Work Flow for In queue

Lead In Queue

With Appointment Without Appointment

Meet Appointment Unable to meet appointment

Reached VM

Dial the same day with respect to their Timezone

Send email to advertiser to reschedule / ask TL to reassign

lead

SEND EMAIL TO GOOGLE REP AND ADVERTISER TO INFORM WE TRIED REACHING OUT

Work Flow for Attempting Contacts :( 5 DAY RULE)

In Queue

Day 1: Unable to reach advertiser-Attempting

Send email to advertiser and Google rep

Received response from advertiser

No response from advertiser

Reach out to the advertiser as per the appointment

provided

Day 2: Call Next Day, if no response, send out an email

to advertiser

Day 3:Call Third day again – If NO response from

advertiser, send out email

If no response, Day 4 :Send out email to Google rep asking

the next course of action

Google rep responds with either appointment or

granting permission to close the lead

No Response from Google rep

Day 5: Next Day send out email to Google rep informing the lead

will be moved to inactive