, Vietnam

HomeServe USA, Norwalk, CT USA: Team Work Makes the Dream Work!

PublicSchoolWORKS, Cincinnati, OH USA: Research & Development Team

Southwest Airlines, Dallas, TX USA: Doing Invaluable Work Behind the Scenes

VIZIO Inc., Irvine, CA USA: Do-it-yourself Service Requests

WNS (Holdings) Limited, Mumbai, India

Contact Center of the Year (Up to 100 Seats)—Financial Services IndustriesConnectiCare, Farmington, CT USA:

ConnectiCare's Contact Center Shines

EFG Companies, Irving, TX USA: Shortening Claim Lifecycle Through Empowerment

Further, Eagan, MN USA: Going Further with Customer Service

John Hancock Financial Services, Boston, MA USA: Keeping Participants First — in a post-DOL world

SurePayroll, Glenview, IL USA: How a Payroll Company Keeps Pace with Apple, Google,and Amazon


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CUSTOMER SERVICE & CONTACT CENTERTEAM AWARDS CATEGORIES—ContinuedContact Center of the Year (Up to 100 Seats)—Other Service IndustriesCopyright Clearance Center, Danvers, MA USA

Delta Defense, West Bend, WI USA: Unprecedented Customer Experience

DHL Express, Dhaka, Bangladesh: DHL Express BD Contact Center

Dorel Juvenile, Columbus, IN USA: Dorel’s Consumer Care for the Now Generation

Optum Patient Acquisition and Retention (PAR), Phoenix, AZ USA: Doing Our PARt

Response, Lindon, UT USA: Contact Center

Wolverine Worldwind Inc., Richmond, IN USA: Wolverine Worldwide Contact Center

Wyndham Destinations, Orlando, FL USA: New Owner Engagement Team

Contact Center of the Year (Up to 100 Seats)—Technology IndustriesAutosoft, Inc., West Middlesex, PA USA:

Customer Support Center

Buildium, Boston, MA USA: Customer Care Team

Diligent Corporation, New York, NY USA: Creating Wow Moments for Customers

FluentStream Technologies, LLC, Denver, CO USA: Support Works Hard, So Our Customers Can Work Easy

Hetzner, Durbanville, Cape Town, South Africa: Humans at the heart of hosting

ISN, Dallas, TX USA: ISN Software Corporation Contact Center

OneCause, Indianapolis, IN USA: Committed Contact Center Powering Great Missions


Riva CRM Integration, Edmonton, AB, Canada: Riva Success Team

TEKLYNX Americas, Whitefish Bay, WI USA: TEKLYNX Contact Center Achieves Record Success

VIPRE Security, Clearwater, FL USA: VIPRE Contact Center

Contact Center of the Year (Up to 100 Seats)—All Other IndustriesCubeSmart Self Storage, Malvern, PA USA:

Customer Service with A Mission

Dell Technologies, Roundrock, TX USA: Consumer Premium Support

DHL Express Ecuador, Quito, Ecuador: Contact Center Ecuador

DHL Express Vietnam, Ho Chi Minh City, Vietnam: Customer Service: Building on the Four Pillars of Excellence

Offerpad, Gilbert, AZ USA: Offerpad Contact Center

Contact Center of the Year (Over 100 Seats)—Financial Services IndustriesAlliance Data, Columbus, OH USA

Allianz Global Assistance, Richmond, VA USA

Barclays, Henderson, NV USA

Cathay Life Insurance Co., Ltd., Taipei, Taiwan

National General Lender Services, Mesa, AZ USA

QNB Finansbank, Istanbul, Turkey

TIAA, New York, NY USA

Contact Center of the Year (Over 100 Seats)—Other Service IndustriesElectronic Arts, Austin, TX USA:

Making EA Known For Taking Care of Players

Sitel Group, Miami, FL USA: Sitel Nicaragua Exceeds Performance ExpectationsThrough Trust and Communication

Sutherland Global Services Bulgaria, Sofia, Bulgaria:Sutherland Bulgaria

UPMC Health Plan, Pittsburgh, PA USA: UPMC Health Plan Contact Center


39

CUSTOMER SERVICE & CONTACT CENTERTEAM AWARDS CATEGORIES—ContinuedContact Center of the Year (Over 100 Seats)—Technology IndustriesAWeber — Email Marketing, Chalfont, PA USA

CLEAResult, Tempe, AZ USA



ezCater, Boston, MA USA: Customer Service at the Core, Despite 2x Growth

Mailchimp, Atlanta, GA USA: Reimagining the Mailchimp Platform to Better Serve Our Customers

PlumChoice, Lowell, MA USA: Measuring Success One Customer at a Time

SolarWinds, Austin, TX USA: SolarWinds Delivers Exceptional Customer Journeys

Contact Center of the Year (Over 100 Seats)—All Other IndustriesCelebrity Cruises, Miami, FL USA:

Customer Service & Contact Center Team

DHL Express, Bangkok, Thailand: DHL Express International (Thailand) Limited

HomeServe USA, Norwalk, CT USA: HomeServe Chattanooga Contact Center — We Are Family

Customer Service Management Team of the YearConnectiCare, Farmington, CT USA:

Customer Service Management Team Shines

Cyberscout, Scottsdale, AZ USA: Global Customer Service Management Team

Delta Vacations, Minot, ND USA: Customer Engagement Center Management Team

DHL Express Jordan, Amman, Jordan: Think on the future, and focus on the end goal

DHL Express Vietnam, Ho Chi Minh City, Vietnam: Excellence beyond Customer Service

Druva Inc., Sunnyvale, CA USA: Druva’s World Class Leadership Team

FIS, Jacksonville, FL USA: IFS Client Relations Management Team

HomeServe USA, Norwalk, CT USA: Executing Changing Customer Demands Through Elite Leadership

Periscope Data, San Francisco, CA USA: Solutions Team Turns Data Teams Into Superheroes!

PublicSchoolWORKS, Cincinnati, OH USA: Client Services Managers, Emily Bodner and Julie Webster

Reltio, Morgan Hill, CA USA: Customer ServiceTeam, the DNA of Reltio Customers’ Success

SCAN Healthplan, Long Beach, CA USA: Member Service Management Team

VIZIO Inc., Irvine, CA USA: Support Leadership Team — Reducing Costs WhileMaintaining Performance

Customer Service Training Team of the Year—Business Services IndustriesGES, Las Vegas, NV USA: Learning Never Stops

Customer Service Training Team of the Year—Financial Services IndustriesAlliance Data, Columbus, OH USA

Customer Service Training Team of the Yearr—Other Service IndustriesMRO Corp., Norristown, PA USA

UPMC Health Plan, Pittsburgh, PA USA

Customer Service Training Team of the Yearr—Technology IndustriesAltus Group/ARGUS Software, Houston, TX USA:

A Winning Story

Blackbaud, Inc., Charleston, SC USA: Blackbaud Internal Training

Druva Inc., Sunnyvale, CA USA: Druva’s Awesome Customer Service Team

IBM, Armonk, NY USA: Global Sales Incentives Education Team

ISN, Dallas, TX USA: ISN Software Corporation Training Team

SolarWinds, Taguig City, Philippines: SolarWinds Academy


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CUSTOMER SERVICE & CONTACT CENTERTEAM AWARDS CATEGORIES—ContinuedCustomer Service Training Team of the Year—All Other IndustriesFirst American Database Solutions, Santa Ana, CA USA:

Going Beyond ‘Thank You for Calling’

Learning Tribes, Miami, FL USA: Learning Like Tribes. A true story.

MTM, Lake St. Louis, MO USA: MTM Training

VIZIO Inc., Irvine, CA USA: VIZIO’s Trainers — Mark ‘Red’ Brown and Luis Perez

PRESENTATION OF THE PEOPLE’SCHOICE STEVIE® AWARDS FORFAVORITE CUSTOMER SERVICE

CUSTOMER SERVICE DEPARTMENT AWARDS CATEGORIESCustomer Service Department of the Year—Airlines, Distribution & TransportationDelta Air Lines, Atlanta, GA USA: Global Sales Support

DHL Express, Buenos Aires, Argentina

DHL Express Cameroon, Douala, Cameroon

DHL Express Colombia LTDA, Bogota, Colombia

DHL Express, Dhaka, Bangladesh

DHL Express Egypt, Cairo, Egypt

DHL Express Guatemala, Guatemala City, Guatemala

DHL Express, Johannesburg, South Africa

DHL Express Kuwait, Kuwait City, Kuwait

DHL Express, Manila, Philippines

DHL Express, San Jose, Costa Rica

DHL Express, Seeb, Muscat, Oman

DHL Express Tanzania, Dar es Salaam, Tanzania

DHL Express Uganda, Kampala, Uganda

DHL Express Uruguay S.RL, Canelones, Uruguay

DHL Express Vietnam, Ho Chi Minh City, Vietnam

DHL Express Zimbabwe, Bulawayo, Zimbabwe

DHL Fletes Aereos C.A, Caracas, Venezuela

Freightquote, Kansas City, MO USA

Customer Service Department of the Year—Computer HardwareDell Technologies, Roundrock, TX USA:

APJ Consumer — Premium Tech Support

Unitrends, Burlington, MA USA

Customer Service Department of the Year—Computer Services AppRiver, Gulf Breeze, FL USA

BambooHR, Lindon, UT USA

Druva Inc., Sunnyvale, CA USA

Linode, Philadelphia, PA USA

Mailchimp, Atlanta, GA USA

Network Alliance, Reston, VA USA

Customer Service Department of the Year—Computer Software—Up to 100 EmployeesAdestra, Dallas, TX USA

Agilence, Mt. Laurel, NJ USA

BerniePortal, Nashville, TN USA

Bonfire, Kitchener, ON, Canada

Brainier Solutions, Inc., Minneapolis, MN USA

BrightMove, Saint Augustine, FL USA

Constant Contact, Waltham, MA USA

Criteria Corp., West Hollywood, CA USA

Customer Thermometer, Witney, Oxfordshire, United Kingdom

DATABASICS, Reston, VA USA

Front, San Francisco, CA USA

Guidebook, Inc., San Francisco, CA USA

ListenFirst, New York, NY USA

Lotame, Columbia, MD USA: Adthena

MediaRadar, Inc., New York, NY USA


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CUSTOMER SERVICE DEPARTMENT AWARDS CATEGORIES—ContinuedCustomer Service Department of the Year—Computer Software—Up to 100 Employees—ContinuedOlark, San Francisco, CA USA

PipelineDeals, Seattle, WA USA

ReputationDefender.com, Redwood City, CA USA

Rocket Matter, Boca Raton, FL USA

Rycor, Chandler, AZ USA

SnapEngage, Boulder, CO USA

Thinkific, Vancouver, BC, Canada

Total Defense, Hauppauge, NY USA

Visix, Inc., Peachtree Corners, GA USA

Zype, New York City, NY USA

Customer Service Department of the Year—Computer Software—100 or More EmployeesAchievers, Toronto, ON, Canada

AWeber — Email Marketing, Chalfont, PA USA

Catchpoint, New York, NY USA

ChowNow, Playa Vista, CA USA

Cvent Inc., McLean, VA USA

Daxko, Birmingham, AL USA

Diligent Corporation, New York, NY USA

ExakTime, Calabasas, CA USA

FieldEdge, Atlanta, GA/ Fort Myers, FL USA

Highspot, Seattle, WA USA

Intuit Inc., Mississauga, ON, Canada

Justworks, New York, NY USA

Marketo, Denver, CO USA

Mixpanel, San Francisco, CA USA

Openlink Financial, Uniondale, NY USA

Paycor, Cincinnati, OH USA

Periscope Data, San Francisco, CA USA

Pushpay Holdings Limited, Redmond, WA USA

Replicon, Redwood City, CA USA

SoftPro, Raleigh, NC USA

Spinnaker Support, Greenwood Village, CO USA

SpotX, New York, NY USA

ThousandEyes, San Francisco, CA USA

Unitrends, Burlington, MA USA

Wolters Kluwer’s ELM Solutions, Houston, TX USA

Workable Inc., Boston, MA USA

WP Engine, Austin, TX USA

Customer Service Department of the Year—Consumer Products & ServicesBirevim, Istanbul, Turkey

Dell Technologies, Roundrock, TX USA: APJ Consumer — Basic Tech Support

Embark Veterinary, Inc., Boston, MA USA

Panera Bread, St. Louis, MO USA

Revant Optics, Portland, OR USA

Customer Service Department of the Year—Financial Services—Up to 100 EmployeesIOU Financial, Kennesaw, GA USA

Squaremouth, Inc., St. Petersburg, FL USA

Wells Fargo Merchant Services — Account Management,Concord, CA USA

Customer Service Department of the Year—Financial Services—100 or More EmployeesAllianz Global Assistance, Richmond, VA USA

Family Heritage Life Insurance Company of America,Broadview Heights, OH USA

Merrill Corporation, St Paul, MN USA: DatasiteOne Service Team

ReSourcePro, New York, NY USA

United Shore Financial Services, Troy, MI USA


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CUSTOMER SERVICE DEPARTMENT AWARDS CATEGORIES—ContinuedCustomer Service Department of the Year—Healthcare, Pharmaceuticals, and Related IndustriesBiofrontera, Inc., Wakefield, MA USA

