This is your payment referencenumber. You’ll need this whenmaking a payment or setting upa payment scheme, such asDirect Debit or payment card.

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How we worked out your bill

Charges Assessedcharge

Standingcharge Total

Wastewater £xx.xx £xx.xx £xxx.xx

Total charges for 01 April XXXX to 26 November XXXX £xxx.xx

Your account summaryBalance brought forward £xx.xx CreditWhat you've paid since your last bill £xxx.xx CreditWhat you’ve been charged forFrom 01 April XXXX to 26 November XXXX £xxx.xx

Account Balance £xx.xx Credit

Your questions answered

We take away your wastewater

What is the assessed chargeYour charge is a fixed assessed chargeusing the same criteria as your watersupplier. This is because your watersupplier has tried to fit a meter in the pastbut it has not been possible to fit one.

What is the standing charge?There are certain costs that do notdepend on how much water customersuse. These costs include, for example,the cost of sending bills, collectingpayments and dealing with enquiries.The standing charges covers thesecosts.

Why are wastewater charges higherthan water supply?Our wastewater charges are higher as itis more expensive to treat and dispose ofwastewater to a high standard than it isto provide a fresh water supply

Account Type Customer number Date PageAssessed 01234567 27 Nov XXXX Page 2 of 4

Adjustments £xxx.xx

TransferFrom account XXXXXXXXXX £xxx.xx

Outstanding Balance £xx.xxAmount to pay now £xx.xx

This is any amount outstandingor credit balance brought forwardfrom your last bill.

This shows the total of allpayments received since yourlast bill.

Transfers show where a balancehas been transferred from oneaccount to another.

Adjustments are where we haveadjusted your account, forinstance when giving a leakallowance or surface water rebate.

This shows the credit amounton your account which has beenincluded when the new paymentamounts have been calculated.

This shows the balanceoutstanding on your accountwhich has been included whenthe new payment amounts havebeen calculated.

This shows the amount now duefor payment. However, if youalready pay by Direct Debit orpayment card this amount will beincluded in your payment scheme.

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Surface water is the rainwaterrun-off from your roof and otherpaved areas. A charge is madefor this where the rainwater runsinto the public sewer.

If none of the rainwater fromyour property goes into the publicsewer, you can claim a rebateby completing a form on the‘Your wastewater’ section ofour website.

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