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DMC HR DepartmentDetroit Medical Center©Revised: December, 2008

A Look At Diversity In The DMCDiversity in Action

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The differences in people based on a combination of individual characteristics and life experiences.

The blending of our uniqueness, mix of cultures, values and beliefs that creates diversity.

Diversity Is

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At the DMC diversity is embraced as a: Value – Differences are welcomed and viewed

positively enhancing the overall healthcare mission of the DMC

Cultural Norm – Leadership practices and organizational systems are implemented that fully utilize the diverse workforce. Diverse perspectives, skills and experiences are valued

Business Strategy - Diversity lays the foundation to support the DMC Mission, which contributes to the overall success of the DMC

Embracing Diversity

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Accepting of each others’ uniqueness offers many opportunities in the workplace. Diversity of thoughts, skills and talents creates an enriching environment for our business, customers, and ourselves.

A welcoming and inclusive environment for everyone provides a competitive advantage. Thus, the DMC becomes the place where individuals want to come for care, prepare for healthcare careers, and to work.

Diversity is Important

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Individually, we encompass dimensions such as gender, race, age, ethnicity, physical ability, and sexual orientation. Characteristics such as education, health status, religious beliefs, socio-economic status make us diverse and shape our views.

Dimensions of Diversity

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The key drivers of diversity are:

The changing customer and their needs The vendors with whom we do business The changing economy The organizational needs The employee needs

Key Drivers of Diversity

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Valuing diversity means that:

Differences are viewed positively Similarities and differences are

appreciated, respected and valued Conflicts are resolved quickly to focus

energies on growth Acceptance that all individuals have

contributions to make for the success of the DMC

Benefits of Valuing Diversity

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Affirmative Action

or

Equal Employment Opportunity

Diversity Is Not

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Affirmative Action is in place to:

Prevent discrimination Address stereotypical thinking and biases

that impede decisions and opportunities Increase representation in underutilized

classifications

Affirmative Action

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Equal Employment Opportunity is:

The law: Title VII of the Civil Rights Act of 1964, as

amended

To prevent discrimination based on race, color, sex, religion, or national origin

Enforced by the Equal Employment Opportunity Commission

Equal Employment Opportunity

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As a core building block of diversity, the DMC focuses its attention on its customer’s needs and requests frequent feedback. The customer service standards are an expectation to be applied in every interaction with every individual at all times.

Diversity and Customer Service are Related

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A look at diversity requires:

Self-introspection – and an awareness of those whom we feel are different. What do you know about the people with whom you work or care for in your work who are not like you? What stereotypes do you bring which value or devalue?

Self-analysis of units/departments: must identify the things that are hindering the success of the department. What is getting in the way of all being respectful, inclusive and valued? How do you support the mission in providing the best, quality, and customer friendly care?

Leadership to continue to attract those with diverse skills, to develop and grow the organization to reflect the community it serves.

Diversity Requires

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Diversity means valuing everyone Diversity is synonymous to inclusiveness Diversity means respect Diversity refers to similar experiences and

different experiences DMC = Diversity Means Change Diversity brings us together

Diversity Summary

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Summary