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Transcript of 10279191 Quality in Practice 2.0
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Quality in PracticeTo Be The best case Practice
Panji and Nastya
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The Right Care
At the Right Time
For the Right Reason
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because 2015 means that we have to
provide quality experiences.
# of GIP
Experiences
# of GCDP
Experiences
# of TLP
Experiences
# of TMP
Experiences
Quality of our Experiences
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The 10 Best Companies for Customer Service
1. APPLE
2. GE
3. TOYOTA MOTOR CORPORATION
4. GOOGLE
5. SOUTHWEST AIRLINES CO
6. COX COMMUNICATIONS INC
7. HILTON HOTELS CORPORATION8. PAPA JOHN'S INTERNATIONAL, INC
9. THE DIRECTV GROUP, INC
10. SAMSUNG ELECTRONICS AMERICA, INC
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NPS , CEM,
Customer Loyalty
W TF is the
difference?
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...But!
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Minimum Quality Promises
The standardized promises for
every program to ensure the
stability of quality deliveries.
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AIESEC INDONESIA!
AIESEC International Congress, Sharm El Syeikh, Egypt 2013
By AI
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Minimum Promises for TMP/TLP
Minimum Promises for iGCDP
Minimum Promises for oGCDP
Minimum Promises for iGIP
Minimum Promises for oGIP
Minimum Promises for TMP/TLP
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TMP/TLP
Allocation & Selectionprocess
Preparation of theExperience
During the Experience
After the Experience
Minimum Promises for TMP/TLP
Minimum Promises for iGCDP
Minimum Promises for oGCDP
Minimum Promises for iGIP
Minimum Promises for oGIP
Minimum Promises for TMP/TLP
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InternSelection
LCPartnership
Host EntityResponsibility
ComplaintProcedureThe Qualityof Internship
iGCDPMinimum Promises for TMP/TLP
Minimum Promises for iGCDP
Minimum Promises for oGCDP
Minimum Promises for iGIP
Minimum Promises for oGIP
Minimum Promises for TMP/TLP
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oGCDP/
Minimum Promises for iGCDP
Minimum Promises for oGCDP
Minimum Promises for iGIP
Minimum Promises for oGIP
Selection LC Partnership Preparation
Before XPDuring
Exchange XPAfter Exchange
XP
CommunicationDuring
Exchange XP
Minimum Promises for TMP/TLP
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iGIPMinimum Promises for iGCDP
Minimum Promises for oGCDP
Minimum Promises for iGIP
Minimum Promises for oGIP
Intern
Selection
LC
Partnership
Host Entity
Responsibility
ComplaintProcedure
The Qualityof Internship
Minimum Promises for TMP/TLP
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oGIPMinimum Promises for iGCDP
Minimum Promises for oGCDP
Minimum Promises for iGIP
Minimum Promises for oGIP
Selection LC Partnership Preparation
Before XPDuring
Exchange XPAfter Exchange
XP
CommunicationDuring
Exchange XP
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1. Divide into oGCDP, iGCDP, oGIP, iGIP
Discussions!
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2. Open envelope and read case.
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..what to do?
1. Read the case carefully, and define : what is
the thing should be in minimum promises
regarding to the case.
2. Read the Minimum Quality Promises
carefully and find out : What is missing and
needs to be added.
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Time to Presents!
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