1158 9426 CDS-Konzept EN5 The CDS® service performance at a glance – Condition Monitoring...
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Drive Technology \ Drive Automation \ System Integration \ Services CDS ® – Complete Drive Service The service catalogue SERVICE
Transcript of 1158 9426 CDS-Konzept EN5 The CDS® service performance at a glance – Condition Monitoring...
Drive Technology \ Drive Automation \ System Integration \ Services
CDS® – Complete Drive ServiceThe service catalogue
SERVICE
CDS® – Complete Drive Service2
Dear customer,
In addition to innovative drive technology products, SEW-EURODRIVE places great emphasis
on service. We regard service as an integral system that covers all requirements during the
product's life cycle – target oriented and in coordination with you as our partner. We’ll offer
you individual solutions ranging from spare parts, repairs and condition monitoring, through
to drive modernization. Our comprehensive service package CDS® – Complete Drive Service
offers you a solution for all your requirements. Learn more on the following pages.
We are the partner of our customers and offer you the reliability you need ... because we
are always there for you.
We are looking forward to working together with you.
Your service team
3
Contents:
Information about CDS® – Complete Drive Service– The SEW-EURODRIVE service strategy page 4
– The CDS® service performance at a glance page 5
– The CDS® in the product life cycle page 6
The CDS® modules – Our services at a glance page 7
Cost optimization throughout the product life cycle page 36
Service Competence Center– Overview locations/communication data page 38
European service classification for automation page 40
CDS® – Complete Drive Service4
The SEW-EURODRIVE service strategy: CDS® – Complete Drive Service
SEW-EURODRIVE’s Service strategy revolves around a simple factor: Satisfied customers.
In order to achieve our goal, we have created an extensive service portfolio.
Our service is provided locally and we assure the availability of spare parts worldwide.
As a result standstills can be kept to a minimum.
We know that each customer has different service
requirements, which is why we offer support
where you need it most. In cooperation with you,
we ensure a high availability of your drive
technology. While one customer might require
support with the start-up, another may require
an inspection, maintenance or even have an
application programmed. The requirements are
innumerable and manifold as you certainly know
from your daily experience.
The service strategy of SEW-EURODRIVE is
designed to meet these requirements. The CDS®
provides a modular service concept, which is
based on decades of extensive practical
experience. The services of the individual CDS®
module are available for your specific needs.
All CDS® modules are flexible, which means the
relevant services can be combined as required.
CDS® offers tailor made solutions.
Global presence:Our service organizations in over 60 assembly plants worldwide, ensures thatcomplete drives and spare parts are quickly available – in many regions evenwithin 24 hours.
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The CDS® service performance at a glance
– Condition Monitoring consulting
– Efficient storage management
– Efficient fault management, which can in turn
reduce costs caused by downtimes
– Work carried out by qualified service techni-
cians and engineers from SEW-EURODRIVE
– SEW-EURODRIVE will take care of the trans-
port logistics
– Recommendations for maintenance intervals,
condition monitoring activities, etc.
– CDS® services also for non-SEW-EURODRIVE
products
– Comprehensive consulting services for all
requirements in the field of drive engineering
– Services are performed on site or at
SEW-EURODRIVE
– Integration of your local maintenance in our
service activities
– Increased drive and system reliability
– Minimization of faults
– High availability of spare parts
– Short response times due to dense service
network
– General use of original SEW-EURODRIVE
spare parts
– Services are performed based on
DIN 31051/52
– Manufacturer know-how
– 24 months warranty for CDS® services
– Long-term planning ability by concluding
service agreements
Tailored to suit your individual requirements.From preventative maintenance, fault manage-
ment and 24 hour availability, through to trans-
portation logistics: SEW-EURODRIVE gives you
the confidence you need for your drive system!
▲ Production plants
▲ Assembly plants
■ Sales companies
CDS® – Complete Drive Service6
CDS® in the product life cycle
As system supplier for drive technology and automation, SEW-EURODRIVE offers
long-term, systematic product support.
We’ll support you with our experience and solu-
tions, which cover the planning and conceptional
phase through to changes and modernization
measures for your products and systems.