Grand Rounds, San Francisco, CA USA

MRO Corp., Norristown, PA USA

Nextech, Tampa, FL USA

OptumCare, Phoenix, AZ USA

Ortho Clinical Diagnostics, Raritan, NJ USA

SCAN Healthplan, Long Beach, CA USA

Stride Health, San Francisco, CA USA

TSI Healthcare, Chapel Hill, NC USA

West’s Health Advocate Solutions, Plymouth Meeting, PA USA

Customer Service Department of the Year—Public Services & EducationCurriculum Associates, North Billerica, MA USA

OmniUpdate, Camarillo, CA USA

ServiceNow, Santa Clara, CA USA: Tennessee Department of Human Services

Standard For Success, Cloverdale, IN USA

Customer Service Department of the Year—RetailOutdoor Voices, Austin, TX USA

Qurate Retail Group, West Chester, PA USA

Zappos, Las Vegas, NV USA: Zappos.com

Customer Service Department of the Year—TelecommunicationsComcast, Philadelphia, PA USA: Digital Care Team

Loop Communications, Charlotte, NC USA

MetTel, New York, NY USA

Customer Service Department of the Year—All Other IndustriesAcronym Media, New York, NY USA

Arizona Public Service, Phoenix, AZ USA

Deliveroo, London, United Kingdom

Electronic Arts, Austin, TX USA

Hisense USA, Suwanee, GA USA

HomeServe USA, Norwalk, CT USA

Justworks, New York, NY USA

Lazada Philippines, Manila, Philippines

Legacy.com, Chicago, IL USA

Lurn, Inc., Rockville, MD USA


Response, Lindon, UT USA

Rimini Street, Inc., Las Vegas, NV USA

Shell&Turcas Petrol AS, Istanbul, Turkey

PRESENTATION OF THEGRAND STEVIE® AWARD TROPHIES


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Judging CommitteesJudging of the 2019 Stevie® Awards for Sales & Customer Service was conducted in November 2018 – January 2019 bymore than 150 professionals worldwide. Their average scores determined the Finalists, and the Gold, Silver and BronzeStevie-winner placements among the Finalists to be revealed tonight.


CUSTOMER SERVICE/CONTACT CENTERACHIEVEMENT & CUSTOMER SERVICE SUCCESSAWARDS JUDGES

CHAIR:

Jamie NussVice President of Customer SuccessOfferpadPhoenix, Arizona, United States

COMMITTEE:

Mark Brody, CEO, Brohawk Solutions, LLC, Round Rock, Texas, United States

Christina Brown, Vice President, Client Experience,Verified Volunteers, A Sterling Talent Solutions Company, Fort Collins, Colorado, United States

Sinem Çöplüoglu, Call Center Customer Experience Management Leader, Yapı Kredi Bank A.S., Istanbul, Kocaeli, Turkey

Laura Cunningham, NetApp Support Site Product Owner,NetApp, Durham, North Carolina, United States

Brad Ehly, Vice President Community Support, Ring, Phoenix, Arizona, United States

Paul Engel, Customer Experience Manager, BlackBerry,Toronto, Ontario, Canada

Gary Fewkes, Director of Customer Service Operations, Traeger Pellet Grills, LLC, Salt Lake City, Utah, United States

Joe Ginetti, Senior Manager — Service Delivery North America, Bose,Framingham, Massachusetts, United States

Soner Gumus, Quality and Customer Services Director, Kaleseramik,Canakkale Kalebodur Seramik Sanayi A.S., Istanbul, Turkey

Kala Jarugumilli, Sr. Manager, Customer Success Operations,NetApp, Sunnyvale, California, United States

Dr. Nezar Kamal, MBA, PhD, Marketing Manager,Golden Bee Trading LLC, Dubai, United Arab Emirates

Lynn Kiser, Sr. Manager, Customer Contact Center, MedCost,Winston-Salem, North Carolina, United States

Amine Kiwan, eCom Supervisor, DHL Express, Beirut, Lebanon

Gangadhar Krishna, Founder, delightingcustomers.com, Dubai, United Arab Emirates

Rowena Maxwell, Managing Director, Accenture, London, United Kingdom

Anupama Menon, Senior Manager, Project/Program Management,Dell Technologies Ltd., Bangalore, Karnataka, India

Philippe Mesritz, Vice President, Global Support Services, Lithium + Spredfast (A Vista Company), Georgetown, Texas, United States

Ann Moreth, Senior Customer Service Engagement Manager, UPMC Health Plan, Pittsburgh, Pennsylvania, United States

