Emotional Intelligence and Leader Development: Measuring ...
12.Intelligence & Leader
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Transcript of 12.Intelligence & Leader
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Speaker : Dr. Nay Zin Latt
Chairman Business Group Business Group
Hotel Group. Hotel Group.
Venue : India
Date : 10.10.10
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Leadership is the capacity
to translate vision intoreality
Leadership Leadership is not in wordis not in word
but in action but in action
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Leaders
Manage through Emotional
Intelligence
They are self-aware and can
manage their emotions
They are also attuned to the
feelings of others and are able
to gauge their organizations
emotional state
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Emotional Intelligence can be learned andEmotional Intelligence can be learned and
improved at any ageimproved at any age
But Emotional Intelligence does notBut Emotional Intelligence does not
necessarily only come from lifenecessarily only come from life--experienceexperience
For .. e.g., many newly promotedFor .. e.g., many newly promoted
employees lack empathy because theyemployees lack empathy because theywere successful as individual performerswere successful as individual performers
but did not have the skills forbut did not have the skills forunderstanding othersunderstanding others
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Sustained leadership is gettingSustained leadership is getting
others to perform well and high IQothers to perform well and high IQalone is not enoughalone is not enough
Some people are born with the emotionalSome people are born with the emotional
awareness to read peopleawareness to read people -- to know the moodto know the mood
of people and their expectations.of people and their expectations.
This ability can be enhanced through experienceThis ability can be enhanced through experience
and learningand learning
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Effective leadership development requires aEffective leadership development requires apositive desire, rather than a negativepositive desire, rather than a negativemotivation on the part of the individualmotivation on the part of the individual
You have to want to changeYou have to want to change
Change driven by fear will not lastChange driven by fear will not last
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Emotional Intelligence isEmotional Intelligence isimportantimportant for effective leadersfor effective leaders
But there are people with limitedBut there are people with limitedemotional Intelligence who can beemotional Intelligence who can besuccessfulsuccessful the onethe one--hit wondershit wonders
However, they cannot transfer theirHowever, they cannot transfer theirsuccess to other organizations, i.e.,success to other organizations, i.e.,
they cant replicate their successthey cant replicate their success
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CEOs must hear things which areCEOs must hear things which are
hardest to hearhardest to hear the bad and the uglythe bad and the uglyabout the organizationabout the organization
The use of Emotional IntelligenceThe use of Emotional Intelligenceby leaders is important for theirby leaders is important for their
success as well to the success ofsuccess as well to the success of
their organizationstheir organizations
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Emotional Intelligence is important forEmotional Intelligence is important for
political leaders and can be enhancedpolitical leaders and can be enhanced
through sustained effortthrough sustained effort
George Washington learned to control hisGeorge Washington learned to control histempertemper
Abraham Lincoln overcame deep melancholia toAbraham Lincoln overcame deep melancholia to
show bravery and warm countenanceshow bravery and warm countenance
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FDR transformed himself from a polioFDR transformed himself from a polio--
stricken invalid to a leader of empathy,stricken invalid to a leader of empathy,patience and selfpatience and self--awarenessawareness
Richard Nixon cannot fully control hisRichard Nixon cannot fully control his
demons and was finally brought downdemons and was finally brought downafter Watergateafter Watergate
Bill Clinton struggled for selfBill Clinton struggled for self--masterymastery
but cannot control the cracks in hisbut cannot control the cracks in his
charactercharacter
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Leadership involves selfLeadership involves self--awareness,awareness,the ability to know yourself deeply; thethe ability to know yourself deeply; the
understanding of our strengths andunderstanding of our strengths andweaknesses; your purpose in life,weaknesses; your purpose in life,values and aspirations; how and whyvalues and aspirations; how and why
you respond to a situation in ayou respond to a situation in aparticular wayparticular way
This is an ability which can beThis is an ability which can bedeveloped throughout your lifetimedeveloped throughout your lifetime
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Leaders are not born but madeLeaders are not born but made
It takes years of hard work and to learnIt takes years of hard work and to learnfrom extreme difficulties andfrom extreme difficulties and
disappointmentsdisappointments
Many wouldMany would--be leaders do not focus onbe leaders do not focus on
this personal development and becamethis personal development and becamedestructive when they became leadersdestructive when they became leaders
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SelfSelf--awareness and other Emotionalawareness and other Emotional
Intelligence skills come naturally toIntelligence skills come naturally tosome and less so to otherssome and less so to others but theybut they
can be learned.can be learned.
