10 Rules of Customer Feedback
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Transcript of 10 Rules of Customer Feedback
![Page 1: 10 Rules of Customer Feedback](https://reader036.fdocuments.net/reader036/viewer/2022081401/559ec1a11a28ab45038b46c0/html5/thumbnails/1.jpg)
10 Rules of
Customer Feedback
![Page 2: 10 Rules of Customer Feedback](https://reader036.fdocuments.net/reader036/viewer/2022081401/559ec1a11a28ab45038b46c0/html5/thumbnails/2.jpg)
© Point Shout
www.pointshout.com
When was the last time you asked for your
clients’ opinion?
![Page 3: 10 Rules of Customer Feedback](https://reader036.fdocuments.net/reader036/viewer/2022081401/559ec1a11a28ab45038b46c0/html5/thumbnails/3.jpg)
© Point Shout
www.pointshout.com Rule #1
Make them feel Important
![Page 4: 10 Rules of Customer Feedback](https://reader036.fdocuments.net/reader036/viewer/2022081401/559ec1a11a28ab45038b46c0/html5/thumbnails/4.jpg)
© Point Shout
www.pointshout.com
Gather customer feedback at
every opportunity
Rule #2
![Page 5: 10 Rules of Customer Feedback](https://reader036.fdocuments.net/reader036/viewer/2022081401/559ec1a11a28ab45038b46c0/html5/thumbnails/5.jpg)
© Point Shout
www.pointshout.com
Encourage customers to talk
about you
Rule #3
![Page 6: 10 Rules of Customer Feedback](https://reader036.fdocuments.net/reader036/viewer/2022081401/559ec1a11a28ab45038b46c0/html5/thumbnails/6.jpg)
© Point Shout
www.pointshout.com Rule #4
Don’t spend large amount of
money doing it
![Page 7: 10 Rules of Customer Feedback](https://reader036.fdocuments.net/reader036/viewer/2022081401/559ec1a11a28ab45038b46c0/html5/thumbnails/7.jpg)
© Point Shout
www.pointshout.com Rule #5
Make it easy for customers to
provide feedback
![Page 8: 10 Rules of Customer Feedback](https://reader036.fdocuments.net/reader036/viewer/2022081401/559ec1a11a28ab45038b46c0/html5/thumbnails/8.jpg)
© Point Shout
www.pointshout.com Rule #6
Give customers an incentive
to talk
![Page 9: 10 Rules of Customer Feedback](https://reader036.fdocuments.net/reader036/viewer/2022081401/559ec1a11a28ab45038b46c0/html5/thumbnails/9.jpg)
© Point Shout
www.pointshout.com Rule #7
Don’t just solicit feedback, put
them in the drivers seat
![Page 10: 10 Rules of Customer Feedback](https://reader036.fdocuments.net/reader036/viewer/2022081401/559ec1a11a28ab45038b46c0/html5/thumbnails/10.jpg)
© Point Shout
www.pointshout.com Rule #8
Remember to thank your
customers for their feedback
![Page 11: 10 Rules of Customer Feedback](https://reader036.fdocuments.net/reader036/viewer/2022081401/559ec1a11a28ab45038b46c0/html5/thumbnails/11.jpg)
© Point Shout
www.pointshout.com Rule #9
Share customer feedback
throughout the organization
![Page 12: 10 Rules of Customer Feedback](https://reader036.fdocuments.net/reader036/viewer/2022081401/559ec1a11a28ab45038b46c0/html5/thumbnails/12.jpg)
© Point Shout
www.pointshout.com Rule #10
Use feedback to make
changes quickly