WASHING MACHINEINSTALLATION GUIDE &INSTRUCTION MANUAL

M100WM09

Congratulations on the purchase of your new Matsui Washing Machine. These Operating Instructions will help you use it properly and safely. Please make sure you read the Safety Precautions before you use your washing machine.Intended for domestic use only.

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ContentsContents ............................................................................................................................................................................ 3Installing Your Washing Machine ................................................................................................................................ 4Unpacking ........................................................................................................................................................................ 4Safety ................................................................................................................................................................................. 4

Choosing the Right Location for Your Washing Machine ..........................................................................................................................................4Carrying the Washing Machine ........................................................................................................................................................................................................4

Moving and Installing .................................................................................................................................................... 5Removing the Anchor Bolts ................................................................................................................................................................................................................5Moving the Washing Machine from One Location to Another ............................................................................................................................5Hose and Cable Lengths ........................................................................................................................................................................................................................6Levelling the Washing Machine .......................................................................................................................................................................................................6Water Supply Hose ......................................................................................................................................................................................................................................6Water Drain Hose ..........................................................................................................................................................................................................................................7Connecting to the Mains Supply ....................................................................................................................................................................................................7Installation Check List ...............................................................................................................................................................................................................................7

Preparation ....................................................................................................................................................................... 8Organising Laundry ....................................................................................................................................................................................................................................8Preparing Laundry .......................................................................................................................................................................................................................................8Adding Detergent and Softener .....................................................................................................................................................................................................8Detergent Drawer Overview ..............................................................................................................................................................................................................9

Selecting the Programme ........................................................................................................................................... 10Control Panel Overview ................................................................................................................................................11Wash Setting .................................................................................................................................................................. 12

Standard Washing ......................................................................................................................................................................................................................................12Washing Delicates (Wool and Delicates Programmes) ...............................................................................................................................................12Individual Washing Functions (Process Selection) .........................................................................................................................................................12Optional Functions ...................................................................................................................................................................................................................................13Removing Washing...................................................................................................................................................................................................................................13Turn Off the Tap (optional) ..................................................................................................................................................................................................................13Switch Off..........................................................................................................................................................................................................................................................13

Important Information ................................................................................................................................................. 14Washing Delicates (Wool and Delicates Programmes) .............................................................................................................................................. 14Adding Delicate Laundry Items to the Drum .................................................................................................................................................................... 14Which Detergent to Use ...................................................................................................................................................................................................................... 14Tips for Hanging Delicate Items to Dry ................................................................................................................................................................................... 14If Clothing Shrinks in the Wash ...................................................................................................................................................................................................... 14How to use Laundry Starch ................................................................................................................................................................................................................15How to use Salt ............................................................................................................................................................................................................................................15How to Set and Reset the Child Safety Lock .......................................................................................................................................................................15

Maintenance - Cleaning the Washing Machine ...................................................................................................... 16Cleaning the Drum .................................................................................................................................................................................................................................. 16Cleaning the Exterior of your Washing Machine ............................................................................................................................................................ 16Cleaning the Detergent Drawer ................................................................................................................................................................................................... 16Cleaning the Door Seal and Window ....................................................................................................................................................................................... 16Cleaning the Drain Filter ...................................................................................................................................................................................................................... 16Preventing a Frozen Water Supply Hose ................................................................................................................................................................................ 16Cleaning the Filter Net of the Water Supply Hose ..........................................................................................................................................................17

What to do if ................................................................................................................................................................... 18Error Code ....................................................................................................................................................................... 20Safety Precautions ........................................................................................................................................................ 21Power and Water Consumption ................................................................................................................................. 23

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SafetyChoosing the Right Location for Your Washing Machine

Make sure there’s enough space for your washing •machine.Install your washing machine on a flat, stable •surface to avoid excessive vibration and noise.Don’t install your washing machine in direct •sunlight or in a place where temperatures reach freezing.

Carrying the Washing MachineTwo or More People Must Carry the Washing Machine

Start by tilting the washing machine backwards.•One person should stand behind it, holding the rear of the top panel. The other person •should grip the bottom feet at the front.Don’t touch the door opening button while holding.•Check that you have all the required accessories for installation.•Entrust the installation of the washing machine to a qualified technician or service agent.•

Installing Your Washing MachinePlease read and follow the instructions carefully.

In addition to the instructions mentioned here, special regulations of the relevant water •and power supply companies may apply. If in doubt, have the appliance connected by a qualified technician.The washing machine is heavy - caution when lifting it. Do not lift by projecting •components (e.g. washing machine door).Warning: Frozen hoses may tear/burst. Do not install washing machine in outdoor areas or •where there is a risk of frost.Lay hoses and cables in such a way that there is no risk of stumbling.•

Additional space (240mm) is required for the rear side of the washing machine. This is to allow enough space for the water hose and drain hose.

Unpacking

Cover Cap (x4)

U-Shape Holder (x1) - for fixing the water drain hose.

Accessories

Water Drain Hose

Water Supply Hose

Sloping surface

Unstable Bumpy surface

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Moving and InstallingRemoving the Anchor BoltsFour anchor bolts keep the interior of the washing machine in place while it’s being moved. They need to be removed before installation. Use a spanner (not supplied) and following the instructions below.

Don’t run the washing machine without removing the bolts, as this can cause excessive vibration.

To remove the anchor bolts:Use a spanner to loosen the four bolts out 1. horizontally. They are located at the rear side of the washing machine.Pull the bolts out horizontally.2. Push the four cover caps (included with 3. your accessories) into the respective bolt holes.

You’ll need the anchor bolts again if you move the washing machine, so make sure you keep them safe.

Moving the Washing Machine from One Location to Another

Make sure to fix the anchor bolts prior to moving the washing machine.

Before you move the washing machineShut the tap and run the washing machine to drain the water. Drain any remaining water •from the pump hose.Depressurise the water supply hose and remove it.•Disconnect the mains cable.•Attach the anchor bolts.•

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Hose and Cable Lengths

~90cm ~140cm

~50cm~100cm

~65cm ~115cm

0 - m

ax. 1

00cm

Levelling the Washing MachineThere are 4 leveling feet on the underside. There can be adjusted to make sure the washing machine is level.

On each stand, loosen the lock nut by turning it clockwise with 1. a spanner.Adjust all four feet in this way.2. Use a spirit level to ensure the washing machine is standing 3. correctly.Tighten each lock nut by turning them anti-clockwise (towards 4. the washing machine body), again using a spanner.

Ensure all four lock nuts are tightened securely. Check the feet are still bolted to the washing machine - if they’re unbolted, the washing machine will move around.

Water Supply HosePoints to remember

Follow the instructions in this section to avoid water leaks.•Don’t connect the hose to a combination tap.•Don’t twist, squash, modify or cut the hose.•Optimum water pressure in the main pipe is 0.05 MPa - 1.0 MPa.•If the water pressure is set higher than this, you will need to install a depressurising valve.•Water-flow from the tap should be more than 5 litres per minute.•If you’re unsure, ask a qualified technician to connect the hose.•

Connecting the Water Supply HoseAttach the hose to a tap, and tighten the 1. plastic joint by hand.Open the tap slowly and check there are no 2. leaks around the joint.

The joint is subject to water pressure.

How to connect from the left side How to connect from the right side

3/4”

min. 10 mm

3/4”

min. 10 mmPlastic joint

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Leak-proof System - Overflow DetectionThis system is designed to prevent water leaks from the washing machine. If water collects in the washing machine above a certain level, this function prevents the washing machine overflowing by stopping the water supply and activating the drain pump.

Water Drain HosePoints to remember:

Don’t twist, pull out or bend the drain hose.•Your washing machine should be no more than 100cm from the drain outlet.•

Draining to a sink or wash-basinSecure the drain hose in position, so it can’t drop out of the basin.•Don’t block the basin’s drain outlet, and make sure the drainage through it is sufficient.•Don’t let the tip of the drain hose dip into the drained water, as this can cause the water •to flow back into the washing machine.

Connecting to the Mains SupplyFor your safety:

Never plug your washing machine into an extension lead or power strip with multiple •sockets.If the mains cable or mains plug are damaged, stop using them and call for service or a •qualified technician.

Installation Check ListBy now, you should have installed the washing machine. Let’s go through the checklist to ensure the installation is done correctly!