Within the scope of CDS®, we offer you a service
portfolio tailored to a specific phase of the
product life cycle, as well as continuous support
throughout the entire product life cycles.
Benefit from SEW-EURODRIVE’s expertise of
right from the start.
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24-hour service hotline 0180 5 SEWHELP
Installation consulting service
Startup service
Application programming service
Inspection and maintenance service
Repair service
Spare parts service
Express assembly service
Industrial gear unit service
Pickup and delivery service
Drive modernization service
Condition monitoring service
CDM®-Maintenance Management
Training service
The CDS® modules:
Our services at a glance
CDS® – Complete Drive Service8
24-hour service hotline
Within the 24-hour service hotline you can reach an SEW-EURODRIVE service specialist
365 days a year, 24 hours a day. Whether you require spare parts or have a technical
question relating to drive engineering and automation, we’re the right person to contact.
Your advantages:– 24 hours availability, 7 days a week
– Immediate response
– Qualified staff with practical experience
– Premium level support
– Storage for spare parts can be reduced
thanks to quick availability of parts
Always at your disposal – direct and fast
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Simply dial 0 18 05* and type the letters
SEWHELP using the keys on your phone
keypad. Of course you can also dial:
0 18 05* - 7 39 43 57
No matter which number you choose, our
technicians and engineers will assist you
around the clock.
* 12 cents/min from the German fixed network
What we offer you:
Telephone support– Personal contact available at any time
(24 hours a day / 7 days a week)
– Consulting services by qualified and trained
service technicians from SEW-EURODRIVE.
– General and technical information
Rush-orders on request– Urgent repairs at SEW-EURODRIVE upon
consultation
– Fast assembly of gear motors and frequency
inverters upon consultation
– Provision and dispatch of spare parts upon
consultation
01805 SEWHELP
CDS® – Complete Drive Service10
Installation advise service
New technologies need not be more complicated than existing ones, they’re simply less
familiar. Isn’t it good to know that there’s someone who will give you support right from the
start? Whether you want to familiarize yourself with our products or need help with choosing
the right products, or even if you need help with the project planning, reliable installation
and start-up, our service experts will give you professional advice for all aspects of the
installation. Receiving support already in the installation phase enables you to reduce your
installation times. This way greater process reliability can be assured right from the start.
Your advantages:– Assistance already in the project planning
phase
– Making use of the project experience of
SEW-EURODRIVE
– Shorter start-up times, reliable functioning
– We’ll take over the project planning for the
drive technology
– Adaptation and implementation of new projects
– Installation by drive specialists
Knowledge transfer – straightforward and supportive
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What we offer you:
Support with project planning– Consulting
Support with start-up– Assistance with troubleshooting
– Provision of test equipment
Project support– Consultation with random inspection, if
required
– Assessment of wiring work
(e.g. for EMC, grounding)
– Assessment of the mechanical installation
(for e.g. grounding, density, motor mounting
position, oil quantity)
System inspection– Verification of motor/inverter assignment
– Verification of inverter settings
– Verification of bus module settings
– Verification of the cabling
– Verification of the installation conditions
– Carrying out necessary assembly and
disassembly jobs, if required
– Restoring the operational condition
– Documentation according to customer
requirements
Carrying out required corrective measures
Training– Presentation of the components used in
decentralized technology
– Cabling of the various components
– Practical exercises
CDS® – Complete Drive Service12
Start-up service
The service experts at SEW-EURODRIVE offer fast and cost-efficient start-up.
Take advantage of SEW-EURODRIVE’s comprehensive expertise and competence within
the field of drive technology. Qualified engineers will stand at your side as your partner
and ensure that everything runs as smoothly as possible.
Your advantages:– Start-up costs can be reduced thanks to
shorter start-up times
– Costs can be reduced by avoiding consequent
damage and downtimes caused by malfunctions
– By customizing your drive technology,
production reliability can be increased
What we offer you: – Evaluation of the dimensioning of the drive
components
– Evaluation of the installation of
SEW-EURODRIVE drive components
– Configuring of the SEW-EURODRIVE
electronics components
– Optimizing of customized SEW-EURODRIVE
drive components to meet the application
requirements
– Test run under test and production conditions
– Integration test for other system components
– Monitoring of production, and if necessary
adjustments are made
– Customer-specific documentation packages
– Customized on-site training
We offer complete, as well as partial start-up support. Simply call our start-up service:+49 7251 75-1780
Smooth and cost-efficient start-ups
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CDS® – Complete Drive Service14
Application programming service
In many cases the drive components only then achieve their full functionality with the right
software. In addition to the mechanical and electronic drive components, the software is
also an important factor contributing to the productivity, reliability and profitability of a plant.