Richard Myers, Vice President of Customer Support, Linode, LLC,Philadelphia, Pennsylvania, United States

Tommy Normoyle, Director, Global Operations, Support Infrastructure, Oracle Hospitality, Galway, Galway, Ireland

Amy Novak, Senior WFM Consultant, Teleopti, Denver, Colorado, United States

Julius Orayo, Regional Head of Projects, Jubilee Insurance Company of Kenya Ltd., Nairobi, Kenya

Leslie Phillips, Global Communications Director, GoDaddy,Scottsdale, Arizona, United States

Dennis Reno, Vice President, Global Customer Success & Support,OneLogin, Inc., San Francisco, California, United States

Jacqueline Rushin, Managing Principal, Rich Rush Enterprises,Fayetteville, Georgia, United States

Elizaveta Rybinskaya, Head of Telesales, Home Credit China,Heping District, Tianjin, China

Jonathan Sanchez, Marketing Manager, Americas, Sitel Group,Miami, Florida, United States

Melda Sofuoglu, Senior Manager of Service Operations, Vodafone Turkey, Istanbul, Turkey

Calvin St Juste, COO Global Fraud, Morgan Stanley,Ellicott City, Maryland, United States

Neal Topf, President, Callzilla, Miramar, Florida, United States

Sunil Wadhwa, Senior Vice President, Global Customer Services,Druva, Sunnyvale, California, United States

Learn more about the 2019 Judges

https://stevieawards.com/sales/judges-0

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Judging CommitteesCUSTOMER SERVICE/CONTACT CENTER INDIVIDUAL &BUSINESS DEVELOPMENT AWARDS JUDGES

CHAIR:

Vanessa BrangwynChief Customer OfficerAchieversToronto, Ontario, Canada

COMMITTEE:

Tirupathi Anand, Chief Strategist, Leap Business Excellence Advisory FZE, Dubai, United Arab Emirates

Jessica Ash, Business Development and Strategy, Broadridge Advisor Solutions, Fort Wayne, Indiana, United States

Muhammad Azhar, Former Chief Operating Officer, TPL Trakker,Hoover, Alabama, United States

Sam Baddeley, Business Improvement Manager, Kuoni Global Travel Services, London, United Kingdom

Kristyn Emenecker, Senior Vice President, Product Strategy Group,Verint, Melville, New York, United States

Jennifer Franklin, Vice President, Enterprise Sales, League,Toronto, Ontario, Canada

Agnes Gervacio, Managing Director, CEO Advisors, Inc., Makati City, Manila, Philippines

Jim Iyoob, Chief Customer Officer, Etech Global Services,Nacogdoches, Texas, United States

Andreea Leonte, Head of Brand, Asana Rebel, Berlin, Germany

Alycia Mitchell, Senior Marketing Manager, Sucuri, Victoria, British Columbia, Canada

Joe Steuter, Vice President, Marketing Communication, Carson Group, Omaha, Nebraska, United States

Rochelle Sutton, Specialist, Customer Experience Management,Accenture, Tarvin, Chester, United Kingdom

Vipul Tandon, President, East Region, Cummins, Inc., Detroit, Michigan, United States

Will Tarrant, Co-Founder & Managing Partner, Service Metrics Group, Plano, Texas, United States

Nicky Tombs, FCMA FFA CGMA, Finance Business Partner, Mr Green Ltd., Sliema, Malta

Vincent Vanden Bossche, Senior Consultant, Call Communications.eu, Brussels, Belgium

Charles White, Principal Administrator, International Relations Officer (retired), European Commission, Brussels, Belgium



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Judging CommitteesCUSTOMER SERVICE/CONTACT CENTER TEAMAWARDS JUDGES

CHAIR:

Rob SiefkerSenior Director of Customer LoyaltyZappos.comLas Vegas, Nevada, United States

COMMITTEE:

Kim Beyrent, Director of Customer Support, Rocket Matter, Boca Raton, Florida, United States

Jeanne Bliss, President, CustomerBliss, Bellevue, Washington, United States

Elaine Buxton, President, Confero Inc., Cary, North Carolina, United States

Pembe Candaner, President & Co-Founder, JobzMall, Irvine, California, United States

Lucia Caron, Manager, Customer Operations, Verint Systems Inc.,Herndon, Virginia, United States

Joe Cherian, Regional Vendor Manager, Vonage, Chennai, Tamil Nadu, India

Anaida Deti, CEO, DentalX, Toronto, Ontario, Canada

Jennifer Gogol, Customer Service Contact Center Manager,City of Toledo, Toledo, Ohio, United States

J Israel Greene, Certified Leadership Teacher & Coach, Israel Greene, LLC, Chicago, Illinois, United States

Irina Iftenie, Customer Service Director, DHL Express Romania,Bucharest, Romania

Eduardo Jordan, Director, Ed Jordan Inc./CEC, Cary, North Carolina, United States

Tony Keesee, Vice President, Support Services, VPay, Plano, Texas, United States

Joshua Kelley, Manager, Training, MTM, Inc., Minneapolis, Minnesota, United States

Tony McGuinness, Head of Customer Boarding, sales-i, Solihull, West Midlands, United Kingdom

William O’Keeffe, Vice President, Global Support, Rapid7,Burlington, Massachusetts, United States

Jeanette Ramey, Contact Center Manager, MAC Property Management, Northlake, Illinois, United States

James Rischar, Senior Vice President, Services & Support,OneCause, Indianapolis, Indiana, United States

Toni Roberts, Vice President, Customer Service & Operations, Delta Dental of Michigan, Farmington Hills, Michigan, United States

Rohan Shende, Advisory Manager —Technology Transformation, Ernst & Young, LLP, Princeton, New Jersey, United States

Manfred Stockmann, Specialist for Personal & Service Excellence,C.M.B.S. Beratung & Coaching, Olching, Bayern, Germany

Doug Storbeck, Director of Operations, Leadpages, Minneapolis, Minnesota, United States

Joshua Strahler, Support Center Manager, Network Alliance,Parkersburg, West Virginia, United States

Özge Tekalp, Head of Contact Center, Türk Ekonomi Bankasi A.S.,Istanbul, Turkey

Thomas Thürling, Team Leader, National Markets, Badische Zeitung, Bad Krozingen, Baden-Württemburg, Germany

Kathy Townend, Senior Manager, Corporate Marketing, Mitchell International, San Diego, California, United States

Lori Van Dyke, Senior Manager of Customer Care, Access One, Inc., Chicago, Illinois, United States

Brian Zotti, Senior Vice President, i-CAN Consulting, San Francisco, California, United States


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Judging CommitteesCUSTOMER SERVICE DEPARTMENT AWARDS JUDGES

CHAIR:

Tunde HubinaVice President, Customer Care & ExperienceLiberty GlobalLuxembourg City, Luxembourg

COMMITTEE:

Amina Abosekena, Manager, Dubai Health Authority, Dubai, United Arab Emirates

Bilal Asci, Director of Customer Experience, n11.com, Istanbul, Turkey, United States

Susan Brown, Vice President, Customer Service, Bunge North America, Chesterfield, Missouri, United States

Alan Dowler, Operations Manager, Hamilton Jewelers, Princeton, New Jersey, United States

Richard Feinberg, Professor, Department of Consumer Sciencesand Retailing, Purdue University, West Lafayette, Indiana, United States

Chris French, EVice President, Customer Success, Globoforce,Southborough, Massachusetts, United States

Oliver Ginsburg, Head of Customer Support, AND CO, New York, New York, United States

Angela Harris, Senior Vice President, Client Services, The Church Pension Group, New York, New York, United States

Sandra Hill-Lynch, Account Manager, Business Communications,John Hancock Financial Services, Boston, Massachusetts, United States

Phillip Horvath, Senior Vice President, Professional Services,Merchant Partners LLC, Redmond, Washington, United States

Roger Lee, Customer Success Leader, Gridspace, St. Paul, Minnesota, United States

Edward Lombardi, Support Manager, Bottomline, Portsmouth, New Hampshire, United States

Chris Luna, Director, Customer Advocacy, TCL North America,Corona, California, United States

Lisa Oswald, Senior Vice President Customer Service, Travelzoo,New York, New York, United States

Paul Shiroma, Director, Training, First American Database Solutions,Santa Ana, California, United States

Adem Uyanik, R&D Director, Webhelp Turkey, Istanbul, Turkey

Natalya Voloshina, Customer Service Director, DHL Express, Ukraine, Kiev, Ukraine

BJ Winkler, Senior Director of Customer Experience, WP Engine,Austin, Texas, United States

Jamie Zaffke, Director, Business Development, Scheffres Laundry Service, LLC, Beltsville, Maryland, United States

Get your Silver or Bronze Stevie®trophy, a personalized display stand for your medal, and more

in the Stevie Awards Store at http://stevieawards.myshopify.com

http://www.stevieawards.myshopify.com

47

Dionne Mischler, CEO, Inside Sales by Design, Aliso Viejo, California, United States

Anni Mollett, Senior Vice President, Senior Credit Products Manager, Bank of America Merrill Lynch, Dallas, Texas, United States

Rajendran Nair, Chief Marketing Officer, Intrigo Systems, Inc.,Fremont, California, United States

My Nguyen, CFO, Dr. Anemoi Corporation, Garden Grove,California, United States

Mahir Öztürk, Product Owner, Akbank IT, Kocaeli, Turkey

Vijay Pandey, Director of Technology, Intueor Consulting, Inc.,Irvine, California, United States

David Radin, President, M. Masters Corporation, Pittsburgh, Pennsylvania, United States

Mohammad Rizvi, IT Leader, PwC, US, Dallas, Texas, United States

Nilofer Saidi, President & CEO, Cerebella Strategies, LLC, Reston, Virginia, United States

Parmod Satija, Director-Product Development, Alpha Net Consulting, Santa Clara, California, United States

Paula Seeger, Technician II, University of Oregon Libraries, Eugene, Oregon, United States

Randy Selleck, Senior Consultant, Service Strategies, Inc., Dayton, Ohio, United States

Riyaz Shiraguppi, Cloud Storage & Search Architect, Amazon AWS Cloud, Dallas, Texas, United States

Aniket Suru, FX Product Management, Crédit Agricole CIB,London, United Kingdom

Shoab Syed, Managing Director, Technology Solutions Company,Brampton, Ontario, Canada

Jayendra Viswanathan, Project Leader, Mphasis Limited, Chennai, Tamil Nadu, India

Bob Young, Vice President of Commercial, SupplyShift, McMurray,Pennsylvania, United States

NEW PRODUCT AND SOLUTION PROVIDER AWARDS JUDGES

CHAIR:

Shannon J. Gregg, MBAPresidentCloud Adoption SolutionsPittsburgh, Pennsylvania, United States

COMMITTEE:

Neysha Arcelay, President, Precixa, Pittsburgh, Pennsylvania, United States

Devanshu Bhatt, Consultant, IT App Development (Test Automation Lead/Architect), Nationwide Insurance, Columbus, Ohio, United States

Nick Broadbent, Vice President Global Support, DataCore Software,Reading, United Kingdom

Siddharth (Sid) Chakrabarty, Senior Analyst, ZEDVENTURES Inc.,San Jose, California, United States

Madhukar Chilaka, Senior Financial Analyst, ExxonMobil Corporation, Houston, Texas, United States

Ahmed ElQuosey, Director, Head of Key Accounts, Injazat, Abu Dhabi, United Arab Emirates

Mohammed Fattoum, IT Specialist, Fujairah Police GeneralHeadquarters, Dubai, United Arab Emirates

David Fong, Vice President, Marketing & Communications, Aviacode,Redondo Beach, California, United States

Jay Hartmann, Vice President of Operations, EFG Companies, Irving, Texas, United States

Arvind Kumar, Advanced Certified ERP Solution Architect-Business Strategy, Derex Technologies, Inc., Portland, Oregon, United States

David Madacsi, Technical Account Manager, Crownpeak, Denver, Colorado, United States

Ben Martin, Vice President, Client Support, Network Alliance, Reston, Virginia, United States

Judging Committees


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Judging CommitteesSALES ACHIEVEMENT & SALES DISTINCTIONAWARDS JUDGES

CHAIR:

Ketan PatelVP Global Sales OperationsSAP AmericaNewtown Square, Pennsylvania, United States

COMMITTEE:

Paul Bilodeau, Strategic Business Partner, Center for CreativeLeadership, Greensboro, North Carolina, United States

Daniel DiBona, Licensed Agent, Allstate, Fredricksburg, Virginia, United States

Steve Giersch, Instructional Design Professional (Retired), Marriott Vacations Worldwide, Orlando, Florida, United States

Evelyn Hsia, Director, Digital Transformation, GE/BHGE Digital,San Ramon, California, United States

Cecelia Huffman, Marketing Communications Manager, Board ofCertification/Accreditation, Owings Mills, Maryland, United States

Betül Kahraman, International Marketing Manager, VSY Biotechnology, Istanbul, Turkey

Fred Kessler, Chief Sales Officer, Sales Partnerships, Inc.,Broomfield, Colorado, United States

Srilatha Malladi, Freelance, Creative Painting Artist/CorporateSocial Responsibilities, Hyderabad, India