Questions Checkbox

Anchor bolts - Have you removed them and attached the cover caps properly?

Four Adjustable Stands - Are they bolted securely to the washing machine

Four Stand cushions - Are they standing flat?

Power supply - Is the household dedicated mains socket, fully rated at AC220V to 240V independently?

Location - Is your washing machine on a flat, stable surface? Does it run without vibrating?

Water Supply Hose - Is it free from leaks and is the water supply normal?

Water Drain Hose - Is it free from leaks and is it draining normally?

U-Shape Holder

Draining to a wash-basin Draining to a drain hose

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PreparationRead the following to understand how best to prepare your laundry for washing.

Organising LaundryRead the washing label on each garment to help you sort your washing into different •loads.Sort the laundry by colour, type of fabric and by how soiled it is.•

This will help you choose the correct programme and temperature for each wash.Do not exceed maximum load!•Be careful not to trap any items of clothing.•

Preparing LaundryTreat stains before washing.•Items to be put into a cleaning net before going into •the washing machine. i.e. Bras with metal wires, tights and lace clothing should all be washed in a cleaning net to prevent damage.Check that any pockets on clothing do not contain •any objects which may damage your clothes and the washing machine. Tie up any loose strings on laundry, close zippers and •reverse clothing with zips inside out.Remove any surplus hair, animal fur, sand, and other •materials with a brush before washing.If clothes have raised fabric turn them inside out.•Clothes that are not colour fast should be washed •separately.Insert your clothes into the washing machine. Close •the washing machine door. Ensure not to trap any items of clothing between the loading door and rubber seal.

Adding Detergent and SoftenerAdd detergent into the appropriate dispenser. •Apply softener before you start washing to prevent •static. Apply detergent and softener according to the •washing amount, the soiling level, the water hardness in your area and the manufacturer’s instructions of these products.

Dilute viscous fabric softener and fabric conditioner with water. Prevent blockage of the overflow. Maximum level is 40ml.

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Detergent Drawer OverviewDo not use washing machine when the •detergent drawer is removed. It may cause a water leak or it may not work normally.If you forget to add detergent, you can •drain the washing machine by running a DRAIN only programme. Then you can add detergent and start the programme again. Detergent only reaches the drum when water flushes through the detergent drawer.To prevent powered detergent staying in •the drawer, dry the inside of the drawer with a cloth. Make sure the powder isn’t lumpy when you add it into the drawer.If the rinse cycle isn’t removing all the •detergent from your wash, use less detergent. Softener should not exceed the MAX level •in the compartment.Wash out unused softener with a splash of •water or a damp cloth after the programme has finished.

Detergent for main washing

Softener

Detergent for prewashing

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Selecting the ProgrammeHere are the available programmes, additional functions and options settings.Spin speed can be selected separately for certain programmes.

Programme Description Examples

CottonDaily washing for cotton, linen and cotton blend. i.e. hard-wearing textiles – T-shirts, underwear, towels, tablecloths

SyntheticGentle on cotton, linen and man-made materials. i.e. lightly soiled textiles

WoolGentle washing for hand and washing machine washable wool, silk and wool blend clothing. i.e. hand/machine-washable textiles

DelicateGentle wash for synthetic fibre, textiles, stain, lace, etc. i.e. delicate washable textiles

QuickWashes lightly soiled clothing quickly•Lightly soiled textiles•

Wash Wash only

RinseRinse only•With subsequent spin cycle•

SpinSpin and dry clothing only•Hand wash clothing•

DrainDrain the water in the drum•The rinsing water if Rinse Hold occurs•

• When a programme is running, you can’t add optional functions to it or change the wash temperature.To change the programme, turn the washing machine off and on again.•You’ll hear the buttons sound when you press them. This is to help make sure you’ve •chosen the right settings.

If you are interested in the Power and Water Consumption of each programme, please refer to page 23.

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Control Panel Overview

1000

700

500

STOP

COLD

QUICK

COLD

DELICATE

COLD

WOOL

RINSE

SYNTHETIC

WASH

COTTON

DRAIN

SPIN SPEED FUNCTION1FUNCTION2 PRE WASHSTART/PAUSE

WASH RINSE SPIN

NOSPIN

BABYCARE

EASY IRON

ECO WASH

INTENSIVE

Step 4Start/Pause

Press this •button to start or pause your wash programme.