One of the most useful techniques forOne of the most useful techniques for
improving your selfimproving your self--awareness isawareness is
meditationmeditation -- by listening to your innerby listening to your inner
voice you can develop a deepvoice you can develop a deep--awarenessawareness
of yourself.of yourself.
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It is important to be in tune with peopleIt is important to be in tune with people
andand to know those who needsto know those who needs
encouragementencouragement and those who needand those who need
cautioning.cautioning.
The objectivity and perspective of theThe objectivity and perspective of the
conductor as the only person who isconductor as the only person who islistening is critical to help the orchestralistening is critical to help the orchestra
reach its goals.reach its goals.
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Empathy and compassion must beEmpathy and compassion must be
balanced with honesty.balanced with honesty.
If people are given an honest opinion andIf people are given an honest opinion and
if they are willing to learn they will exceptif they are willing to learn they will exceptthe hard truth; if not they are not suitablethe hard truth; if not they are not suitable
for the organization.for the organization.
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In Asia, selfIn Asia, self--awareness, selfawareness, self--
control, empathy, humility andcontrol, empathy, humility and
other Emotional Intelligenceother Emotional Intelligencecompetencies are very importantcompetencies are very important
They are part of the ConfucianThey are part of the Confucianwahwah, i.e., social harmony, where, i.e., social harmony, where
everyone seeks consensus.everyone seeks consensus.
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Emotional Intelligence is powerfulEmotional Intelligence is powerful
and but it can be dangerous.and but it can be dangerous.
Empathy is an extraordinaryEmpathy is an extraordinary
relationshiprelationship--building tool but mustbuilding tool but mustbe used very carefully and might dobe used very carefully and might do
serious damage to the person whoserious damage to the person who
empathises.empathises.
Overdoing empathy can take aOverdoing empathy can take a
physical toll.physical toll.
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Empathy must be tempered andEmpathy must be tempered andrelationshiprelationship--building emphasizedbuilding emphasized
The balanced use of empathy is veryThe balanced use of empathy is veryeffective and less stressfuleffective and less stressful
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Emotional Intelligence is necessaryEmotional Intelligence is necessary
but not sufficient for leadership.but not sufficient for leadership.
If Emotional Intelligence is usedIf Emotional Intelligence is used
merely to gain formal or informalmerely to gain formal or informalauthority, it is not leadership.authority, it is not leadership.
This is the abuse of EmotionalThis is the abuse of EmotionalIntelligence.Intelligence.
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Leadership involves usingLeadership involves usingemotional Intelligence while havingemotional Intelligence while havingthe courage to raise toughthe courage to raise toughquestions, challenge widelyquestions, challenge widely--heldheldassumptionsassumptions
It demands commitment to serveIt demands commitment to serveothers; diagnostic skills; tacticalothers; diagnostic skills; tactical
and strategic reasoning; courage toand strategic reasoning; courage toget beneath the surface and theget beneath the surface and theheart to bear the heat and grief.heart to bear the heat and grief.
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When you know a thing,When you know a thing,
toto holdhold that you know it;that you know it;
and when you do not know a thing,and when you do not know a thing,
toto allowallow that you do not know it,that you do not know it,
this is knowledge.this is knowledge.
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NEEDWhat drives
you?
TALENTWhat can you be
the best?
PASSIONWhat are you
deeply
passionate
about?
CONSCIENCEWhat does it tell you?
VOICEUnique personal
significance
How do we achieve greatness in any
position and in any setting?
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Whole Person Paradigm
SPIRIT
MIND
BODYHEART
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Two Roads In Life
GREATNESS
MEDIOCRITYLOSEYOURVOICEKeep Others
from Finding & Using
Their Voice
FINDYOURVOICEInspire Others
to Find Their Voice
road less traveled
road traveled by many
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Find Your Voice: Summary
Whole
Person
BODY
MIND
HEART
SPIRIT
4 Needs
To live
To Learn
To Love
To Leave a
Legacy
4
Intelligences
Physical
Intelligence(PQ)
Mental
Intelligence
(IQ)
Emotional
Intelligence
(EQ)
Spiritual
Intelligence
(SQ)
4 Attributes
Discipline
Vision
Passion
Conscience
Discover Your Voice Express Your Voice
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IQ IntelligentQuotient is important..but.. EQ Emotional Intelligence is
more important.
Without EQ.. The one who gets IQ cannot go further.
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Dr. NayDr. Nay ZinZin LattLatt