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Top menu and front page

Pictures and guidance

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Release

• 12th November- All Danske Bank employees in Denmark

• 21th November – 6th December - Customers in Danske Bank DK and EN

• Customers are able to read about the changes already today in their eBanking

• Remaining markets- The beginning of 2013

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Roll out

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Information to customers, DK

• Before release – a link in the information box at the FrontPage. The link lands on a page with a description of why the changes are happing and picture with yellow dots

- www.danskebank.dk: Privat Selvbetjening Rådgivning Ny netbank

• Or FrontPage

• On the release day in DK- At the log on page under ’Support Direct’ a text and link

to same pages as inside eBanking will be made- Text in information box, still there - Pop-up box the first time a customers logon to eBanking- Facebook

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FAQ

• You will get a list over FAQ for both FrontPage and top menu, where you can seek for help for how to answer the customers ex. Design questions etc.

- Will be sent to you by mail

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Why….

• We are constantly improving the eBanking. Now it’s the menu and front page turn. We introduce a new top menu that makes it easier to navigate, and improved the front page, which gives a better overview.

• We have endeavored to keep the same menu structure as you know from previous. This means, you can still find the same menu items under the same category.

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Front page1:1

Danske Bank DK

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The biggest changes on the front pages

• New design• Self-service – easier access to self-service functionality• Messages – All messages from adviser, agreements for signature,

eBoks documents, information from the bank as well as information relating to payments are collected in one box to give the customer a better view.

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Front page

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Menu structure 1:1

Danske Bank DK

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Top menu

• Menu - moved from the left to the top- Structure (all most) still the same

• About eBanking – is moved to the upper right corner of the screen

• Contact and help – is moved to the upper right corner of the screen

• Log off – is moved to the upper right corner of the screen

• Username – is placed next to log-off

• Print – is to be found in the lower right corner

• See also - under each menu item, you can take a shortcut to other relevant areas

• FAQ (Get help fast) - under each menu item, you can seek answers to questions about your action

• Statements & agreements - here you will find electronic statements and agreements from the bank, and eBoks.

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Danske Bank DK – top menu

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Danske Bank DK – Betal & overfør

Betal indbetalingskort

Draft picture

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Danske Bank DK - Konti

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Danske Bank DK – ’Kort & valuta’ og ’Lån’

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Danske Bank DK - Investering

Content dependents on the user

Incitamentprogram

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Danske Bank DK – Pension & forsikring

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Danske Bank DK – ’Udskrifter & aftaler’ og ’ Mobile tjenester’

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Danske Bank DK – ’Om netbank’ og ’ Kontakt og hjælp’

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Menu structure 1:1

Danske Bank EN

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Danske Bank EN – Pay & transfer

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Danske Bank EN – ’Accounts’ and ’ Cards & currency’

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Danske Bank EN – ’Loans’ and ’ Investment’

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Danske Bank EN – ’Statements & agreements’, ’ About eBanking’ and ’ Contact & help’

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Known errors

• You will receive an update list closer to release date

• Generel fejlhåndtering: F.eks. ved timeout får man ikke nogen pæn fejlmeddelelse når man bliver logget af.

• 2. Markeringer af menupunkter: Her er en del kendte fejl.

• 3. "Annuller" knap på siden "Skriv til os" virker ikke

• 4. Navigering fra ny transaktionsliste til ny overførsel: Konto vælges ikke som fra-konto

When navigating from new Transactions overview to New transfer, then current items are not transferred, so the account for Transaction is not selected as from-account on New transfer.

• 5. Chrome defect: Regnskabsposter navigation back to overview fails

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Known errors

• 6. Danica - Pension & Forsikring Page issue med bredden af siden i forhold til fanebladene:

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Known errors

• 7. Chrome defect: Java Applet er positioneret over menuen: