What Does a

LEADERSHIP COACH Really Do?

youloudandclear.com757.262.8329

Why Coaching?When your board of directors suggests you bring in a leadership coach to improve on some facet of the organization, How do you react?For most CEOs it goes something like this... “Coach? Why do I need a coach? What’s wrong with me?”I’m here to tell you two things:

• There’s nothing wrong with you. • We all need feedback —that’s how we progress.

Coaches, especially leadership coaches, are brought in to help launch you to the next level: to develop your high potential into high performance, and turn your performers into superior leaders. They are here to hold you accountable to the best version of yourself.

A Mindset ShiftCoaching has often been portrayed as a punitive or corrective tool to be used when circumstances have turned negative. However, in progressive companies coaching is a positive, proven method for helping executives explore their current goals and ambitions so they can achieve new and higher objectives.When partnered with open and willing participants, the power of executive coaching is to:

• accentuate your skills and abilities • boost performance with a more positive outlook and mindset• identify and deal with issues, concerns, and challenges before they become unmanageable

The coaching and mentoring process is about shifting mindsets to see the possibilities, creating a plan, and taking consistent action to realize success once objectives are identified. The best practice approach is to observe and analyze the organization from a holistic point of view. Together, we look for positive, feasible, practical, and attainable improvements.

KELLY MEERBOTTl e a d e r s h i p c o a c h{K}

Kelly: How are you?

COO: I think my staff would be surprised and shocked.

Kelly: Good. That’s what I was hoping for.

Together, we implemented a round of meetings. It took two weeks to complete, and morale demonstrably improved. Then, the COO and I co-created a plan of action to complete all the employee evaluations in 90 days—and completed them in just six weeks. By the end of the second quarter, attrition dropped to 17%, and by the end of the year the team brought in $5M more in annual revenue than budgeted.

The point? Although some techniques may be similar, coaches are not therapists, psychiatrists, or consultants. Executive coaches are creative partners that hold you to be the best versions of yourself. The result? An evolution; a mindset shift: from good to great!

One of my favorite examples is when I was

working with a COO in a medical organization. She had 49 direct staff, medical personnel who supported doctors during procedures. Although her department was responsible for 80% of the company’s $20M annual revenue, it had become a revolving door with attrition at 59%. Morale was terrible. The culture of the department had evolved into a morass of negativity.

During our first coaching session, she sat across from me with her arms crossed in a closed off stance. I asked her, “What would you like to achieve during our work together?”

COO: I’d like to get to the bottom of why so many people are quitting. I’m doing everything I can. I don’t understand it. I reach out to them often, yet I get the sense that they’re afraid of me.

Kelly: Well you do appear to be quite angry.

COO: Really? I try not to be. (begins to cry) I’m going through a very tough divorce. My spouse is a violent alcoholic.

Kelly: Did you know, the more we try to hide our emotions, the more they show?

COO: (Calming down) I can see that.

(At this point, I sit in silence allowing the COO’s emotions to flow and giving emotional space. When they are ready, I ask a question.)

Kelly: When was the last time you had one-on-one conversations with your staff?

COO: It has been so busy that it’s been about 18 months.

Kelly: And aren’t your employees bonuses and salary increases based on quarterly evaluations?

COO: Yes.

Kelly: So what could you do to achieve the outcome you want?

COO: Start scheduling evaluations?

Kelly: That’s one option. Are you open to some coaching around this?

COO: Yes.

Kelly: How do you think it would affect your team if you had one-on-one conversations with them without an agenda—allow them to come in, you ask one question, and then listen?

COO: No agenda?

Kelly: No agenda.

COO: I could try it. What’s the one question?

In progressive companies, coaching is a proven method for taking executives to the next level of leadership.

KELLY MEERBOTTl e a d e r s h i p c o a c h{K}

CONTACT: Kelly Meerbott

HEADQUARTERED: Philadelphia, PA

PHONE: (+1) 757.262.8329EMAIL: kelly@youloudandclear.com

WEB: youloudandclear.com

AFFILIATIONS: Host of Executive Leaders Radio

Inc. Magazine Military Entrepreneur

Guest Columnist for the Philadelphia Business Journal

Member of the Independent Business Alliance

Instructor for Temple University’s Executive Leadership Education Program

Speaker for Pennsylvania Conference for Women

DUNS#: 832070275FEIN#: 80-0464404

STRATEGY // ACTION // RESULTS

IMPACT WITH INTEGRITY, INNOVATION & LOVE

You know there are tools out there that would help you take the next step. Either as a leader, team or organization, you are finding opportunities and challenges. If only you could know what would work best to get you where you want to go.

This is where I come in. I take a holistic approach to get to the root of your issues. I’m not about the quick-fix. I dig into your organization and understand what you need to move forward. I break down high level concepts into building blocks that everyone on your team understands. We walk into the fire, together, to find solutions that are sustainable for your company beyond my time there.

I BELIEVE IN YOUR POWER . . . DO YOU?

C A P A B I L I T Y S T A T E M E N T

• Creating an Environment of Trust• What are Your Guiding Principles?• Getting Results as a Gentle Leader• Accountability for Leaders• How to Tap into Your Inner Leader • Minimizing Politics and Turf Wars• Streamlining Communication• Bring the Morale Up and the

Turnover Down• Creating Customer Astonishment–

Internally & Externally• Gaining Market Share through

Organizational Health• How to Simplify the Complicated

• Southwest Airlines• Sharper Image• PHL Diversity• Ritz Carlton• Four Seasons Boston • Philadelphia Inquirer/Interstate

General Media• Global Prepare• Sony Records• Comcast• PJM Interconnection• Disney World Parks and Resorts• ECPI MCI• Coca-Cola

Honored To Have Worked With . . .Past Speaking Topics . . .

