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What you may know and what

you probably do not know

about IT in the leasing enterprise

www.liscor.comwww.liscor.com

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• WHAT WE SEE

• IT INESCAPABLE TRENDS

•THE GOLDEN RULES - insights to CEOs for their IT decisions

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WHAT WE SEE

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WHAT WE SEE

CENTRALISED PHYSICAL INFRASTRUCTURE up to 80 % of IT budget is for HARDWAREneed for personnel to “keep the lights on”in the “ancient times” hardware was local now it’s on data-

centerproprietary technology high “total cost of ownership”

TRADITIONAL APPROACH FOR SOFTWARE DEVELOPMENTapproach: engineering+prescription“I build a specific tool and teach you how to use it”ability to solve business problems leasing software: menu+functions...

INTEGRATION WITH EXTERNAL WORLD: “A PROJECT IN THE PROJECT”vendors / WEB marketplaces / service providers ...Bank for Credit Worthiness EvaluationCredit Bureaux for risk relevant information

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THE EVERGREEN DRIVERS

REGULATION Fulfillments for National Bank surveillance

RISK CONTROLCredit Worthiness EvaluationAsset Management

WORKOUT MANAGEMENTLitigation managementCredit collection

SUPPORT TO PHYSICAL SALE NETWORKVendorsBanks

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WHAT WE KNOW – FUNCTIONAL COVERAGE

• Third party management• Price engine• Quotation• Credit application• Credit worthiness evaluation• Contract activation• Contract lifecycle management• Leased asset management• Accounting IAS/IFRS + LOCAL GAAP• Local compliance to National Bank• Credit Risk management• Workout/Credit collection• Reporting and M&C• Treasury management

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IT

the INESCAPABLE TRENDS …

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THE INESCAPABLE TRENDS

1. Process driven approach - Business Process Management - BPM

2. Going MOBILE

3. CLOUD computing

4. Integration with SOCIAL

5. Integration with WIKI – WIKI-HELP

6. Information ANALYTICS

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INESCAPABLE TRENDS: BUSINESS PROCESS MANAGEMENT

The company must identify and map its business processes and configure them all INTO the leasing softwareThe “process driven” leasing software knows at every time which are the tasks to be processed by each workerSharing business processes among different organization is a real added value of BPM: e.g. credit collection agents can cooperate with the “workout” office and with the customer in the credit collection managementThe dispatching of tasks from/to different workers will be ensured by the leasing software, which knows exactly who is in charge of processing a specific task for each transactionNo longer will the workers activate menu/functions on the software, they will simply follow the processes the system will deliver themThe know-how on business processes will be embedded in the leasing software, reducing operational risks by 90%

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INESCAPABLE TRENDS: BUSINESS PROCESS MANAGEMENT

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People are mobile, and require devices and applications in their hands and no longer (only) machines placed on a deskTraditional PC in our offices will be soon replaced by a tablet, following the approach “bring-your-own”, not only for managers but for all workers.

You must allow customers to get their results H24/7 and more quickly Smartphone and tablets embed Identity Management devices which can ensure that “who is using the device” is really “who he/she claims to be”Connecting, communicating and collaborating with customers will be far more important to the leasing company of the future than merely collecting dataSoftware applications must be ready for this scenario

INESCAPABLE TRENDS: GOING “MOBILE”

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INESCAPABLE TRENDS: GOING “MOBILE”

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Leasing companies must adopt additional ways to reach potential customers and not only rely on increasingly obsolete promotional channels

Integrating social platforms into the leasing software can empower the knowledge workers to share their ideas: comments and recommendations among professional colleagues can be related about the progress of a project or which supplier provides good value or …

A good deal of company business is already being done through social media tools, and these communications are taking place outside of the company software system and are therefore not tracked and not recorded in the system.

