1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important...
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Transcript of 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important...
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1.00 Jenny – intros, context, Shropshire, us 1.05 Us1.07 The change setting1.14 A few important principles1.16 An alternative approach 1.18 Dave’s intro1.20 Bubbles 1.25 Forum1.40 Questions1.45 close
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people deliver projectsIntroducing...
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people deliver projects
People and Leadership Developers
Project Deliverers Professional Actors
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stakeholders on the social care front-line
Committed
Stretched
Sceptical
Fatigued
Judged
Challenging
Values driven
When ‘unready’ may not engage... ...when ‘ready’ will really make it work
Resilient Pressured
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stakeholders on the social care front-line
Averse to:• What won’t work in practice for clients • Being lectured at by people who don’t ‘know’• ‘Business’ initiatives• Consultants in general
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The engagement challenge
How to:• Reach the hearts and minds of 50 to 100 stakeholders• With only one day off-the-job• With valuable learning about the change• Relevant to each one of themAnd so:• Making a real impact on engagement
All for around £100 per person
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Sensitive to ‘initiative overload’
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adapting influence to the person & situation
© Copyright: peopledeliverprojectsrelinquish power/control
apply power/control
Workwithmy
needs
Workwithyour
needs
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embracing resistance, not fighting it
Responding to resistance• Respect it• Name it• Accept it• Deal with it
Reaction
Resistance
Ownership
Acceptance
Negative Positive
Emotional
Rational
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building trust in stakeholder conversations
Where we:• Win engagement• Build relationships • Get things done • Tackle issues
momentof
risk?
Courage
Comfort
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An alternative event-based approach
Build a cohesive change team
Light on theory Story and character-led
Everyone participatingPersonalised exercises
Frustration LaughterTension Engagement
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Watch what happens
Meet Dave...
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Is this ethical ?
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people deliver projects
I’m sure I’ll do very well, I’m not an idiot
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Old Misery Face!
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Don’t get drawn into that !
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Deep breath !...Simply
smile sweetly and move on.
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I know how she’s getting on with it.
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She hates it !
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Everything’s a major problem with
HER!
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Oh no! Did I just invite her to ask me about it ?.
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I DON’T KNOW all the answers
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arrrggghhh!
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Don’t get drawn in to all the negativity – keep it positive!
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I know – I’ll reassure her
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NO! I need you to WORRY about it or it won’t happen!
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Now she can’t argue with that
can she !?
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YES SHE CAN!!!
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To stir up trouble in the team !!
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...and she’s been allowed to get away
with her negative behaviour all that
time.It’s a disgrace
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Time to put into practice everything I
learnt on the “Engaging with
Impact” On-line training I took
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C’mon Jack...Shoulders back.
Keep eye contact. Calm reassuring
voice.
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That sounded good
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Didn’t it !!???
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NOOOOO!
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And you still look negative!
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Ah – she looks like she’s going to hit me
‘right here’
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Well that went better than I expected !
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How did Dave do?
?
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This time
please
help him
Back to Dave...
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Equipping stakeholders to lead change
Knowledge
Skills
Ownership
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people deliver projects
Thank you
Questions