1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

30
Finding Innovative ways of defining and measuring quality in adult education 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC

Transcript of 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

Page 1: 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC

1

Finding Innovative ways of

defining and measuring quality

in adult education

Page 2: 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC

2

Quality must be considered within a context

Quality in Further Ed Context

External Quality Internal QualityQA Quality

management Standards Policies & Procedures

Quality in Context

Page 3: 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC

3

EXTERNAL QA (EU/National/Inspectorate/FETAC/NALA/

Standards)

INTERNAL QUALITY MANAGEMENT SYSTEMS

Centre Development planningInternal Centre EvaluationCentre Policies & Procedures

Measuring Quality

Page 4: 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC

4

External Quality Assurance Environment

Centre Quality Management

Quality of StructureRespond to needs of

TEACHERQuality

ProcessesMethodologies

AttitudesSupporting learner

to achieve

LEARNER Quality of Outcomes

Improve experiencesraise their

achievements

Page 5: 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC

5

Focus on the Learner Provide quantitative and qualitative evidence

Use target setting and review Identify and Support the transfer of good practice

Ensure Value For Money (4 E’s) Relevant Monitor and review

Quality Adult Education Systems

Page 6: 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC

6

Quality assurance considers all aspects of provision.

Translate learner requirements into centre requirements. Prioritize service improvements,

Quality Assurance

InputNew learner to Service

ProcessValue Added

Centre

OutputSatisfied Learner

Page 7: 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC

7

Quality processes are; meaningful, understood and valued.

not seen as obligations that have to be fulfilled.

not viewed as being a distraction from the centres main purpose of learning (accredited & non-accredited).

A Culture of Quality must exist in a Centre

Page 8: 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC

8

‘Quality of education affords an individual the opportunity

to participate to their full potential in society.

This will also include the development of the necessary

soft skills which aids in the holistic development of the

individual’

Project Partners Definition of Quality

Page 9: 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

9

Quality cannot be directly linked to funding issues and student numbers.

Quality from the view of the Learner

Personal goals set by the learner must be flexible so that they can be changed if needed (IEP)

PROJECT TUTOR COMMENTS

Presentation on Quality Grundtvig Learning Partnership - Catherine

Cooney, Co Galway VEC

Page 10: 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC

10

Setting appropriate and realistic goals

Evaluation and feedback from the learner.

It is important that tutors understand the learners concept of quality and visa versa.

PROJECT TUTOR COMMENTS CONT.

Page 11: 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC

11

All Parties should discuss the concept of quality – individual aims and views of quality should be treated equally.

Quality should be measured in a centre on a learner by learner basis.

Project Tutor Comments cont.

Page 12: 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC

12

The ‘personal best’ of learners is important

Project Tutor Comments cont.

Page 13: 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC

13

‘Quality’ How does it

feel?’

What does it feel like?

Page 14: 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC

14

Difficult to identify intangible quality.

It is an unseen experienced based type of quality.

It is sensual.Highly dependent on observation and openness.

Doesn’t lend itself to physical documentation.

CONCEPT OF INTANGIBLE QUALITY

Page 15: 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC

15

Learners Value systembased on their experiencein the centre

HOW DO WE MEASURE INTANGIBLE QUALITY

Formal & Informal Process auditing

Compliance audit of student expectation

Page 16: 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

16

Learners are auditing our service and our centres. Are we getting feedback?

How do we ensure that each individual learner feels worthy of expressing their true feelings, perceptions and emotions?

Do we really encourage and stimulate the sharing of learner views and opinions?

How do we map/measure this unseen quality that is being experienced by each individual learner?

Mapping the Unseen Quality?

Presentation on Quality Grundtvig Learning

Partnership - Catherine Cooney, Co Galway VEC

Page 17: 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

17

Relaxed, ward and

supportive atmosphere

Purposeful and task oriented

A sense of order

Teachers can create a positive classroom

climate

Presentation on Quality Grundtvig Learning

Partnership - Catherine Cooney, Co Galway VEC

Page 18: 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC

18

Involvement – encourage learners to become actively involved in the lesson. Use active teaching methods, discussion, guided-practice, discovery learning etc.

Equity – learners need to be clear that everyone is treated equally and fair. Apply not just to discipline but to distribution of teacher attention.

Differentiation – teacher needs to make every effort to cater for learners differently on the basis of ability, rates of learning and areas of interest.

Responsibility for own learning – need to encourage learners to perceive themselves as being in charge of their own learning, motivated by constant positive feedback and affirmation.

Creating a positive Classroom Climate

Page 19: 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

19

Observation & VerificationFinding timeConversations within the centre about/with ......

Feedback & Expected outcomes Identifying Barriers & SupportsReflective thinking around practice

Sharing of good practice

Teachers can measure

Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway

VEC

Page 20: 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC

20

‘Quality should not be measured by a piece of paper

alone, it should be measured by what the learner gains from

the course overall’ (personal/academic)

Project Learners Definition of what Quality should/should

not be

Page 21: 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC

21

Prepares learners for their programme of learning

Introduces the centreHighlights the supports availableExplains learner rights and responsibilities and health and safety.

Induction is Key

Page 22: 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC

22

A good Induction process makes a real difference for outlining expectation and setting the scene for future learner expectation

Initial Learner Measure

Page 23: 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC

23

‘Self Assessment is at the heart of effective quality improvement’ We must facilitate our learners to self-assess using ‘objective evidence’ ie evidence that is observed, measured, verified and documented. (Nicholas & Smith Pty Ltd)

Effective planning and targeted support to help learners reach their goals is vitally important to sustain quality.

Learners can measure

Page 24: 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC

24

Conduct Learner Surveys/Evaluations Consult with people who are knowledgeable of the learner (internal & External)

Develop focus groups/Quality circles. Analyse Learner words Review IEP’s & IAP’s

Ways to listen to Learner Voice

Page 25: 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC

25

Learners may not tell us everything or they may tell us what they think we want to hear.

Learners may also change their minds.

Limitations of Learner Feedback

Page 26: 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC

26

WEB WHEEL An effective Self assessment profiling tool that profiles the holistic individual learner. Can be integrated into other centre programmes (JCSP & LCA)

(LAPS) Individual Learning Action Plans are a requirement and are part of the Quality Framework.

Facilitates the concept of ‘taking the time’ to talk to the learner using a structured mentoring/key worker system.

Measures of Intangible Quality

Page 27: 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC

27

.

The DVD’s containing the learner interviews from our partnering countries speak for

themselves in relation to intangible quality!

Audio Visual Measures

Page 28: 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC

28

Actual Educational Service/Experience

Expected Educational Service/Experience

Augmented Educational Service/ Experience ‘Added Value’ to programmes

Attributes of a Quality Centre

Page 29: 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

29

Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC

Learner

Requirements

Learner

Satisfaction

Resourcing &

Supports

Management/ Staff

Responsibility

Measurement analysis

and Improvement

Service DeliveryProcess

Continuous improvement Quality Management Adult Education System

Input Output

Flow of info

Flow of info

Value Added Activities

Page 30: 1 Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC.

Presentation on Quality Grundtvig Learning Partnership - Catherine Cooney, Co Galway VEC

30

A Dissatisfied Learner tells eight to ten people about their experience.

A satisfied Learner tells four or five people about their experience.

Wrap your learners in a ‘quality wrapper.’

Make sure its a Quality Experience!

CONCLUSION