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General Education OfficeIHM.316 / ILA2401

English for the Hotel Business

Chapter 2: Hotel Facilities

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ObjectivesThe objectives of this unit are….

1. Language Focus: Describing and Comparing Facilities

2. Vocabulary Focus: Symbols, Terms and Usage

The purpose of this unit is to become familiar with the English

pronunciation of various facilities and purposes in a hotel.

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Hotel Guidebook Symbols• A standard set of symbols has been developed to REPRESENT GRAPHICALLY the availability of hotel facilities.

a) Fitness room

Guess the meaning of the following symbols:

b) Doctor service

e) Room service

d) Live music entertainment

f) Water sports (at or near)

c) Seafront location g) Hairdressing salon

h) Air-conditioned room

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Facilities SymbolsLook at the following symbols. Do

you know what they mean?

conferences radio in bedroom

horseriding

lift

specialChristmas

arrangementssolarium

banquets telephonein bedrooms

airconditioning

parking dogsallowed

recreation/games room

building ofhistoricinterest

TV inbedrooms

morningcoffee/snacks

childrenwelcomed

fourposter

bed

travelagent‘s

commission

hotel in arural setting

swimmingpool

advancedbooking

recommendedfamilyrooms

golfcourse

(9 holes)bar

central heating

sauna

foreignlanguages

spoken

laundry/valet

service

golfcourse

(18 holes)mini-bar

in bedrooms

nightporter tennis

facilitiesfordisabled

fishing

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Facilities SymbolsNow identify some of the facilities

with their symbols…

1. 2. 3. 4.

5. 6. 7. 8.

A. B. C. D. E. F. G. H.

F. C. E. B.

A. D. G. H.

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Making ComparisonsWhen we want to compare two or

more things we use adjectives.To use adjectives for comparisons we have to change the spelling.

Look at some of these examples…To compare two things we use the

“Comparative” form, but to compare three or more things we

use the “Superlative” form:Adjective ComparativeSuperlativecheap cheaper

cheapestBut there are more rules to using

adjectives for comparisons. The following rules should help you remember how to compare...

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Making Comparisons

There are also adjectives that do not follow any of the normal rules.

These are called irregular adjectives…

good better bestThey each have their own

spelling, so you learn each one.

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Making Comparisons• Review the table on Page 23

• Write six sentences using comparatives and superlatives

• Include each factor• Mention each Hotel at least

once

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Hotel FacilitiesRead this description of a room

and make a list of all the facilities and furniture included in the

room.

What adjectives were used to describe the location of the hotel?

What adjectives were used to describe the features of the room?

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Hotel FacilitiesLook at the hotel rooms and the

facilities included, and match them with the guests’ preferences

below.

: Guest A : Guest B : Guest C : Guest D“I need a full suite with “I need a adapted room “I may have colleagues “I need a double-roomfull broadband access and with facilities for handicap arriving later, so two with room service andweb-conferencing.” amenities and laundry.”

beds are needed.” a splendid view.”

1.

D.2. 3. 4.

A. C. B.

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Hotel FacilitiesSome guests will have special

needs that a good hotel employee will know and prepare for to provide the best professional

service.Look at these people and decide

what services they might require…

a. organized games and activitiesb. nappy-changing facilities in toiletsc. a resident nursed. push-chairse. special wide doorsf. a courtesy bus to town

1. 2.

3.

4. 5.

g. ramps at all stairsh. a playground or playroomi. hoists in bedroomsj. lifts to all floorsk. notices in Braillel. a low-level front desk

C, E, F, G, I, J, L C, F, J

F, K

B, D, J A, H

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PRACTICE IT!Look at these four rooms again and read their descriptions…In groups

of 4 or less, write 8 sentences that compares each room using comparative or superlative adjectives.Each member of the group must stand and read for the class.

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How about WANTs not NEEDs?

Your guest is a very affluent vocalist/musician.

He enjoys playing poker, blackjack and roulette.

He is American.

He wants to go and play these games.

He wants to share accommodation with 10 friends.

He loves to watch HUGE televisions.

He wants a personal BUTLER.

He wants his OWN conference room.

He has NO BUDGET!

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How about WANTs not NEEDs?

Him………..His friends…

His bodyguard….

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Top of the Range The Bellagio is a hotel and

casino located on the Las Vegas Strip in the Paradise area of,

Nevada, USA and a member of The Leading Hotels of the World.

It is owned by MGM Resorts International and was built on

the site of the demolished Dunes hotel and casino.http://www.bellagio.com/

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The Presidential Suite

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The Presidential SuiteOur Presidential Suite - 380sqm. of contemporary ambience. Enjoy your own :

• Spacious mosaic marble foyer with glass chandelier and water features• Verdant indoor garden and fountain• Outdoor solarium with water features• Master bedroom and guest bedroom with fireplaces and 30-inch LCD• Sunken full service bar with seating for six• 50-inch plasma and home theatre entertainment system with Surround

Sound• Whirlpool therapeutic bath and rainforest Swiss steam showers • Automatic drapery and sheer controls• Conference room • 24-hour butler attention• VIP check-in and lounge access

For your personal staff, three 92sqm. square-foot Entourage Suites are available on the same floor.

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Summary• Vocabulary and symbols for

hotel facilities• Comparatives and Superlatives

for Adjectives• Understanding Guest’s

requirements