Step 3Optional Functions

You can add •functions to each basic programme to suit your laundry needs.Some functions •don’t apply to certain programmes.

Step 2Spin Speed

Shows the •spin speed (in rpm) for the programme you’ve selected.You can choose •your own spin speed for some programmes.Some spin •speeds can’t be used for certain. programmes.

Step 1Power & Programme Selection Dial

Use this to •choose the best programme for your laundry.

Process IndicatorShows you the current stage of •the programme, i.e. wash, rinse or spin.

• Once the wash has started, the programme, spin speed and optional functions cannot be changed. If you need to change a setting, turn the dial to STOP. Re-select the programme, spin •speed and optional functions, and then press the START/PAUSE button.

Water is poured into the washing machine to perform an inspection at the time of shipment from the factory, so there may be drops of water or condensation in the washing machine. This is not an indication of a malfunction.

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Wash SettingStandard Washing

Pull the door and put the laundry in the drum. (Refer 1. to page 8 for sorting your laundry before it goes into the drum. Make sure no washing gets caught in the door.Close the door and turn the Power & Programme 2. Selection Dial to select your wash programme.Select the Spin Speed.3. Select any Optional Functions.4. Add detergent into the detergent drawer. The 5. quantity of detergent will depend on the amount of laundry, the degree of soiling and the water hardness. Use the amount of detergent suggested on the packaging.Press the START/PAUSE button to start the washing.6. The washing machine will sound when the 7. programme is complete.

If the door is locked and you switched the washing machine off - or if there’s a power cut - it will stay locked until you turn it back on again.

Washing Delicates (Wool and Delicates Programmes)Pull the door and put the laundry in the drum.1. Close the door and turn the Power & Programme 2. Selection Dial to select WOOL or DELICATE programme.Select the Spin Speed.3. Select any Optional Functions.4. Add detergent into the detergent drawer. The 5. quantity of detergent will depend on the amount of laundry, the degree of soiling and the water hardness. Use the amount of detergent suggested on the packaging.Press the START/PAUSE button to start the washing.6. The washing machine will sound when the 7. programme is complete.

Individual Washing Functions (Process Selection)You can select either single function such as WASH, RINSE, SPIN or DRAIN.

Open the door and put the laundry in the drum.1. Close the door and turn the Power & Programme Selection Dial to select WASH/ RINSE/ 2. SPIN/ DRAIN programme.

STOP

COLD

QUICK

COLD

DELICATE

COLD

WOOL

RINSE

SYNTHETIC

WASH

COTTON

DRAIN

SPIN

START/PAUSE

STOP

COLD

QUICK

COLD

DELICATE

COLD

WOOL

RINSE

SYNTHETIC

WASH

COTTON

DRAIN

SPIN

Wool Programme

STOP

COLD

QUICK

COLD

DELICATE

COLD

WOOL

RINSE

SYNTHETIC

WASH

COTTON

DRAIN

SPIN

Delicate Programme

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Press the START/PAUSE button to start the process.3.

Function When you want to:WASH Wash laundry only, (rinse water remains).RINSE Rinse washed laundry, (rinse water remains).SPIN Spin-dry washed laundry.DRAIN Drain water from the drum.

When you start the washing machine, the LED indicator flashes to confirm the function is in progress. Once the washing machine has started, you can’t change the programme.

Optional FunctionsDepending on the programme you select, you can combine different optional functions. You may need to press the functions buttons more than once to get all the functions you want. In some cases, some optional functions combined may not be combined if selected. For examples: BABYCARE and ECO WASH.

Optional Function When you want to How it works

BABYCARE (Press Function2)

Rinse the laundry more thoroughly.

It increases the level of rinse water.

EASY IRON(Press Function2)

Make ironing easier. It spin dries your laundry more gently. •The drum rotates the laundry intermittently •during the rinse cycle (The rinse light will flash). Press START/PAUSE button to move to the next function and continue on the final spin cycle.

Note: The clothes will remain in the rinse cycle until

the Start/Pause button is pressed.

ECO WASH(Press Function1)

Wash lightly soiled laundry.

The heating temperature is reduced during •washing and pre-washing cycle.Water consumption is also reduced during •washing, pre-washing and rinsing cycles

INTENSIVE(Press Function1)

Wash heavily soiled laundry.

It increases washing time from 20 to 60 minutes.

PREWASH(Press PREWASH)

Prewash heavily soiled laundry.

It adds a prewash cycle.

Removing WashingOpen the washing machine door and remove your washing.1. Remove any foreign objects to avoid risk of rusting.2. Leave the door and detergent drawer open so that residual water can evaporate.3.

Turn Off the Tap (optional)

Switch OffSet the Power & Programme Selection Dial to STOP.

STOP

COLD

QUICK

COLD

DELICATE

COLD

WOOL

RINSE

SYNTHETIC

WASH

COTTON

DRAIN

SPIN

Wash Programme

STOP

COLD

QUICK

COLD

DELICATE

COLD

WOOL

RINSE

SYNTHETIC

WASH

COTTON

DRAIN

SPIN

Rinse Programme

STOP

COLD

QUICK

COLD

DELICATE

COLD

WOOL

RINSE

SYNTHETIC

WASH

COTTON

DRAIN

SPIN

Spin Programme

STOP

COLD

QUICK

COLD

DELICATE

COLD

WOOL

RINSE

SYNTHETIC

WASH

COTTON

DRAIN

SPIN

Drain Programme

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Important InformationWashing Delicates (Wool and Delicates Programmes)These programmes rock the drum gently for best results on delicate laundry.

Delicate laundry loads: 1.5kg or less•Tips for Wool/Delicate programme: •Approximate Weights:– Wool sweater (400g)– Silk blouse / under garment (200g)– Trousers (400g)

Adding Delicate Laundry Items to the DrumClose zips and buttons.•Add items one by one on top of each other.•Don’t overload the drum as it may cause excessive •vibration or damage to the washing machine.

Which Detergent to UseFor wool items, use a mild liquid detergent. Other detergents may damage your clothes.•With Wool or Delicates programmes, you may need to use the Extra Rinse cycle to •remove excess detergent from your clothes. This depends on the amount of detergent you use, and the amount of foam that develops in the main wash cycle.To do this, once the programme has finished, select the Wool programme to rinse again. •Then select RINSE using the Power & Programme Selection Dial and press START/PAUSE button.

Tips for Hanging Delicate Items to DryHang white or light colour clothes, wool and nylon •away from direct heat or sunlight.After washing, smooth creases and folds out of wool •and nylon clothes and return them to their normal shape before hanging in the shade.Use a hanger for shirts, blouses and trousers. You can •wrap a towel around the hanger to fit the shoulder width of your clothes, so they retain their shape as they dry.Spread woollen items such as seaters out to dry.•

If Clothing Shrinks in the Wash...You can spread the item out to its original size on an •ironing board, and use dress pins to hold the size and shape. Then use an iron to steam the item and leave it to dry.

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How to Use Laundry StarchLaundry starch makes your clothes crisp in texture. Synthetic laundry starch is a stiffening agent.

To use laundry starch, simply add it to the softener compartment, next to where you add •detergent. It will automatically be applied to your clothes as part of the final rinsing cycle. If it’s hard to pour, you can dilute the starch slightly with water before adding it to the •softener compartment. Make sure you don’t fill the compartment over the MAX level.

After using starch, clean the detergent drawer, especially the softener cover. Then remove any excess starch in the drum, run a QUICK programme without detergent.

How to Use SaltIf the water in your area is hard, deposits will form in the drum. To reduce the hardness of the water, you will need to add salt after detergent to the main wash compartment. If you use other treatments like fabric softener or stain remover, add them to your wash in the following order:1. Detergent 2. Salt 3. Stain removerIt is recommended that adjustments should be made according to the water hardness level in your area.

WATER HARDNESS

°dh °fh °Clark mmol/l

0-8 0-14 0-10 0-1.4

8-12 14-39 10-28 1.4-3.9

22-45 39-80 28-56 3.9-8

>45 >80 >56 >8

1 °dh (German degree) = 1.25mmol/l1 °fh (French degree) = 0.178mmol/l1 °Clark (British degree) = 1.78mmol/l

How to Set the Key LockThe Key Lock prevents children stopping programmes accidentally. It locks the control buttons except the Power & Programme Selection Dial.

