1-Nov-14 16:22

Apr 20, 2023 06:04

2010 QUARTERLY REPORT(4th Quarter Oct - Dec)

Quarterly Report –2010 4th Quarter

Apr 20, 2023 06:04

THIS QUARTER IN REVIEW

• The holiday season brought about an increased need for Holiday Adoption Programs and Holiday Toys and Gifts. These services became two of 2-1-1’s most referred services this quarter.

• The top unmet need this quarter were Gas Bill Payment Assistance and Holiday Toys and Gifts. The primary reason these needs went unmet was that either no program was available or all programs were full by the time the caller contacted 2-1-1.

•Gas Bill Payment was the number one service request, demonstrating an 38% increase in caller requests over last quarter. Food Pantries was the second most requested service.


Apr 20, 2023 06:04

24,760

20,488

23,981

25,938

25,83921,751

20,28021,460

22,518

2,000

7,000

12,000

17,000

22,000

27,000

32,000

37,000

JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

70,217

476

74,849

13,489

85,992

17,311

75,556

19,686

2-1-1 Call and Web Transactions

2-1-1 Calls Web Transactions

CALLS RECEIVED THIS YEAR

Q1 Q2 Q3 Q4


Apr 20, 2023 06:04

TOP 5 SERVICES PROVIDED

4,714

3,767

1,917

3,511

1,6965,209

3,5433,142

2,530

1,388

6,437

4,357 4,692

2,0001,442

8,898

4,327 3,320

3,2053,186

Gas B

ill Ass

istan

ce

Food

Pantri

es

Rent A

ssis

tance

Holiday

Gift

s/Toy

s

Holiday

Ado

ptio

n Pro

gram

s

Child C

are

Provi

der T

rain

ing

Elect

ric B

ill Ass

ista

nce

Comm

unity

Clin

ics

Free

Tax

Prep

Censu

s Awar

enes

s

Q4

Q3

Q2

Q1


Apr 20, 2023 06:04

PRIMARY SOURCE OF INCOME

22%

26%

17%

11%10%

8%

3%1%1%1%

22%

25%

12%12%

9%

6%

3%1%1%

27%25%

18%

10%8%

7%

2%2%1%

20%

26%

20%

10%10%10%

2%2%1%Q4

Q3

Q2

Q1


Apr 20, 2023 06:04

INCOME LEVEL

63%

18%

8% 5% 4% 2% 1%

63%

18%

8% 5% 3% 2% 1%

68%

15%

7%5% 3% 1% 1%

65%

16%

7% 5% 4% 2% 1%


Apr 20, 2023 06:04

2-1-1 STRATEGIC ALIGNMENT

BASIC NEEDS EDUCATIONAL PREPAREDNESSFINANCIAL STABILITY

Food Initiative: Ensuring individuals and families have access to three square meals every day by focusing on sustaining and expanding federal assistance programs, increasing utilization of existing food programs, and expanding the distribution system to meet the increased need.

Mortgage Foreclosure: A regional initiative assessing the type of assistance needed pertaining to a mortgage foreclosure or delinquency by linking callers to a website that finds and triages callers with “best-fit” housing counseling agencies.

This quarter 2-1-1 linked 275 homeowners with this service.

Homelessness Prevention & Rapid Re-housing: In partnership with the City of Detroit, 2-1-1 served as the front door to residents who are homeless or at risk for becoming homeless. Through screening and assessment, 2-1-1 is able to create an efficient system of linking eligible families and individuals to the partner agency that can best meet their needs, thus conserving stretched agency human resources needed to serve this population.

This quarter 2-1-1 referred 6,939 individuals and families with this program.


Apr 20, 2023 06:04

2-1-1 STRATEGIC ALIGNMENT

BASIC NEEDS EDUCATIONAL PREPAREDNESSFINANCIAL STABILITY

Great Start Collaborative: Providing information and registering licensed child care service providers for state-required child care trainings.

This quarter, 2-1-1 linked 3,125 child care service providers with required training.

Plan First!: Providing outreach to low-income uninsured women in determining their eligibility for a State-sponsored women’s health plan.

447 women were connected to this program this quarter via 2-1-1.

DTE Vulnerable Citizens Hotline: 2-1-1 is working in partnership with DTE Energy to assist customers experiencing difficulty in maintaining utility service. By calling into 2-1-1, DTE field staff are immediately linked with a 2-1-1 Call Associate who will deploy a mobile 2-1-1 unit to the customer’s residence. Once deployed, mobile 2-1-1 staff work with the household to ensure that DTE customers are able to reside in a home that has safe and legal utility service.


