11 culture
Transcript of 11 culture
Organizational Culture
The Issues
The functions of cultureThe nature of & roles of the hidden elements of cultureThe nature of & roles of the visible elements of cultureBuilding a learning culture
Organizational Culture
Definition of CultureThe set of values, guiding beliefs, understandings, ways of thinking, and norms shared by members of an organization
Functions of cultureInternal integrationExternal adaptation
The Strength of Culture
Depth: The degree of agreement among members about the importance of specific cultural values, beliefs, norms (i.e., how many people agree & how strongly)Breadth: The number of cultural elements (values, beliefs, norms) on which there is agreement
The healthy culture vs. the unhealthy culture
Can organizational culture predict performance?
Cultural Elements
Hidden Elements
Visible Elements
Question: Does the hidden manifest in the visible?Question: Does the visible inform the hidden?
Hidden ElementsValues about what is importantAssumptions & beliefs about what is trueAttitudes toward others and issuesNorms about appropriate & inappropriate behavior
Visible Elements
Rituals and ceremoniesSymbols
Language & Slogans
Heroes Stories
Language and Slogans
Intended to convey cultural meaning to employees and/or stakeholdersEasy to pick up, remember, & repeat
Quality is Job 1
At SpeedyYou’re SomebodyWork
SmarterNot Harder
SymbolsThings that stand for something elseMaterial objects that hold cultural meaning
OPEN
How Symbols Can be Dysfunctional
How did the organization intend to use this symbol?How was the symbol actually received?What should the organization have done differently?
Rituals and CeremoniesCelebrations of an organization’s valuesProvide dramatic examples of culture
Types of Rituals & Ceremonies Passage: Facilitates transition into new role or status. Enhancement: Increases social status. Renewal: Refurbishes and improves. Integration: Encourages common feelings.
Heroes
Company role models whose ideals, character, and support of the organizational culture highlight the values and norms a company wishes to reinforce
Our Founder
Stories, Legends, & MythsNarrative examples repeated among employees to inform (often new) employees about cultureStories: based on factLegends: based on facts but embellishedMyths: consistent with culture but not based on fact
Roberta: A True Story
Is this story believable? Why or why not?What message about culture does this story tell?Is this a stronger message than just talking about the culture? Why or why not?
Building a Learning Culture
The “learning organization”: promotes communication and collaboration so that everyone is engaged in identifying and solving problems, enabling the organization to continuously experiment, improve, and increase its capability
Knowledge Management
Knowledge is a valuable assetCompetitive advantage (tacit vs. explicit knowledge)Can far exceed physical/financial assetsReplacing a knowledge worker can cost 20-30 times that person’s salary (Peter Drucker)Can be gaps when someone leaves
Chief Knowledge Officer?
Knowledge Management: To enhance organizational performance by explicitly designing and implementing tools, processes, systems, structures and cultures to improve the creation, sharing and use of all types of knowledge that are critical for decision making
Cultural Influenceson Knowledge
How can an organization build an effective “learning culture?”
Culture can impede or enhance knowledge creation, sharing, leverage.
Shapes assumptions about which knowledge is importantIndustry specific
Creative knowledge in advertisingProcess knowledge in manufacturing
Subcultures can existAccounting point of viewEngineering point of view
Assessment: Knowledge Management
http://www.skyrme.com/kmtools/know10.pdf1. Leadership2. Culture/Structure3. Processes 4. Explicit Knowledge 5. Tacit Knowledge 6. Knowledge Hubs and Centers7. Market Leverage8. Measure9. People/Skills10. Technological Infrastructure
The Issues
The functions of cultureThe nature of & roles of the hidden elements of cultureThe nature of & roles of the visible elements of cultureBuilding a learning culture