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Superstar success Winners of our first people's choice award RobertHawkes, psychotherapist and Professor Joe Reilly,consultant psychiatrist

TEWV goessmokefree

Films to helppromote PROMs

Meet StephenParry

Spring 2016 issue 53

trust newsletter

Read how our

award winners have

made a difference in

our special centrefold

supplement

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insight ISSUE 53 Spring 20162

One of the perks of being chairman is that I’minvited to some fantastic events and the last fewmonths have been no exception.

I had the privilege of attending Ridgeway’s recovery awards (see page six).This was a brilliant and inspirational evening; it was fantastic to hear howso many little steps can make such a big difference to the lives of theseservice users.

I was also invited to attend the successful service user and carerconference in Scarborough. It was really well attended and I heard lots ofpositive, constructive feedback from the attendees which I’m sure theservices will put to good use.

The highlight for me so far this year was TEWV’s annual Making aDifference Awards ceremony. I was unable to attend last year’s event, sowas really looking forward to the evening. I’d been involved in the judgingand knew there were some very deserving finalists. They were all winnersin my eyes and it was a great pleasure to be able to publicly recognise all

the teams and individuals for their outstanding work.

We included volunteers for the first time this year and I was particularlypleased to see a number of service users receive awards for theircontribution to the Trust.

This year we also presented a special award to Martin Barkley for hiscontribution to the NHS. Martin leaves us at the end of April after eightyears as our chief executive. I’m sure you’ll agree with me that he’sprovided inspirational leadership to the Trust, resulting in our servicesbeing among the best in the country. We’ve been lucky to have him as ourchief executive for so long and he’ll be missed. I have always appreciatedthe support he’s given to me as chair and can say without reservation thatMartin is the best chief executive I have ever worked with.

We’re sorry to see Martin go but I’m delighted to have appointed ColinMartin, our director of finance and information, as his successor. Colin hasbeen TEWV’s finance director since the Trust was founded in 2006 and hasa wealth of experience in the public sector. I’m looking forward toworking with him over the coming months and years.

Lesley Bessant

The chairman and non-executive directors welcome invitations to events(no matter how small). If you would like to invite them to your eventplease email [email protected]

December 2015 Staff on Westerdale South, Roseberry Park,Middlesbrough. Nominated by a service user’sfamily they said “You really helped our Mum whenshe was at her lowest point, which in turn hashelped us too as a family to deal with a verydifficult situation in our lives. We’ll never forget youall and your lovely smiling faces”.

January 2016 Dr Pratibha Nirodi, consultant psychiatrist, AlisonBeck, senior staff nurse and the rapid responseintermediate care (RRICE) team, Briary wing,Harrogate District Hospital. This team wasnominated by a service user for providing vitalservices to their critical need. He said “What I owethem is immeasurable, they were my life savers.Without them I would have remained a brokenman or worse. They are quiet and unseensaviours”.

February 2016 The mental health team, HMP Holme House,Stockton-on-Tees. The team was nominated by aservice user for “…their help and support afterbeing in a dark place. Due to the fast actions of allstaff, my life has been saved. I'm forever gratefulfor the kind, warm, caring and understanding staffat Holme House. Thank you so much for all the careand respect that was shown to me”.

Living the Values is the chairman’s award for staff who have made a difference to service users, carersand families, colleagues or other customers.

TEWV staff have joined forces with otherhealth and social care professionals,working as one community teamproviding better health and wellbeing forthe residents of Boroughbridge,Knaresborough and Green Hammerton.

The ‘What Matters to Us’ pilot is one of thenational Vanguard programmes, and seescommunity and mental health nurses, socialworkers, pharmacists, physiotherapists andcare support workers working together with

GPs to make sure patient care is as joined upas possible. They’ll also be working closely withvoluntary services in each area.

‘What Matters to Us’ means changing the wayservices are delivered, so that local people getthe right care in the right place, first time, andkeeps this care as close to home as possible. It will be rolled out across Harrogate district in June.

www.whatmatterstous.org

Living the Values award

Livingthevalues

Out and aboutwith your chairman

Pilot sites launched for a healthy future

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insight ISSUE 53 Spring 2016 3

On 9 March, National No Smoking Day, TEWV officiallybecame completely smokefree, meaning service users,staff and visitors are no longer able to smoke tobaccoproducts within any of the Trust’s sites.

We are a Trust

Colin Martin has been appointed tolead the Trust when our current chiefexecutive, Martin Barkley, retires fromthe role at the end of April.

Currently the Trust’s deputy chief executiveand director of finance, Colin has over 25years’ experience working in the NHS andlocal government. His career has boastedtriumphs including being named theHealthcare Financial ManagementAssociation finance director of the year andseeing TEWV become the first NHS Trust inthe country to buy out of a Private FinanceInitiative (PFI) deal.

Colin said, “I am looking forward togetting started in my new role and buildingupon the excellent work that is alreadyhappening at the Trust. I am committed tocontinuing to develop and strengthen theservices we provide for some of the mostvulnerable people in our society”.

New chiefexecutiveappointed

A national drive to helppeople with learningdisabilities lead moreindependent lives isalready achieving positive results.

The ‘Transforming Care’initiative aims to reduceinpatient beds and enhancecommunity services toreduce the need for hospitaladmission. As part of this,

we’re developing serviceswhich help support peoplein their own homes, ratherthan in hospital. We’resupporting people who arecurrently inpatients to moveon to live meaningful lives aspart of the community.

White Horse View, aninpatient rehabilitation unitin Easingwold for adults withlearning disabilities has

achieved its objective ofsupporting people to leadmore independent lives. Theunit will be closed andmoney will be reinvested inYork and Selby. This includesdeveloping the existingassessment and treatmentunit at Oak Rise in Acomband strengthening thecommunity learningdisability team.

Homes not hospitals for people with a learning disability

The move comes alongside a commitment toprovide nicotine management support andaims to improve the health and life expectancyof our service users.

Dr Nick Land, TEWV’s medical director said“There’s a perception that smoking actuallyhelps with illnesses such as anxiety anddepression. However stopping smoking canreduce depression, anxiety and stress andimprove people’s mood and overall quality oflife. In some cases where people have a mentalhealth illness it might actually mean that theirmedication levels could reduce, and thereforebe more effective, meaning they could seefurther improvements in their recovery.”

Measures are in place to support currentinpatients and staff are trained to support,advise and carry out assessments to providesuitable nicotine replacement options within30 minutes of someone being admitted to aTEWV site. Patient information literature and frequently asked questions are alsoavailable to inform service users, carers and families of the new policy.

Many wards have created additional activitiesfor service users to replace smoking breaks andkeep people active and engaged, and this isbeing well received.

Colin Martin

Smokefree championslead the way

l-r Diane Stevens andTrish Willis, transformingcare project leads



Our York based hospital liaisonservice is to be extended toprovide out of hours support forchildren and young people.

This is a significant investment forthe area and means there will bemore support available out ofhours for young people and theirfamilies when they areexperiencing a crisis.

Currently children receive supportfrom the children’s communityservice, which is available from

9am to 5pm, Monday to Friday and outside of these hours theTrust operates an on-call servicevia A&E.

From June child and adolescentmental health servicepractitioners will be on hand inthe accident and emergencydepartment (A&E) at YorkHospital. The team will provideexpert assessment and support,seven days a week, from 1pm to 9pm.

TEWV has joined forces with theHealthwatch in York to exchangeviews and information with localpeople about the futuredevelopment of mental healthand learning disability servicesacross the Vale of York.

Around 60 people attended threedrop in sessions in York andSelby. Staff were on hand toprovide updates on what’shappening and people were able

to give us their views on services.

We also encouraged people tosign up get involved in futuredevelopments such as the newhospital and to become membersof the Trust.

Feedback has been extremelypositive and we hope that TheExchange will become a regularevent in York and Selby.

Two of the new CAMHSpractitioners - HannahFieldhouse (far left) andSarah Clancy (far right) –with colleagues from thehospital liaison team

Investing in children andyoung people’s services

The Exchange

For more information on how to get involved please [email protected] or [email protected]

Majormilestone

Work is wellunderway tobring adultinpatient servicesback to York.

A £1million project to adaptPeppermill Court in the city foruse as an adult mental healthunit started in February and isdue to be completed in July.

The refurbished mental healthfacility will have a male and afemale ward, each with 12single bedrooms.

Since Bootham Park Hospitalclosed at the end of Septemberlast year following a CareQuality Commission inspection,adults have been admitted tohospitals outside of York,primarily Roseberry Park inMiddlesbrough. This is far fromideal for service users and theirfamilies.

Since we took over services on1 October our priority has beento bring acute adult inpatientbeds back to York as quickly aspossible. Adapting PeppermillCourt allows us to do this.

Our ultimate aim is to build anew hospital in York by 2019and over the coming monthswe intend working with localpeople to develop our plans.

Since October we havereinstated other services backat Bootham Park Hospital. The136 suite reopened at the endof 2015 and outpatient clinicsmoved back to the hospital inFebruary.

