11 User Pays User Committee 11th January 2010. 2 Agenda Minutes & Actions from previous meeting ...
-
Upload
archibald-thomas -
Category
Documents
-
view
216 -
download
0
Transcript of 11 User Pays User Committee 11th January 2010. 2 Agenda Minutes & Actions from previous meeting ...
![Page 1: 11 User Pays User Committee 11th January 2010. 2 Agenda Minutes & Actions from previous meeting Agency Charging Statement Update Change Management.](https://reader036.fdocuments.net/reader036/viewer/2022062518/5697bf9d1a28abf838c93fc0/html5/thumbnails/1.jpg)
11
User Pays User CommitteeUser Pays User Committee11th January 201011th January 2010
![Page 2: 11 User Pays User Committee 11th January 2010. 2 Agenda Minutes & Actions from previous meeting Agency Charging Statement Update Change Management.](https://reader036.fdocuments.net/reader036/viewer/2022062518/5697bf9d1a28abf838c93fc0/html5/thumbnails/2.jpg)
2
Agenda
Minutes & Actions from previous meeting
Agency Charging Statement Update
Change Management
Change Proposal Update
Modification Update
Operational Updates
AOB
![Page 3: 11 User Pays User Committee 11th January 2010. 2 Agenda Minutes & Actions from previous meeting Agency Charging Statement Update Change Management.](https://reader036.fdocuments.net/reader036/viewer/2022062518/5697bf9d1a28abf838c93fc0/html5/thumbnails/3.jpg)
3
Agency Charging StatementAgency Charging Statement
![Page 4: 11 User Pays User Committee 11th January 2010. 2 Agenda Minutes & Actions from previous meeting Agency Charging Statement Update Change Management.](https://reader036.fdocuments.net/reader036/viewer/2022062518/5697bf9d1a28abf838c93fc0/html5/thumbnails/4.jpg)
4
ACS Update
Joint Office website has been updated new location for current ACS http://gasgovernance.co.uk/liveacs
Annual review of services initiated notification issued Dec 09 asking for forecasts to be returned by midday 8th Jan 2010
Any questions on process please contact; [email protected]
![Page 5: 11 User Pays User Committee 11th January 2010. 2 Agenda Minutes & Actions from previous meeting Agency Charging Statement Update Change Management.](https://reader036.fdocuments.net/reader036/viewer/2022062518/5697bf9d1a28abf838c93fc0/html5/thumbnails/5.jpg)
5
Change Management Change Management
5
![Page 6: 11 User Pays User Committee 11th January 2010. 2 Agenda Minutes & Actions from previous meeting Agency Charging Statement Update Change Management.](https://reader036.fdocuments.net/reader036/viewer/2022062518/5697bf9d1a28abf838c93fc0/html5/thumbnails/6.jpg)
6
Update on Change Process
UPCO002 - IAD Last Access Report Business Evaluation Report (BER)
Next Steps Updated Timeline
![Page 7: 11 User Pays User Committee 11th January 2010. 2 Agenda Minutes & Actions from previous meeting Agency Charging Statement Update Change Management.](https://reader036.fdocuments.net/reader036/viewer/2022062518/5697bf9d1a28abf838c93fc0/html5/thumbnails/7.jpg)
7
Modification Update Modification Update
7
![Page 8: 11 User Pays User Committee 11th January 2010. 2 Agenda Minutes & Actions from previous meeting Agency Charging Statement Update Change Management.](https://reader036.fdocuments.net/reader036/viewer/2022062518/5697bf9d1a28abf838c93fc0/html5/thumbnails/8.jpg)
8
Modifications identified as potential User Pays
0209 – Rolling AQ
0231 – Changes to the Reasonable Endeavours Scheme to better incentivise the detection of Theft
0246B – Quarterly NTS Entry Capacity User Commitment
0248 – Meter Reading Replacement
0253 – Facilitating a Supply Point Enquiry Service for Large Supply Points
0255 – Publication of Objection Rates for LSP Supply Points
0263 – Enabling the Assignment of a Partial Quantity of Registered NTS Exit (Flat) Capacity
![Page 9: 11 User Pays User Committee 11th January 2010. 2 Agenda Minutes & Actions from previous meeting Agency Charging Statement Update Change Management.](https://reader036.fdocuments.net/reader036/viewer/2022062518/5697bf9d1a28abf838c93fc0/html5/thumbnails/9.jpg)
9
Modifications identified as potential User Pays
0264 – Review of industry arrangements to accommodate reduced demand at DM supply points
0270 – Aggregated monthly Reconciliation for Smart Meters
0271 – Amendment to the SSP – provisional LSP- SSP Amendment Rules
0272 – Review of Mod 640 Validation Arrangements for when a Change of Shipper has occurred
0274 – Creation of a National Revenue Protection Service
0276 – Alternative User Pays approach to – UNC Modification Proposal 0263 - Enabling the Assignment of a Partial Quantity of Registered NTS Exit (Flat) Capacity
0277 – Creation of Incentives for the Detection of Theft of Gas (Supplier Energy Theft Scheme)
0279 – Improving the availability of meter read history and asset information
![Page 10: 11 User Pays User Committee 11th January 2010. 2 Agenda Minutes & Actions from previous meeting Agency Charging Statement Update Change Management.](https://reader036.fdocuments.net/reader036/viewer/2022062518/5697bf9d1a28abf838c93fc0/html5/thumbnails/10.jpg)
1010
Operational UpdateOperational Update
![Page 11: 11 User Pays User Committee 11th January 2010. 2 Agenda Minutes & Actions from previous meeting Agency Charging Statement Update Change Management.](https://reader036.fdocuments.net/reader036/viewer/2022062518/5697bf9d1a28abf838c93fc0/html5/thumbnails/11.jpg)
1111
Telephone Service Line
No of callsService
Availability(target 95% availability)
Call answering
(target 90% within 30 seconds)
December 18,380 96.65% 90%
November 26,157 100% 92%
October 28,894 99.33% 91%
![Page 12: 11 User Pays User Committee 11th January 2010. 2 Agenda Minutes & Actions from previous meeting Agency Charging Statement Update Change Management.](https://reader036.fdocuments.net/reader036/viewer/2022062518/5697bf9d1a28abf838c93fc0/html5/thumbnails/12.jpg)
1212
IAD Service Line
Number of AccountsAvailability
(Target 97% availability during core hours)
December 21,000 100%
November 20,500 99.58%
October 20,000 99.16%
![Page 13: 11 User Pays User Committee 11th January 2010. 2 Agenda Minutes & Actions from previous meeting Agency Charging Statement Update Change Management.](https://reader036.fdocuments.net/reader036/viewer/2022062518/5697bf9d1a28abf838c93fc0/html5/thumbnails/13.jpg)
1313
Email Report Service Line
No. of email reportsPerformance
(2 and 5 business days)
December 73 100%
November 96 100%
October 119 100%
![Page 14: 11 User Pays User Committee 11th January 2010. 2 Agenda Minutes & Actions from previous meeting Agency Charging Statement Update Change Management.](https://reader036.fdocuments.net/reader036/viewer/2022062518/5697bf9d1a28abf838c93fc0/html5/thumbnails/14.jpg)
1414
Portfolio Reports
Reports sent in the month Performance standard
December 110
November 110
October 110
![Page 15: 11 User Pays User Committee 11th January 2010. 2 Agenda Minutes & Actions from previous meeting Agency Charging Statement Update Change Management.](https://reader036.fdocuments.net/reader036/viewer/2022062518/5697bf9d1a28abf838c93fc0/html5/thumbnails/15.jpg)
1515
AQ Enquiries
Number of AQ Enquiries processed
Performance(Target process by end of second
Business Day)
December 3,867 100%
November 18,288 100%
October 17,959 100%
![Page 16: 11 User Pays User Committee 11th January 2010. 2 Agenda Minutes & Actions from previous meeting Agency Charging Statement Update Change Management.](https://reader036.fdocuments.net/reader036/viewer/2022062518/5697bf9d1a28abf838c93fc0/html5/thumbnails/16.jpg)
1616
IAD Account Transaction Volumes
Accounts Created (normal process)
Bulk Password Resets
Number Within 10 daysNumber
RequestedCompleted within
Month
December’09 1043 100% 0 0
November’09 537 100% 0 0
October’09 678 100% 0 0
September’09 729 100% 282 282
August’09 703 100% 115 115
July’09 669 100% 84 84
June’09 727 100% 78 78
May’09 621 100% 192 192
April’09 730 100% 0 0
March’09 1009 99.8% 258 258
February’09 1200 82% 134 187
January’09 426 49% 53 0
![Page 17: 11 User Pays User Committee 11th January 2010. 2 Agenda Minutes & Actions from previous meeting Agency Charging Statement Update Change Management.](https://reader036.fdocuments.net/reader036/viewer/2022062518/5697bf9d1a28abf838c93fc0/html5/thumbnails/17.jpg)
1717
IAD Account – Deletion volumes
Accounts Deleted
(normal process)
Number Within 10 days Comments
December 234 100%
November 93 100%
October 114 100%
![Page 18: 11 User Pays User Committee 11th January 2010. 2 Agenda Minutes & Actions from previous meeting Agency Charging Statement Update Change Management.](https://reader036.fdocuments.net/reader036/viewer/2022062518/5697bf9d1a28abf838c93fc0/html5/thumbnails/18.jpg)
1818
AOB AOB
![Page 19: 11 User Pays User Committee 11th January 2010. 2 Agenda Minutes & Actions from previous meeting Agency Charging Statement Update Change Management.](https://reader036.fdocuments.net/reader036/viewer/2022062518/5697bf9d1a28abf838c93fc0/html5/thumbnails/19.jpg)
19
New LSO/DLSO Request Form
Live from 11th January
![Page 20: 11 User Pays User Committee 11th January 2010. 2 Agenda Minutes & Actions from previous meeting Agency Charging Statement Update Change Management.](https://reader036.fdocuments.net/reader036/viewer/2022062518/5697bf9d1a28abf838c93fc0/html5/thumbnails/20.jpg)
20
Unique Sites User Pays reports
Majority of responses in respect of proposed reporting approved new version of report.
Proposed to go live from 1st March 2010
![Page 21: 11 User Pays User Committee 11th January 2010. 2 Agenda Minutes & Actions from previous meeting Agency Charging Statement Update Change Management.](https://reader036.fdocuments.net/reader036/viewer/2022062518/5697bf9d1a28abf838c93fc0/html5/thumbnails/21.jpg)
21
Customer Satisfaction
xoserve is working on a revised approach to its Customer Satisfaction survey
Going forward it is proposed that the User Pays services will not be identified separately