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Etiquette, Humor and Consumer Interaction: Strategies of Working with Deaf and Hard of

Hearing People

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““I am not an expert on I am not an expert on hearing loss and I do not hearing loss and I do not

represent the Deaf represent the Deaf community.”community.”

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1. Alternatively Hearing1. Alternatively Hearing 12. Hearing Disabled12. Hearing Disabled

2. Auditorially Inconvenienced 2. Auditorially Inconvenienced 13. Hearing 13. Hearing Handicapped Handicapped

3. Communicatively Challenged3. Communicatively Challenged 14. Hearing Impaired 14. Hearing Impaired

4. Deaf-and-Dumb4. Deaf-and-Dumb 15. Just Different15. Just Different

5. Deaf as a Post5. Deaf as a Post 16. Partially Deaf16. Partially Deaf

6. Deaf-Mute 6. Deaf-Mute 17. Sensorially Ungifted17. Sensorially Ungifted

7. 7. DDeafeaf 18. Thick O’ Hearing18. Thick O’ Hearing

8. 8. ddeafeaf 19. Tin Ear19. Tin Ear

9. Deef9. Deef 20. Tone Deaf 20. Tone Deaf

10. Differently Abled10. Differently Abled 21. Totally Deaf21. Totally Deaf

11. Hard of Hearing 11. Hard of Hearing 22. “22. “deaf as a door nail”deaf as a door nail”

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““Deaf People can do Deaf People can do anything…except hear.”anything…except hear.”

Frederick C. Schreiber, the lateFrederick C. Schreiber, the late

Executive Director of the Executive Director of the

National Association of the Deaf"National Association of the Deaf"

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“Can you read lips?”

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Don’t Shout!Don’t Shout!

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Ingredients for Successes:Ingredients for Successes:

ResourcefulnessResourcefulness Enable Self-AdvocacyEnable Self-Advocacy Don’t AssumeDon’t Assume

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Preventing spontaneous Preventing spontaneous reactions!reactions!

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Visual TelecommunicationsVisual Telecommunications

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Working with InterpretersWorking with Interpreters

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Working with D/HOH People

Be Yourself.Be Yourself.

Ask questions.Ask questions.

There’s no such a thing as a There’s no such a thing as a “stupid”question.“stupid”question.

Take ASL class …it’s fun!Take ASL class …it’s fun!

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““Good communication does Good communication does not always guarantee not always guarantee success, but poor success, but poor communication almost communication almost always guarantee failure”always guarantee failure”

Bob Rich, Jr.Bob Rich, Jr.

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““Hearing students of ASL will Hearing students of ASL will come to appreciate that the come to appreciate that the world of silence is not silent world of silence is not silent at all; rather, it is a world at all; rather, it is a world where they can see sounds where they can see sounds through their eyes.”through their eyes.”

Matt Matt