Switch the washing machine on.1. Press and hold the FUNCTION1 and PRE WASH buttons simultaneously for 2.5 seconds.2. Press the buttons in the same way to unlock.3.

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Maintenance - Cleaning the Washing MachineCleaning the DrumIf you keep using cold water in your washing machine, this may cause a build-up of bacteria inside the drum, which can give off an odour. You can avoid this by running the WASH programme once a month. When you use a scale remover, follow the manufacturer’s instructions.

Don’t put laundry in the washing machine during the drum cleaning.

Turn the Power & Programme Selection Dial to WASH cycle.1. Put the drum cleaning detergent and bleach into the detergent 2. drawer.Press the START/PAUSE button to start the cleaning.3. The washing machine will sound when the programme is 4. complete.

Cleaning the Exterior of your Washing MachineClean the outside of your washing machine with a soft cloth and mild detergent such as •kitchen detergent and soap water.Don’t splash water over the washing machine.•Do not use cream cleansers, thinners or products containing alcohol or kerosene.•

Cleaning the Detergent DrawerRemove the detergent drawer by pulling and pressing the softener cover at the same 1. time.Wash out old detergent from the drawer with water. (Use a cloth to clean the washing 2. machine.)

Residue detergent soon builds up if you don’t clean the drawer regularly, and can develop mould.

Cleaning the Door Seal and WindowWipe the window and seal after each wash to remove lint and stains. If lint builds up, it •can cause leaks.Remove any coins, buttons and other objects from the door seal after each wash.•

Cleaning the Drain Filter

Be careful not to burn yourself while handling your clothes or touching the inside of the drum after a high temperature wash.

Before cleaning the drain filter, switch off and unplug the washing machine.Open the Service Flap.1. Carefully loosen the drain filter. Water may drain out - this is normal.2.

STOP

COLD

QUICK

COLD

DELICATE

COLD

WOOL

RINSE

SYNTHETIC

WASH

COTTON

DRAIN

SPIN

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Turn it anticlockwise, unscrew the filter and remove it.3. Remove any lint and debris before carefully replacing the filter.4.

Turn it clockwise and screw the filter back.5.

Preventing a Frozen Water Supply HoseIf your washing machine is delivered in freezing weather conditions, leave it at room temperature for 24 hours after you’ve set it up before using it. This ensures there’s no ice blocking the water supply hose.If your water supply hose freezes, add 2 or 3 litres of warm water to the drum. Then run a DRAIN only programme.

Cleaning the Filter Net of the Water Supply HoseIf water isn’t draining properly...

Turn the water supply off at the tap. 1. Close the washing machine door and select DRAIN programme and press the START/2. PAUSE button.After finished, turn the power off. Loosen the water supply hose and remove it from the 3. tap.Use a small brush, e.g. a toothbrush to clean the filter. 4. Re-connect the water supply hose to the tap and turn the tap back on, checking for leaks.5.

about50°C

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What to do if...Buttons don’t work. While the washing machine is washing, you cannot change the

programme, temperature and process settings.

Door doesn’t open Door lock may be active.•The water temperature or level could be too high.•

Unusual odour Rubber parts may give off a smell when you first start using •the washing machine, but this goes away over time.You can wash the drum by running the WASH programme •once a month.

You can’t see any water

This is normal: The water level is below the window.

There’s no water going into the washing machine

The water tap might be turned off.•The water hose or water-supply hose may be frozen.•Your water supply may be disrupted.•The water-supply valve filter, at the joint of the water-supply •hose, may be clogged.

There’s only a small amount of water

If you have paused the programme and you restart, the •washing machine may drain some water.Don’t pour water in through the door.•

Water adds up during washing

This is normal: water is supplied automatically as the level lowers, and with heavy loads the water may fill up repeatedly.

Water drains away during washing

This is normal: water often drains and refills to wash off excess foam. (This is called foam detection.)

There’s no water going into the washing machine during rinse operation

Before rinsing, the washing machine spins to drain water remaining from the wash. The water will fill up after that.

Rinsing begins before the spinning finshes

If your laundry has collected to one side of the drum, rinsing •will start automatically to correct the imbalance.If there’s excess foam after washing, water may drain and refill •to wash it off. (This is called foam detection.)