30 September 2015Services moved fromBootham Park Hospital

1 October 2015TEWV took overresponsibility for services

16 December 2015Place of safety (136 suite)reopened at Bootham ParkHospital

1 February 2016Work started onPeppermill Court

8 February 2016Outpatients reopened atBootham Park Hospital

July 2016Peppermill Court due toreopen

Key dates



FellowshipgrantedPaul Tiffin, an academic at theUniversity of York and anhonorary consultantadolescent psychiatrist withour Trustwide adolescentforensic outpatient service hasbeen awarded a NationalInstitute for Health ResearchCareer DevelopmentFellowship (NIHR CDF) worthc. £800,000 over five years.

These awards are highlycompetitive and only around tenfellowships at CDF level areawarded nationally each year. Thefellowship will fund academictime and a research programmefocusing on how future doctorsare selected in the UK andlooking at how we can ensure werecruit staff with the right valuesto work in mental health services.

Paul said “I am extremelyfortunate in being granted thisfellowship. The funding gives mean opportunity to drive forward anew, evidence based selectionapproach to recruiting NHS staff”.

A local university is at thecentre of helping adults withmental ill health accesseducation opportunities.

Host to two fantastic initiatives, Converge andThe Discovery Hub, York St. John University isactively engaged with the wider community,building an inclusive, supportive community oflearners in the heart of the city.

Converge, the brain child of Nick Rowe, a formerpsychiatric nurse and lecturer at the university,offers a full programme of arts based courses tousers of mental health services. Postgraduateand undergraduate students are activelyinvolved in delivering Converge sessions and actas buddies to its students, helping them tointegrate more widely into university life.

The Discovery Hub, a partnership projectbetween TEWV and the university, offers one-to-one support for people aged 18 and over, whoare currently using community mental health orassertive outreach services in York. Staffed byexperts by experience (people with livedexperience of mental ill health) individuals aresupported to explore areas of interest andaccess learning opportunities, both via Convergeand other education establishments.

Emma McKenzie, lead at the Discovery Hub said“What is happening at the university is uniqueand is supporting people in their recovery,helping them to connect with the widercommunity, create an identity outside that of‘service user’ and giving them hope for apositive future”.

Reading recovery

Nick Rowe and Emma McKenzie

Signing up to safety

We’ve pledged our support for a national campaign which aims tostrengthen patient safety in the NHS. The‘Sign up to Safety’ campaign will runover three years and aims to save 6,000lives. It’s helping NHS organisations andstaff achieve their patient safetyaspirations and care for patients in thesafest way possible.

Our campaign is based on three projects;learning lessons, harm minimisation and force

reduction. We want to be more proactive andrecovery orientated in assessing andmanaging risks, and believe that riskassessment should support service users intheir recovery. We feel the best riskassessments are those that are co-producedand reviewed with service users, and thatreducing restrictive interventions is the rightthing to do. We’re also embedding our‘learning lessons’ system, where experiencesare shared and incidents aren’t repeated.

Vanessa Cunliffe, harmminimisation project lead

Paul Tiffin


An event was held in January toreview the first six months of theliaison and diversion programme inCounty Durham and Darlington, toshare best practice and celebrateits successes to date. It wasattended by Lord Bradley, whopublished the Bradley Report onpeople with mental healthproblems or learning disabilities inthe criminal justice system.

The all age liaison and diversionservice provides mental healthnurses and other professionals,seven days a week, in policecustody suites and courts, toidentify and assess adults andyoung people who may have amental health illness. Thoseidentified are then supportedthrough the Criminal JusticeSystem by the liaison and diversionteam and referred for theappropriate treatment or supportservices where required.


The final phase in the buildingdevelopment at West Lane Hospital,Middlesbrough has been completed.

The hospital, which is home to theTrust’s inpatient facilities for childrenand young people, has undergone a £13.8million refurbishment over the last threeyears and work so far has included the:

• Westwood Centre, a state-of-the art12 bed unit for young people whoneed to be cared for in a low secureenvironment. The Westwood Centreoffers 24 hour support, seven days aweek to young people who may havebeen in conflict with the law orpresent a significant risk tothemselves or others.

• Newberry Centre, a safeenvironment for young people, aged12 to 18, from across the country to

be assessed and treated for a rangeof complex mental health needs.This unit has been extensivelyrefurbished to provide muchimproved accommodation forinpatient assessment and treatmentservices.

• Evergreen Centre, part of theNorthern Centre for Eating Disorders(NCED) has been expanded to includeadditional bedrooms and biggerindoor and outdoor spaces.

The last phase of the multi-million poundrefurbishment, The Glades, was handedback to the Trust at the end of Februaryand provides a new purpose builtbuilding that will house educationfacilities, meeting space, therapy andconsulting rooms and a multi faith room,as well as being home to the communityeating disorders service.

Supportingpeople throughthe CriminalJustice System

West Lane Hospital

Lord Bradley speaksat the event

An awards ceremony celebrating serviceusers’ recovery achievements took placein the transformed sports hall at Ridgeway,Roseberry Park in Middlesbrough.

In their second year, the Recovery Awardsrecognise individuals for their charitableefforts, health improvements, skillsdevelopment, creativity and stepstowards recovery.

A panel of judges, led by Ian Callaghan,recovery and outcomes manager forRethink Mental Illness, chose winnersfrom nominations made by staff, serviceusers and visitors.

Winners were presented with awards insix categories and were treatedto a musical performance byHannah Moore, East ofEngland service userrepresentative for the Recovery andOutcomes network.

Levi Buckley, director of operations said:“The awards are a fantastic celebrationof the positive changes this often hardto reach service user group are making.Seeing people achieve their goals isinspiring and gives others hope for theirfuture recovery”.

Ridgeway recovery awards

Building work complete

Levi Buckley, directorof operations,speaking at theawards evening


Making a

awards2015

CelebratingourNow in its ninth year, the Making a Difference Awardscelebrate the ongoing achievements, successes and hardwork of colleagues and teams across the Trust.

This year nearly 170 nominationswere received from colleagues,service users, carers and partnerorganisations. The judges had adifficult time choosing just 36finalists and a panel made up ofservice user, carer and staffrepresentatives had the unenviabletask of choosing winning and highlycommended entries.

A new category for 2015, thepeople’s choice award gave thewider community the opportunityto vote for the people who made adifference to them. Over 705 voteswere cast across 11 nominations;not quite in the league of the X-Factor but a remarkable number!

Finalists gathered at Jurys Inn,Middlesbrough on Friday 11 Marchfor the award presentationevening. The glittering event wascompered by BBC York presenterand reporter, Elly Fiorentini(below right), and the awardswere presented by Trust chief

executive, Martin Barkley (belowcentre) and chairman, Lesley Bessant(below left).

Commenting on the night and theachievements of staff, Martin Barkley,chief executive said: “The Making aDifference Awards formally recognisethe hard work and commitment of staffacross the Trust. I was deeplyimpressed and inspired by all of thefinalists and would like to congratulatethem on their continued contribution”.

Lesley Bessant, chairman, added: “Eachnomination received shows our staff areheld in high regard by the service users,families or colleagues who nominatedthem. I was proud to meet with somany talented, motivated andcompassionate colleagues on theevening and would like to congratulatethem on their achievements”.

Find out more about the

winners and their work at

www.tewv.nhs.uk/staffawards

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Felicity ShawRobert Hawkesand Professor Joe Reilly

Drum roll ladies and gentlemen...it’s time to meet the Making a Difference2015 winners...

By public demand and new for 2015!

People’sWinner: Robert Hawkes, psychotherapist and Professor Joe Reilly, consultant psychiatrist

Highly Commended: Felicity Shaw, personalassistant, psychology, learning disabilities services,Flatts Lane Centre

Lisa Cole

Kasi PrasadPaul Smith

Roseberry wardMental health team

DevelopingservicesWinner: Gayle Robinson and Aisha Rossi, forensicmental health services, Roseberry Park, Middlesbrough

Highly Commended: Lisa Cole, employee supportservice lead Gayle Robinson and

Aisha Rossi

improvement system (QIS)Winner: Mental health team, forensic mental healthservices, HMP Holme House, Stockton-on-Tees

Highly Commended: Roseberry ward, mental healthservices for older people, Bowes Lyon unit, LanchesterRoad Hospital, Durham

TEWV

New for 2015!

LifetimeWinner: Paul Smith, specialist nurse, medicaleducation

Highly Commended: Kasi Prasad, consultantpsychiatrist, child and adolescent mental healthservices, North Yorkshire

New

2015

New

2015


Workingthe scenesWinner: Janet Robson, volunteer, liaison psychiatryteam, mental health services for older people, Teesside

Highly Commended: Tracey Chapman,administrator, adult mental health services, ARCHRecovery College, Durham

Tracey ChapmanJanet Robson

Associate nurseconsultants

Specialist health team

Sarah Clayton and Lee Bradley

Physical healthcare team

Improving theexperience

Winner: Physical healthcare team, forensicmental health services, Roseberry Park, Middlesbrough

Highly Commended: Sarah Clayton and LeeBradley, forensic mental health services, RoseberryPark, Middlesbrough

Birch wardInpatient services

Team the yearJoint Winner: Inpatient services, adult andmental health services for older people, York andSelby