Only individually programmable software can provide the flexibility that you need, especially
for complex applications.
The intelligent software solutions from
SEW-EURODRIVE allow all drives to be adapted
optimally to suit the task in hand. Our employees
resort to decades of practical experience – a
good reason to take advantage of our competent
service specialists for a tailor-made solution.
Your advantages: – Tailor-made drive component software for
your applications
– Software tools for parameter setting, visuali-
zation and programming are available free of
charge in the Internet
– Simple handling thanks to a one-system control
– Stand-alone solution without higher-level
control
– Optimization of functions in your system
through appropriate drive component software
– Process optimization through optimum use of
drive engineering components
– Take advantage of SEW-EURODRIVE’s many
years of project planning experience
– Our experience in many industries and
applications
Software programming – functional and customized
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What we offer you:– Complete programming of the positioning and
sequence control according to your
requirements, including documentation and
acceptance certificate
– Complete and partial start-up support
– Software creation for specialized process
sequences in drive engineering,
e.g. electronic cam
– Application modules
(standard control programs): Table and field
bus positioning, central winder, flying saw,
synchronous operation E-SYNC, modulo
positioning, electronic cam, internal synchro-
nous operation I-SYNC
– Application-specific programming for all
SEW-EURODRIVE frequency inverters
– Programming of PLC functionality MOVI-PLC®
– Programming of visualizations on a panel
(DOP)
– Training courses
– Integration of condition monitoring sensors
CDS® – Complete Drive Service16
Inspection and maintenance service
The inspection and maintenance service by SEW-EURODRIVE optimally services your drive
engineering components and automation to prevent failures. We will support you with your
maintenance strategy and give you advice on how to optimize your maintenance. Whether
at intervals specified by you or at short notice: our specialists will inspect and service your
drives on site. We constantly strive for keeping downtimes to an absolute minimum, so that
your current costs can be reduced in the medium and long term.
Your advantages:– Increased drive availability
– Planning of Maintenance costs
– Downtimes can be kept to a minimum
– Reliable adherence to the oil changing
intervals (also for industrial gear units)
– Inspection and maintenance of
SEW-EURODRIVE products as well as
of non-SEW products
What we offer you:– Evaluation of mounting position and if required,
correction of screw plugs, breather valves and
oil volume
– Cleaning and re-adjusting of motor brakes
– Cleaning of the fan guard
– Checking for oil leakages on the motor
including removal of the terminal box cover
– Analysis of the oil quality on site or by an
independent institute
– Oil change due to the analysis and disposal of
the old oil in accordance with the requirements
for the protection of the environment
– Noise control to detect early signs of damage
– Condition report for each rive
– Smaller repair work carried out on site
– Checking of mount-on components
– Adjustment and recalibration
Drive availability – long lasting and calculable
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CDS® – Complete Drive Service18
Repair service
The repair service by SEW-EURODRIVE is optimal for repairing and overhauling individual
system. The experts at SEW-EURODRIVE always fulfill the latest standards in drive
engineering and automation. This is ensured through comprehensive product training in
cooperation with the relevant development and production departments.
Manufacturer's competence – reliable and accurate
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Your advantages:– Short repair times due to high availability of
original SEW-EURODRIVE parts
– Central and decentral repair in the Service
Competence Centers and SEW-EURODRIVE
assembly plants worldwide
– Reduced downtimes for your systems and
machines due to express repair
– Fast and cost-efficient service straight from
the manufacturer
What we offer you:– Both defective and affected parts are replaced
during a repair
– Complete overhaul
– Customer-specific product adaptation with
documentation (electronics)
– Test protocol and test report
– High-voltage test according to VDE*
– Analysis of the damage with consultation
service
– Express repair on request
* The German Association for Electrical, Electronic &
Information Technologies
CDS® – Complete Drive Service20
Spare parts service
Not only can you order spare parts from SEW-EURODRIVE, our specialists can also advise
you on the necessary spare parts or on complete replacement / repair kits. You will also
receive the required documentation. Since the spare parts service is typically an urgent
matter, more than 95 % of all orders leave our competence center on the same day as they
were placed.
