1 UNOG Learning Strategies and Activities - an overview Staff Development and Learning Section...
Transcript of 1 UNOG Learning Strategies and Activities - an overview Staff Development and Learning Section...
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UNOG Learning Strategies and
Activities - an overview
Staff Development and Learning Section (SDLS)
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Overview
UNOG Staff Development and Learning Section
Images – Facts – Figures
Brief Review of policy and strategy
Learning Opportunities M&C – IT – Languages
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UNOG Staff Development and Learning SectionImages – Facts – Figures
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Clients - approx. 3,000
UNOG (Admin/Conf. Services) OCHA OHCHR UNCTAD ECE
UNOG Staff Development and Learning SectionImages – Facts – Figures
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UNOG Staff Development and Learning SectionImages – Facts – Figures
>> 2006 >>
Management & Communication >> 1,887 participants
Language Training >> 2,245 students Information Technology Training >> 754 participants International Recruitment Exams >> 645 candidates Local Clerical & Secretarial Testing >> 438 candidates Pre-Retirement Seminar >> 300 participants
Total: 6,269
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UNOG Staff Development and Learning SectionImages – Facts – Figures
SECRETARIAT-WIDE (INTERNATIONAL)
COMPETITIVE EXAMINATIONS
Testing and Examinations
LOCAL TESTS
Translators
Interpreters
Précis-writers
Editors
Verbatim Reporters
National Competitive Examination
(NCE
Submission of the Personal History (P-11)
For all 6 official languages
For all 6 official languages
For all 6 official languages
For all 6 official languages
Arabic, English, French, Spanish
Examination subjects
vary yearly
Secretarial
Accountancy
Clerical
For all 6 official languages
English, French
For all 6 official languages
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Learning Policy and Strategy
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Shared Responsibilities
SDLSStaff
Staff members
Supervisors / Managers
• Design and implement programmes based on United Nations core values/competencies and organizational and individuals needs
• Ensure the use of the best possible learning methodologies and approaches
• Ensure learning in the classroom equally for all participants in a creative and supportive climate
• Ensure that learning needs on all levels are being fulfilled
• Monitor and evaluate training and take action to ensure the highest possible quality of the learning programmes
• Take an active part in the career development process • Commit to developemental goals• Take knowledge and skills back to the workplace, put them
into practice and share with colleagues as appropriate
• Assess the needds for the department/specific function/individual• Support professional developement and career planning
aspirations of staff• Facilitate the release of staff members to participate in learning
activities
Maximum Maximum learning learning outcomesoutcomes
Learning Policy and Strategy
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Learning Policy and Strategy
Competencies
Managerial Competencies
LeadershipVision
Empowering OthersBuilding Trust
Managing PerformanceJudgement/Decision
Making
Core Values
IntegrityProfessionalism
Respect for Diversity
Core Competencies
CommunicationTeamwork
Planning & OrganizingAccountability
CreativityClient Orientation
Commitment to Continuous Learning
Technological Awareness
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Learning Opportunities M&C – IT – Languages
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Learning Opportunities M&C – IT – Languages
Management and Communication
ManagementDevelopmentProgramme
UNOG Orientation Programme
LeadershipDevelopmentProgramme
PerformanceMgmt
SupervisorySkills
Coachingfor
Managers
NCEMentoring
NCEOrientation
GS DEV 3TBC*
GS DEV 1 GS DEV 2
Team-based Interventions:• Teambuilding
• Strategic Planning• Client Orientation
Integrity, Professionalism & Respect For Diversity
Pre-retirement
Seminar
FOR SPECIFICFUNCTIONS
Professional Ethics and Integrity
in our Daily Work
Diversity
Communicating Effectively in a
Culturally Divers Environment
Collaborative Negotiation
Mediation
1Career & Life
Planning2
Written Job Applications 3
Effective Interviewing
FOR ALL STAFF
Lunchtime LearningSessions
Briefings:e-Pas, etc.
Career SupportCentre Contracts
Procurement
Project Management
Competency Based
Interviewing
Professional Presentation
Skills
Professional Writing Skills
Train the Trainers
HumanResources
Module
Powerful Presentations
Effective Public
Speaking
Org. DevelopmentIInterventions
FOR SPECIFIC TARGET AUDIENCE
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Management and Communication (continued)
Team-based Interventions
At client‘s request
Learning Opportunities M&C – IT – Languages
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Management and Communication
Team-based Interventions
Key success factors:
• Process/ not a one-off activity• Preparation! • Results-based• Combined with managerial coaching• Practical, productive and fun
Learning Opportunities M&C – IT – Languages
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Learning Opportunities M&C – IT – Languages
Management and Communication
Career Support Centre
First full year of operation in English and French
• Mini-workshops 300 participants• Coaching 100 participants
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Management and Communication
Career Support Centre
Mini-Workshops
(3 hours)Transitions
New! Managing Mobility
New! Change Management
Giving and Receiving Feedback
Managing Difficult Conversations
New! Setting SMART Goals
New! Managing Stress
Learning Opportunities M&C – IT – Languages
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Management and Communication
Career Support Centre (continued)
Individual Coaching (1
hour)
Small Group Practice Session
(3 hours)
Individual Interviews
PHP ReviewNew! Change Management
Interview Practice
Learning Opportunities M&C – IT – Languages
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Information Technology
Learning Opportunities M&C – IT – Languages
FOUNDATION
COURSES
SPECIALIZED COURSESExcel 2000
BeginnerIntermediate
Advanced
Access 2000Creating & managing
a contacts list
Lotus NotesBeginner
PowerPointBeginner
Word 2000Beginner
IntermediateAdvanced
WindowsExplorer
2000/WinZip
On-line training 2-hour "How to …" sessions
ECDLCertification
Creating & managing an attendance
record workbook
Meetings &
Group calendars
Footnotes, Endnotes, Bookmarks, Cross-
References, Hyperlinks & Index
Master Documents
Sections Forms
Revision Tools
Styles & table of contents
Templates
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Information Technology
ECDL (European Computer Driving Licence)
Conclusion of successful pilot project (July 05-Nov 06)
• 83 participants • 75 successfully certified at “Start Level“
= 90% success rate
New Phase of ECDL in 2007
Learning Opportunities M&C – IT – Languages
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Languages
Learning Opportunities M&C – IT – Languages
GENERAL
COURSES
SPECIALIZED COURSES
ChineseBeginner
IntermediateAdvanced
ArabicBeginner
IntermediateAdvanced
EnglishBeginner
IntermediateAdvanced
FrenchBeginner
IntermediateAdvanced
RussianBeginner
IntermediateAdvanced
SpanishBeginner
IntermediateAdvanced
Self-Study – Language Resource Centre
Directed Self-Study (English, French)
Oral Expression
English In the workplace
Oral Expression
Written Expression
Oral Expression
Oral Expression
Professional Writing Skills*
Professional Presentation
Skills*
Professional Presentation
Skills*
PlacementTEST
Language ProficiencyExamination
DistaceLearningProject*
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Language Programmes
“Permancence“ in the Language Resource Centre Open daily
Learning Opportunities M&C – IT – Languages
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Language Programmes (continued)
Approx. 86 different classes each term 8 levels (E, F, S) 16 levels (A, C, R)
Distance Learning Projects OHCHR (Nepal) / DPKO (Afghanistan)
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Thank you