111214 healthcare mediation scheme seminar blog version
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Transcript of 111214 healthcare mediation scheme seminar blog version
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Oriental Daily News 9 Feb 2010
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Oriental Daily News Dec 2009
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Oriental Daily News 7 Nov 2008
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Oriental Daily News 26 Dec 2006
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4C
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C Commitment 承擔
C Confidentiality 保密
C Consensus 互信
C Creativity 創意
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C 承擔
C 保密
C 互信
C 創意
自願
坦誠
創造雙贏
著眼未來 無盡方案
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理? 訴訟、仲裁
情?
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情 一句道歉!
一下拍膊頭!
一聲問候!
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2009 民事司法制度改革
2010 實務指示31
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1. 調解程序
2. 調解技巧
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1. 界定問題
2. 解決問題
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準備
調解員開場白
雙方分別陳述事件經過
總結: 找出意見一致的地方
確定議題及議題次序
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聯席會議共同需要
單獨會議
個別需要 / 背後需要
聯席會議
單獨會議
最終決定
和解協議
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當事人 A
調解員
當事人 B
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問
聽
PPS
重塑
促進
談判
BATNA/WATNA
現實測試
找出解決方案
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機構
客戶
員工
員工
客戶
客戶
管理
員工
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香港醫護學會 醫護事務調解計劃
機構/個人
調解員
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超過30位
來自醫護界、社工界、法律界、教育界、人力資源
管理界、商界及紀律部隊等不同界別
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根據建議收費表
公益服務
收費個案:醫謢學會收取$1,500 行政費,可以提
供會議室
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爭議金額 不超過
$500,000 $500,001 – $1,000,000
$1,000,000以上
初步調解會議 (不超過4小時)
$3,000 $4,000 $8,000
後續調解會議 $1,500/小時 $2,000/小時 $4,000/小時
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陸續成立其他範圍調解服務計劃,服務市民
包括:學界、物業管理,人力資源等等
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在合約中加入調解語句: “…如果就這份合約出
現爭議,會先考慮以調解解決…”
出現爭議時聯絡我們
參加調解課程
安排員工接受調解訓練
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