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Getting Started:

Applying ATLAS.ti and NESSTAR WebView

to the LibQUAL+® Results at UBC Library

by Margaret Friesen, Assessment Librarian,University of British Columbia Library

®

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The EnvironmentUBC Vancouver Campus

9 libraries on campus, 5 off campus

Off-site: 3 hospital libraries, Robson Square Library, UBC Okanagan (Kelowna)

Barber

(IKBLC)

Koerner

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• nearly 50,000 students

• 3,500 faculty

• 9,000 graduate students

• 6,000 international students

• 300 library staff

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LibQUAL respondents

Transition to Online programLiaison servicesTeaching and learning programsPeopleUndergrads – generally satisfactory? Grads/faculty – Information Control

concerns? Place concerns

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369 comments

126 separate codes

3656 snippets (quotations)

What and why?

Exploring themes (ATLAS.ti)

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ATLAS.ti®

Workspaces

Survey comments

Coding

Relationships

Query toolQuery tool

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The ProcessCoding the comments

Comments

Add codes

Frustrated?

iterative

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The Process: analysing the codes

- code frequencies -code families

GROUNDED - DESCENDING

COLLECTIONS FAMILY

Koerner 242 ! 12print 37 Faculty 232 ! 13e-info res 12 Service 177 ! 17journals 13 Grad 164 ! A/V 15 Collections 136 ! Asian lang 2 positive 116 ! Books 73 InfoContPhys 98 ! Browsing 11 Gaps 97 ! Collections 136 Undergrad 77 ! Datafiles 1 negative 63 ! e-Books 7 etc e-jnls 81 TOTAL: 3656 Exhibits 2 Gaps 97 ILL/DD 25 Microforms 7 Missing 18 Newspapers 3 Preservation 4 Print jnls 28 RBSC 1 Reserves 8 Theses 3

Surprise 1

22 codes

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The Process: Output to Theme Teams

Query Report “17journals”

13 (quotations) found for QueryCodes: [10e-res access] [11libweb][17journals][AppSci][Grad]….

Quotation:…but sometimes I have difficulty finding proceedings…published in

journals

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What and Why? Theme Teams’ ProcessIdentify main concerns

Theme teams (4)

1. Customer Services - behaviours/skills/expertise - teaching & learning

Themes (top 4)

2. - Access to I nformation - Access to Collections

3. Collections and Gaps

4. Place and Physical Access

Findability Findability Findability - physical

Findability

Education Education Education Education

Visibility Visibility Visibility

Accessibility Access to collections/

Access to information

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What and Why?

The one big idea = Findability

Resources (content, access to)People (in person, expertise)Places (physical access)Information (help in person, website)

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Who? where? (NESSTAR WebView)*

To begin. . . Click on the small plus sign beside The UBC Data Services Collection in the area on the the left.

Streamlines finding/accessing/analyzing statistical information

Anyone can use

Search survey/variable

Any statistics program

User defined variables

(Surprise 2!)

Layers

Subsets

Filters

Output*Networked Social Science Tools and Resources (NESSTAR) Norwegian Social Science Data Services NSD-web-based software to publish/share statistical datahttp://www.nsd.uib.no/nsd/english/index.html

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Customizing the data and output

User defined variables

Layers (UBC-V)

Subsets (branch-Koerner)

Filters (disc – sciences; users-ug’s)

OutputData

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The Process: 2 tools (ATLAS.ti, NESSTAR) + 4 theme teams

= clear message from users

Thank you !

“make it easier to find”

info/people

resources

places