1 OUR NON-MANAGED PROPERTY TENANT...

OUR NON-MANAGED PROPERTY TENANT GUIDEWhat yoursquoll need to know and do

What yoursquoll need to know and do

1 NON-MANAGED TENANT GUIDE

savillscouk

V3 | May 2020

Some legislation andor processes outlined within our guide may differ during the COVID-19 lockdown any restricted movement and or social distancing phases

Our teams will talk you through any COVID-19 related process changes as you reach that step in your journey as a tenant

What yoursquoll need to know and do on your move-in day 5

Keeping your money safe 3

Our process

What happens at renewal time 18

Having a smooth end to your tenancy 20

Giving us feedback complaints and the Property Ombudsman 24

What to do in a property emergency 26

Explaining tenancy types 3

What you need to know and do during your tenancy 6

If you are looking for a new home 19

Our fees and charges sect Housing Act Tenancies 21

sect Non-Housing Act Tenancies 22

Wersquore an ARLA Propertymark protected agent 25

Helpful home hints 27

CONTENTS


V3 | May 2020


There are different rules for different tenancy types

Our guide covers both Housing Act and Non-Housing Act Tenancies if any sections in the guide are specific to one of these it will say

Protecting you and us

We have a policy for how we hold and may use your personal details in the provision of our services Our privacy policy explains how we use the information that we collect about you how you can instruct us if you prefer to limit the use of that information and procedures we have in place to safeguard your privacy Further details can be found on our website savillscoukprivacy-policy

Our guide contains hyperlinks

If yoursquore reading on a computer tablet or smart phone you can click on the links which are all coloured and underlined If yoursquore reading a paper copy you can use a search engine to find the information

Please bear in mind any other websites will have their own privacy policies so please donrsquot assume our rules are their rules Please look at their privacy statements as soon as you enter their sites

Keeping your money safe

The National Crime Agency (NCA) has warned of a surge in email scams

Fake emails are being sent by scammers in a bid to steal money by impersonating the person you think you are emailing and getting you to pay funds to their bank accounts instead which you could lose forever

Housing Act Tenancies Non-Housing Act Tenancies (NHA)

Assured Shorthold Tenancies (AST)

An AST is the most common type of tenancy if you rent from a private landlord or letting agent

You usually have an AST if

sect you donrsquot share any accommodation with your landlord and they live elsewhere

sect the rent is less than pound100000 a year

sect the tenant is an individual and is using the property as their main home

Common Law Tenancies

A tenancy would be created as a NHA if the rent is over pound100000 a year or where it is not the tenantrsquos main home

Company tenancies are also NHArsquos A company let is when a company takes on a residential tenancy agreement as the tenant rather than an individual The tenancy will be in the company name The company employee will live in the property

V3 | May 2020 Our fees charges and percentages () are shown inc VAT

Wersquoll never change our bank details during a transaction with you so if you get an email text message or phone call from lsquoSavillsrsquo that

sect tells you new bank details to make payments to and or

sect asks for your personal or payment information and or

sect tells you about a rebate or penalty

please contact us on (0) 20 7075 2886 or email us at lcssavillscom before taking any action

The bank details we will use are

Barclays Bank plcSort Code 20-79-41Account Number XXXX5653Account Name Savills (UK) Ltd Client Account

Never give private or personal information (such as bank details or passwords) reply to text messages download attachments or click on any links in emails unless you are sure the senders messages are genuine

Our fees and charges

The rules for how fees will be charged for Assured Shorthold Tenancies (AST) are different to how fees will be charged for Non-Housing Act Tenancies (NHA)

The different payments a tenant will need to make and fees theyrsquoll have to pay are detailed throughout andor in the fees sections of this guide

All of our fees and charges are quoted including VAT at the standard 20 rate If the standard VAT rate changes this will be changed

4 MANAGED TENANT GUIDE

V3 | May 2020


WELCOME TO YOUR NEW HOME

What yoursquoll need to know and do on your move-in day

Wersquove included some helpful home hints as well as what to do in a property emergency at the end of this guide

You need to contact your household suppliers so you get exact rather than estimated bills

n Yoursquoll need to call all service providers including the local authority (for your council tax) to set-up your accounts arrange payment details and give them all meter readings

n Telecom service which includes telephone satellite cable and broadband providers will not accept instructions from third parties The current account holder will need to close their account and yoursquoll need to contact them to open yours

You should walk round to check yoursquore happy with everything noted on your inventory

During your check-in appointment the inventory clerk will report on the cleanliness and condition of the property as it is at the point of your move-in Itrsquos best that you walk round inside and out to review everything with the clerk before you take the keys so you can ask any questions and make any comments

If you donrsquot have a formal check-in appointment you need to check the report yourself by walking round the property and noting on it if anything is different to its reported condition Yoursquoll need to send the copy with your notes to your landlord if you donrsquot make contact with them theyrsquoll assume you agree with the report and all of its contents

Evidence that the smoke and carbon monoxide alarms have been tested should be included in the report If itrsquos not please ask the clerk to check them or speak to your landlord

Yoursquoll be given a set of keys for each named tenant or occupier if itrsquos a company tenancy

If there are any keys remotes alarms or fobs noted on the inventory that you donrsquot have please let your landlord know immediately

If you want any additional sets of keys yoursquoll need to ask your landlords permission so donrsquot get any cut before you have their written agreement

All keys fobs entrance cards security devices and similar provided at the start and during the tenancy must be returned at the end otherwise yoursquoll be in breach of your tenancy agreement

Your landlord or his representative will only come into your home with their set of keys without asking your permission if there is an emergency such as flooding or fire or if the property is at risk

V3 | May 2020

Make sure you know where the following are located in your new home

n The mains water supply and how to turn off the stop cock

n The main electric and gas supplies and how to turn them off

n Any fuel cesspit or septic tanks locations

n Check smoke alarms ndash where are they are they working are they hard wired or battery operated

n Check carbon monoxide alarms ndash where are they located and are they working

n Where any central heating thermostat is located

n Check where any key fob or alarm instructions are kept

n If you are in a flat or apartment make sure you know the fire evacuation procedure along with the location of all fire exits and any fire extinguishers

If you canrsquot locate something please make contact with your landlord

What you need to know and do during your tenancy

Along with your tenancy paperwork yoursquoll have been given a copy of the following documents

sect Energy Performance Certificate (EPC) so you know the properties energy efficiency rating

sect The Government How to Rent guide

sect The properties Gas Safety Record (GSR) if there is a gas supply

sect The deposit Prescribed Information and deposit scheme leaflet if your tenancy deposit is protected in a scheme

You need to know the contents of each of the above and keep them safely in an easy access place so you can refer to them if needed during your tenancy If you canrsquot locate them please speak to your landlord or contact your local office immediately so they can re-send them to you

Your rent must always be paid lsquoin advancersquo

Your tenancy agreement will state how often and when rent must be made The rent due must come from one single account even if there is more than one named tenant

You should have set your rent payment to arrive as cleared funds by the rent due date to avoid any delays you wonrsquot receive an invoice or early reminder to pay your rent on time Payments coming from a UK bank account should be set up three working days before due and five working days if coming from an overseas account

If we collect your rent you can pay us by on-line banking bank transfer or standing order We donrsquot accept payment by credit card or cash in any form


V3 | May 2020


If your landlord has agreed you can keep a pet at the property your rent amount will reflect this Once yoursquove signed the tenancy agreement the rent will not be reduced if the pet either doesnrsquot move in or for any reason is no longer living at the property

Your rent must be paid until the end of the tenancy

If at the end of the tenancy you owe rent your landlord can charge you interest on the late rent as well as pursue you for breach of tenancy for any penalty charges the bank or mortgage lender makes to them In addition the landlord may take court action against you for non-rent payment and this may affect your credit history

After your last payment of rent has been made and cleared you must remember to cancel any online payments including any standing orders

We make charges for situations that could be avoided

Click here to see the charge for AST tenancies

Click here to see the charges for NHA tenancies

Assured Shorthold Tenancies Non-Housing Act Tenancies

If any rent payments are late returned or not paid the landlord can charge you interest on the late rent this charge will be raised on day 15 and yoursquoll be charged interest from the first day the payment was late

Late rent is a breach of your tenancy agreement this means if the landlord incurs any penalty charges from the bank mortgage or other lender because of the late or unpaid payment you will indemnify them

If any payments are late or are returned or not paid we will make a late payment charge and you may also have to cover any landlord bank charges they incur Wersquoll charge you each time this happens

In addition the landlord can charge you interest on the late rent

Non-Housing Act Tenancies

Yoursquoll be charged for each visit as well as any contractor invoice if we or any contractor have to visit the property because of something yoursquove done or not done For example if you lock yourself out of the property or donrsquot report a leak that leads to a flood

This includes call out services (inc out of hours) pre-arranged contractor visits if a contractor is unable to gain access andor last-minute cancellation of pre-arrange visits


V3 | May 2020


Make sure you know your responsibilities and stick to them

Your tenancy agreement insurance policy documents and any head lease (which your landlord should give to you if they donrsquot yoursquoll need to ask for a copy) set out the conditions and detail your responsibilities when living in your new home Please remind yourself of these as soon as you move in You must keep to the terms so you donrsquot breach your tenancy agreementany contracts You should review them before you propose any changes This includes everything from putting up picture hooks to removing a hedge and replacing with a fence as these may not be allowed

If yoursquove agreed any lsquospecial conditionsrsquo with the landlord such as a gardener the conditions will be detailed in the specially negotiated clauses section of your tenancy agreement You should also remind yourself of any special lsquocaringrsquo needs for example no heeled shoes to be worn on any solid wood flooring and so on

If your right to rent has a time limit wersquoll need to see you with updated documents

Yoursquoll need to visit one of our offices or meet with your landlord with your updated right to rent documents just before the time limit has ended or just before 12 months from the date of the first check whichever is later This is because original identity documents must be verified in the presence of the holder of that document

If your documents are with the Home Office yoursquoll need to provide a copy of the confirmation letter showing theyrsquore in the process of reviewing them If you canrsquot provide the documents we need wersquoll have to let the Home Office know

If you or any adult Other Occupier receive any communication from a relevant government department or body you must tell us as soon as you get the communication

If you lose any keys security device and or any associated item yoursquoll be responsible for replacing them before you leave


Yoursquoll be responsible for the replacement of keys fobs security devices or associated items that are lost or damaged during your tenancy

Wersquoll let you know whether wersquoll do this for you and send you the bill or whether you can get them cut yourself The cost of replacing any keys fobs security devices or associated items that are missing at the end of the tenancy will be claimed against the deposit

If the landlord is concerned about security and wants the locks changed wersquoll let you know the approximate costs and appointment details



You and your landlord will need specialist lettings insurance cover

Wersquoll advise your landlord to get specific buildings and contents insurance for letting their property and covering any of their fixtures and fittings You should get specific tenantrsquos insurance to cover your own belongings as their policy will not cover your possessions

Getting the right insurance cover when you rent

Any damage noted at the end of the tenancy will be your responsibility so you should make sure any policy includes accidental damage cover And be insured for the cost of any re-housing in case the property becomes uninhabitable due to flood or fire damage Some household insurance policies will not cover you as a tenant

The insurance provider we work with The Lettings Hub can talk you through the options available to make sure you have the right cover giving you peace of mind knowing you are adequately covered

They have specific tenant policies and the team of advisers will not only give you a no obligation quote but if you tell them you are a Savills tenant and give them the following code lsquoSavills10rsquo theyrsquoll reduce the price to you for any tenant policy by 10 Please contact them tel 0345 450 9904 or email savillsinsurancelettingshubcouk

If you get insurance following a referral from us wersquoll be paid commission

Other services you may be interested in

During the referencing process The Lettings Hub will have contacted you to discuss some services they can offer you If you didnrsquot take up their offer at the time itrsquos not too late to contact them to discuss the following in advance of any renewal deadline you may have

sect Access to Sky TV amp Broadband deals at better pricing than going direct to Sky for new Sky customers Customisable Sky Q TV bundles from as little as pound25 per month including Netflix subscription ndash with a 98 UK coverage

sect Bespoke Virgin Media Broadband and TV deals ndash providing some of the fastest broadband speeds in the UK ndash with a 50 UK coverage

sect Search Switch and Save ndash they find the best value electricity and gas tariffs to suit the lifestyle of each household

You can make contact directly by email movinglettingshubcouk or 0345 241 0765 or call your local office whorsquoll introduce you to them If you take one of their services following a referral from us wersquoll be paid commission

Emergency kits are a must if yoursquore renting in a rural location

If yoursquore living in a rural area you should prepare an lsquoemergencyrsquo kit which can be kept ready in case of power cuts Things you could include are candles and matches torch and spare batteries a blanket logs for the fire some bottled water a small camping stove a few tins of tinned food (along with a tin opener)

V3 | May 2020

To keep safe during icy weather you should have a bag of salt stored at-the-ready for clearing paths

Before you call your electricity supplier or your landlord to report any issues you must check your fuse box and trip switches

New homes are great but itrsquos unlikely yoursquoll move in without any snagging issues

The developers will have checked the property for defects and poor finishing and made good all obvious snagging needs before you move in As no one will have lived in the property they canrsquot be aware of everything and extra things may become known once you start using the property for example plumbing issues or electrical items not working properly and so on

If something is not working that should be you must tell your landlord

You should tell your landlord about anything that needs work as soon as you notice it

Everyone living at the property and any visitors must be kept safe

Itrsquos important that you allow access to contractors so they can carry out their health and safety checks and any required works before any safety records run out

You should diarise to check smoke and carbon monoxide alarms weekly because itrsquos your responsibility to make sure theyrsquore working If theyrsquore battery operated (many wired in systems also have batteries) itrsquos good to have a spare set of batteries at the ready

Once a year the casing of the alarm should be vacuumed and wiped to ensure dust isnrsquot blocking the sensor chamber

If at any time you hear an intermittent bleepingchirping noise you should check which alarm is making it it could be your smoke alarm carbon monoxide alarm gas alarm burglar alarm to name a few Your priority is to check there is no immediate risk to yourself or any occupiers once you are happy and if changing any battery or wiping any casing doesnrsquot solve the problem please contact your landlord for advice

If you find any alarm is not working and yoursquove already tried changing the batteries you need to tell your landlord so they can see what action is needed to get it working

Fire safety in and around the home

Many home fires could easily be avoided itrsquos important that as a tenant you follow your responsibilities to keep your home safe from fire risk The RICS Chartered Building Surveyors have written a property guide (for domestic properties only) which amongst other things covers the most common fire causes (such as candles electrical circuit overloads and so on) what to do in the event of a fire as well as both you and your landlords key responsibilities

You can read the article here or visit the RICS website wwwricsorg and search for clear-guide-to-fire-safety


V3 | May 2020

If your home has a bio ethanol fuelled fire you must take great care when re-fuelling because both the liquid and gel forms of bio ethanol fuel are highly flammable You must follow manufacturers instructions to ensure any refuelling is completed in a safe manner

If yoursquore living in a property with a balcony or roof terrace you must make sure you understand your responsibilities Smoking isnrsquot allowed on any balcony or roof terrace and you mustnrsquot store any combustible materials (solid or liquids than can be easily ignited and burned) on them either

You any other occupiers or anyone visiting must know where the fire escapes are and how to reach them in the unlikely event of a fire

You should understand all of the health and safety related clauses within your tenancy agreement and not breach any of the conditions laid out

If you spot something that doesnrsquot look right in the home please let your landlord know straight away

To make sure you donrsquot invalidate any insurance or breach your tenancy agreement if you plan to be away from the property you must tell both your insurance company and us

Your insurance policy will tell you the timescales you need to work to and how long you can be away before you need to let them know

Yoursquoll need to manage both the property heating and ventilation to prevent condensation

And yoursquoll need to clean off any mould that appears as soon as you see it See our helpful home hints section

If you donrsquot regularly use a particular water outlet including inside and outside taps and showers or if you are away for more than 14 days to maintain good water hygiene and reduce the risk of Legionella you should

sect run water through the taps for five minutes at least once every two weeks for any bathroom that isnrsquot used regularly

sect run water through the taps for five minutes if the property is left empty for 14 days or more

sect regularly clean shower heads (a minimum of once per quarter)

sect make sure the boiler remains set between 50 and 63 degrees

Take care of any chimneys before the weather gets colder

Chimneys should be swept as often as needed even if the fire isnrsquot used much (but usually it has to be done at least once a year check your tenancy agreement for details) If you choose to use a chimney sweep you should get your appointment booked early as sweeps get very busy during the autumn


V3 | May 2020

Swimming pools remember to open and close them in good time

Your tenancy agreement will state who is responsible for opening closing and looking after the pool (for example adding chemicals at the right time) If yoursquore responsible and you choose a third party contractor rather than doing any of these jobs yourself you should book your appointments early because as soon as the weather warms up swimming pool contractors get inundated and wersquod hate for you to be disappointed if you book late and they canrsquot open the pool as soon as yoursquod like This is the same when the weather cools down you must close the pool before the winter sets in

The HampS Executive swimming pool guidance highlights the risks associated with swimming pool operation and use and explains precautions which may be taken to help achieve a safer environment when you are using swimming pools Managing Health and Safety in Swimming pools guidance

You can change your utility suppliers

However you must let your landlord know and give them their full contact details

Yoursquoll need the landlordrsquos permission before changing anything at the property

This includes installing an extra phone line broadband or SKYCable TV First check your tenancy agreement and the head lease to see if it would be possible If there are no restrictions call your landlord or their representative to discuss what you want to do Donrsquot do anything until you have written permission

Your tenancy agreement will detail any security alarm responsibilities

Your landlord doesnrsquot have to provide a security system but if there is a working system at the property (including any burglar alarm) yoursquoll need to know how you must care for it You must follow manufacturers guidelines as well as any insurance conditions

If you change alarm codes you must tell your landlord the new one as soon as yoursquove changed it If you donrsquot and any alarm is triggered when the property is accessed itrsquoll be a breach of your tenancy agreement and yoursquoll be responsible for indemnifying the landlord for any loss

If any system is lsquomonitoredrsquo it is normal for tenants to transfer this service into their own name and deal directly with any third party You should check your tenancy agreement to confirm what your responsibilities are

Your landlord will be responsible for any general repairs or property maintenance works

This is for the whole time you stay in the property except if the issue is because of something you have or havenrsquot done as per your tenancy agreement andor any specially negotiated clauses and any head lease andor insurance conditions It doesnrsquot include those smaller jobs you should be doing yourselves see some examples in the treating your home in a tenant like manner section


V3 | May 2020


If works are needed you must let your landlord or their representative know as soon as you spot the issue

Your landlord is also responsible for the properties internal and external decoration

You canrsquot do any works for example painting a room putting up wall paper installing a satellite dish and so on without your landlordrsquos permission Your tenancy agreement will detail any special conditions but you must always let your landlord or their representative know before you do any works

If any tenant other occupiers or any guarantor contact details change you must tell your landlord

Your landlord or their representative must always be able to contact you so if any of your contact details change including your email address or mobile number you must let them know

The same applies if your employment details change

If you wish to change a sharer during the tenancy yoursquoll need your landlordrsquos permission

You must speak to your landlord and discuss before you take any action No switch can be made without your landlordrsquos permission

If the landlord agrees to a swap yoursquoll need to find a suitable replacement sharer When yoursquove give us their details wersquoll check the references of your proposed new occupant The new tenancy start date must fall in line with your existing rent payment date If we have landlord confirmation wersquoll prepare and issue brand new tenancy documentation for everyone to read and sign

The work involved can be quite extensive and generally the process takes between 10 ndash 20 working hours for

sect contacting the tenant and explaining the process

sect contacting the landlord and explaining the process

sect contacting any guarantors and explaining the process where required

sect arranging the new sharer referencing

sect to agree and prepare a new tenancy agreement along with any special clauses

sect to review Right to Rent documents for all occupiers

sect arrange the signing of new tenancy agreements

sect preparing the invoice and sending to the new tenant

You can work to keeping it nearer to the minimum time if everyone acts on our phone calls and emails as soon as theyrsquore received

V3 | May 2020


The outgoing sharer will need to arrange for a transfer of deposit funds with the incoming sharer as the deposit needs to stay with the property In addition you should make sure any damages are accounted for

The property may have a green deal plan

If this is the case yoursquoll be responsible for paying the remaining instalments for the duration of your tenancy

However as the property will be more energy efficient the combined cost of these instalments and your energy bills should be no higher than if no works had been done Govukgreen-deal

We hope yoursquoll be very happy in your new home you should treat it with tender loving care

You need to look after the property and its contents in a lsquotenant like mannerrsquo

You need to look after the property and its contents in a lsquotenant like mannerrsquo There are certain jobs and checks that yoursquoll be expected to do around the house as part of your everyday life as a tenant Below are some of them

sect change light bulbs (and replace with like-for-like)

sect replace fuses change batteries and re-set any trip switches

sect test to make sure smoke and carbon monoxide alarms are working

sect unblock toilets or sinks when blocked by your waste

sect tightening loose handles and such like

sect keep the windows clean wipe down any condensation and clean off any mould

sect run periodic maintenance washes for both your washing machine and dishwasher

sect clean the washing machine tumble dryer and fridge freezer filters regularly and empty any water reservoirs

sect clean or replace the cooker hood filter when needed

sect make sure the dishwasher and any water softener donrsquot run out of salt

sect run water regularly down any kitchen waste disposal unit to keep it from seizing up


Our charge will be pound50 for one new reference and providing a new tenancy agreement Any additional work required will be charged at pound15 per hour or part thereof

Wersquoll charge you pound375 each time a new sharer is agreed

If any other sharers change at the same time we charge pound75 per sharer

V3 | May 2020

sect defrost the freezer compartment whenever you see ice build up

sect keep baths sinks showerheads and taps free of limescale

sect reduce the risk of legionella by following the steps on maintaining good water hygiene within this guide

sect keep sink waste pipes free flowing by regularly flushing through a drain-cleaning product

sect manage the removal of seasonal pests for example bees wasps ants ladybirds and so on

Yoursquoll be liable for any damage (above wear and tear) thatrsquos not recorded on the check-in report and deductions may be claimed against your deposit If anything changes or anyone damages anything during the tenancy yoursquoll need to let your landlord know as soon as it happens

Check manufacturerrsquos manuals for full details of your maintenance responsibilities for all appliances

You must follow all of your obligations as per your tenancy agreement

If any repair or maintenance has to be done because of anything you or anyone living at or visiting the property did or didnrsquot do you may be responsible for indemnifying the landlord for any associated loss For example showerheads tend to scale up due to the lsquohardnessrsquo of water in some areas A landlord wouldnrsquot be expected to pay for a plumber to de-scale these you should be doing this on a regular basis

You must follow manufacturerrsquos instructions before using any appliances or products

At the end of this guide wersquove included some helpful home hints these are not a full list of things to look out for Before you take any action around the property (this includes any cleaning) you must check manufacturerrsquos instructions and guidelines

If you report an issue and a contractor is sent to the property but there is no fault yoursquoll be responsible for indemnifying the landlord for any associated loss

If you find anything that you expect to be working but isnrsquot please contact your landlord immediately to let them know

Keep everything free from blockages

In most tenancy agreements itrsquos your responsibility not to block and to keep clear any gullies gutters downpipes and drains If theyrsquore left blocked over time it could cause severe damage and you could be in breach of your tenancy agreement and if so yoursquod be responsible for indemnifying the landlord for any associated loss

Any outside space and gardens should be kept neat and tidy and in seasonal condition

Unless your tenancy agreement says yoursquore responsible itrsquoll typically be the landlordrsquos role to visit the property for trimming cutting back and lopping of hedges trees shrubs and so on


V3 | May 2020

Yoursquore responsible for the day-to-day garden maintenance weeding leaf clearing watering plants (especially in the dryer summer months) deck cleaning cutting the grass and so on unless your landlord has provided gardening services within the rent

Yoursquoll be expected to maintain outside spaces with your own gardening tools (unless any specially agreed clause says the landlord will be providing them) to the standard they were at the tenancy start unless otherwise agreed in your tenancy agreement

If yoursquove agreed to any special lsquocaringrsquo instructions for particular trees shrubs plants and so on you must follow the instructions as per your agreed clause

Any specially agreed clauses yoursquove agreed with the landlord will detail exactly who is responsible during the tenancy for maintaining all parts of the outdoor space and gardens and you should check what it says If you are unsure call your landlord for clarification

Make sure nothing overflows or runs out

Remember to book to have your cesspits or septic tanks regularly emptied during your tenancy your tenancy agreement will give full details When you leave they must also be emptied

You must keep an eye on your oilgas levels and book to have them topped up before they run too low Diarise to check them before the cold weather comes as oil and LPG companies get very busy and you wonrsquot want to run out

If you let them run out and the system shuts down or is damaged yoursquoll be responsible for indemnifying the landlord for any associated loss incurred for example in re-starting or repairing

You must pay for any fuel you use during your tenancy At the end of the tenancy you must leave the same levels as were noted in the check-in report

Keep your property warm and cosy with efficient heating

You should read the manuals to not only get the best out of any boiler and heating system or any form of other heating such as portable fires or bio ethanol fires but also to make sure you are using them properly If you donrsquot have a manual or set of instructions you can contact the manufacturer or look online for them

As soon as the cold weather arrives heating engineers and fuel delivery companies get busy so you should check everything is working in every room early on to avoid having to wait too long for an engineer if you find a problem

During the winter and before you leave for any trips the heating thermostat should be set on a minimum of 12-15 degrees at least twice a day or as per the manufacturerrsquos instructions to help prevent freezing pipes during any extreme weather If you damage pipe work or the heating is not left on low during freezing weather and they burst yoursquoll be liable for any landlord loss

You mustnrsquot alter the temperature on hot water tanks without your landlordrsquos written agreement


V3 | May 2020

Any vents must be left as they are found they must not be obstructed or blocked They are there to provide essential ventilation in case of gas or carbon monoxide

Any airbricks must also be left as found and not blocked or obstructed These are there to allow essential air movement to prevent condensation andor rot

Unless you have a sealed unit system to maximise the efficiency of your radiators you should regularly lsquobleedrsquo them to stop air blocks For whichever system you have you must check the manufacturerrsquos instructions before taking any action See our helpful home hints section for full advice

Prevent scalding risk from water storage tanks

If your home has an electric immersion heater and a connected cold water tank with the tank located above a bedroom in your property keep alert for the warning signs of overheating

If you see or hear

sect Excessively hot water coming out of the hot water taps

sect Excessive noise or lsquobubblingrsquo from the hot water cylinder

sect Hot water coming out of cold water taps this indicates that hot water is too hot and is therefore venting into the cold water storage tank

sect Steammoisture in the roof space

You must switch off the immersion heater system and contact your landlord immediately


See our helpful home hints at the end of this guide

Yoursquoll need to let us know if your circumstances change

If yoursquod like to change any of your standard tenancy terms after yoursquove signed your tenancy agreement you must contact us or your landlord to discuss

17 APPLICANT GUIDE

Assured Shorthold Tenancies Non-Housing Act Tenancies including Company Tenancies

Wersquoll charge you up to pound50 or for any reasonable costs incurred if these are higher than pound50 when agreed by the landlord

pound180 each time a change is requested and agreed by the landlord

V3 | May 2020


If your landlord is re-marketing the property for sale or letting

Please bear in mind that during the last two months of the tenancy viewings may take place

Wersquoll always call to confirm whether the appointments will be convenient (our aim is to give 24 hours notice) Please make sure you leave the house neat and tidy ready for any viewings

Your tenancy end date and notice serving deadline will be in your tenancy agreement

Yoursquoll normally only be able to leave at the end of your fixed term or before any break clause expires However if your circumstances change and you want to leave early you should contact your landlord to see if theyrsquod be willing to re-market the property to look for a new tenant and potentially release you from your obligation However they donrsquot have to agree to this

The landlord is responsible for paying for any renewal

We make a charge for contract negotiation updating terms and arranging a further tenancy and documentation This includes any updating of references

Click here to go to our NHA fees page


Wersquoll discuss any renewal or extension options before the end of your tenancy

Once we know the landlordrsquos thoughts wersquoll contact you to find out yours

If you both want to renew the tenancy wersquoll negotiate the terms of the renewal between all parties

If your tenancy agreement includes an lsquooption to renewrsquo make sure to make a diary note of when you need to let us know by so you donrsquot lose it

If new references are needed wersquoll manage this process as we did at the beginning The landlord may wish to review the rental amount in line with the market conditions and or inflation and wersquoll keep you posted when we know

If any agreed renewal rent is euro10000pcm or more your tenancy falls under the Fifth Directive Money Laundering Regulations see savillscoukaml-requirements We may need to ask you any guarantors or any permitted occupiers for additional information to comply with the legislation

If you are a company or trust tenant and you have an accountant or solicitor they can help you collate relevant documentation

Once the renewal is agreed wersquoll prepare the documentation and send to you for review and signing Where relevant wersquoll update the deposit paperwork

V3 | May 2020


Everyone named on the tenancy agreement will need to agree in writing If a new tenant is found wersquoll charge you any reasonable costs for arranging this and the landlord can charge you the sum of any financial loss hersquos suffered in agreeing to your leaving early

If you want to end the tenancy yoursquoll need to let us know in writing

If you donrsquot hear back from us on the same day call us to make sure the notice has got through to us safely as wersquod hate for you to miss your notice serving date

If yoursquore looking for a new home to buy or rent

We understand that at some stage yoursquoll wish to move we can help you with your move and if you ask us to we can work with you in a discreet manner to make sure it doesnrsquot compromise any existing tenancy

We can put you in touch with one of our local offices in the area yoursquore looking Theyrsquoll update you on the market conditions and talk you through everything available depending on your plans

In the meantime all our available properties can be viewed at savillscouk

Making the most of your finances

Our specialist SPF Private Finance team are here to help you plan the best strategy for any finance needs you may have The team will review your situation and suggest the best possible options for your individual circumstances to ensure you get the best rates

When you speak theyrsquoll explain their fees but as fees are only payable on any mortgage completion an email or chat over phone is obligation and fee free You can contact them at BTLspfcouk or on 020 7330 0388

If you take any of their products following a referral from us we may be paid commission

V3 | May 2020

Managing a smooth end to your tenancy

Before your tenancy ends wersquoll make contact

You should start preparing for your check-out day at least one month before yoursquore due to leave the property you should contact your landlord to confirm your appointment time

As a minimum you must leave the premises in the same condition as you found it and as detailed in both your check-in report and tenancy agreement

As you wonrsquot be allowed to go back to the property after yoursquove left itrsquos important that anything that needs to be done is completed and checked before your check-out day You must therefore make sure the property is cleaned to the same standard as set out in your tenancy agreement and everything that was there when you moved in is still there when you leave such as instruction manuals TV remotes grill pans window keys and so on so keep these safe during your tenancy Any difference to the Inventory schedule of condition and check-in report may be a breach of your tenancy agreement so make sure to read this very carefully in good time

Yoursquoll need to check your specific tenancy agreement to confirm who is responsible for paying the check-out fee If you are responsible to pay the third party charge they will vary depending on whether the property is in London or the country the size of the property the number of bedroomsreception roomsoutbuildings and whether the property is unfurnished or furnished

If you cancel or change a prearranged appointment less than 24 hours before its due you may be charged see our fees pages to see if a charge may apply to your tenancy

Calculating any deposit deductions

You should attend the check-out appointment because the findings will be final

Once your landlord has reviewed the check-out report taking fair wear and tear into account they should discuss any differences to check-in with you If the condition and cleanliness of the property is not the same as at check-in or items that were there at check-in but are now missing they might wish to propose deductions to your deposit

Generally disputes are resolved by give and take by both parties

If after six years the landlord and tenant canrsquot agree on the deposit deductions for any remaining deposit balance held by the landlordrsquos agent the agent may acting reasonably give this balance to a charity of their choice


V3 | May 2020


OUR FEES AND CHARGES

Housing Act Tenancies (AST)

You can see all of the money and fees yoursquoll need to pay for Housing Act Tenancies (AST) listed below All our fees and charges are shown including VAT

These charges are in line with Government regulations If you have any queries your local lettings team will be able to help you

Description

Our fees and charges for Housing Act Tenancies (AST)

Charge

General fees and charges

Any tenancy agreement specially negotiated clauses agreed after the tenancy agreement has been signed

Change of sharer

Early termination (at the landlordrsquos discretion)

Stamp Duty Land Tax

Up to pound50 or for any reasonable costs incurred if these are higher than pound50

Up to pound50 for one new reference and providing a new tenancy agreement or for any reasonable costs incurred if these are higher than pound50

All costs fees and charges incurred by the landlord for allowing early termination including the agentrsquos existing or re-letting fees

Payable on tenancies where the rent (for the whole time a tenant stays in the property) exceeds pound125000

Late unpaid returned rent payments

Lost keys

Default fees and charges

3 above the base rate of the Bank of England per annum calculated daily

Any costs for the replacement of keys fobs security devices and any associated items which have been lost damaged or broken

V3 | May 2020



Non-Housing Act Tenancies (NHA)

You can see all of the money and fees yoursquoll need to pay for Non-Housing Act Tenancies (NHA) listed below All our fees and charges are shown including VAT

Description

Our fees and charges for Non Housing Act Tenancies (NHA) including Company tenancies

Charge

Tenancy paperwork

Deed of Guarantee

Company reference checks

Deposit

Check-in andor check-out appointments

Withdrawing from the tenancy

pound300 per tenancy for contract negotiation and arranging the tenancy

pound120 per deed


Usually equivalent to six weeks rent or if you have a pet this will usually be equivalent to eight weeks

From approximately pound120 to approximately pound620 Check your tenancy agreement to confirm who is responsible for paying this charge

Private tenancies ndash min pound300 per person Company tenancies ndash min pound600

Call out services (inc out of hours)

pound60 per hour andor yoursquoll have to pay the contractors invoice where your actions or lack of actions result in us or a contractor attending the property to remedy the situation

Last minute cancellation or no cancellation of pre-arrange visits

Hourly rate

pound60 per visit and any contractor invoice If you cancel an appointment less than 24 hours before or we have arranged to visit your property and we canrsquot gain access

pound60 plus any replacement costs if we or the landlord have to replace any damaged or broken items or return any fixtures or fittings to their original position as per the inventory

Any overseas payment charges

pound30 per payment Unless you ask us to pay monies to a UK bank account instead

V3 | May 2020


Description

Our fees and charges for Non Housing Act Tenancies (NHA) including Company tenancies (continued)

Charge

If you have any queries your local lettings team will be able to help you

Lateunpaidreturned rent payments

Change of sharer

Additional sharer

Renewal negotiation

Any mid-term tenancy agreement specially negotiated clauses


Stamp Duty Land Tax

pound60 late payment charge and 3 above the base rate of the Bank of England per annum calculated daily

pound375

pound75 if they change at the same time as the above

pound180 for each renewal If additional referencing is required wersquoll also charge you pound45 per reference



This tax is payable on tenancies where the rent exceeds pound125000


We know wersquore only as good as our last tenancy

If you have any feedback wersquod like to hear from you

But if yoursquore not happy with our service

Wersquod like the chance to put it right You should first contact the office you originally dealt with and speak to the head of lettings for that team

If any issues are not resolved to your satisfaction we also have a service improvement manager Fiona Duncan and she can be contacted during office hours on 020 8018 7001 or 07807 999948 or by email at lettingsfeedbackuksavillscom

If we canrsquot help you and yoursquore still unhappy we have a complaints procedure For details email lettingscustomerservicessavillscom

If yoursquove been through our procedure and we canrsquot help you can refer your complaint to the independent redress scheme that we belong to Property Redress Scheme (PRS) You have 12 months to do this Please read their leaflet to see how they can help you and what timescales you have to work to PRS consumer leaflet

You could also speak to our governing bodies either ARLA Propertymark or the Royal Institute of Chartered Surveyors (RICS) Going through any of these processes doesnrsquot mean you canrsquot take legal action

Property Redress Scheme (PRS) Premiere House 1st Floor Elstree Way Borehamwood WD6 1JH 0333 321 9418 theprscoukContactUs

ARLA Propertymark 6 Tournament Court Edgehill Drive Warwick CV34 6LG 01926 496 800 complaintspropertymarkcouk

Royal Institute of Chartered Surveyors (RICS) Surveyor Court Westwood Business Park Westwood Way Coventry CV4 8JE 020 7695 1670

Deposit money is either protected by the deposit protection scheme that we belong to lsquoTDSrsquo or protected through the Royal Institute of Chartered Surveyors (RICS) client money protection scheme For exclusions and limits see ricsorgclientmoneyprotectionscheme To cover bank charges we keep any interest


V3 | May 2020

You should always choose an ARLA Propertymark protected agent look out for their logo

ARLA Propertymark protected is the letting industryrsquos regulatory body

Members must comply with a code of practice and byelaws for professional standards and best practices For ARLA Propertymark members itrsquos The Property Ombudsman Code (TPO Code of Practice) You can click here to read the code or we can send you a copy if you ask us to

We train all of our staff to become Propertymark qualified and we carry out regular up date training sessions to make sure yoursquore dealing with an expert You can have peace of mind knowing we follow strict procedures when dealing with your money or any complaints

arlacouk

This is a guide and not a legal document

Your legal and contractual responsibilities will be in your individual tenancy agreement and any specifically negotiated clauses Speak to your local office if yoursquod like any clarification on any of our fees

Before you sign any paperwork you must make sure you know and understand the contents of all of the above If there is anything you donrsquot understand (including any contents of this guide or within anything we give you to sign) please either ask your local lettings team or seek legal advice from a solicitor or an advice bureau before you sign

We wonrsquot accept any liability or responsibility for any actions or inactions by anyone as a result of reading and acting on the content of this guide


V3 | May 2020

What to do in a property emergency

PoliceFireAmbulance emergency services

sect Call 999

You smell gas

1 Donrsquot use electric switches or naked flames

2 Leave the property and

3 Free call (UK numbers) the National Grid ndash gas emergency hotline on 0800 111 999 and follow their instructions

A pipeline is struck or damaged

sect If a pipeline has been struck even if there is no gas leak you must report the event to the National Grid gas emergency hotline on 0800 111 999

Electricity emergency

sect Free call (UK numbers) the National Grid electric emergency hotline on 0800 404 090 and follow their instructions

Your smoke alarm goes off

sect If you donrsquot know why the alarm has gone off you should see if there are any obvious signs of fire from a safe distance evacuate the property and call 999 for help

sect If you know why the smoke alarm has gone off for instance burnt food and there is no obvious fire you should open as many windows and doors as you can to let the smoke escape Make the situation safe and turn the alarm off

Your carbon monoxide alarm goes off

1 Open as many windows as you can

2 Turn off all fuel-burning appliances

3 Leave the house

4 If you feel unwell seek medical advice

5 Faulty gas appliance Call the National Grid ndash gas emergency hotline on 0800 111 999

6 Faulty oil appliance Call OFTEC on 01473 626 298

You cannot smell carbon monoxide fumes therefore you must immediately take all precautions if your alarm goes off


V3 | May 2020

Your open fire lsquosmokesrsquo when lit

1 Put the fire out

2 Seek advice from a chimney sweep

3 The chimneys might need sweeping

For all of the above once the situation has calmed down please contact your landlord to let them know what has happened and to take their advice for next steps

Helpful home hints

Below are a few top tips Before taking any action or following any of the advice below you should refer to the manufacturerrsquos instructions andor any guidance manual This is especially relevant before touching any electrical appliances or using any chemicals for any cleaning Please bear in mind products containing bleach will stain wood surfaces and some limescale products will irreparably damage marble or chrome fittings

If you are missing a manual or any instructions you should contact the manufacturer or find them online Manuals usually include hints and tips as well as Frequently Asked Questions in case something doesnrsquot appear to be working which you should follow before reporting any fault to your landlord

If you find anything that you expect to be working but isnrsquot please let your landlord know immediately

General trouble shooting

Cooker or electrical appliances are not working

1 Make sure the appliance is switched on

2 Check the consumer unit (fuse box) to make sure a fuse hasnrsquot tripped

3 Check the electricity is workingthe gas hasnrsquot run out

4 Check any clock is set and working

5 Check any timer hasnrsquot been turned off

6 Check you havenrsquot overloaded a socket with multi adaptor


V3 | May 2020

Dishwashertumble Dryer washing machine not cleaning or draining properly

1 Check the powder dispenser draw is not blocked

2 Clean all of the filters

3 Empty the water reservoirs taking care to catch any water with towels or a bucket

4 Check the pump filter is not blocked

Dishwasher isnrsquot washing properly

sect Check the salt level is high enough

sect Check your rinse aid level is high enough

sect Check your appliance manual trouble shooting top tips which may include unblocking the spray arms

A sink is draining slowly or not draining at all

1 Check there isnrsquot a blockage caused by food carefully pour boiling water down the sink and see if it clears

2 Use a sink plunger to move any particles down the sink pipe

3 Check the u-bend isnrsquot blocked follow the manufacturerrsquos instructions to safely remove the u-bend and then clean it out

4 Use a drain chemical solution to pour down the sink following the manufacturerrsquos instructions

Low water pressure or no water

sect Call your supplier or check their website for information andor call your neighbour to establish if itrsquos a problem in your area or just your house

sect Follow your supplierrsquos instructions

No hot water or heating

sect Check the boiler controlsLCD display are showing electric and water is being demanded

sect Check the boiler is not flashing a fault code on the display If it is use the manufacturerrsquos instructions for guidance

sect Check the gas supply is working for other gas appliances

sect Check the clock and timer settings for the boiler

sect Check whether it is in an isolated room or the whole house

sect Check that the thermostat isnrsquot set too low


V3 | May 2020

If your radiators are not heating up properly or have cold spots at the top but are warm elsewhere it means there is trapped air in your central heating system

Unless you have a sealed system you can bleed a radiator to remove the air pockets and help them run better

1 Switch your heating on and wait until the radiators are fully heated If any are completely cold make sure the radiator valve is turned on

2 Check which radiators have cool spots along the top of the panel and make a note Be careful not to burn your hands

3 Turn the central heating system off and let the radiators cool down

4 Some radiators can only be bled with a screwdriver but for others yoursquoll need a radiator key which can be bought from a homeware shop ndash check the manufacturer instructions

5 Place a towel and bowl on the floor under the bleed valve area and hold a cloth directly under to catch any dripsstreams of water which can be black and dirty

6 Attach the radiator key into the square section in the centre of the radiator valve

7 Turn the key slowly in an anti-clockwise direction if air is escaping yoursquoll hear a hissing sound

8 Hold a cloth around it to catch the water because once the air has escaped liquid will start to leak from the valve

9 Close the valve quickly by turning the key clockwise or by using a screwdriver to do the same

10 Check the boiler pressure gauge and make sure itrsquos as it should be as per the appliance manual

11 If itrsquos too low it wonrsquot work and yoursquoll need to repressurise the boiler as per the manufacturerrsquos guidance

Water leaks

1 If any electric fittings are wet do not touch them until yoursquove turned off the electricity at the consumer unit (fuse board)

2 Some appliances may have their own isolation valve if it does isolate the appliance

3 If not turn off the water at the main stopcock and switch off any water heaters

4 Place a bowlbucket and towels under the leak

Burst pipes


2 Turn off the water at the main stopcock and switch off any water heaters

3 Place a bowlbucket andor towels to manage the water escape

4 Open all taps to drain water from the system


V3 | May 2020

Overheating immersions


If the hot water cylinder at any point starts making an excessive noise excessively hot water comes out of the hot water taps hot water comes out of the cold water taps or there is steam or moisture in the roof space this is an indication that the cold water tank may be overheating You must immediately turn off the immersion and contact your landlord

Fridge isnrsquot reaching temperature

1 Empty the contents to another fridge or into a cool bag and store in a cool place

2 Defrost the fridge and freezer following the manufacturerrsquos guidelines

Fridge isnrsquot draining and food is getting wet

sect Your drainage valve may be blocked

sect Follow the manufacturerrsquos guidance to clear out the drainage hole a cotton bud used gently can often help

Cooker hood is not absorbing cooking smells

sect You need to either clean or replace the cooker hood filter

sect Follow the manufacturerrsquos guidelines

Tumble dryer smells of smoke

sect Turn off the power switch

sect Follow the manufacturing instructions to clean out the filter

No power

1 Check if any switches have tripped on your consumer unit (fuse board)

2 See if your neighbours are affected

3 Call your electricity supplier

4 To report a power cut or get an update free call (within the UK) on 105

General gas enquiries

sect You can call 0845 835 1111 or speak to your supplier


V3 | May 2020

Pests

sect Yoursquore responsible during your tenancy for pest control for example ants wasps ladybirds flies and so on

sect Mice are common and it can be difficult to exclude them a mouse can enter through a 6mm hole

sect Make sure you store food in sealed containers and crumbs are cleaned away as they are made

sect Bins should be closed and waste regularly removed from the property ready for the council to collect on the relevant days

sect If you have a pest issue traps and baits should be used or you can use a professional pest control company

Condensation is created by a build-up of moisture in the air Cooking boiling water taking showersbaths and drying clothes indoors increase it If condensation canrsquot dry out it will cause mildew You should reduce the chance of condensation by

sect Covering steaming pans and opening the windowturning on the extractor fan

sect Dry clothes outside or in a well-ventilated room

sect Let steam (which would create moisture) out of the room by opening windows and using extractor fans

sect Making sure all air bricks and vents are clear from obstruction

sect Keeping your home warm with at least a low basic heat

If you see any moisture particularly noticeable on windows you should wipe it down immediately to stop it settling and leading to mould growth and follow the above steps to reduce the moisture in the air

Fire escapes

sect Always keep these free from any obstruction

Police non-emergency number

sect Call 101 when you want to contact your local police

sect If itrsquos an emergency call 999

You must report any maintenance issues to your landlord during your tenancy even if yoursquove resolved the situation with a quick fix please drop your landlord a line to give them an update


V3 | May 2020

What yoursquoll need to know and do on your move-in day 5

Keeping your money safe 3

Our process

What happens at renewal time 18

Having a smooth end to your tenancy 20

Giving us feedback complaints and the Property Ombudsman 24

What to do in a property emergency 26

Explaining tenancy types 3

What you need to know and do during your tenancy 6

If you are looking for a new home 19

Our fees and charges sect Housing Act Tenancies 21

sect Non-Housing Act Tenancies 22

Wersquore an ARLA Propertymark protected agent 25

Helpful home hints 27

CONTENTS


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If you see or hear










17 APPLICANT GUIDE




V3 | May 2020



















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Description


Charge



Change of sharer


Stamp Duty Land Tax






Lost keys




V3 | May 2020





Description


Charge

Tenancy paperwork

Deed of Guarantee


Deposit




pound120 per deed








Hourly rate





V3 | May 2020


Description


Charge



Change of sharer

Additional sharer

Renewal negotiation



Stamp Duty Land Tax


pound375




















V3 | May 2020





arlacouk






V3 | May 2020



sect Call 999

You smell gas














3 Leave the house






V3 | May 2020


1 Put the fire out




Helpful home hints













V3 | May 2020


























V3 | May 2020














Water leaks





Burst pipes






V3 | May 2020
















No power








V3 | May 2020

Pests













Fire escapes







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V3 | May 2020






If you see or hear










17 APPLICANT GUIDE




V3 | May 2020



















V3 | May 2020













V3 | May 2020














V3 | May 2020






Description


Charge



Change of sharer


Stamp Duty Land Tax






Lost keys




V3 | May 2020





Description


Charge

Tenancy paperwork

Deed of Guarantee


Deposit




pound120 per deed








Hourly rate





V3 | May 2020


Description


Charge



Change of sharer

Additional sharer

Renewal negotiation



Stamp Duty Land Tax


pound375




















V3 | May 2020





arlacouk






V3 | May 2020



sect Call 999

You smell gas














3 Leave the house






V3 | May 2020


1 Put the fire out




Helpful home hints













V3 | May 2020


























V3 | May 2020














Water leaks





Burst pipes






V3 | May 2020
















No power








V3 | May 2020

Pests













Fire escapes







V3 | May 2020

















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V3 | May 2020































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V3 | May 2020






If you see or hear










17 APPLICANT GUIDE




V3 | May 2020



















V3 | May 2020













V3 | May 2020














V3 | May 2020






Description


Charge



Change of sharer


Stamp Duty Land Tax






Lost keys




V3 | May 2020





Description


Charge

Tenancy paperwork

Deed of Guarantee


Deposit




pound120 per deed








Hourly rate





V3 | May 2020


Description


Charge



Change of sharer

Additional sharer

Renewal negotiation



Stamp Duty Land Tax


pound375




















V3 | May 2020





arlacouk






V3 | May 2020



sect Call 999

You smell gas














3 Leave the house






V3 | May 2020


1 Put the fire out




Helpful home hints













V3 | May 2020


























V3 | May 2020














Water leaks





Burst pipes






V3 | May 2020
















No power








V3 | May 2020

Pests













Fire escapes







V3 | May 2020























V3 | May 2020


















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V3 | May 2020






If you see or hear










17 APPLICANT GUIDE




V3 | May 2020



















V3 | May 2020













V3 | May 2020














V3 | May 2020






Description


Charge



Change of sharer


Stamp Duty Land Tax






Lost keys




V3 | May 2020





Description


Charge

Tenancy paperwork

Deed of Guarantee


Deposit




pound120 per deed








Hourly rate





V3 | May 2020


Description


Charge



Change of sharer

Additional sharer

Renewal negotiation



Stamp Duty Land Tax


pound375




















V3 | May 2020





arlacouk






V3 | May 2020



sect Call 999

You smell gas














3 Leave the house






V3 | May 2020


1 Put the fire out




Helpful home hints













V3 | May 2020


























V3 | May 2020














Water leaks





Burst pipes






V3 | May 2020
















No power








V3 | May 2020

Pests













Fire escapes







V3 | May 2020


















V3 | May 2020































V3 | May 2020

















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V3 | May 2020















V3 | May 2020





















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V3 | May 2020
















V3 | May 2020






If you see or hear










17 APPLICANT GUIDE




V3 | May 2020



















V3 | May 2020













V3 | May 2020














V3 | May 2020






Description


Charge



Change of sharer


Stamp Duty Land Tax






Lost keys




V3 | May 2020





Description


Charge

Tenancy paperwork

Deed of Guarantee


Deposit




pound120 per deed








Hourly rate





V3 | May 2020


Description


Charge



Change of sharer

Additional sharer

Renewal negotiation



Stamp Duty Land Tax


pound375




















V3 | May 2020





arlacouk






V3 | May 2020



sect Call 999

You smell gas














3 Leave the house






V3 | May 2020


1 Put the fire out




Helpful home hints













V3 | May 2020


























V3 | May 2020














Water leaks





Burst pipes






V3 | May 2020
















No power








V3 | May 2020

Pests













Fire escapes







V3 | May 2020































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V3 | May 2020






If you see or hear










17 APPLICANT GUIDE




V3 | May 2020



















V3 | May 2020













V3 | May 2020














V3 | May 2020






Description


Charge



Change of sharer


Stamp Duty Land Tax






Lost keys




V3 | May 2020





Description


Charge

Tenancy paperwork

Deed of Guarantee


Deposit




pound120 per deed








Hourly rate





V3 | May 2020


Description


Charge



Change of sharer

Additional sharer

Renewal negotiation



Stamp Duty Land Tax


pound375




















V3 | May 2020





arlacouk






V3 | May 2020



sect Call 999

You smell gas














3 Leave the house






V3 | May 2020


1 Put the fire out




Helpful home hints













V3 | May 2020


























V3 | May 2020














Water leaks





Burst pipes






V3 | May 2020
















No power








V3 | May 2020

Pests













Fire escapes







V3 | May 2020

















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V3 | May 2020















V3 | May 2020





















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V3 | May 2020



















V3 | May 2020
















V3 | May 2020






If you see or hear










17 APPLICANT GUIDE




V3 | May 2020



















V3 | May 2020













V3 | May 2020














V3 | May 2020






Description


Charge



Change of sharer


Stamp Duty Land Tax






Lost keys




V3 | May 2020





Description


Charge

Tenancy paperwork

Deed of Guarantee


Deposit




pound120 per deed








Hourly rate





V3 | May 2020


Description


Charge



Change of sharer

Additional sharer

Renewal negotiation



Stamp Duty Land Tax


pound375




















V3 | May 2020





arlacouk






V3 | May 2020



sect Call 999

You smell gas














3 Leave the house






V3 | May 2020


1 Put the fire out




Helpful home hints













V3 | May 2020


























V3 | May 2020














Water leaks





Burst pipes






V3 | May 2020
















No power








V3 | May 2020

Pests













Fire escapes







V3 | May 2020


















V3 | May 2020















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V3 | May 2020
























V3 | May 2020



















V3 | May 2020
















V3 | May 2020






If you see or hear










17 APPLICANT GUIDE




V3 | May 2020



















V3 | May 2020













V3 | May 2020














V3 | May 2020






Description


Charge



Change of sharer


Stamp Duty Land Tax






Lost keys




V3 | May 2020





Description


Charge

Tenancy paperwork

Deed of Guarantee


Deposit




pound120 per deed








Hourly rate





V3 | May 2020


Description


Charge



Change of sharer

Additional sharer

Renewal negotiation



Stamp Duty Land Tax


pound375




















V3 | May 2020





arlacouk






V3 | May 2020



sect Call 999

You smell gas














3 Leave the house






V3 | May 2020


1 Put the fire out




Helpful home hints













V3 | May 2020


























V3 | May 2020














Water leaks





Burst pipes






V3 | May 2020
















No power








V3 | May 2020

Pests













Fire escapes







V3 | May 2020















V3 | May 2020





















V3 | May 2020
























V3 | May 2020



















V3 | May 2020
















V3 | May 2020






If you see or hear










17 APPLICANT GUIDE




V3 | May 2020



















V3 | May 2020













V3 | May 2020














V3 | May 2020






Description


Charge



Change of sharer


Stamp Duty Land Tax






Lost keys




V3 | May 2020





Description


Charge

Tenancy paperwork

Deed of Guarantee


Deposit




pound120 per deed








Hourly rate





V3 | May 2020


Description


Charge



Change of sharer

Additional sharer

Renewal negotiation



Stamp Duty Land Tax


pound375




















V3 | May 2020





arlacouk






V3 | May 2020



sect Call 999

You smell gas














3 Leave the house






V3 | May 2020


1 Put the fire out




Helpful home hints













V3 | May 2020


























V3 | May 2020














Water leaks





Burst pipes






V3 | May 2020
















No power








V3 | May 2020

Pests













Fire escapes







V3 | May 2020





















V3 | May 2020
























V3 | May 2020



















V3 | May 2020
















V3 | May 2020






If you see or hear










17 APPLICANT GUIDE




V3 | May 2020



















V3 | May 2020













V3 | May 2020














V3 | May 2020






Description


Charge



Change of sharer


Stamp Duty Land Tax






Lost keys




V3 | May 2020





Description


Charge

Tenancy paperwork

Deed of Guarantee


Deposit




pound120 per deed








Hourly rate





V3 | May 2020


Description


Charge



Change of sharer

Additional sharer