During the spin-dry, the drum stops and rotates several times

This is normal. The washing machine has detected an unbalanced load and is trying to correct it.

Foam and water remain in the door or door seal

Although foam and water may remains with the state of clothing and the amount of detergent, it does not have influence on the performance of a rinse.

Spin starting is repeated.

This is normal. Although spin starting may be repeated, it is a function made to spin quietly.

There’s not much foam

This can happen if you’ve put powder detergent directly into •the drum – you must put it in the detergent drawer.The amount of foam can vary, depending on the •temperature, level and softness of your water.You may not be using enough detergent.•You may be using a reduced-foam type of detergent.•Heavily soiled laundry can reduce the amount of foam.•Larger loads of laundry can also reduce the amount of foam.•

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There’s a lot of foam The amount of foam can vary, depending on the •temperature, level and softness of your water.You may have used too much detergent.•The type of detergent you use could cause excess foam.•

There’s no foam This can happen if you’ve put powder detergent directly into •the drum – you must put it in the detergent drawer.If your laundry has collected to one side of the drum, water •will be supplied automatically to correct the imbalance – and this will prevent the foam wash.The amount of foam can vary, depending on the •temperature, level and softness of your water.

Fabric softener overflows

You may have exceeded the MAX level on the detergent •drawer. You may have spilt the liquid by closing the detergent drawer •too sharply.

There’s a residue of powder detergent at the end of the wash

This can happen if you’ve put powder detergent directly into the drum – you must put it in the detergent drawer.

There’s an unusual noise or vibration

Check there’s nothing metal in the drum.•Make sure the anchor bolts used in transportation have been •removed.Check the washing machine is on a flat, stable surface.•

There’s a noise when the water drains away

This is normal, it’s the pump starting and stopping.

The electricity supply cuts out while the washing machine’s on

The washing machine will stop, and won’t start by itself when the power comes back on. You’ll need to select a programme and start it again.

A circuit breaker trips the electricity supply

The washing machine will stop, and won’t start by itself when •you reset the breaker.You’ll need to find out what caused the breaker to trip, and •put this right. Then reset the breaker, turn your electricity supply back on, and start the washing machine again.

The water supply is disrupted

When the water comes back on, it may be impure at first. You’ll need to disconnect the water-supply hose and drain any impure water through the tap before using your washing machine again. Remember to re-connect the water supply hose first.

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Error CodeWhen the error code is on, the washing machine will sound.If a fault cannot be rectified or a repair is required, then...

Set Power & Programme Selection Dial to STOP and pull out the mains plug.•Turn off the tap and call for service.•

Error Code LED State What to do:

E1Door is open WASH RINSE SPIN

Make sure the door is shut properly.

E2Unable to supply water WASH RINSE SPIN

Check the tap is open.•Check the water pipe or hose isn’t frozen.•Check the water supply hasn’t been disrupted.•Check the water supply valve filter isn’t clogged.•

Correct any of these problems, then open the door, shut it and start the washing machine again.

E3Unable to drain

WASH RINSE SPIN

Check the drain hose, making sure:It isn’t clogged up.•Its tip isn’t immersed in water.•The water isn’t frozen.•Cleaning the drain filter.•

Correct any of these problems, then open the door, shut it and start the washing machine again.

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Safety PrecautionsIT IS HAZARDOUS FOR ANYONE OTHER THAN AUTHORISED SERVICE PERSONNEL TO CARRY OUT SERVICING OF REPAIRS WHICH INVOLVE THE REMOVAL OF COVERS.

TO AVOID THE RISK OF AN ELECTRICAL SHOCKDO NOT ATTEMPT REPAIRS YOURSELF

WARNING!If you will not be using the washing machine for awhile such as when you go on holiday, •turn off the water supply to the washing machine. This is particularly important if there is no drainage around the washing machine.If the water supply is left on, water pressure may build up and cause a leak.

General UseDo not install your washing machine anywhere that is damp or exposed to the weather.•If you do, it may cause an electric shock, fire, failure or deterioration.

Do not pour water directly onto any part of the washing machine.•It may cause a short circuit or electric shock.

Keep burning objects such as candles or cigarettes, away from the washing machine.•They may cause a fire or damage.