Joint Winner: Birch ward, adult eating disordersinpatient service, West Park Hospital, Darlington

Ann ThomasTracy Hadwin

LeadershipWinner: Tracy Hadwin, clinical lead, Birch ward,West Park Hospital, Darlington

Highly Commended: Ann Thomas, modernmatron, forensic mental health services, RoseberryPark, Middlesbrough

Winner: Specialist health team, learningdisabilities services, Durham and Darlington

Highly Commended: Associate nurseconsultants, liaison psychiatry team, mental healthservices for older people, Teesside

Working in


WinnerJenny Trowsdale Associate practitioner, children and young people’sservices, Teesside

“A shining star” Jenny is commended for being kind, caring andcompassionate, helping a young, withdrawn service user welcome hermother back into treatment sessions and generally making them feelbetter.

HighlyCommended

Sandra BellVolunteer and expert by experience, adult mental

health services, Durham and Darlington

Passionate about recovery, Sandra is described by her nominator as anambassador who “has a talent for inspiring enthusiasm in everyone shemeets”.

And a special award this year goes to…Martin BarkleyChief executive

For a lifetime contribution to health services

Passionate about improving the quality of healthcare, Martin has had acareer in the NHS spanning nearly 44 years. Chief executive at the Trustfor eight years, he has helped TEWV to become one of the best mentalhealth Trusts in the country, delivering financial and governanceimprovements as well as driving clinical change including the Trust’sstrong commitment to recovery focussed services. Martin will retirefrom the Trust at the end of April.

Chairman’s hero award

The chairman’s unsung hero award is a very special award,judged and presented by Trust chairman, Lesley Bessant.

Jenny Trowsdale

Martin Barkley

Sandra Bell

Thank you to all our sponsors who supported the Making a Difference Awards 2015.



Lights, camera, actionTwo films have been co-produced with experts by experience, tohelp explain two processes we use at TEWV. Followingsuggestions by service users at previous workshops, the scriptsand role play scenarios have resulted in two short videos.

They focus on what information service users need to support the use of‘Patient Recorded Outcome Measures (PROMs); how staff shouldintroduce their use to make sure they’re used in a way that informs careand shared decision making and how reports should be used jointly withservice users to review progress and the impact of care planning.

Called “Using Short Warwick Edinburgh Mental Well Being Scale(SWEMWBS) to inform initial assessment” and “Using SWEMWBS toinform clinical review” the films will be available to staff to increase theirunderstanding and skills, and to help incorporate SWEMWBS intoroutine clinical practice.

Our recovery conference tookplace in March, where over170 staff, service users, carersand supporters came togetherto celebrate the achievementsof recovery related projectsand practice.

In a mix of presentations,workshops and experts byexperience stories, the eventexplored what recovery meansand how the Trust issupporting people to lead afulfilling and meaningful life,irrespective of symptoms anddiagnosis.

Since 2013 we’ve beenembedding a recoveryprogramme in TEWV,transforming our culture tolook beyond symptoms andhelping people to worktowards their personal lifegoals and dreams.

We now provide moreopportunities for those withlived mental healthexperience to work at theTrust, have established ARCHRecovery College and aremaking sure our riskprocedures promote, ratherthan hinder, recovery.

The recovery projectteam with speakersfrom the conference

Kerry Jones (left) withKaren Deeny, NHSEngland’s head of staffexperience whopresented the award

Patient and carerexperience team withtheir certificate

PROMs on film

Celebrating recovery

Nationalrecognition

TEWV has scooped twoaccolades at the NHSEngland Friends andFamily Test awards, set upto recognise NHS providerswho are going the extramile in their work to listento both patients and staff.

Kerry Jones, staff experienceproject manager and our patientand carer experience team wereboth presented with awards fromover 100 shortlisted entries.

Kerry took the winner’s award for‘Best staff Friends and Family Testinitiative’ following her work withstaff to improve their workexperience. This followedfeedback from some staff who feltunable to make suggestions to

their work area. Action plans weredeveloped to tackle the issueswhich included introducing newways for staff to use their initiativemore and encouraging them toattend a bi-monthly away day,away from the clinical area.

Highly commended at the awardswere our five strong patient andcarer experience team who werecommended for putting aTrustwide system in place for thecollection, analysis and circulationof patient and carer experiencefeedback. This was achievedthrough the introduction of a newcore survey in a variety ofaccessible formats and languages,briefings, bulletins and qualityvisits.


Change of name The patient and public involvement (PPI) team has changed its name to theinvolvement and engagement team. If you have recent experience of usingour services, or care for someone and want to get more involved with us,why not contact us and an involvement and engagement officer will talkyou through the range of opportunities that are on offer.

Governorspotlight Colin Wilkie, public governorrepresenting Hambleton andRichmondshire, talks about hisinvolvement in interviewingfor a new for a new Trust chiefexecutive.

When joining the Trust as a publicgovernor, Colin had no idea thathe would be sitting on aninterview panel with the chairmanlooking for a new chief executive.

“This is how involved you canbecome as a governor, being

invited to take part at this level is ahuge privilege, knowing you arerepresenting service users, carers,members and governors inensuring that the right person isselected to lead an organisation asbig and successful as TEWV.”

As part of a rigorous selectionprocess over two days, there wereopportunities for service users,carers, stakeholders and fellowgovernors to meet candidates,listen to presentations and askquestions in a focus groupenvironment. Views were fed intothe interview panel and played animportant part of the selection.

“There were two exceptionallystrong candidates and views raisedthrough focus groups were

considered in detail. I personallyasked candidates about how theywould ensure that the quality ofservices would be maintained, andin fact improved, as NHS financesbecome ever tighter, along withquestions around theirpresentations. After interviewingboth candidates with thechairman, two non-executivedirectors and an external chiefexecutive, a very lengthy anddetailed discussion on themerits of both candidatesfollowed. I can assure everyonethat candidates were putthrough a tough two days andthat the decision to appointColin Martin was fully supportedand approved by the Council ofGovernors.”


Members news

We areseeking 15new publicgovernorsfrom earlyMay, to takeup posts on1 July. Ourgovernors

make a significant contributionto the quality and delivery ofservices. Their views, comments,and at times challenges, arewelcomed by the Board ofDirectors. Anyone over 16 yearsold can self-nominate, as longas there is a vacancy in theirconstituency. Full training andsupport is available and youdon’t need to have any skills orexperience, just a passion and

interest in mental health andlearning disability services.

Do you want to make adifference to your area, learnabout what the Trust does andbe able to influence it? If sowhy not nominate yourself?For more information about the role of a governor or about your membership call01325 552314 or [email protected].

Elections held during Marchhave now concluded and wewelcome staff governor GaryMatfin, and public governors Dr Mina Bobdey, Martin Combs,Nathaniel Drake and PeterHarrison.

Governors get involved

Coming to an event? Would you like to speak to your governor or the Trust secretary’s team? Tel. 01325 552314 Email. [email protected] Write to: Council of Governors, West Park Hospital, Edward Pease Way, Darlington DL2 2TS

Keep up-to-date with events and meetings

Like us on Facebook TEWV.FT Follow us on @TEWV

or visit www.tewv.nhs.uk

Highlights of some of your governors’ work:• Janice Clark visited a learning disability service in Teesside which had

implemented positive behaviour support (PBS) techniques. Janice said:“Inpatient wards have reduced the use of restrictive practices by fullyimplementing PBS plans, which are kept updated and used to ensurepeople’s needs are met by getting to know an individual’s triggers and earlywarning signs. This allows staff to take pre-emptive action to avoidchallenging behaviour. It was a real privilege to be welcomed into such anextremely hard working and caring team.”

• Governors visited The Glades, a new building at West Lane Hospital inMiddlesbrough, which provides inpatient facilities for young people acrossthe Trust. The Glades is home to the hospital’s education facilities andgovernors were impressed to see classrooms within the care environment,as it is something they didn’t realise is a requirement for young people whomay need to be in hospital.

• We held a meeting of the Council of Governors where the board was askedabout privacy and dignity at Roseberry Park, Middlesbrough, opening hoursof the cafe facilities, volunteering roles, ability to contact staff and use oftext messaging, as well as performance assurance on pressure ulcers andmedication errors.

Advance notice of elections

Colin Wilkie (front) withhis governor colleagues


MEMBERS NEWS insight ISSUE 53 Spring 2016 9

Join usYour governors invite you toattend...

Board of Directors meetingWest Park Hospital,Edward Pease Way, Darlington, DL2 2TSTuesday 24 May at 9.30amTuesday 21 June at 9.30am

Council of GovernorsMiddlesbrough Football Club, TS3 6RSThursday 19 May at 6pm

An event has been held to celebrate theachievements of the street triageservice in Teesside and the publicationof an evaluation of the service by theUniversity of Northumbria in thejournal, ‘Policing’.

The street triage service sees mentalhealth nurses attending incidentsalongside police officers to assess themental health of vulnerable people andensure they receive the appropriate careand direction. The service has been agreat success since its launch, reducingthe number of detentions under themental health act and improving theknowledge of mental health within theCleveland Police force.

