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Introducing IPCRUpgrade

Configuration

Introducing IPCR

1. The iPECS Internet Protocol Call Recording (IPCR) server application employs a Linux OS and VoIP technology to deliver advanced Call Recording capabilities to iPECS platforms.

2. Each iPECS host can support one (1) to ten (10) IPCR servers allowing separation of Call Recording.

3. The IPCR application supports both Automatic recording of all calls (ACR) and configured users assigned a Two-way Recording button can request an active call be recorded, ODR (On-demand recording).

4. IPCR includes a Web server module. The Web server module is the user-interface for administrative and user functions and features of the application.

5. Operating System: Fedora 12 i386 versionServer CPU: Intel Pentium Core 2 Duo 1.8 GHz or higher

AMD Athlon X2-64 2.4 GHz or higherServer RAM: Minimum 2 GByteServer HDD: 1-TByteExternal HDD: Optional for back up

** We guarantee 200 currency sound recording simultaneously .

Upgrade

Follow the process below to upgrade the IPCR upgrade application.

1.Login to terminal with the root Identification.2.# su root Change to root identificationPassword Input the password

2. Download the Install file (update_web_A0Ae.tar.gz) to the /root folder in the server. Locate the folder with the file and copy to the /root folder# cd ‘located folder’ move to the folder with the file# cp update_web_A0Ae.tar.gz /root copy the install_ipcr.tar.gz file to /root

3. Stop fcmanager#cd /usr/furence/bin#./fcmanager stop

4. In the /root folder, extract the file. # tar xvfzp update_web_A0Ae.tar.gz -C /

Upgrade Patch files in web after A.0Ae version

Registration

iPECS-LIKIPCR Server

iPECS-LIK

IPKTS Protocol

Start Register of IPCR Server

Call_ID Req(0x1F)Call_ID

Res(0x1F)Event Status(0x00)Attributes(0x05, 0x06,

0x07)

Send Agent ID(Channel info)

It’s registration procedure of IPCR server

iPECS-LIK

DIP Switch 3-’On’Or

PGM 235MAC Address

At Host:Install LicenseFor auto register, switch 3 – ‘On’For Mac Register, Assign IPCR server in PGM 235

Assign the following after Register

PGM 190 : IPCR Hunt Group(Member is the SIP of IPCR)

PGM 111 ~ 113 Automatic Record Destination

: IPCR Hunt Group

PGM 443 : Station Device LoginAutomatically assigned by

request of IPCR Server.

PGM 211 : SIP Phone Attributes After Registration, assign

PGM 237 Agent Table

Send License Info

PopulateAgent Table

PGM 237

Complete Register of IPCR Server

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4433

55

6622

At IPCR:Install IPCRConfigure

IPCR serverPBX ServerSetting

Configure the following after RegisterChannel Registration User assign Channel number

1.1 iPECS CR server and Agent Unlock Codes11

1) Select the System Management tab,2) Select Appliance Control,3) Select ‘Lock Key Install’,4) Enter the Key code provided from your local LG-Ericsson representative, and5) Select ‘Save’.

1.2 iPECS CR Server MAC Address

1) In the iPECS LIK Web Admin,2) Select the Administration tab,3) Select Registration Table, PGM 235,4) Enter the MAC address of the IP CR Server and the number of Agents for the server,5) Select ‘Save’.

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2.1 IPCR Server Registration22

1) Select the Administration tab from the Home page,2) Select the Setting tab,3) Select IPCR Server Registration,4) Input information as desired.5) Select Save

2.2 iPECS PBX registration22

1) Select the Administration tab from the Home page,2) Select the PBX Registration tab,3) Input the required iPECS host (PBX) information.4) Input optional information as desired.5) SIP ID is should be Desired Number.6) Select Save. 

5 characters

IP v4 addresscharacters

20 characters

SIP reg TimerNormal 3600 sec.

99 characters

TLS check box

99 characters

99 characters

20 characters

99 characters

1234

3.1 Channel registration33

1) Select the Administration tab from the Home page,2) Select the Channel Registration tab,3) Input the channel characteristics including the Agent Id (up to 6-characters).4) Select Save

3.2 User Admin level33

1) Select the Administration tab from the Home page,2) Select the User level admin tab,3) Input a Level, up to 15 characters4) Check appropriate ‘Activation’ boxes for the User Level Admin5) Select Save.

Check boxes to permit (activate) User Admin level access

User Admin Level selection box

Defined User Admin Levels

3.3 User registration33

User registration menu is able to register User group (No. of Class 1 , No. of class 2, No. of class3) and User Information (No. of users).

4.1 Populate Agent Table PGM 23744

Agent ID should be matched with station number that want to be recorded. And a Server should be assigned from total of Agent unlock key.

4.2 SIP station Registration44

IPCR’s sip station should be register through IPCR server process of registration.1) The station of IPCR(SIP station) should be “Manual” in ADM 211,SIP Phone Attributes.2) IPCR can support AES 128 or ARIA 128 except ARIA 129 by programming ADM 211 as following.(Default is OFF)3) 407 is not support, And so it should be “OFF”.

Member of VM Group Registration55

Sip station of IPCR should be the member of External Voice Mail Group as following picture.

Set Automatic Talk Recording Dest. external voice mail group

1) If Agent ID is linked to a station number in IPCR Agent Table (ADM 237), 58’s item(Automatic Talk Recording Option) is ON.

2) It should be set Automatic Talk Recording Dest. external voice mail group in ADM 111~113.

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ACR and ODR

1) ACR : The Station with Agent ID of ACR type is recorded without choice. It doesn’t need two way record button. If it had, the button just shows flashing.

SUPERVISOR

Talking CompletedAGENT(100)

1) ODR : The Station with ODR type is not recorded without choice even though it’s recording. It need Two way record button( Flex button + PGM + 8 + 0 + IPCR Group). It’s toggle.

Press the button Under talking

AGENT(100)