100% Mobile 100% Connected. Revolutionize Customer Service and Grow Faster
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Transcript of 100% Mobile 100% Connected. Revolutionize Customer Service and Grow Faster
Omni-channel mobile customer service & mobile marketing
The Mobile Designer
Comprehensive web-based platform to build mobile apps and to manage your
existing mobile apps. Publish professional apps for customer service, lead capturing,
loyalty and to support your marketing campaigns.
The Mobile Connector
Deep contact center integration in any mobile app including Smart Call Button, Call-back
button, Real-time Waiting Times and position in the queue, Mobile Chat and Visual IVR.
Easily integrate in your existing iOS, Android, Windows 8 apps and HTML5 web apps.
The Mobile Profiler
Make your mobile apps smart and omni-channel. Automatically capture user interests, user
context and user location in your apps. The user profile is automatically displayed to your
contact center agents on any inbound and outbound call, chat session and social interaction.
The Mobile Marketer
Send push notifications with alerts, reminders, promotions and special offers, at the right
place & time. Personalize your messages based on the user profile. Trigger push
notifications based on the location of each user using location targeting (geofences).
WWW.VOCALCOM.COM
Deep contact center integration
in your mobile apps
Easy integration in any app
Omni-channel dashboard for agents with user profile of caller
Big data technology to capture user profiles
Make your contact center omni-channel & personalized
Questions? Call now!and talk about this model
SESSION
LUNCHWALKING
WWW.VOCALCOM.COM
Real-time feedbackon waiting times etc.
Omni-channel mobile customer service & mobile marketing
User context, topic,location, interests
Contact center agent Mobile customer
360° view on caller Omni-channel apps
Deep contact center integration in your mobile apps
Capture user context, interests & location
Omni-channel dashboard for agents with user profile of caller
Send push notifications
Questions? Call now!and talk about this model