1 GIS webcast 3 December 2013. What we’re talking about today We’ve got a lot to be proud of...
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Transcript of 1 GIS webcast 3 December 2013. What we’re talking about today We’ve got a lot to be proud of...
What we’re talking about today
• We’ve got a lot to be proud of• Exchange engineering services• Staying service-obsessed• Restructuring GIS• Q&A
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We’ve got a lot to be proud of
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Delivering the Next Generation WDMPeter McScorely
BT Sport launch was a fantastic success.
Steven DawDelivering switch site capacity for O2 at 12 major customer switching centres
Guy Voice
IXD..... we deliver care, customer, people
Donald Stubbs
£100M annualised savings delivered in energy and 77% group engagement in energy
Jennifer Dove
We’ve got a lot to be proud of
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Starting my apprenticeship based in Cambridge. I've been given great hands on training.
Nathan Meek
The introduction of the Modular Infrastructure computing platform and the delivery to date of 600 customer virtual machines
Shaun Parker
PDH platform compaction, now stands at 27.54% since project start.
Jacqui Adam
Got to be part of one of the TSO teams at the Challenge Cup semi-finals.
Arun Krishnamoorthy
Project Flawless.Cliff Adjodha
IxD deployment next Steps: engineers owning exchanges
Wave 1
Embed, Sustain POCCreate EnablersDeploy 2nd patch
Wave 2(Deploy North)
Wave 3(Deploy South)
•Wave 2 (April 14 – May 14)•Deploy IxD in North
•Wave 3 (May 14 – June 14)•Deploy IxD in South
• We have agreed approach to IxD deployment using CI methodology•Wave 1 (Dec 13 – Feb 14)
•Embed learning, “Sustain POC”•Build critical enablers for national rollout•Create 2nd patch in South
How are we gong to do this? with you – not to you.
•Wave 1 (Dec. 13 – Mar. 14)
•Sustain and grow
IxD will enable EES to deliver seamless service by:• Bundling work at exchanges and enabling better use of skills, • Increasing exchange ownership, • Using improved performance measures- business and personal• Consolidating and simplifying controls & systems and planning more flexible
work.
In short putting our engineers in control of their exchanges
GIS Ambition KPIs – How are we doing?Deliverable Current Outlook Comments
CAT1 Server Provision time (Avg) Started Q1 at 14 days. On target to meet our Q4 target of 2 days but need to clear a backlog of tricky cases.
Power MSOs 50% Reduction Incidents: Trending in the right direction. MSO's causing a much smaller customer impact than in previous years.
Service Reliability 139 YTD (Q3 target of 161) improving performance in GIS generated issues.
Trading Reliability Trading Reliability @ 99.996% against a target of 99.991%
Deliver RFT Performance (Field) Currently 88.5% against a Q3 target of 91.7%
Deliver Group RFT Performance Group RFT is running at 0.7% improvement YTD against a Q3 target of 4.5%
GIS Total - GMC (Cumulative) Plans in place to come back to budget on GMC. Need to keep focus through to end of year.
GIS Total - TLR Plans on track, but we need to stay focussed.
Total Energy Savings £9.1M saved YTD against a Q3 target of £10.9M.
PDH Compaction (De Powers) % Coverage PDH compaction programme depowered 27.53% of the PDH network.
Server Decommissioning 3332 servers decomissioned YTD. Continuing to drive to gain further power savings.
DSLAM Depowers 791 DSLAMs depowered against a Q3 target of 802.
Application Decommissioning Currently achieved 182 Applications against a Q3 target of 172
Insource Roles 93 FTE YTD. Further 70+ opportunities in the pipeline.
Engaging our people - EEI Q3 results show a flat EEI trend of 3.68 (3.69 in Q2).
Staying service-obsessed
You’re listening to a video of our people talking about how they’ve been service-obsessed
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What do we need to do?
•Deliver a reliable and easy to manage power estate.
•Provide robust and service focussed Datacentre services .
•Maintain and improve the 20C transmission estate and availability
•Deliver and maintain all exchange based services with customers at the centre of our services.
Fail fast and support learning
Reward the saves
Intolerant of backlogs
Knowledge transfer
Innovation in smart thinking
Restructuring GIS
• Howard Watson, MD architecture & global IT platforms (AGIP)– Paul Conlon, director, datacentres
• Clare Sadlier, CFO– Richard Tarboton, director, energy & environment unit
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We’ve decided where teams should go based on the key principles upon which BT TSO was built. For example, making it easy for our customers to do business with BT and simplifying our business to help us to work more effectively end-to-end.
Restructuring GIS
• Richard Holroyd, MD strategy, service & operations (SSO)– Mark Williamson, director, exchange engineering services
– Paul Holl, director, engineering demand
– Mike Dorgan-Davey will be moving to exchange engineering services to work on the IxD programme. The rest of Mike’s business operations team will also move into SSO.
• Karl Penaluna, MD global network services (GNS)– Tom Wyman, director, power and cooling
– Paul Weir, director, transmission
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