24-hour deliveries are carried out as follows:
– Today: receipt of order
– Tomorrow: arrival of the delivery in your
company
– Or on the same day by courier service!
Our spare parts service is available at all our
Service Competence Centers (see overview of
locations on page 39).
You can also visit our online to the DriveGate®
portal at www.sew-eurodrive.de for more
information.
Your advantage:– Manufacturer’s expertise from consultation
through to the identification of required spare
parts
– Personal contact persons at a location near
your site
– Immediate availability and provision of original
SEW-EURODRIVE parts
– Immediate delivery if required
– Fast, worldwide delivery availability
Spare parts delivery – fast and uncomplicated
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What we offer you:– Spare parts delivery from the current
product portfolio
– Spare parts delivery from the previous
product portfolio if required
– Provision of technical documentation
– Consulting, e.g. for retrofit activities
– Special / complete spare parts kits
– International delivery from our central,
European spare parts inventory
– Individual parts identified according to
customer requirements
– Convenient spare parts research and ordering
via the online portal DriveGate®
CDS® – Complete Drive Service22
Express assembly service
SEW-EURODRIVE is a fast and reliable partner for urgent matters. Whether you require spare
parts, gears, motors, geared motors or even electronic products in a hurry, we’re there to help.
Regardless of whether you need service for SEW-EURODRIVE drive engineering and automation,
or replacements for non-SEW-EURODRIVE products, the express assembly service makes
sure that SEW-EURODRIVE products and replacements are provided quickly – usually even
on the same day as the order is placed! Fast delivery is ensured thanks to our professional
logistics system and assembly cells set up especially to deal with express assembly orders.
The short cut to serviceAll this is possible thanks to our six service
competence centers (see overview of locations).
The competence centers are waiting to process
your order at a nearby site in next to no time.
You decide whether to pick up the parts yourself
or have them delivered as quickly as possible!
Your advantages: – Fast and flexible provision of replacements
– Process assurance and reduction of costly
downtimes through quick provision of
replacement drives and frequency inverters
– Immediate assembly and provision of complete
gear units, motors, geared motors, and elec-
tronics
– Fast replacement of the entire range of drive
engineering components with products from
the SEW-EURODRIVE portfolio
– Reduction of your inventory on stock
– High availability through decentralized parts
storage in the Service Competence Centers
– Assembly usually in your nearest Service
Competence Center
– Option of collection or scheduled delivery
(also by courier service)
Replacements and assembly – fast and reliable
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What we offer you: – Order creation in line with the requested drive
requirements
– Assembly of components in the production
plants of SEW-EURODRIVE
– Order-specific use of original SEW-EURODRIVE
parts
– Surface protection (e.g. coating)
– Transport packaging
– Manufacturer’s warranty
– Delivery usually on the same day as the order
is placed
– Final inspection (determine nominal ratings)
– Type and date of delivery upon consultation
CDS® – Complete Drive Service24
Industrial gear unit service
Our CDS® service portfolio is also available for industrial gear units, so why not take
advantage of the comprehensive technical expertise of a global player to ensure reliability
for your operation and processes – worldwide. Our specialists will gladly provide assistance
from the start-up through to modernization – even for non-SEW-EURODRIVE gear units.
You also have the choice between service on-site or at an SEW-EURODRIVE location.