The team has received nationalrecognition and the event, which wasattended by police, commissioners,clinicians and researchers, provided anetworking opportunity to share some ofthe best practice learned from thescheme.

Streettriageresearchpublished

Cleveland street triage team andCleveland Police working in partnership

Adult service users are benefittingfrom a pathway of care addressingthe impact trauma may have had ontheir mental health.

Between one third and three quarters ofour patients are known to haveexperienced trauma. The Trauma CLiP(Clinical Link Pathway) is supporting staffto have more meaningful conversationswith service users, asking “whathappened to you?” rather than focusingsolely on symptoms.

Used alongside other pathways of care,the CLiP helps to make sure people arereceiving the most effective interventionsto support them in their recovery.

Angela Kennedy, service lead, said “Thereis a strong link between trauma andpsychiatric problems. Trauma informedservices are a way of making sure thisimportant issue is considered and thatpeople are supported in a way that is mosthelpful for them.”

Trauma informed services

Governorquestion timeThe Council of Governors is always keento hear from members. Do you have acomment, feedback or a question youwould like to ask? Please [email protected] or write toCouncil of Governors, West Park Hospital,Edward Pease Way, Darlington DL2 2TS.

92251Membership updateTotal number of members

l-r: Valentina Short, service lead;Mark Allen, staff trainer andAngela Kennedy, service lead


Tracey Storey, CAMHSteam manager meetswith Princess Anne

Pho

to: N

ort

her

n E

cho

Darlington child and adolescent mental health services(CAMHS) team manager, Tracy Storey (pictured centreback), represented the Trust at a youth offending service(YOS) event in December, attended by HRH Princess Anne.

The event at Central House in Darlington allowed Princess Anneto meet with the YOS, who had earlier in the year won a ButlerTrust award, for which she is a patron.

Representatives from partner agencies were invited to attend,to showcase how the YOS and their partners work together tosafeguard families and young people in the town. Princess Annemet and chatted with them and expressed how impressed shewas with the working relationships and achievements this hadhad in helping people to turn their lives around for the better.

What is the best thing about your job?Helping people who are Deaf access and receive services using BritishSign Language, as this is often a barrier to their care and treatment. Thechallenges faced by the Deaf community accessing services is somethingvery close to my heart and which I have a personal passion about, havinga Deaf brother. In addition, I am also able to use my skills as a mentalhealth nurse to support Deaf people in their recovery.

Where do you see yourself in ten years’ time?I am far too young to think about things that far ahead and with twoyoung daughters I’m still working to pay for all the “Dad...can I have...”

What was your first job, where and what did it involve?Shelf stacker and checkout assistant in what was a Safeway supermarketstore. The worst part of the job was the uniform, a bright green tank topand black bow tie - very chic!

How do you like to spend your leisure time?Going for a run. That is, when I’m motivated, so not that often really.

What is your main ambition in life?I have always wanted to run a marathon so it is something I mighteventually do.

What was the last book you read?“Stick Man” by Julia Donaldson. It’s a children’sbook that I read to my daughters, feels like everynight. I enjoy it because it’s short and Idon’t have to think too hard, but also itreminds me of how important myfamily is to me.

What is your best childhoodmemory?My first BMX when I was about eightyears old. It was black and red and Iadded a plastic bottle to the rearframe so it hit the spokes and madeit sound like a motorbike.

Who’s had the greatest influenceon your career?It’s hard to say really. Someone oncesaid to me “never think you know itall because you never will.” I alsohave to thank all my mentors,supervisors and colleagues who havealways given me their support.

An insightinto...

Stephen Parry Clinical nurse specialist, mental health and deafness service for Tees, Durham and Darlington


Royal visit celebratespartnership work

A project to move our staffto join bases with the elderlyfrail unit at the UniversityHospital of North Tees hasbeen completed withresounding success.

Led by advanced nursepractitioner, GemmaPickering, our mental healthservices for older people teamjoined ward 37 in October lastyear, with both patients andstaff reaping the benefits.

By working in one base,mental health and acute

nursing staff can now assessolder patients more quickly onward 37, the emergencyassessment and short stayunits and in accident andemergency. This can preventunnecessary admission to ahospital ward and helppatients get home safelywithin 72 hours.

TEWV staff are now involvedin a patient’s care earlier andcan give first hand advice ondementia and caring forpeople with cognitiveimpairment.

Gemma Pickering(left) and LauraWelsh, wardmatron

Full potential


FOCAL POINT insight ISSUE 53 Spring 2016 11

For more information:

tel: 01642 451674 email: [email protected]

A well workforce means thatwe are also better able tosupport our service usersand colleagues.