Renewal negotiation



Stamp Duty Land Tax


pound375




















V3 | May 2020





arlacouk






V3 | May 2020



sect Call 999

You smell gas














3 Leave the house






V3 | May 2020


1 Put the fire out




Helpful home hints













V3 | May 2020


























V3 | May 2020














Water leaks





Burst pipes






V3 | May 2020
















No power








V3 | May 2020

Pests













Fire escapes







V3 | May 2020
























V3 | May 2020



















V3 | May 2020
















V3 | May 2020






If you see or hear










17 APPLICANT GUIDE




V3 | May 2020



















V3 | May 2020













V3 | May 2020














V3 | May 2020






Description


Charge



Change of sharer


Stamp Duty Land Tax






Lost keys




V3 | May 2020





Description


Charge

Tenancy paperwork

Deed of Guarantee


Deposit




pound120 per deed








Hourly rate





V3 | May 2020


Description


Charge



Change of sharer

Additional sharer

Renewal negotiation



Stamp Duty Land Tax


pound375




















V3 | May 2020





arlacouk






V3 | May 2020



sect Call 999

You smell gas














3 Leave the house






V3 | May 2020


1 Put the fire out




Helpful home hints













V3 | May 2020


























V3 | May 2020














Water leaks





Burst pipes






V3 | May 2020
















No power








V3 | May 2020

Pests













Fire escapes







V3 | May 2020



















V3 | May 2020
















V3 | May 2020






If you see or hear










17 APPLICANT GUIDE




V3 | May 2020



















V3 | May 2020













V3 | May 2020














V3 | May 2020






Description


Charge



Change of sharer


Stamp Duty Land Tax






Lost keys




V3 | May 2020





Description


Charge

Tenancy paperwork

Deed of Guarantee


Deposit




pound120 per deed








Hourly rate





V3 | May 2020


Description


Charge



Change of sharer

Additional sharer

Renewal negotiation



Stamp Duty Land Tax


pound375




















V3 | May 2020





arlacouk






V3 | May 2020



sect Call 999

You smell gas














3 Leave the house






V3 | May 2020


1 Put the fire out




Helpful home hints













V3 | May 2020


























V3 | May 2020














Water leaks





Burst pipes






V3 | May 2020
















No power








V3 | May 2020

Pests













Fire escapes







V3 | May 2020
















V3 | May 2020






If you see or hear










17 APPLICANT GUIDE




V3 | May 2020



















V3 | May 2020













V3 | May 2020














V3 | May 2020






Description


Charge



Change of sharer


Stamp Duty Land Tax






Lost keys




V3 | May 2020





Description


Charge

Tenancy paperwork

Deed of Guarantee


Deposit




pound120 per deed








Hourly rate





V3 | May 2020


Description


Charge



Change of sharer

Additional sharer

Renewal negotiation



Stamp Duty Land Tax


pound375




















V3 | May 2020





arlacouk






V3 | May 2020



sect Call 999

You smell gas














3 Leave the house






V3 | May 2020


1 Put the fire out




Helpful home hints













V3 | May 2020


























V3 | May 2020














Water leaks





Burst pipes






V3 | May 2020
















No power








V3 | May 2020

Pests













Fire escapes







V3 | May 2020






If you see or hear










17 APPLICANT GUIDE




V3 | May 2020



















V3 | May 2020













V3 | May 2020














V3 | May 2020






Description


Charge



Change of sharer


Stamp Duty Land Tax






Lost keys




V3 | May 2020





Description


Charge

Tenancy paperwork

Deed of Guarantee


Deposit




pound120 per deed








Hourly rate





V3 | May 2020


Description


Charge



Change of sharer

Additional sharer

Renewal negotiation



Stamp Duty Land Tax


pound375




















V3 | May 2020





arlacouk






V3 | May 2020



sect Call 999

You smell gas














3 Leave the house






V3 | May 2020


1 Put the fire out




Helpful home hints













V3 | May 2020


























V3 | May 2020














Water leaks





Burst pipes






V3 | May 2020
















No power








V3 | May 2020

Pests













Fire escapes







V3 | May 2020



















V3 | May 2020













V3 | May 2020














V3 | May 2020






Description


Charge



Change of sharer


Stamp Duty Land Tax






Lost keys




V3 | May 2020





Description


Charge

Tenancy paperwork

Deed of Guarantee


Deposit




pound120 per deed








Hourly rate





V3 | May 2020


Description


Charge



Change of sharer

Additional sharer

Renewal negotiation



Stamp Duty Land Tax


pound375




















V3 | May 2020





arlacouk






V3 | May 2020



sect Call 999

You smell gas














3 Leave the house






V3 | May 2020


1 Put the fire out




Helpful home hints













V3 | May 2020


























V3 | May 2020














Water leaks





Burst pipes






V3 | May 2020
















No power








V3 | May 2020

Pests













Fire escapes







V3 | May 2020













V3 | May 2020














V3 | May 2020






Description


Charge



Change of sharer


Stamp Duty Land Tax






Lost keys




V3 | May 2020





Description


Charge

Tenancy paperwork

Deed of Guarantee


Deposit




pound120 per deed








Hourly rate





V3 | May 2020


Description


Charge



Change of sharer

Additional sharer

Renewal negotiation



Stamp Duty Land Tax


pound375




















V3 | May 2020





arlacouk






V3 | May 2020



sect Call 999

You smell gas














3 Leave the house






V3 | May 2020


1 Put the fire out




Helpful home hints













V3 | May 2020


























V3 | May 2020














Water leaks





Burst pipes






V3 | May 2020
















No power








V3 | May 2020

Pests













Fire escapes







V3 | May 2020














V3 | May 2020






Description


Charge



Change of sharer


Stamp Duty Land Tax






Lost keys




V3 | May 2020





Description


Charge

Tenancy paperwork

Deed of Guarantee


Deposit




pound120 per deed








Hourly rate





V3 | May 2020


Description


Charge



Change of sharer

Additional sharer

Renewal negotiation



Stamp Duty Land Tax


pound375




















V3 | May 2020





arlacouk






V3 | May 2020



sect Call 999

You smell gas














3 Leave the house






V3 | May 2020


1 Put the fire out




Helpful home hints













V3 | May 2020


























V3 | May 2020














Water leaks





Burst pipes






V3 | May 2020
















No power








V3 | May 2020

Pests













Fire escapes







V3 | May 2020






Description


Charge



Change of sharer


Stamp Duty Land Tax






Lost keys




V3 | May 2020





Description


Charge

Tenancy paperwork

Deed of Guarantee


Deposit




pound120 per deed








Hourly rate





V3 | May 2020


Description


Charge



Change of sharer

Additional sharer

Renewal negotiation



Stamp Duty Land Tax


pound375




















V3 | May 2020





arlacouk






V3 | May 2020



sect Call 999

You smell gas














3 Leave the house






V3 | May 2020


1 Put the fire out




Helpful home hints













V3 | May 2020


























V3 | May 2020














Water leaks





Burst pipes






V3 | May 2020
















No power








V3 | May 2020

Pests













Fire escapes







V3 | May 2020





Description


Charge

Tenancy paperwork

Deed of Guarantee


Deposit




pound120 per deed








Hourly rate





V3 | May 2020


Description


Charge



Change of sharer

Additional sharer

Renewal negotiation



Stamp Duty Land Tax


pound375




















V3 | May 2020





arlacouk






V3 | May 2020



sect Call 999

You smell gas














3 Leave the house






V3 | May 2020


1 Put the fire out




Helpful home hints













V3 | May 2020


























V3 | May 2020














Water leaks





Burst pipes






V3 | May 2020
















No power








V3 | May 2020

Pests













Fire escapes







V3 | May 2020


Description


Charge



Change of sharer

Additional sharer

Renewal negotiation



Stamp Duty Land Tax


pound375




















V3 | May 2020





arlacouk






V3 | May 2020



sect Call 999

You smell gas














3 Leave the house






V3 | May 2020


1 Put the fire out




Helpful home hints













V3 | May 2020


























V3 | May 2020














Water leaks





Burst pipes






V3 | May 2020
















No power








V3 | May 2020

Pests













Fire escapes







V3 | May 2020














V3 | May 2020





arlacouk






V3 | May 2020



sect Call 999

You smell gas














3 Leave the house






V3 | May 2020


1 Put the fire out




Helpful home hints













V3 | May 2020


























V3 | May 2020














Water leaks





Burst pipes






V3 | May 2020
















No power








V3 | May 2020

Pests













Fire escapes







V3 | May 2020





arlacouk






V3 | May 2020



sect Call 999

You smell gas














3 Leave the house






V3 | May 2020


1 Put the fire out




Helpful home hints













V3 | May 2020


























V3 | May 2020














Water leaks





Burst pipes






V3 | May 2020
















No power








V3 | May 2020

Pests













Fire escapes







V3 | May 2020



sect Call 999

You smell gas














3 Leave the house






V3 | May 2020


1 Put the fire out




Helpful home hints













V3 | May 2020


























V3 | May 2020














Water leaks





Burst pipes






V3 | May 2020
















No power








V3 | May 2020

Pests













Fire escapes







V3 | May 2020


1 Put the fire out




Helpful home hints













V3 | May 2020


























V3 | May 2020














Water leaks





Burst pipes






V3 | May 2020
















No power








V3 | May 2020

Pests













Fire escapes







V3 | May 2020


























V3 | May 2020














Water leaks





Burst pipes






V3 | May 2020
















No power








V3 | May 2020

Pests













Fire escapes







V3 | May 2020














Water leaks





Burst pipes






V3 | May 2020
















No power








V3 | May 2020

Pests













Fire escapes







V3 | May 2020
















No power








V3 | May 2020

Pests













Fire escapes







V3 | May 2020

Pests













Fire escapes







V3 | May 2020

1 OUR NON-MANAGED PROPERTY TENANT...

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Transcript of 1 OUR NON-MANAGED PROPERTY TENANT...