Your advantages:– Complete service from one source also for
industrial gear units
– Delivery and repair program also encompasses
couplings, oil cooler, sensors, and motors
– Individual complete solutions for your require-
ments of technical drive tasks
– Prevention of unscheduled production down-
times and standstills in conjunction with other
CDS® modules
– Maintenance and overhaul also for
non-SEW-EURODRIVE products
– High availability of spare parts
– Cost and time saving thanks to professional
maintenance, overhaul and modification
– Professional service equipment in the Service
Competence Center as well as in the service van
Operation and process assurance –
powerful and comprehensive
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What we offer you:
Start-up– Complete or partial start-up support
– Installation and laser adjustment of drives
Inspection– Creation of an inspection plan
– Inspections on site
– Condition monitoring consulting and installation
Maintenance– Preparation of a specific maintenance plan
– Oil management: Initial filling, oil change after
run-in period, complete oil service (change,
refill, disposal)
– Analysis of the oil quality by an independent
institute
– General material and wear tests
Failure management– Customer-specific adaptation with creation of
documentation, test protocols and reports
– Targeted repairs by replacing only the defective
and affected parts
– Complete overhaul
– Maintenance, overhaul and modifications
on site
Complete replacement management fromone source, also for non-SEW-EURODRIVEgear units
CDS® – Complete Drive Service26
Pickup and delivery service
SEW-EURODRIVE is not only the prime choice when it comes to drive engineering and
automation, but also when it comes to transportation logistics. The collection and delivery
service offers more than just fast collection or delivery – we also support you with the
disassembly and/or reassembly of components and units.
Logistics management – efficient and reliable
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Your advantages:– Minimum effort because SEW-EURODRIVE
takes care of the entire coordination
– Reduced downtimes
– Disassembly and/or reassembly of components
and units in accordance with the safety
regulations
What we offer you:– Collection and delivery of drive engineering
and automation
– Creation of transport documentation
– Provision of individual solution alternatives for
logistics requirements
– Assigning the required logistics company
– Short response times upon provision of
necessary data
– Disassembly and/or reassembly of components
and units on site as agreed upon
– Packaging (for safe transport) of components
and units on site as agreed upon
CDS® – Complete Drive Service28
Drive modernization service
Systems designed using state-of-the-art technology create the basis for optimum productivity.
The integration of current SEW-EURODRIVE drive engineering and automation allows you to
optimize existing systems in terms of availability and process reliability.
New drive systems save energy, increase productivity and ensure system availability and
new technologies extend the functionality of your system. An investment in a modernization
can pay itself off quite quickly.
Your advantages:– Better energy efficiency due to state-of-the-
art drive technology and automation
– Reduction of maintenance costs through new,
service-friendly products
– Fast and simple conversion to latest technology
– Solutions tailored to your specific application
– Long-term parts availability by using current
SEW-EURODRIVE products
– Increased system productivity
– Extension of the functionality of your system
through new technologies
– Everything from one source: consultation,
products (gear unit, motor, frequency inverter
and control cabinet), installation and startup
What we offer you:– Analysis of the installed drive engineering
components and application solutions
(also non-SEW products)
– Drive selection according to your requirements
and based on the latest technology
– Installation of the new components in your
system
– Disassembly of old components in your
system (partial support upon request)
– Provision of documentation for the new
drive components in accordance with the
requirements
– Product training for your employees
– Startup
– Control cabinet planning and installation
– PLC and visualization programming
– Production monitoring
New components – productive and efficient
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CDS® – Complete Drive Service30
Condition monitoring service
Condition monitoring is based on a systematic condition evaluation for all drive engineering
components. The approach includes measurement, interpretation and visualization
of defined parameters. These are then forwarded to your planning system if required.
Prerequisite for target-oriented evaluations are the appropriate expertise and correct
sensors – this isn’t a problem with SEW-EURODRIVE as your partner.
Systematic status detection using the latest
measuring methods can reduce your maintenance
costs. We compare the measurements with
reference values, which we have collected
throughout the years – this enables you to act
instead of react. If necessary, we can also
provide advise for retrofitting existing systems.
This enables you to reduce your indirectexpenses and minimize production downtimes caused by unscheduled standstills.
Your advantages:– Minimization of production downtimes
– Reduction in maintenance costs
– Ability to schedule standstill times
– Greater operational reliability
– Optimum control of personnel resources
– Target-oriented material procurement
– Reduction in storage costs for spare parts
– Wear-oriented maintenance and servicing
– Optimum utilization of system capacity
Status detection – individual and systematic
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What we offer you:SEW-EURODRIVE offers the entire condition
monitoring portfolio analog to the modular
product system.