Change management for executives looking to take their new or existing teams to the next level. This is both the safe-harbor-sounding-board and the kick-in-the-pants you need to realize success. You will align your actions with your values and aspirations, in every realm, at every level.

Leadership Coaching

Design and facilitation of programs to eliminate silos, turf wars and politics in your organization. Team building workshops for are customized for you and build off your organization’s guiding principles and leadership frameworks. Most programs include 360° feedback and individual coaching.

Organizational Development

Kelly Meerbott is a respected thought leader, speaker and Leadership Coach to corporate executives. Past clients include but are not limited to: Virgin America, Comcast, Walt Disney World Parks and Resorts, Sony Records and Anytime Fitness, as well as niche and boutique businesses like The Ritz-Carlton of Palm Beach, the Four Seasons Boston, the British Tourism Authority, the Philadelphia Inquirer, PHL Diversity (a division of the Philadelphia Convention and Visitor’s Bureau), Sentara Healthcare, Integrity Staffing Solutions and Universal Studios Parks and Resorts.

In working with executives in powerful positions, Kelly learned although these men and women knew how to run businesses, they still had obstacles thwarting their bigger vision. Kelly guides her clients through a customized change management process to improve company morale, improve productivity, achieve higher profits, streamline communications processes and eliminate politics. Kelly facilitates meaningful workplace conversations around multigenerational workforces and diversity and inclusion.

Kelly creates personal strategies and action plans to help implement long-term, positive, behavior change for corporate executives, their people and their organizations. Kelly is a guest columnist for the Philadelphia Business Journal, a host for Executive Leaders Radio, a featured speaker for Philly Tech in Color and the PA Conference for Women, Instructor for Temple University’s Executive Leadership Education Program, and is featured in Inside Business, A Band of Wives, MilitaryOneClick.com, HearSay with Cathy Lewis. She is one of Linkedin’s top recommended professionals, an expert on Evisors.com, on Forward Metrics and Noomii.com.

Kelly earned her BA in English Literature from the College of the Holy Cross in Worcester, MA. She attended the università per stranieri dante Alighieri in Florence, Italy to study art history and the Italian Language. Kelly has completed post-graduate work in Emotional Intelligence from Case Western Reserve University, Modern Psychology from Princeton University and Leadership Development from the University of Pennsylvania. She is currently at work on her first book that addresses the struggles of people in power.

Kelly was a 2014 nominee for the Leukemia and Lymphoma Society’s Woman of the Year and a mentor at the 2014 PA Commission for Women – Women’s Mentorship Symposium. Kelly lives with her husband Brian, a chef and a twenty-year veteran of the US Navy, and their dog and cat in Bala Cynwyd, PA.

YOU: Loud & Clear | 757.262.8329 | www.youloudandclear.com

http://www.youloudandclear.com

TOGETHERWEAGREETOTHEFOLLOWINGEXPECTATIONS

• Hoursofoperationare8:30-5EST.Unscheduledcallsarenotallowedunlessagreedtobeforehandandbilledatapremiumrate.

• Holdyourselfaccountabletothepromisesyoumake.Ifyousayyou’regoingtodosomething,weshouldexpecteachothertodoit.Letouryesmeanyes.• Cometoyoursessionpreparedtomakeacoachingrequest:“Mycoachingrequestistobecoachedaroundtimemanagement.”Haveanideaofwhatyouwanttotalkabout.• Let’sestablishapointofcontactaheadoftimeandstickwiththatarrangement.Forexample,“Allappointmentstobemadethroughmyassistant.”“Allpaymentstobesentto___.”• Wedon'tnegotiatefees,howeverwedonegotiatehowyoupaythem(i.e.,monthly,quarterly,annually).• Whenyourphonecoachingsessionisscheduled,pleasecallmeat:757.262.8329.Pleasebeontime.• ReschedulingSessions:Ourcoachingsessionsshouldbetreatedasyouwouldtreatameetingwithyourmostimportantclient.Honoryourcommitmenttoyourself-improvement.Barringafamilyemergency,reschedulingisonlypermittedonetimepercontractperiod,andmustbereceivednolessthan48hoursbeforeourscheduledsession.Ifyouattempttoreschedulelessthan48hours,orareano-showtoyourscheduledcall,thesessionwillbeforfeitedwithoutrefund.• WeeklyReports:aredesignedforyourbenefitonmanylevels,1)tokeepyouconnectedtomebetweenoursessions,2)tokeepyouaccountabletoyourgoalsandvisionsforyourselfandaspirations,3)tocontinuethemomentumthatwe'veco-createdwithinoursessionsand,4)tosparkmeaningfuldialoguethatuncoversgapsandblindspotsinallofus.Pleaseunderstandwhenyoumisssubmittingyourweeklyreportyou'renotshortchangingmeyou’reshortchangingyourselfandyourgoals.

• Giving/ReceivingAdvice:Keepinmindthatpeoplearemoreempoweredbyfindingtheirownsolutionsthanbyhavingsolutionsgiventothem.Therefore,asyourcoach,Idonotgiveadvice.Iamtheretolistenandaskquestions.Toensurethatweareoperatingfromthesamecontextandtoestablishasafespaceforopendialogue,asyourcoach,IlistenfromaplaceofloveandIcanassistyouinfindingyourownanswerstoquestionsand/orsolutionstochallenges.Iseeothersashavingallthenecessaryresourceswithintorespond.

• Payments:YouagreetopayyourinvoiceontimeassetforthinyourContract.• Asthecoach,Iagreeto:1)Listenauthenticallytothethoughts,vulnerability,andself-awarenessofmyclientandofmyself.2)Knowthateachpersonwhocomestomeiswise,andwillfindtheirownanswers,theonesthataretrueforthem.