1 Intro to MIS Course

8/2/2019 1 Intro to MIS Course

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Management Information

Systems

Prof. Amar E. Tigga


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IS PASSENGER

www.indianrail.gov.in

RAILWAY ENQUIRYCOUNTER

INFORMATION

INTERACTIVE VOICE

RESPONSE SYSTEM (IVRS)

TOUCH-SCREENS, PDA

TRAINS

TRAIN

DATABASE

TRAINNAME

TRAINNUMBER

SCHEDULE

AVAILABILITYOF SEAT

FARE

ROUTE

QUERY

QUERY

INFO

RMATION

JOURNEY PLANNING


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ATM

VISASERVER

AT CORPOFF.

DELIVERYCHANNEL

COORDINATOR

SWITCHNETWORK AT

BANKS

CORPORATEOFFICE

FINACLESERVER

OUTSOURCEDDELIVERYAGENTS

VISASERVER

(SINGAPORE)MIS from Corp office

Info flow for cash withdrawal or

cards

Info flow for cashreplenishment


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Objective

HOW BUSINESS FIRMS USEINFORMATION TECHNOLOGIES AND

SYSTEMS TO ACHIEVE CORPORATEGOALS.


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Changing Face of

Business Environment

Traditionally, information systems,

considered as a set of managementreporting tools, but with the emergenceof computing technology IS role is

changing.


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Changing Face of

Business Environment Continuous IT innovations, transforming the businessworld

Destroying the old business models

Disrupting the entire industries

Building new business processes

Transform the day-to-day conduct of business

Enabling to create new products & services

Ex. Online music stores, online banking, online servicesetc., gas booking through SMS, RMC online system


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Changing Face of

Business Environment Likewise, management of business firms has

changed

Computer based high speed network

New mobile phones

Growth of enterprise-wide information systems withextraordinarily rich data means

Manager no longer operate in a fog of confusion Online, nearly instant, access information, for accurate

and timely decisions.


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Changing Face ofBusiness Environment

1970s: IS primarily transaction based processing system(TPS)

1980s: Decision Support Systems

1990s: Brought about business transformation through

BPR concepts and become the boardroom agenda

Integration of inter-organizational business processand MIS over a web enabled architecture


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Changing Face ofBusiness Environment

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Understanding MIS

"Information systems knowledge is essential forcreating successful, competitive firms, managingglobal corporations, adding business value and

providing useful products and service to customers

In many industries survival and even existence

without the extensive use of IT is inconceivable

Digital firm - "where nearly all core businessprocessesand relationship with customers, suppliers

and employees are digitally enabled


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Understanding MIS

MIS is defined at large as "the study of [computer

based] information systems in business andmanagement

"which encompasses an understanding of themanagementandorganizational dimensions as well

as technical dimensions of the systems asinformation systems literacy"


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Understanding MIS

Information system literacy for future managerconcerningmajor challenges:

a) "information systeminvestments", b) "strategic business"

c) "globalization",

d) "information infrastructure", and

e) "ethics and security"


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Understanding MIS

Information systems one of the major toolsavailable to business managers for Achieving operational excellence

Developing new products & services

Improving decision making

Achieving competitive advantage

Placements/Recruitments Interview Firms look for knowledge of Info Sys. & Tech.

Regardless of major in finance, marketing, HR, operationor info. system


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Information Systems

Information Systems are a set of

interrelated components that collect,process, store anddistribute informationto support decision making and control in

an organization.


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MANAGEMENT

ORGANIZATION

TECHNOLOGY

INFORMATIONSYSTEM

BUSINESSSOLUTION

BUSINESSPROBLEM


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MANAGEMENT

ORGANIZATION

TECHNOLOGY

INFORMATIONSYSTEM

BUSINESSSOLUTION

BUSINESSPROBLEM

Build products to orderForecast demand andproductionrequirements more

accurately

Reduce CostsIncrease revenueImprove customerservice

Very toughcompetitionDemandingCustomers

Analyze markettrends

Monitor quality,efficiency, costs

Redesign order, Structure,production process

Deploy database,E-business s/w,Integrate


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COURSE CONTENTS


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Part One

Organizational and managerialfoundations of information systems.

Understanding the ManagementInformation system


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Part Two

Information technology infrastructure (ITI)

Technology resources (hardware and software)

Set of services (computing platform service,telecommunication service, data managementservice, application software service, ITmanagement service), composed both of human

and technical capabilities Wireless technologies, and security and control

aspects.


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Part Three

Several types of information systems. The mainconcepts of

Enterprise Applications including enterprise[resource planning] - ERP,

Customer Relationship Managing - CRM,

Supply Chain Management - SCM,

Knowledge management systems, and

Decision support systems


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Part Four

The process of building, implementing andmanaging the systems in organizations.

Development approaches (based on lifecycle orprototyping),

Managing the necessary changes in theorganizations, and various methods for evaluating

the business value of the project are reviewed


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COURSE EVALUATION

PROJECTS & PRESENTATIONS

QUIZZES/CLASS TESTS/CASELETS

END-TERM

For projects and presentations you willhave to form yourselves into team of7(maximum).


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CLASS RULES

1. BE ON TIME TO CLASS

2. BE QUITE WHEN SOMEONE ELSE IS OFFICIALLY

SPEAKING

3. DONT DO OUTSIDE WORK IN CLASS

4. DO NOT USE LAPTOP EXCEPT FORPRESENTATIONS

5. MOBILES ???? - NV


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Suggested Readings

Management Information Systems

Managing the Digital Firm

K.C.Laudon & Jane P. Laudon

Pearson & Prentice HallManagement Information Systems

Jaiswal & Mittal

Oxford Higher Education

Information Systems for Modern Management

Robert Murdick, Ross & Claggett

PHI


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Management Information Systems -Managerial Perspectives (2nd Edition)

D P Goyal Macmillan India ltd

Any other good books on MIS

1 Intro to MIS Course

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