SEW-EURODRIVE provides complete solutions
that range from the initial consultation and
design of the best analysis method, all the way
through to installation and diagnostics.
The following services can be combined
individually:
– Thermography of control cabinets and drive
components
– Vibration sensor DUV10A1 for monitoring
bearings and gears
– Oil aging sensor DUO10A2 for determining the
next oil changing period
– Brake diagnostics DUB10A3 by means of
function and wear analysis
– Identification of gear unit wear by oil analysis
– Endoscope for gear unit diagnostics
– Visual inspection of drive technology
– Load state analysis
– Identification of EMC interference sources
– Supply voltage analysis
– Analysis of unit-specific environmental
conditions
– Current consumption measurement
1 Vibration diagnostics unit2 Oil aging diagnostics unit3 Brake diagnostics unit
CDS® – Complete Drive Service32
CDM® Maintenance Management
Under the aspects of LCC (Life Cycle Costing), TCO (Total Cost of Ownership) and TPM
(Total Productive Maintenance), the modern maintenance gains even more importance.
This is especially true for modern, interrelated production processes that require significant
investments and that are characterized by a high equipment intensity. The CDM® mainte-
nance management service offers you a comprehensive package of individual services,
so that the availability of your cost-intensive machinery and equipment can be maximized.
An inventory of the installed drive technology
and the drive components in storage, as well as
the recording of the data in an online databank,
form the foundation of our CDM® maintenance
management service. Online condition monitor-
ing, for example by connecting the status of
vibration measurements and oil monitoring to
the databank are also possible. Offline condition
monitoring results, for such as those from an
inspection or maintenance are also projected
into the CDM® databank.
The central recording of all data is the optimal
requirement for a targeted estimate and sched-
uling of periodically required maintenance meas-
ures. Necessary activities, such as maintenance
and repairs are displayed in the databank. This
enables you to create individual maintenance
and response scenarios and achieve a sustain-
able optimization for each drive.
Information can be displayed via the process
control and monitoring facilities. Data can also
be transferred directly via the CDM® databank
to SEW-EURODRIVE and we’ll make sure that
faults are identified in advance so that they can
be kept to a minimum.
Your advantages:– Transparency of drives and frequency invert-
ers (by type, quantity, condition, availability)
– Innovative and user-friendly CDM® database
for entering, updating, searching, and evalu-
ating data
– Optimization of maintenance by using the
CDM® functionalities, such as maintenance
planning and history display, etc.
– Reduction of parts held in stock through
optimized stock comparison, integrated
warehouse administration and reliable spare
parts availability
What we offer you:– Inspection of drives and frequency inverters
with classification of their condition:
- Single inspection (visual check)
- Specification of required maintenance
measures
– Structuring and comparison of existing drive
engineering components
– Provision of drive and frequency inverter data
in the online Internet portal DriveGate®, which
can be found under www.sew-eurodrive.de:
- CDM® display
- research
- maintenance planning
- evaluation
- modification notification
- quotation
– Labeling of drives and frequency inverters for
clear and fast identification also within the
24h-service hotline
– Individual advise on optimizing your mainte-
nance concept for existing drive engineering
components, as well for topics relating to
energy conservation, condition monitoring and
storage optimization.
Service system for drive technology –
innovative and transparent
CDM® Maintenance Management
Performing required measures based on CDS®
by SEW-EURODRIVE on site or directly at SEW-EURODRIVE
Planning of required measures based on CDS®
– Repair – Maintenance– Inspection – Replacement
CDM® – Database
Central data collection, merging, comparison, evaluation and update through Internet access to the DriveGate portal of SEW-EURODRIVE.
CDM® – Installed base
Inspection of the drive/classification
The following data is entered:
– Customer, location, plant, system, …
– Drives and frequency inverters
– Condition
– Installation condition
– Software data
– Picture, etc.
CDS® – Condition Monitoring
DUV10A, DUO10A, etc.
– Data collection and display
– Data transfer
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CDS® – Complete Drive Service34
Training service
SEW-EURODRIVE views drive technology and automation in an integral context.