Apr 20, 2023 06:04

#1 Ranked Unmet Need:

Gas Payment Assistance

30%

2% 4%

27%

37%

No Immediate Resource Available

Caller Ineligible/Previously Assisted

Caller Ineligible/All Other Reasons*

Other Reasons

Bill Exceeds Amount Available

TOP UNMET NEEDS & REASONS#2 Ranked Unmet Need:

Holiday Gifts/Toys

57% 34%

3%2%1%

3%

No Immediate Resource Available

Registration Full/Past Deadline

Service Not Available

Caller Ineligible/Previously Assisted

Caller Refused Referral

Caller Ineligible/Target Population Requirement

*Other reasons include caller did not meet income requirements, caller was not the target population of the agency and caller could not afford services.


Apr 20, 2023 06:04

IMPROVING LIVES

YES 86%

“After losing my job, I was falling behind in paying my bills and found myself in the situation where I was

going to lose my home. Thanks to 2-1-1, I was able to keep my home out of foreclosure .” – Allen

“I really needed to see a doctor but could not afford to pay to see one. I wasn’t sure where to go. I called 2-

1-1 and with their help was able to receive the services I needed.” - June

“I recently went through a divorce. I have a son and was unemployed. I was overwhelmed and didn't know

what to do or where to turn. I called 2-1-1 and was referred to Hope Center I was able to shop grocery

store style at their pantry..” - Jessica


Apr 20, 2023 06:04

TOP 20 SERVICE REQUESTS

Rank Pct Pct Pct

1 Gas Service Payment Assistance 6586 18% Gas Service Payment Assistance 1175 16% Food Pantries 1278 16%

2 Rent Payment Assistance 2499 7% Rent Payment Assistance 742 10% Gas Service Payment Assistance 883 11%

3 Food Pantries 2445 7% Food Pantries 521 7% Rent Payment Assistance 619 8%

4 Holiday Gifts/Toys 1859 5% Electric Service Payment Assistance 289 4% Holiday Gifts/Toys 519 6%

5 Holiday Adoption Programs 1306 4% Holiday Gifts/Toys 273 4% Holiday Adoption Programs 419 5%

6 Electric Service Payment Assistance 1174 3% Holiday Adoption Programs 224 3% Electric Service Payment Assistance 260 3%

