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CIO Council Briefing: IT Contingent Labor Program

Hubert D. Harris, PMPIT Category Manager

Supply Chain Management DivisionNovember 4, 2009

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Agenda• Agency Challenges• Program Challenges• Operational Review findings• Benefits of program changes• Interim/Next Steps• Future Vision• Agency Participants

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Agency Challenges • Business need require that IT solutions be developed

quickly• Loss of agency autonomy due to VITA• Loss of business relationship with suppliers• Displeasure expressed with SMSA and Advanced IT

Resources contracts during Operational Review: – Quality of contract workers– High administrative costs resulting from layering– Need for flexibility– Need for more procurement options for staffing IT contingent

labor– Agencies perceive that SMSA is more expensive

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Program challenges• No talent management • No policies, standards, and guidelines exist to

balance IT talent needs with HR and Procurement regulations

• No consensus among customer agencies, suppliers, DHRM or VITA on program direction

• No system for managing talent and $100M in spend

• No transparency into spend• Inconsistent processes

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Operational Review findingsIncluded in current program

• Enlist an Advisory Committee for IT Staff Augmentation– Formed in September 2008 (DOC, VDOT, VDH, DSS, DOE,

DHRM, VCCS) • Chief of Staff (CoS) appointed Governor’s IT Contingent Labor

Steering Committee in December 2008. Meets bi-weekly– Members include SoT, SoF, DHRM, and CAO

• Amend law, policies and procedures to optimize human capital– DHRM and CAO have human capital responsibilities in Code– New internal controls created by CoS with exceptions approved

by SoT, DHRM, and CAO• Achieve SWaM goals • Assist smaller agencies in IT Staff augmentation procurement

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Operational Review findingsIncluded in solicitation

• Enlist an Advisory Committee for IT Staff Augmentation – Agency participation in solicitation (VDOT, VDH, and DSS)– Agency participation in implementation

• Implement an open network model with vendors pre-qualified for IT staff augmentation and consulting

• Rate the performance of any vendors and contractors used• Centralize reporting • Provide training and change management for the new process

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Benefits of program changes• Reduce costs and layers in order to save agencies money • Establish volume discounts that further lower administrative fees• Align bill rates with job description and technology used• Increase flexibility by adding new consulting categories and

adding new qualified suppliers to the open network• Common engagement process for staff augmentation and

deliverables-based eases agencies burden • Eliminate duplicate data entry through interface with eVA

procurement system, simplifying the ordering process• Ability to capture data on agency talent needs while providing

transparency, control and oversight, using a robust technology-based solution

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Interim Steps (next 60-90 days)• Contract to be awarded early 2010 (underway)• IV&V job description and rate established (completed)• SMSA contract extended for interim/contingency* (completed)• Renew existing SMSA resources for 6 months (Nov 9 – Dec 18) • Migrate hourly AIT resources to SMSA at no additional cost to

agencies for six months• Establish workgroups for implementation and go-live

– Agency Advisory Council (HR, IT, Procurement, MSP & VITA)– Supplier Outreach Council (Sub-contractors, MSP, & VITA )– Supplier Diversity Council (SWaM suppliers, MSP & VITA)

Note: SMSA will be terminated when the new MSP solution is available

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Future Vision• Enhance the quality and talent of the IT workforce• Continue to protect COV by mitigating and

transferring co-employment risk from agencies to suppliers

• Create value to taxpayer by controlling cost and leveraging spend

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IT Staff Augmentation Advisory Committee Members • Dr. Jim Burns, VDH• Rick Davis, VADOC• Mary Clarke, VDOT• Don Rainey, DSS• Wiley Rowsey, DOE• Chris Lee, VCCS• Diane Anderson, DHRM• Jim Roberts, VITA

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IT Contingent Labor Steering Committee • John McDonald, Deputy Secretary of

Technology• Craig Burns, Deputy Secretary of Finance• Sara R. Wilson, DHRM• Peggy Feldmann, CAO

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RFP Team

• VDOT• VDH• DSS• DHRM• VITA

Team is comprised of HR, IT, and Procurement subject matter experts from: