8/13/2019 11-0055

1/4

La Caixa Achieves Business/IT Alignment

Streamlined Resource Provisioning Enables Responsive Service Delivery

Case Study

8/13/2019 11-0055

2/4

Business Challenge: Accelerate Deliveryof New ServicesLa Caixa is Spains largest savings bank and third largest

finance company. With roots that date back to 1844, the

bank has a long history of social commitment both

in terms of safeguarding families savings and, through

its charitable foundation, supporting social, cultural, and

scientific activities. Today, la Caixa follows a multi-channel

management strategy that leverages advanced technologies

and skilled employees to provide high-quality, comprehensive

banking services to consumers.

To power its 5,300-plus locations and network of more

than 8,000 ATMs (Spains largest), la Caixa relies upon a

complex technology landscape comprising large mainframes

thousands of Intel processor-based Linux servers, and

more than 1,000 network devices. In addition, a small group

of IT outsourcers share responsibility for managing the

banks infrastructure.

In recent years, la Caixa employed server consolidation and

virtualization to reduce data center floor space and power

and cooling costs. But with aggressive objectives to quickly

introduce new customer services and improve market share,

the bank was looking for ways to accelerate time to service

while keeping IT management and server-provisioning costs

low. In addition, growing regulatory oversight was adding to

ITs workload, as employees were tasked to compile the data

required to comply with stringent security audits.

In light of these challenges, la Caixa needed a way to streamline

and standardize IT services, and become better positioned to

take advantage of the cost and flexibility of cloud computing

service delivery model. Understanding that best practices

and expertise in data center transformation and cloud were

essential to realizing these goals, la Caixa turned to Unisys

for advice. Senior executives from the bank were invited

to Unisys headquarters to view a demonstration of Unisys

in-house data center automation solution. When we saw

the standardization and productivity gains Unisys realized,

we knew we had found a partner that could make our data

center and cloud transformation plans a reality, explains

Carlos Campaa, Deputy General Manager for Architecture

and Infrastructure.

2

ChallengeEnsure a close connection between business goals and

supporting IT resources so that new customer services

can be quickly and efficiently brought to market.

SolutionLa Caixa turned to Unisys for advisory services that

reviewed the financial institutions strategic goals,

assessed transformation and delivery options, and

developed a roadmap to achieve efficiencies and flexibility.

With the help of Unisys and BMC Software, la Caixa

deployed a suite of infrastructure management tools

that automate resource provisioning, ensure process

standardization, and assist with security audit responses.

ResultsBy adopting new solutions to streamline provisioning

and management of IT resources, and standardizing on

processes across the organization, la Caixa has created

an environment where technology supports business goals

and objectives. Whats more, this transformation provides

a foundation for lower-cost, flexible cloud computing

services that will allow the financial institution to respond

to market demands quickly and competitively.

Metrics

Agility:New IT services provisioned in hours instead ofthree to five weeks

Efficiency:Support requirements reduced via

standardization of processes and software components

Compliance:Security audit response achieved in a few

days rather than weeks, including development of the

formal report

By transforming our data center andembracing cloud computing, we are

once again using IT to better serve

our customers.

Carlos Campaa

Deputy General Manager for Architecture and Infrastructure

La Caixa

8/13/2019 11-0055

3/4

Solution: Data Center andCloud TransformationAs a first step, la Caixa asked Unisys to develop a

proof-of-concept to show how the bank could benefit for

a similar IT automation solution. In just three weeks, the

Unisys team worked with its partner BMC to create a working

model that showed how the BMC suite of data center

automation tools could streamline server provisioning in

la Caixas environment. Unisys consultants showed that

they understood la Caixas business goals and technology

challenges and demonstrated a data center automation

solution that was tailored to our needs, recalls Campaa.

Using its knowledge of the banks business and IT

environment and BMC tools, Unisys proposed a multi-phase

approach to data center and cloud computing transformation

focusing first on automated provisioning and compliance

for the banks mid-range server platforms.

la Caixa accepted Unisys plan and the partners moved

forward with the first phase in October , which involved

much more than installation of the BMC automation tools.

For example, while la Caixa had documented its security

policies, it had never been able to enforce compliance in

an automated manner. As part of the Phase 1 work, Unisys

consultants carefully mapped the written security policies into

rules within the BMC software ensuing strict adherence

going forward. The first phase in our transformation project

went live on schedule at the end of December, says RafaelOrdoez, Manager, Technical Office. 1,900 of the banks

mid-range servers are under the control of the new tool set,

which also includes virtual and physical server provisioning

and server and network device monitoring.

Phase 2 of the project expands the solution to all platforms

in la Caixas infrastructure, and adds further automation

and self-service features. This phase also introduces

a single, consolidated configuration repository and

customized management reporting dashboards, completing

the foundation that la Caixa needs to adopt a lower-costinternal cloud computing service delivery model. The third

and final phase offers support and maintenance services

that will help keep the banks IT services running at peak

performance for years to come.

33

Profile: La Caixa

(la Caixa dEstalvis i Pensions de Barcelona)

Largest savings bank and third largest financial

institution in Spain

Third largest savings bank in Europe

More than 5,300 branches

Nearly 8,000 ATMs

27,000 employees

More than 10.5 million customers

Solution at a Glance

Unisys Advisory Services for Data Center andCloud Transformation

BMC BladeLogic Server Automation Suite

BMC BladeLogic Network Automation software for

2,000 network devices

BMC Atrium Orchestrator software for

IT process automation

BMC Self-Service portal for up to 350 concurrent users

BMC Atrium Configuration Management

Database (CMDB)

BMC Atrium Discovery and Dependency Mapping tool to

perform initial discovery and populate the CMDB

8/13/2019 11-0055

4/4

For more information visit www.unisys.com

2011 Unisys Corporation. All rights reserved.

Unisys and the Unisys logo are registered trademarks of Unisys Corporation. BMC, BMC Software, BladeLogic,

and other BMC marks are trademarks or registered trademarks of BMC Software, Inc. in the U.S. and/or certain

other countries. All other brands and products referenced herein are acknowledged to be trademarks or registered

trademarks of their respective holders.

Printed in the United States of America 02/11 11-0055

Results: Streamlined, Responsive IT ServicesWith the help of Unisys and partner BMC, la Caixa is truly

transforming its IT infrastructure into one that:

Supports business initiatives with the ability to provision

new IT services in hours instead of three to five weeks

Significantly reduces support requirements by

standardizing on a pre-defined set of software

components for new virtual servers

Provides the ability to respond to security audits in a few

days rather than weeks, including development of the

formal report

By adopting a IT service automation solution that is

customized to its unique requirements, la Caixa is better

positioned to quickly respond to new market opportunities

and pressures. The wise use of technology to achievecompetitive differentiation has always helped la Caixa grow

market share, says Campaa. By transforming our data

center and embracing cloud computing, we are once again

using IT to better serve our customers.