10 actionable tips before you start a/b testing #cro #abtesting

51
Hi, I’m Arnout Hellemans and I will be talking about the 10 things to do before you start a/b testing: there is so much actionable stuff you can fix for more money, I’ll inspire you. Arnout Hellemans | CW2017 | [email protected] twitter.com/HELLEMANS

Transcript of 10 actionable tips before you start a/b testing #cro #abtesting

Page 1: 10 actionable tips before you start a/b testing #cro #abtesting

Hi, I’m Arnout Hellemans and I will be talking about the 10 things to do before you start a/b testing: there is so much actionable stuff you can fix for more money, I’ll inspire you. 

Arnout Hellemans | CW2017 | [email protected] twitter.com/HELLEMANS

Page 2: 10 actionable tips before you start a/b testing #cro #abtesting

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Focus on the right metricClicks? CTR? Traffic? Conversions? Conversion rate?

One question: How do you make money?

Page 3: 10 actionable tips before you start a/b testing #cro #abtesting

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Step #1The basics.

Page 4: 10 actionable tips before you start a/b testing #cro #abtesting
Page 5: 10 actionable tips before you start a/b testing #cro #abtesting

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

404 pages can be killingPaid channels ending up in nowhere.

Incoming links end up nowhere (seo and referral traffic)

Internal dead ends

Page 6: 10 actionable tips before you start a/b testing #cro #abtesting

How to find 404 pages

Google analytics search on 404 page title

Google webmaster console

Bing webmaster console

Use a crawler like screaming frog or semrush for internal broken links

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Page 7: 10 actionable tips before you start a/b testing #cro #abtesting

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Tip #1

Page 8: 10 actionable tips before you start a/b testing #cro #abtesting

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Page not found title search (GA)

Page 9: 10 actionable tips before you start a/b testing #cro #abtesting

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Tip #2

Page 10: 10 actionable tips before you start a/b testing #cro #abtesting

Crawl errors in Google Webmaster Console

Page 11: 10 actionable tips before you start a/b testing #cro #abtesting

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Crawl errors in Bing webmaster tools

Page 12: 10 actionable tips before you start a/b testing #cro #abtesting

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Tip #3

Page 13: 10 actionable tips before you start a/b testing #cro #abtesting

Screaming frog

Page 14: 10 actionable tips before you start a/b testing #cro #abtesting
Page 15: 10 actionable tips before you start a/b testing #cro #abtesting

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Tip #4

Page 16: 10 actionable tips before you start a/b testing #cro #abtesting

Speed; The need for speed.

Gtmetrix.com

Pagespeed insights

Webpagetest.org

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Page 17: 10 actionable tips before you start a/b testing #cro #abtesting
Page 18: 10 actionable tips before you start a/b testing #cro #abtesting

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Page 19: 10 actionable tips before you start a/b testing #cro #abtesting

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Page 20: 10 actionable tips before you start a/b testing #cro #abtesting

Things to check:Mobile usability, speed and more, responsive might not cut it.

Page 21: 10 actionable tips before you start a/b testing #cro #abtesting

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Tip #5

Page 22: 10 actionable tips before you start a/b testing #cro #abtesting

HTTPS for trust

Page 23: 10 actionable tips before you start a/b testing #cro #abtesting

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Tip #6

Page 24: 10 actionable tips before you start a/b testing #cro #abtesting

Speed v2.

HTTP/2

PHP7 and Server tweaking

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Page 25: 10 actionable tips before you start a/b testing #cro #abtesting

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Tip #7

Page 26: 10 actionable tips before you start a/b testing #cro #abtesting

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Page title and meta description.

Everyone thinks it’s SEO

but

It’s more, it’s the start of your funnel!

Page 27: 10 actionable tips before you start a/b testing #cro #abtesting

Title and meta description research.

Tips:

Do a site:domainname.com search and check the results.

Combine GA and Screaming frog.

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Page 28: 10 actionable tips before you start a/b testing #cro #abtesting
Page 29: 10 actionable tips before you start a/b testing #cro #abtesting

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Tip #8

Page 30: 10 actionable tips before you start a/b testing #cro #abtesting

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Google Analytics Ecommerce script.

“Ecommerce tracking allows you to measure the number oftransactions and revenue that your website generates”

Source: Google

Page 31: 10 actionable tips before you start a/b testing #cro #abtesting

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Focus on where you make the money.

Work from margin.

Extra dimensions in all reports.

Page 32: 10 actionable tips before you start a/b testing #cro #abtesting

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Page 33: 10 actionable tips before you start a/b testing #cro #abtesting

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Page 34: 10 actionable tips before you start a/b testing #cro #abtesting

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Page 35: 10 actionable tips before you start a/b testing #cro #abtesting

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Tip #9

Page 36: 10 actionable tips before you start a/b testing #cro #abtesting

Form optimisation.

Don’t ask too much. Keep it simple.

Communicate payment methods.

Communicate delivery times and options.

Inline validation.

Measure your errors.

Context of the form.

Page 37: 10 actionable tips before you start a/b testing #cro #abtesting

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Page 38: 10 actionable tips before you start a/b testing #cro #abtesting

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Inline validation

Page 39: 10 actionable tips before you start a/b testing #cro #abtesting

Inline validation tracking.

Use GA event tracking for the big picture.

Use Hotjar to see it happening.

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Page 40: 10 actionable tips before you start a/b testing #cro #abtesting

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Inline validation errors in GA

Page 41: 10 actionable tips before you start a/b testing #cro #abtesting

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Drill down in the fields

Page 42: 10 actionable tips before you start a/b testing #cro #abtesting

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Hotjar tags the same as GA

Page 43: 10 actionable tips before you start a/b testing #cro #abtesting

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Tip #10

Page 44: 10 actionable tips before you start a/b testing #cro #abtesting

Google Analytics

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Page 45: 10 actionable tips before you start a/b testing #cro #abtesting

Exclude internal traffic and Spam in Google analytics.

Don’t screw your results by measuring the wrong things.

Internal sessions won’t convert (just testing!)

Google analytics spam happens, and can be huge.

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Page 46: 10 actionable tips before you start a/b testing #cro #abtesting

Filter internal traffic

Page 47: 10 actionable tips before you start a/b testing #cro #abtesting

Spam in Google analytics

Page 48: 10 actionable tips before you start a/b testing #cro #abtesting

Google analytics; no internal UTM tagging.

Every click is an extra session (Conversion rate is based on sessions)

You lose the original traffic source.

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Page 49: 10 actionable tips before you start a/b testing #cro #abtesting

Internal UTM tagginghttp://www.easyjet.com/en/holidays/deals/winter-sun-deals/?

utm_medium=referral&utm_source=easyjet.com/en/&utm_campaign=menu&utm_content=Section4Link5

Arnout Hellemans | CW2017 | [email protected] | twitter.com/HELLEMANS

Page 51: 10 actionable tips before you start a/b testing #cro #abtesting

Thanks for joining me!Arnout Hellemans [email protected] Twitter: @hellemans