If Social media tools will be embedded in the leasing software, you will be able to «pull information out» of those workers with expertise and «preserve» it for use by other workers throughout the organization

Social techniques make it easier for people to reach their peers for advice: the time has come to stop fighting the tide towards social media and instead using its power within the enterprise

INESCAPABLE TRENDS: “SOCIAL” INTEGRATION

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INESCAPABLE TRENDS: “SOCIAL” INTEGRATION

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The CLOUD computing paradigm represents a "utility model of computing“

No more hardware to be managed and upgraded, no need to spend 80% of your IT budget just to "keep the lights on”

Much of the infrastructure service can be offloaded to specialized providers who can do it more efficiently than you can, billing your company on a “pay per use” formula

CLOUD computing is the model for delivery of whatever computing resources are needed and for activities that grow out of such delivery, both for internal needs and for partners

Critical information are protected by means of cryptographic devices which are available only to the information owner (the leasing company) so as to ensure maximum privacy

Not all software application are compatible with the CLOUD ecosystem.

INESCAPABLE TRENDS: CLOUD COMPUTING

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WIKI is a standard for creating a knowledge-base written and edited collaboratively by volunteers or by appointed personnel within the company workforce.

As the industrial workforce shrinks due to retirement , capturing their knowledge of your company’s business processes, rules and behaviours will become a vital concern.

Structuring company information in a dynamic format like a WIKI-HELP is an effective and cheap way to drive improvements in complex processes like contract management, relationships with service providers and suppliers and even vendor management.

The WIKI-HELP can support users to solve issues and exceptions which are not manageable via the ordinary functionalities of the leasing software

In the WIKI format, a company can document not only their current business rules, but how those processes have changed over time—an important requirement to ensure awareness to the knowledge workforce

INESCAPABLE TRENDS: INTEGRATION WITH “WIKI”

Business Process Management (BPM) creates a database containing all the history of the processing of all transactions by all the different workers , on which analysis can be performed (Business Activity Monitoring - BAM)

The information gathered in this way are an asset of the highest value for your organization

For users from the external world, mobile devices will allow customers/ /vendors/partners to interact more and more with your software platform, thus allowing your company to collect additional positional/time and navigational data, never managed before

Sensors data will transparently enhance the experience of the leasing company, integrating the virtual and physical worlds contextually: position tracking for Leasing Assets is a good example of this scenario

To benefit from your information assets, it’s vital to use Information Analytics in order to produce insight and to improve the quality of decision making

INESCAPABLE TRENDS: INFORMATION ANALYTICS

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INESCAPABLE TRENDS: INFORMATION ANALYTICS

Some KPI provided by Business Activity Monitor:

•Process analysis

•Average service time

•Bottleneck alerts

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THE GOLDEN RULES

strategic insights to CEOs for their IT decisions

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Golden rules you should discuss with your IT Officer

APPLICATION STRUCTUREBuilt on BPM (Business Process Management)Multichannel compliantMulticountry (if needed)Multilanguage (if needed)Interoperable with social platforms

USER INTERFACE must be Web Oriented must support mobile devices («tablets» at least)

CENTRAL SYSTEM transactions must be «process driven» (BPM)must be multiplatform and portable on Cloud infrastructuremust be built on «SOA» (service oriented architecture)

THE GOLDEN RULES

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LISCOR SpaC.so C. Colombo 1020144 Milan ItalyPhone +39 02581521

Str. Nicolae Caramfil Nr. 25014141 Bucuresti - RomaniaPhone: +40 372 783639

C/ M. Legendre 16-1º Of. 212328046 Madrid - EspañaPhone + 34 608788893

Mezhova street 12 off. 4404123 Kyiv UkrainePhone +38(044) 451-64-16

www.liscor.comwww.liscor.com

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ACKNOWLEDGEMENTSGartner research G00234840: “The Nexus of Forces“

IFS: “ Selecting ERP for Enterprise and Social Media Functionality “Charles Stabell and Oystein Fjeldstad: “Configuring Value for Competitive Advantage: On Chains,

Shops, and Networks"Andrew Haldane: "Rethinking the Financial Network“