This approach also includes an appropriate selection of training options for customers
and their employees.
Numerous trainings are already offered by the
DriveAcademy®. It is also possible to coordinate
training seminars and contents to meet your
individual needs. This is a definite advantage,
since the trainings combine the manufacture’s
expertise with customer specific requirements,
which in turn leads to optimal training results.
In addition to the DriveAcademy® in Bruchsal,
each Service Competence Center also offers
adequate training rooms so that training courses
can be held at a location close to your company.
You can find a current and extensive seminar
program online at www.drive-academy.de.
You are also welcome to request the seminar
program brochure from our employees.
Refer to page 39 in this catalog for contact
persons near you.
Training service – practical and competent
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Your advantages:– Wide range of training courses to suit a
variety of needs
– Individual training courses tailored to your
specific requirements can be arranged
– Trainings are held centrally and decentrally
– Trainings are conducted in a professional
manner by SEW-EURODRIVE trainers
– Training courses held at your location
(after consultation)
CDS® – Complete Drive Service36
Cost optimization
Life cycle costing is a cost management method that refers to the economic assessment of
investment goods during their entire life cycle.
Two perspectives can be considered:
1. Manufacturer of products / systems (development j disposal)
2. Operator of products / systems (procurement j disposal)
SEW-EURODRIVE services are aimed at helping
you reduce your costs and at the same time
optimize your productivity. With LCC approaches
for assessing follow-up costs in the product life
cycle can be determined.
LCC plays a far greater roll in the procurement
decision than the price of the hardware itself.
The procurement costs for drive engineering for
example, usually only make up between 1 and
5 % of the total investment sum.
Life Cycle Costing (LCC)
and Total Cost of Ownership (TCO)
37
Within the scope of the CDS® service catalogue, we offer you a transparent andcomprehensive examination based on theLCC as well as the supporting services.
The purchase price often becomes less important
when compared to costs in later product life
cycles, such as energy-, maintenance- and
retrofit costs, as well as costs for disassembly
and disposal.
An LCC assessment analyses all costs that are
to be expected over the entire life cycle.
This means investment decisions are based on
quantitative and systematic assessments and
not on the purchase price. Interdependencies
between costs resulting from maintenance and
those resulting from failures are especially
noticeable in the maintenance area. These inter-
dependencies make it possible to decide on a
cost efficient maintenance strategy.
Determining the optimum
maintenance strategy
taking downtime costs
into account
CDS® – Complete Drive Service38
Service Competence Center – always close by
The short cut to service! This is how we describe the proximity between our Service
Competence Centers and our customers. Malfunctions and failures always have top priority.
It is therefore good to know that a competent and reliable partner is always close by.
Benefit from the service capability of SEW-
EURODRIVE for your requirements and assurance.
You are also welcome to visit our Service
Competence Centers.
You will certainly find one of our 6 Competence
Centers close by. And all of them offer the com-
plete range of CDS® services.
39
Contact addresses:
Service Competence Center Address Contact
Central SEW-EURODRIVE GmbH & Co KG Phone + 49 7251 75-1710
Ernst-Blickle-Straße 1 Fax + 49 7251 75-1711
D-76676 Graben-Neudorf [email protected]
North SEW-EURODRIVE GmbH & Co KG Phone + 49 5137 8798-30
Alte Ricklinger Straße 40 – 42 Fax + 49 5137 8798-55
D-30823 Garbsen (near Hanover) [email protected]
East SEW-EURODRIVE GmbH & Co KG Phone + 49 3764 7606-0
Dänkritzer Weg 1 Fax + 49 3764 7606-30
D-08393 Meerane (near Zwickau) [email protected]
South SEW-EURODRIVE GmbH & Co KG Phone + 49 89 909552-10
Domagkstraße 5 Fax + 49 89 909552-50
D-85551 Kirchheim (near Munich) [email protected]
West SEW-EURODRIVE GmbH & Co KG Phone + 49 2173 8507-30
Siemensstraße 1 Fax + 49 2173 8507-55
D-40764 Langenfeld (near Düsseldorf) [email protected]
Electronics SEW-EURODRIVE GmbH & Co KG Phone + 49 7251 75-1780
Ernst-Blickle-Straße 42 Fax + 49 7251 75-1769
D-76646 Bruchsal [email protected]
24-hour service hotline + 49 180 5 7 3 9 4 3 5 7
CDS® – Complete Drive Service40
European service classification for automation
A common European services classification was defined to ensure quality and standards in
a global market. The classification was developed by the associations in Germany (ZVEI),
France (Gimélec) and Great Britain (GAMBICA) as well as their member companies.
As a member, SEW-EURODRIVE has actively supported the ZVEI initiative “Quality through
competence – custom-made services” and contributed to its implementation.
Services classification:
Class 1Product-related standard services
Class 2Product-related, customized services
Class 3Application-specific services
Class 4System-specific services
Class 5System-specific services
Class 6System-specific extended services
41
SEW-EURODRIVEDriving the world
Drive Technology \ Drive Automation \ System Integration \ Services
With people who
think fast and
develop the
future with you.
How we’re driving the world
With drives and controls
that automatically
improve your productivity.
With comprehensive
knowledge in virtually
every branch of
industry today.
With uncompromising
quality that reduces
the cost and complexity
of daily operations.
With a global presence
that offers responsive
and reliable solutions.
Anywhere.
With a worldwide
service network that is
always close at hand.
With innovative
technology that
solves tomorrow’s
problems today.
With online information
and software updates,
via the Internet,
available around
the clock.
ArgentinaPhone +54 3327 4572-84Fax +54 3327 [email protected] +61 3 9933-1000Fax +61 3 [email protected] +43 1 617 55 00-0Fax +43 1 617 55 [email protected] +32 10 231-311Fax +32 10 [email protected] +55 11 6489-9133Fax +55 11 [email protected] +1 905 791-1553Fax +1 905 [email protected] +56 2 75770-00Fax +56 2 [email protected] +86 22 25322612Fax +86 22 [email protected] +57 1 54750-50Fax +57 1 [email protected]
Czech RepublicPhone +420 220121234Fax +420 [email protected] +45 43 9585-00Fax +45 43 [email protected] +358 201 589 300Fax +358 3 [email protected] +33 3 88 73 67 00Fax +33 3 88 73 66 [email protected] BritainPhone +44 1924 893-855Fax +44 1924 [email protected] KongPhone +852 2 7960477Fax +852 2 [email protected] +36 1 437 06-58Fax +36 1 437 [email protected] Phone +91 265 2831086Fax +91 265 [email protected] Phone +39 02 96 9801Fax +39 02 96 [email protected]
Japan Phone +81 538 373811Fax +81 538 [email protected] +60 7 3549409Fax +60 7 [email protected] +52 442 1030-300 Fax +52 442 [email protected] +31 10 4463-700Fax +31 10 [email protected] ZealandPhone +64 9 2745627Fax +64 9 [email protected] +47 69 241-020Fax +47 69 [email protected] +51 1 3495280Fax +51 1 [email protected] +48 42 67710-90Fax +48 42 [email protected] Phone +351 231 20 9670Fax +351 231 20 [email protected]
Russia Phone +7 812 3332522Fax +7 812 [email protected] Phone +65 68621701Fax +65 [email protected] Phone +421 2 49595201Fax +421 2 [email protected] Africa Phone +27 11 248-7000Fax +27 11 [email protected] Korea Phone +82 31 492-8051Fax +82 31 [email protected] Phone +34 9 4431 84-70Fax +34 9 4431 [email protected] Phone +46 36 3442-00Fax +46 36 [email protected] +41 61 41717-17Fax +41 61 [email protected] +66 38 454281Fax +66 38 [email protected]
TurkeyPhone +90 216 4419163Fax +90 216 [email protected] Phone +380 56 3703211Fax +380 56 [email protected] Phone +1 864 439-7537Fax +1 864 [email protected] +58 241 832-9804Fax +58 241 [email protected]
SEW-EURODRIVE is right there for you:
SEW-EURODRIVE GmbH & Co KGP.O.Box 30 23D-76642 Bruchsal/GermanyPhone +49 7251 75-0Fax +49 7251 [email protected]
j www.sew-eurodrive.com
1158
942
6 /
0407
