12/19/20151 BTC & beMOBILE Our Services & the Future Service Offerings and Differentiation.
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Transcript of 12/19/20151 BTC & beMOBILE Our Services & the Future Service Offerings and Differentiation.
04/21/23 1
BTC & beMOBILEOur Services & the Future
Service Offerings and Differentiation
AgendaAgenda
Section 1 Botswana
Section 2 Background
Section 3 Customer Centricity
04/21/23 2
Overview of BotswanaOverview of Botswana
04/21/23 3
> Estimated population : 2,155,784> Median age : 22.9 years old> GDP $40.551 billion> GDP - per capita (PPP): $18,82> Population is concentrated in cities &
urban villages (62% as at 2011)> Population density very low in most of
the country> Life expectancy at birth : 54.06 years> Net migration rate: 4.62 migrant(s)/1,000
population> Literacy (>= 15): 85.1%
2014/2015 figures *
* https://en.wikipedia.org/wiki/Botswana
Subscriber base:
561,892
174,922
BackgroundBackground
04/21/23 4
beMOBILE
Objective: Acquisition
Subscriber base: +/-5000
BTC & beMOBILE: MILESTONES TOWARDS BEING THE BEST IN CUSTOMER CENTRICITY
20152013200819961980
Establishment
Objective: To provide, develop , operate
& manage Botswana's national & international
telecommunications services
The Future is BRIGHT!
Number 1 because of YOU!
04/21/23 5
Customer Focused Service Offerings, The Key To Retaining CustomersCustomer Focused Service Offerings, The Key To Retaining Customers
04/21/23
Widest choice, best value 24/7Widest choice, best value 24/7NOW
6
Post Paid Lines Toll Free
Fixed Wireless Terminals
VSAT
Mobile Office ManagerLeased Lines
Dedicated Internet
Business-in-a-box
Metro
PABX
Hosted Services
ACL
Cheapest Rates
Data Offers
NshapebeFREE
Mobile Office Manager
Roaming
SMEGA
Affordable Devices
Street Reseller
04/21/23
Innovation, better customer experienceInnovation, better customer experience
7
Converged Billing Better Content
FUTURE (CONVERGENCE, SEAMLESS EXPERIENCE)
4G
Electronic Recharge
Security
Best Roaming Rates
Most Affordable Devices
Widest Coverage
Cheapest Rates beFREE
Mobile Financial Services
Closed User Groups Calling (mobile & Fixed)Cloud Services
04/21/23 8
Partnerships, efficient service deliveryPartnerships, efficient service delivery
The BEST Suppliers
Simply the best
Strategic Partnerships
04/21/23 9
04/21/23 10