7 Child Care Provider Training 786 2% Undesignated Temp Financial Asst. 221 3% Homeless Shelter 218 3%

8 Christmas Baskets 782 2% Homeless Shelter 181 2% Christmas Baskets 213 3%

9 General Furniture Provision 766 2% General Legal Aid 157 2% Undesignated Temp Financial Assist. 206 3%

10 Homeless Shelter 725 2% Child Care Provider Training 146 2% General Furniture Provision 177 2%

11 Undesignated Temp Financial Asst. 665 2% Community Clinics 134 2% General Clothing Provision 127 2%

12 Housing Search Assistance 661 2% Emergency Shelter Clearinghouses 102 1% Adult State/Local Health Insurance 125 2%

13 Weatherization Programs 647 2% Christmas Baskets 101 1% Child Care Provider Training 117 1%

14 General Legal Aid 601 2% General Furniture Provision 93 1% General Legal Aid 113 1%

15 Job Search/Placement 559 2% Rental Deposit Assistance 92 1% Emergency Shelter Clearinghouses 103 1%

16 General Clothing Provision 520 1% Job Search/Placement 90 1% General Dentistry 92 1%

17 Community Clinics 517 1% Housing Search Assistance 88 1% Housing Search Assistance 92 1%

18 Adult State/Local Health Insurance 453 1% General Clothing Provision 83 1% Job Search/Placement 87 1%

19 Home Rehabilitation Grants 435 1% Prescription Expense Assistance 75 1% Community Clinics 81 1%

20 Low Income/Sub Prvt Rental Housing 422 1% Water Service Payment Assistance 69 1% Thanksgiving Baskets 81 1%

WAYNE COUNTY OAKLAND COUNTY MACOMB COUNTYNumber Number Number


Apr 20, 2023 06:04

TOP 20 SERVICE REQUESTS

Rank Pct Pct

1 Gas Service Payment Assistance 198 14% Gas Service Payment Assistance 50 10%

2 Rent Payment Assistance 114 8% Rent Payment Assistance 49 10%

3 Homeless Shelter 71 5% Electric Service Payment Assistance 29 6%

4 Food Pantries 67 5% Food Pantries 27 5%

5 Holiday Adoption Programs 47 3% Homeless Shelter 21 4%

6 Holiday Gifts/Toys 46 3% Holiday Adoption Programs 16 3%

7 Electric Service Payment Assistance 41 3% General Legal Aid 14 3%

8 General Legal Aid 37 3% Holiday Gifts/Toys 9 2%

9 Housing Search Assistance 35 2% Mortgage Payment Assistance 9 2%

10 Christmas Baskets 29 2% Undesignated Temporary Financial Assistance 9 2%

11 Undesignated Temporary Financial Assistance 29 2% General Clothing Provision 8 2%

12 General Clothing Provision 24 2% Ramp Construction Services 8 2%

13 Prescription Expense Assistance 23 2% Emergency Shelter Clearinghouses 7 1%

14 Community Clinics 21 1% Job Search/Placement 7 1%

15 General Dentistry 21 1% Mental Health Hotlines 7 1%

16 Adult State/Local Health Insurance Programs 20 1% Rental Deposit Assistance 7 1%

17 Rental Deposit Assistance 20 1% Community Clinics 6 1%

18 Job Search/Placement 18 1% Home Rehabilitation Grants 6 1%

19 General Counseling Services 15 1% Christmas Baskets 5 1%

20 Thanksgiving Baskets 14 1% General Dentistry 5 1%

WASHTENAW COUNTY MONROE COUNTYNumber Number


Apr 20, 2023 06:04

TOP 20 REFERRALS PROVIDED

Rank Pct Pct Pct

1 MICHIGAN DEPT OF HUMAN SERVICES 4808 8% OLHSA 1332 10% MACOMB CO COMM SRVC AGENCY 1174 8%

2 HEAT AND WARMTH FUND (THE) 4742 8% MICHIGAN DEPT OF HUMAN SERVICES 1128 9% SALVATION ARMY (THE) 1168 8%

3 SALVATION ARMY (THE) 4076 7% COMMUNITY HOUSING NETWORK 1006 8% COMMUNITY HOUSING NETWORK 948 7%

4 COALITION ON TEMPORARY SHELTER 2245 4% LIGHTHOUSE EMERGENCY SERVICES 830 6% MICHIGAN DEPT OF HUMAN SERVICES 853 6%

5 SOCIETY OF SAINT VINCENT DE PAUL 2137 4% SALVATION ARMY (THE) 798 6% SOCIETY OF SAINT VINCENT DE PAUL 725 5%

6 NEIGHBORHOOD LEGAL SERVICES MI 1810 3% SOCIETY OF SAINT VINCENT DE PAUL 546 4% MARINE TOYS FOR TOTS FOUNDATION 452 3%

