Communication Skills

Communication Skills1. Reading 2. Writing3. Listening4. Speaking

Listening and Speaking are used a lot…

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16%

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45%

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Writing Reading SpeakingListening

… But not taught enough

9%

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5%

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15%

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Writing Reading Speaking Listening

ReadingThe cognitive process to understand a written

word

Techniques/styles of ReadingSkimming → FOR GENERAL PURPOSE, to get a gist of something.

To read the document quickly to get the main points or the central idea and skip the details.

Going thru a newspaper/magazineTo preview a book or passage before reading in detailWhile buying a book

Skimming is used to quickly identify the main ideas of a text. When you read the newspaper, you're probably not reading it word-by-word, instead you're generally skimming the text. Skimming is done at a speed three to four times faster than normal reading. People often skim when they have lots of material to read in a limited amount of time. Use skimming when you want to see if an article may be of interest in your research.   There are many strategies that can be used when skimming. Some people read the first and last paragraphs using headings, summarizes and other organizers as they move down the page or screen. You might read the title, subtitles, subheading, and illustrations. Consider reading the first sentence of each paragraph.

2. ScanningTechnique where you search for SPECIFIC

INFORMATION, or the key wordsYou move your eye over the text looking for

particular words or phrases relevant to your task

In most cases, you know what you're looking for.

Scanning is also used when you first find a resource to determine whether it will answer your questions

Listening skillsListening is the most used skillIt takes practiceIt is an active process with 3 basic steps1. HEARING: listening just enough to catch

what the speaker is saying.2. UNDERSTANDING: Take what is heard and

then understand it in your own way3. JUDGING: After you are sure what the

speaker has said, judge whether it makes sense or not. Reasoning with yourself.

Tips for active listeningGive full attention to the spoken wordMake sure your mind is focused , don’t let it

wander. Shift body position if you cant concentrate.

Let yourself finish listening before you speak. Thinking speed should be less than the listening speed

Listen for main ideas, most important points speaker wants to get across. Pay special attention to statements like, “My point is…” or “The thing to remember is…”

Ask questions and give feedback

Hearing Vs Listening

Hearing –

Physical process, natural, passive

Listening –

Physical as well as mental process, active, learned process, a skill

Listening is hard.You must choose to participate in the process of

listening.

WRITING SKILLSThe act of putting letters or characters on

paper or other material for the purpose of recording the ideas or communicating them to others

Role of WritingTo convey informationTo convey your personal ideas

Types of WritingDescriptive Writing

Narrative Writing

Creative Writing

Process of WritingEstablish the aimGather dataConsider the readerMake a draftEdit Make a final draft

EFFECTIVE PRESENTATION SKILLS

Presentation Skills while appearing for an interview.

Your Dressing sense (Males & Females),

Documents needed to be carried,

Your body language (while standing, while sitting, while walking),

Your attitude (Soberness, Soft words, avoid western accent),

Your Confidence (while talking, body movements, aggression, etc).

What if communication were not possible?

Frustration and Chaos!

Both children want the orange

But without good listening, neither gets what they want…