reject

10.0 Corrective & Preventative Action Process

AnyoneProblem

Identification

Step-1

Initiate Open Closed

Quality Reporting – Across Process

Problem Identification

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CAT

Implement PlanQuick-Correction

Step-3 (quick response)

CATImplement PlanPrevention Projects

Step-3 (longer project)

CAT (auditor)Audit Results(effectiveness)

Step-4

CAMClosure

Reporting

Step-5

CAMReject

reject

CAM Commits Resources

CAT Analysis & Plan

CAMApprove / reject

Planning

Step-2

Customer Dissatisfaction

Supplier Problems

Detected ProblemsProductProcess

Equipment

Suggested Improvements

Improvement ProjectsHigh Value Areas

Out-Brief

Immediate Action Req’d

Determine Root-Cause

Plan, Authority& Resources

Plan, Authority& Resources

Implemented

Implemented

Follow-up Projects

HighValue

Projects

Quality Reports Status & Trends

CAM: Corrective Action ManagersCAT: Corrective Action Team members

Document Approvals

Role/Position

(Normative)

Owner:

(informational)

Approval Date

COO Bill McIlwain 11/28/06

CTO Terry Boone 11/28/06

Role/Position Reviewed By:

QA Ravi Doshi 11/27/06

Operations Ted DeYoung 11/29/06

Maintenance Dan Rogers 11/28/06

Approved By:

Document Control Jan Rector 11/29/06

Instructions for filling out Document Approval Form1. Identify the owner of the document who has technical authority for content.2. Identify the authority required to review and approve (authority role).3. Identify who acts within required authority for this release.4. Approval date signifies that Document Control has received acceptance of approval.5. Document Control has structural control as defined in 01-01-0001 Preparation & Release of Controlled Documents.

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Revision HistoryDate Revision No. Modification Reason

11/14/06 00 Original issue

3/27/07 Archived since flow chart is embedded in the corresponding procedure.

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