7 MARINE TOYS FOR TOTS FOUNDATION 1505 3% SOUTH OAKLAND SHELTER 513 4% HEAT AND WARMTH FUND (THE) 410 3%

8 UNITED COMM HOUSING COALITION 1494 3% HEAT AND WARMTH FUND (THE) 462 4% CATHOLIC SERVICES OF MACOMB 345 2%

9 MODEST NEEDS FOUNDATION 1414 2% MODEST NEEDS FOUNDATION 266 2% VOLUNTEERS OF AMERICA MICHIGAN 245 2%

10 CROSSROADS OF MICHIGAN 1394 2% MARINE TOYS FOR TOTS FOUNDATION 222 2% MODEST NEEDS FOUNDATION 232 2%

11 DETROIT DEPT OF HUMAN SERVICES 1327 2% SAINT JOHN'S EPISCOPAL CHURCH 154 1% CROSSROADS OF MICHIGAN 199 1%

12 WAYNE METRO COMM ACTION AGENCY 1322 2% CROSSROADS OF MICHIGAN 150 1% MACOMB CO ROT EMER SHELTER 180 1%

13 ACCESS 1004 2% VOLUNTEERS OF AMERICA MICHIGAN 147 1% COMMUNITY CONNECTIONS 169 1%

14 SOUTHWEST SOLUTIONS 957 2% OAKLAND FAMILY SERVICES 130 1% NEW LIFE ASSEMBLY OF GOD 155 1%

15 VOLUNTEERS OF AMERICA MICHIGAN 816 1% AREA AGENCY ON AGING 1-B 124 1% SAINT ATHANASIUS CATHOLIC CHURCH 130 1%

16 DETROIT AREA AGENCY ON AGING 594 1% GRACE CENTERS OF HOPE 120 1% SAMARITAN HOUSE 130 1%

17 CAPUCHIN SOUP KITCHEN 563 1% FURNITURE BANK OF SE MICHIGAN 117 1% LIGHTHOUSE OUTREACH CENTER 129 1%

18 OLD NEWSBOYS' GOODFELLOW FUND 509 1% LEGAL AID AND DEFENDER ASSOC 115 1% FURNITURE BANK OF SE MICHIGAN 115 1%

19 LEGAL AID AND DEFENDER ASS. 467 1% COMMON GROUND 113 1% LEGAL AID AND DEFENDER ASS. 110 1%

20 EARLY CHILDHOOD INVESTMNT CORP 456 1% MSHDA 95 1% DETROIT COMM HEALTH CONNECTION 104 1%

WAYNE COUNTY OAKLAND COUNTY MACOMB COUNTYNumber Number Number


Apr 20, 2023 06:04

TOP 20 REFERRALS PROVIDED

Rank Pct Pct

1 SALVATION ARMY (THE) 381 14% SALVATION ARMY (THE) 157 18%

2 FRIENDS IN DEED 344 12% MONROE COUNTY OPPORTUNITY PROGRAM 123 14%

3 SOS COMMUNITY SERVICES 239 9% MICHIGAN DEPARTMENT OF HUMAN SERVICES 77 9%

4 MICHIGAN DEPARTMENT OF HUMAN SERVICES 199 7% SOCIETY OF SAINT VINCENT DE PAUL 46 5%

5 SHELTER ASSOCIATION OF WASHTENAW COUNTY 87 3% HEAT AND WARMTH FUND (THE) 23 3%

6 HEAT AND WARMTH FUND (THE) 69 3% MODEST NEEDS FOUNDATION 17 2%

7 HOPE CENTER 61 2% LEGAL SERVICES OF SOUTH CENTRAL MICHIGAN 15 2%

8 ANN ARBOR COMMUNITY CENTER 47 2% SOUTHEAST MICHIGAN COMMUNITY ALLIANCE 11 1%

9 MARINE TOYS FOR TOTS FOUNDATION 47 2% UNITED WAY OF MONROE 11 1%

10 HOPE AMERICA 46 2% FAMILY COUNSELING AND SHELTER SERVICES 10 1%

11 EMMANUEL LUTHERAN CHURCH 41 1% FAMILY MEDICAL CENTER OF MICHIGAN 10 1%

12 LEGAL SERVICES OF SOUTH CENTRAL MICHIGAN 41 1% MONROE COMMUNITY MENTAL HEALTH AUTHORITY 10 1%

13 VOLUNTEERS OF AMERICA MICHIGAN 40 1% AID IN MILAN 9 1%

14 CATHOLIC SOCIAL SERVICES OF WASHTENAW COUNTY 33 1% CROSSROADS OF MICHIGAN 9 1%

15 MODEST NEEDS FOUNDATION 33 1% PHILADELPHIA HOUSE 9 1%

16 UNIVERSITY OF MICHIGAN HEALTH SYSTEM 31 1% GREENPATH DEBT SOLUTIONS 8 1%

17 PEOPLE ORGANIZED WORKING EVOLVING REACHING 30 1% MONROE COUNTY DEPARTMENT OF VETERANS AFFAIRS 8 1%

18 WASHTENAW COUNTY HEALTH ORGANIZATION 19 1% VOLUNTEERS OF AMERICA MICHIGAN 8 1%

19 PACKARD HEALTH 18 1% HEARTBEAT OF MONROE, INC. 7 1%

20 COMM HOUSING ALT NONPROFIT HOUSING CORP 17 1% MERCY MEMORIAL HOSPITAL SYSTEM 7 1%

WASHTENAW COUNTY MONROE COUNTYNumber Number


Apr 20, 2023 06:04

United Way for Southeastern Michigan

United Way of Washtenaw County

United Way of Monroe County

Huron Valley Ambulance

Macomb Crisis Center

Common Ground

Neighborhood Service Organization

For additional information on this report, contact:Kristen Bolds, Operations Manager [email protected] (313-226-9349)

For more information about 2-1-1, contact:Dave Bartek, Director [email protected]

UNITED WAY 2-1-1 PARTNERSHIP

1-Nov-14 16:22

Documents

Transcript of 1-Nov-14 16:22