Keep flammable substances well away from the washing machine – for example kerosene, •gasoline, benzene, paint thinner and alcohol, or clothing soaked with these.They may cause an explosion or a fire.

This washing machine is only suitable for washing textiles labelled washing machine-•washable.Anchor bolts are used to transport the washing machine. You should remove these using •a spanner or similar tool before you install the washing machine.If you do not, it will cause strong vibrations when the washing machine is spinning.

Do not connect the washing machine to hot water.•The washing machine works with cold water.

Before you start using the washing machine, turn the tap on to check that the hose is •properly connected.If it’s not, there may be a water leak.

Do not apply pesticide, hair spray or deodorant to the washing machine.•Do not put any electrical equipment near the washing machine – for example a TV, radio •or battery charger.Do not put too much laundry or detergent into the washing machine.•It may cause washing machine troubles.

Be careful not to get your laundry caught in the door when you close it.•This could cause a water leak or damage your laundry.

Power Source and CableUse an independent household dedicated mains socket, fully rated at AC 220V to 240V.•If the washing machine is plugged in with other appliances, it may overheat and cause a fire.

Make sure the mains plug is pushed firmly in the socket.•A loose connection may overheat and cause electrical shock or a fire.

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Check the mains lead and mains plug for any damage.•If the mains cable is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.

Unplug the mains lead when cleaning the washing machine.•Do not touch the mains lead or mains plug with wet hands.•It may cause an electric shock.

Check the mains plug regularly for dirt.•If dirt accumulates on the mains plug, it could cause a fire. To prevent this, unplug the cable and clean the mains plug with a dry rag.

If you disconnect the mains plug, hold onto the mains plug not the cable.•Pulling the cable may cause an electric shock or a fire.

Do not use a mains plug adaptor or extension cable.•It may overheat and cause a fire.

Make sure your home voltage matches the voltage displayed on the washing machine. •If you are not sure, contact an electrician.

To Prevent InjuryDo not climb on the washing machine.•You may hurt yourself or damage the washing machine.

When opening and closing the door ensure you keep fingers away from the door hinge, •or this could lead to injury.Check your washing for objects such as nails, pins, coins, clips etc.•They could damage your laundry or the washing machine.

Do not wash, rinse or spin water-proof sheets or clothing.•These may cause vibration or washing machine failure during spin-drying, which could lead to injury, damage to the washing machine or damage due to water leaking.

Be careful when draining hot water or any detergent from the drum.•To prevent an injury.

Do not dismantle, repair or modify the washing machine.•The washing machine could malfunction and cause a fire or injury.

This appliance is not intended for use by persons (including children) with reduced •physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.Children should be supervised to ensure that they do not play with the appliance.•Do not touch the laundry inside the washing machine, until the drum has completely •stopped.Even if the drum is spinning at low speed it can cause an injury. Take particular care of children in this respect.

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Power and Water Consumption

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Visit Partmaster.co.uk today for the easiest way to buy electrical spares and accessories.

With over 1 million spares and accessories available we can deliver direct to your door the very next day.

Visit www.partmaster.co.uk or call

0870 6001 338 (UK customers only)

Calls charged at National Rate.

This symbol on the product or in the instructions means that your electrical and electronic equipment should be disposed at the end of its life separately from your household waste. There are separate collection systems for recycling in the EU.For more information, please contact the local authority or your retailer where you purchased the product.

DGS Retail Ltd. Maylands Avenue Hemel HempsteadHerfordshire HP2 7TG England

Note: If you require a replacement for any of the items listed below, please quote their corresponding part numbers:

Replacement Part Part Number

Cover Caps 302700300804

U-Shape Hose Holder 301113900029

Water Supply Hose 301611000806

Water Drain Hose 302400600802

Installation Guide & Instruction Manual 302000100A01

SpecificationsModel M100WM09Rated Voltage 220-240VRated Frequency 50HzMaximum energy rated power input

2100W

Heating energy rated power input 1900WDimensions of the product 595mm (W) x 500mm (D) x 850mm (H)Weight of the product 60kgMaximum mass of dry cloth 5kgWater Consumption Refer to the Power and Water Consumption in

the Instruction ManualPressure of tap water 0.05MPa - 1MPa