12 Future Trends in eCommerce R (1)

8/8/2019 12 Future Trends in eCommerce R (1)

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A few thoughts onA few thoughts on

Future Trends in eCommerceFuture Trends in eCommerce

Richard DavisRichard Davis MBA PMP FRGSMBA PMP FRGSSenior Executive: Business Technology and ServicesSenior Executive: Business Technology and Services


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About Me:About Me:

From the UKFrom the UK BSc in Physics with GeophysicsBSc in Physics with Geophysics 10 years International Land Seismic Ops Mgt10 years International Land Seismic Ops Mgt MBAMBA focus on Operations Managementfocus on Operations Management

PIDX Fall Conference 2008PIDX Fall Conference 2008 Richard Davis Richard Davis 22

2 years Hazardous Waste Incineration2 years Hazardous Waste Incineration 3 years ERP/eCommerce at Schlumberger3 years ERP/eCommerce at Schlumberger 8 years EAM/ERP/eCommerce at Transocean8 years EAM/ERP/eCommerce at Transocean Presented Making the Supply Chain Resonate inPresented Making the Supply Chain Resonate in

20042004


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For some people, progressFor some people, progress

is great, but it has gone onis great, but it has gone onfar too long!far too long!


Ogden NashOgden Nash


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TopicsTopics Master DataMaster Data

AgilityAgility Connect to EverythingConnect to Everything


Generational DisconnectsGenerational Disconnects

CollaborationCollaboration

Faster is the new FastFaster is the new Fast Volatility is the new normalVolatility is the new normal


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Master DataMaster Data Is more specializedIs more specialized

Is degradableIs degradable Is renewableIs renewable


Is disposableIs disposable

Is portableIs portable

Is transferableIs transferable Should be experientialShould be experiential


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AgilityAgility

Plan for short term longevityPlan for short term longevity

Presume lack of rigidityPresume lack of rigidity

Design for flexibilityDesign for flexibility


Build with extensibilityBuild with extensibility Harness external creativityHarness external creativity

Plan for supportabilityPlan for supportability Revisit with regularityRevisit with regularity


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Connect to everythingConnect to everything Intelligent assetsIntelligent assets

Intelligent partsIntelligent parts Web 2.0Web 2.0

Network as platformNetwork as platform


Level 3 apps: eBay, Wikipedia, SkypeLevel 3 apps: eBay, Wikipedia, Skype

Web 3.0Web 3.0 Network computingNetwork computing

Open technologiesOpen technologies Intelligent/semantic webIntelligent/semantic web Intelligent applicationsIntelligent applications


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SimplicitySimplicity

Sufficient complexity will always beSufficient complexity will always be

created to fill the need forcreated to fill the need forcomplexitycomplexityEdward de BonoEdward de Bono


same thing. Richness is a deliberatesame thing. Richness is a deliberatechoicechoice complexity is the absence ofcomplexity is the absence of

simplicitysimplicityEdward de BonoEdward de Bono


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Ten Rules for SimplicityTen Rules for Simplicity(de Bono)(de Bono)

1.1. You need to put a high value on simplicityYou need to put a high value on simplicity2.2.

You must be determined to seek simplicityYou must be determined to seek simplicity3.3. You need to understand the matter very wellYou need to understand the matter very well4.4. You need to design alternatives and possibilitiesYou need to design alternatives and possibilities5.5. You need to challenge and discard existingYou need to challenge and discard existing


e emen se emen s6.6. You need to be prepared to start overYou need to be prepared to start over7.7. You need to use conceptsYou need to use concepts8.8. You need to break things down into smaller unitsYou need to break things down into smaller units

9.9. You need to be prepared to trade off otherYou need to be prepared to trade off othervalues for simplicityvalues for simplicity10.10. You need to know for whose sake the simplicityYou need to know for whose sake the simplicity

is being designedis being designed


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Generational DisconnectsGenerational Disconnects Generation XGeneration X (born mid 1960s(born mid 1960s early 1980s)early 1980s)

Generation YGeneration Y (born early 1980s(born early 1980s 2000)2000) 97% own a computer97% own a computer

94% own a cell phone94% own a cell phone


use an are ogge nuse an are ogge n 28% author blogs and 44% read blogs28% author blogs and 44% read blogsSource: Reynol & Mastrodiscar, 2007Source: Reynol & Mastrodiscar, 2007

Generation CGeneration C (born after 2000)(born after 2000)

Instant RewardsInstant Rewards Naturally collaborate and share ideasNaturally collaborate and share ideas

No patienceNo patience


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CollaborationCollaboration Ideas are being communicated faster andIdeas are being communicated faster and

widerwider facilitated by Web 2.0facilitated by Web 2.0 Natural work mode for GenNatural work mode for Gen--Y and GenY and Gen--CC

By 2010 3 people will leave the economyBy 2010 3 people will leave the economy


or every one a o ns : nor every one a o ns : n Skills are fragmenting and specializingSkills are fragmenting and specializing

65% of todays preschoolers will go on to65% of todays preschoolers will go on to

start work in jobs that dont exist todaystart work in jobs that dont exist today Organize to enable Fast TeamsOrganize to enable Fast Teams

Outsource for talent, not lower costOutsource for talent, not lower cost


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Collaborative eCommerceCollaborative eCommerce Is not just interfacing dataIs not just interfacing data

But also integrating processesBut also integrating processes Requires PartnershipsRequires Partnerships lots of them!lots of them!


materialsmaterials

Will leverage connect to everythingWill leverage connect to everything

Will leverage locational intelligenceWill leverage locational intelligence Will leverage sense and respondWill leverage sense and respond


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Faster is the new FastFaster is the new Fast Product cycles are collapsingProduct cycles are collapsing

Need rapid analysis and rapid trendingNeed rapid analysis and rapid trending

No value in determining which is best product as youNo value in determining which is best product as youcan no longer buy itcan no longer buy it

No longer Big vs. SmallNo longer Big vs. Small


Now Fast vs. SlowNow Fast vs. Slow Do the mega mergers make sense?Do the mega mergers make sense? How agile are your systems?How agile are your systems?

Challenge of achieving customer awarenessChallenge of achieving customer awareness

Masters of agility in complexity will come toMasters of agility in complexity will come todominatedominate

Best Practice is not good enoughBest Practice is not good enough


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Volatility is the new normalVolatility is the new normal Volatility in commodity pricesVolatility in commodity prices

Volatility in product qualityVolatility in product quality Volatility in workforceVolatility in workforce


Need for flexibilityNeed for flexibility

Global risksGlobal risks

Business Continuity in a powerlessBusiness Continuity in a powerlesscommunitycommunity


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SummarySummary Process, Service and Product innovationProcess, Service and Product innovation

will continue to acceleratewill continue to accelerate The Fast will beat the SlowThe Fast will beat the Slow


external KPIs alsoexternal KPIs also

Spend less time studying the past andSpend less time studying the past andmore time studying the futuremore time studying the future

I built this presentation upon the work of futurists Jim Carroll (I built this presentation upon the work of futurists Jim Carroll (www.jimcarroll.comwww.jimcarroll.com) and Daniel) and DanielBurrus (Burrus (www.burrus.comwww.burrus.com) and extended it with my own insights, observations and experience.) and extended it with my own insights, observations and experience.


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Contact InformationContact Information

Richard DavisRichard Davis


r c ar r n av s.comr c ar r n av s.com713713--205205--01850185

12 Future Trends in eCommerce R (1)

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