This unit will give you a good insight into how IT works with a business

This unit makes you think about the effect your buying has on a business.

It goes through the systems that are used.

UNIT 3 INFORMATION SYSTEMS

No-nonsense framework for identifying, planning, delivering

and supporting IT services to the business. 

ITIL advocates that IT services must be aligned to the

needs of the business and underpin the core business

processes. 

ITIL FRAMEWORK FOR IT

SERVICE MANAGEMENT

Provides guidance to organizations on how to use IT as a tool to facilitate business change, transformation and growth.

ITIL

Five core publications which provide a systematic and professional approach to the management of IT services, enabling organizations to deliver appropriate services and continually ensure they are meeting business goals and delivering benefits.

ITIL BEST PRACTICES

Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, Design and implementation of the service into operation and finally, on to the monitoring and improvement phase of the service.

5 CORE GUIDES OF ITIL

Benefits include: improved IT services, reduced costs, improved customer satisfaction through a more professional approach to service delivery. Improved productivity Improved use of skills and experience Improved delivery of third party service.

ADOPTING ITIL

WHAT IS BiSL

BISL

Describes the process framework for business information management

Examples best practices.

BISL- BUSINESS INFORMATION SERVICES LIBRARY (2005)

Facilitates a more efficient and cost effective way of working.

Within the Framework a common language and reference is provided to the market, facilitating a better understanding and communication between the involved parties.

BISL

ITIL® (IT Infrastructure Library) has been used to improve the maturity of service management processes, particularly in the area of IT infrastructure management. As it became apparent that application management had additional needs, ASL® (Application Services Library) was developed and introduced into the public domain in 2002.

BISL - HISTORY

Demand side of IT had specific needs that were not addressed sufficiently by existing frameworks.

Customers of IT organizations had very little focus on their own role.

IT vendors were not capable to sufficiently influence the effectiveness and efficiency of IT on

their own.

The client or demand role is a crucial factor in achieving a situation where IT is worth it's money.

BISL HISTORY CONT’D

Organizations are looking for a means to strengthen the client's role, and the strategic and operational business

information management in order to bolster this function.

BiSL provides a generally practicable and accessible framework and related best practices to help implement business information management processes.

WHY BISL