Lisa Masiello, Founder and Chief Marketing Officer, TECHmarc Labs, Inc., Nashua, New Hampshire, United States

Kim McGann, Founder, Lift Business Academy,Shoal Bay, New South Wales, Australia

Violeta Niculut, Marketing Manager, Anchor Grup, Bucharest, Romania

Donald Pillai, Corporate Governance and Transformation, Robust Marketing and Consulting, Pretoria, Gauteng, South Africa

Hisham Rashed, Senior HR Consultant, Freelance, New Milton, Hampshire, United Kingdom

Bruce Rosenblatt, Owner, Senior Housing Solutions, Bonita Springs, Florida, United States

Wayne Sedawie, Director, Treasure Auctions, Mermaid Waters, Queensland, Australia

Madhukar Sharma, CEO, ACE Medical LLC, Jacksonville, Florida, United States

Douglas Smith, Global Program Director, Sales Analytics, IBM Global Sales Management, Charleston, South Carolina, United States

Sherry Smith, Vice President, Media, Mobile & Marketing, Clarity PR, New York, New York, United States

Lorraine Stipek, Director, Sales Excellence, Micro Focus, Austin, Texas, United States

James J. Talerico, Jr, Small Business Expert, Greater PrairieBusiness Consulting, Las Colinas, Texas, United States

Ali Thiab, CEO, Sales Pros, Amman, JordanStefanie Whittington, Vice President of Marketing,

QOS Networks, Irvine, California, United States

SALES INDIVIDUAL & SALES TEAM AWARDSJUDGES

CHAIR:

Murray LockJoint Managing DirectorM Partners Ltd.South Godstone, Surrey, United Kingdom

COMMITTEE:

David Araujo, Supervisor, Direct Channel Sales, DHL Express, São Paulo, Brazil

Robyn Davis, Trade Show Strategy Specialist,When I Need Help, Columbia, South Carolina, United States

Kay Fiehn, National Sales Manager, Rains, Vancouver, British Columbia, Canada

Stephen Gill, Owner, Stephen Gill Associates, Aston on Trent, Derbyshire, United Kingdom

Stanley Goodrich, Public Relations Manager, SYSPRO, Costa Mesa, California, United States

Kelly Kanches, Product Expert, NC Squared, Aiken, South Carolina, United States

Dr. Kiran Kumar, CEO, Marquis Associates Karnataka, Master Franchisee of Tea Villa Cafe, Bangalore, Karnataka, India

Lloyd Lofton, CEO & Founder, Power Behind The Sales, Marietta, Georgia, United States

Rachel Matthew, Specialist, Strategy and Excellence, Dubai Airport Free Zone, Dubai, United Arab Emirates

Jason McNeil, Director of Business Development, Sales Partnerships, Inc., Broomfield, Colorado, United States

Keith Nordin, Head of North American Sales, Web Active Directory, Dallas, Texas, United States

Dennis O’Higgins, Senior Manager-Sales & Marketing, PwC,Manchester, Greater Manchester, United Kingdom

Stu Schlackman, Owner, Sales Coaching and Training, Richardson, Texas, United States

Peter Smith, President, inWhatLanguage, Salt Lake City, Utah, United States

Burcu Tekbas, Director — Travel Agencies Sales & Marketing, Fly Express International Tour Operator, Istanbul, Marmara, Turkey

Julie Thomas, President & CEO, ValueSelling Associates, Rancho Santa Fe, California, United States

Irem Tuzunalper, Founder & CEO, Extra Loyalty Solutions, Inc.,Istanbul, Sisli, Turkey


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Mark Your Calendar for the 2020 Stevie® Awards for Sales & Customer Service

July 23 2019: Call for entries issued

October 16: Early-bird entry deadline — entry fees discounted

November 13: Entry deadline

November 2019 –January 2020: Judging

January 9 2020: Last day late entries will be accepted with payment of $55 late fee per entry

January 15: Finalists notified

January 16: Public voting opens for People’s Choice Stevie Awards for Favorite Customer Service

February 14: Public voting closes at 11:59 pm ET for People’s Choice Stevie Awards for Favorite Customer Service

February 28: Awards banquet at Caesars Palace in Las Vegas, Nevada USA


THE STEVIE® AWARDS10560 Main Street • Suite 519 • Fairfax, Virginia 22030 U.S.A703.547.8389 • Fax: 703.991.2397 • [email protected]

www.stevieawards.com



mailto:[email protected]

13TH ANNUAL STEVIE AWARDS...DHL Express (Poland) sp. z o.o., Warsaw, Poland: Volume increase 37%...

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