Our health and wellbeing team are here tohelp improve the health and wellbeing ofall TEWV staff. Based at Flatts Lane Centrein Middlesbrough the team includes thehead of staff health and wellbeing andemployee support staff.

Although small in size, they work with lotsof other teams who provide staff withsupport too, such as human resources,psychology, mindfulness, occupationalhealth services and many more.

Commenting on their work, Sheila Jones,head of staff health and wellbeing said:“We are always striving, in line with theTrust’s commitment, to improve the healthand wellbeing of staff and provide themwith new and meaningful services. Theservice is not just about reducing ill health,but trying to make things better.

“We’ve introduced a number of initiativesduring the four years that the team hasbeen up and running, our latest being‘Wellbeing Wednesday’. This was kick-started during nutrition and hydration weekin March when we asked staff to take upthe challenge of increasing their fluid, and

fruit and vegetable intake. By setting aweekly theme we’re hoping toencourage staff to think about theirown health and wellbeing and to getinvolved, either as individuals oras teams.

“Our employee psychologyservice recently completed anevaluation of the pilot that began

last March and received further funding.The service supports staff who areexperiencing work related stress, anxiety ordepression, by helping them to developresilience to overcome these issues.Feedback has been extremely positive.

“Now in its fifth year the employee supportservice has helped hundreds of staff withvarious issues ranging from conflict at workto resilience building. It’s available for allTrust staff.

And if you’re a member of staff whowants advice on support and services,

to give feedback or simply askquestions about health andwellbeing, you can ‘Ask Alex’ -the team’s very own mascot. Youcan get in touch with Alex [email protected]

Improving our staff’shealth and wellbeing

Promoting WellbeingWednesday

“Health and wellbeing is about making sure peoplefeel good and function well, both physically andmentally. A key element is working in partnership topromote health and wellbeing to proactivelyprevent ill health through education, promotionand encouraging participation in key activities.”

Health and wellbeing strategy

Lisa Cole and Cheryl Ing,support officers

“The support that Ireceived was amazing. Icannot begin to say howmuch it helped me and Ihave told people aboutthe fantastic service.”


Rebecca Wastell,student nurse


News in brief

What’s going onTo publicise your service news in insight, social media orthe press, contact the communications team at West ParkHospital, Darlington, give us a call on 01325 552023 oremail [email protected]

Keep up to date with what’s happening at TEWV, followus on social media:

/tewvft @TEWV

Boro FCChristmas visit

As part of their ongoing

partnership work within the

community, footballers from

Middlesbrough Football Club

visited our young patients at

the Evergreen, Newberry and

Westwood centres at West

Lane Hospital, Middlesbrough

last December. After some

rather tiring hula hooping and

cake decorating our young

people received some

fantastic Christmas presents

from the players. It was a

great day to remember!

Boro playersChristmas visit

Public generositystrikes againA week of events to raise awarenessaround dementia was organised by therelative of a former patient in the Durhammental health services for older peoplecommunity team alongside the charitycommittee at Durham Land Registry. Aliving streets walking challenge, thechance of winning a delicious gravity cake,tombola and a fantastic cake sale raised amassive £1,200 which will be used to buynew equipment including some outdoorfurniture and games for cognitivestimulation.

Delicious gravity cake

Time for cakeStudent nurse Rebecca Wastellset up her stall in the receptionarea at West Park Hospital,Darlington as part of Time toTalk day on 4 February. Staff,patients and families camealong to sample the deliciouscakes and a fantastic £63 wasraised for Darlington Mind.

Crisis service isaccredited as excellentWell done to the crisis resolution and home treatment teamin Scarborough, Whitby and Ryedale which has beenaccredited as providing an excellent service by the RoyalCollege of Pyschiatrists. The team was praised by theHome Treatment Accreditation Scheme (HTAS) for theirperson centred care plans and their positive links withcommunity and inpatient teams, acute trusts and streettriage. Service users and carers were involved throughoutthe process and gave extremely positive feedback aboutthe team, describing them as "marvellous".

Staff and patients at Springwood,

Malton, inpatient unit for olderpeople with dementia and complex

needs had a morning of baking in

March as part of nutrition andhydration week. All delicious treats

including biscuits and buns could

be sampled at the tea party in the

afternoon whilst rocking and rolling

to great music. A good time was

had by everyone.

Healthy baking

Nutrition andhydration week

Celebrating their successesDirector of operations for York and Selby, Ruth Hill hosted an event to

celebrate the good work of the teams within the locality and how they had

embraced being part of TEWV. The event showcased a number of case studies

and reviews, demonstrating innovative and patient centred ways of working,

which in turn are improving patient outcomes. Well done everybody!

York and Selby teams


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