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Transcript of 1 Copyright © 2002 ACNielsen a VNU company 3CX Training 3CX Phone System Version 9 Allen Miller...
![Page 1: 1 Copyright © 2002 ACNielsen a VNU company 3CX Training 3CX Phone System Version 9 Allen Miller Allen Miller Computer Consulting.](https://reader035.fdocuments.net/reader035/viewer/2022070307/551a18a755034654788b45cb/html5/thumbnails/1.jpg)
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Copyright © 2002 ACNielsena VNU company
3CX Training3CX Phone System Version 9
Allen MillerAllen Miller Computer Consulting
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Copyright © 2005 ACNielsena VNU company
3CX success of v8
•Now more then 5000 commercial
installs
•Estimated 20,000 deployments
•Now more then ever a proven
solution
•Clear trend to Windows systems• Customers want control, usability, scale
ability
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Copyright © 2005 ACNielsena VNU company
Video support
•Video support in 3CXphone
• Single click setup of video calls
•Tested with 3CXPhone, Xlite, Yealink,
• Available for Windows, Android and iPhone
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Copyright © 2005 ACNielsena VNU company
Video support 2
•Connect remote offices &
extensions
•Use tunnel
•Via VoIP provider if supported
•Ffdshow / h 263 codec
•Skype
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Copyright © 2005 ACNielsena VNU company
3CXPhone for Android
• Fully supports the industry leading SiP
standard
• G711 and GSM codec support
• Ability to transfer calls
• Choose between integrated or custom dial
pad
• Record phone calls
• Force VoIP calls when available – with this
feature you can automatically make free
VoIP calls take priority over 3G
• Auto provisioning – SIP PBX’s or VoIP
providers can automatically provision
3CXPhone for Android via multicast or
HTTP
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Copyright © 2005 ACNielsena VNU company
3CXPhone for iPhone
•RFC-Compliant SIP Client
•Hold and Resume
functions
• Transfer functions
•Multi-Tasking Application
•Recording and Playback
of calls
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Copyright © 2005 ACNielsena VNU company
Smartphone support
•Sip phone
•Tunnel support
•3CX Phone System integration
•Management
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Copyright © 2005 ACNielsena VNU company
Multi-site 3CX Assistant
•Connect to a remote 3CXPBX
•Monitor presence of extensions &
Queues
•Transfer calls to extensions on remote
PBX!
•Works via tunnel
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Copyright © 2005 ACNielsena VNU company
Multi-site 3CX Assistant
Switch between
PBXs via the tabs
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Copyright © 2005 ACNielsena VNU company
Shared Parking / SLA
•SLA like feature – shared parking
•Easily park a call to shared parking
orbit
•1 button transfer on:• Aastra, Cisco, Yealink, Snom, Polycom
•Not available on other PBX
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Copyright © 2005 ACNielsena VNU company
How Shared parking / SLA works
1. Please hold – press BLF 1
2. Call on Line 1!
3. Press – press BLF 1 to pick up call
ParkingOrbit 1
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Copyright © 2005 ACNielsena VNU company
3CXPhone & Assistant Provisioning
•Provision 3CXphone & 3CX
assistant
•Automatically provides• Auth details
• Server (local and public IP)
• Tunnel connections
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Copyright © 2005 ACNielsena VNU company
How it works
User pastes provisioning URL from the welcome mail
http://192...../3cxProv_104234234350_110.xml
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Copyright © 2005 ACNielsena VNU company
Create conf calls from 3CX Assistant
•Few mouse clicks
•Add local & external
participants
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Copyright © 2005 ACNielsena VNU company
New 3CX Assistant shortcuts
•New shortcuts in 3CX Assistant• Call a user on his / her mobile
• Leave a voice mail
• Intercom call
• Conference call
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Copyright © 2005 ACNielsena VNU company
Other features
•Change colors in 3CX Assistant
•Ability to hide extensions from
Assistant
•Improved, faster Myphone portal
•Smartphone “format” in
development
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Copyright © 2005 ACNielsena VNU company
Profiles / Status / Rules
•Ability to define status• Away / Out of the Office / On break
• Easily define what should happen
•Improved forwarding rules
interface
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Copyright © 2005 ACNielsena VNU company
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Copyright © 2005 ACNielsena VNU company
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Copyright © 2005 ACNielsena VNU company
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Copyright © 2005 ACNielsena VNU company
Advanced configuration
•Add exceptions based caller ID and time
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Copyright © 2005 ACNielsena VNU company
Set status from 3CX Assistant or phone
•Set your status by phone (vmail
menu)
•MyPhone home page
•Automatically by system
•Or drop down in 3CX Assistant
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Copyright © 2005 ACNielsena VNU company
Music on hold
•Specify up to 5 files
•Randomize per day
•Randomize per call (more CPU
intensive)
•http://www.royaltyfreemusic.com/
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Copyright © 2005 ACNielsena VNU company
Management interface
•Shows last registration & status
of• Remote extensions
• VoIP provider lines / Sip trunks
• Bridges
•Improved DID configuration
•In v8 - Server download update
capability
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Copyright © 2005 ACNielsena VNU company
Abyss web server instead of Cassini
•3CX now bundles Abyss web
server
•High performance, low CPU usage
•Independent of Windows updates
•Independent of other websites on
IIS
•IIS still an option!
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Copyright © 2005 ACNielsena VNU company
Other
•System wide black list
•G722 support
•Configure office hours per queue
•More efficient media server
•Out of office hours switch• Night mode
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Copyright © 2005 ACNielsena VNU company
Configure Fax extensions
890Microsoft Fax with
t38Faxvoip or faxback
8883CX Fax Server
889 - ATAFax Machine
Gateway or provider
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Copyright © 2005 ACNielsena VNU company
Active Directory Integration
•Import users from Active Directory
•Import NEW users from Active Directory
•Sync changes in names and emails
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Copyright © 2005 ACNielsena VNU company
Call forwarding – Caller ID
•Ability to configure a 302 redirect
for extensions with direct DID
•Ability to rewrite the caller ID so
you can include original caller ID
•Call screening for rebound
feature
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Copyright © 2005 ACNielsena VNU company
Microsoft Dynamics
•Full integration with MS
Dynamics• Launch calls
• Log calls
• Match calls to contacts
•Similar to salesforce.com &
Outlook
•In V8 – TAPI support!
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Copyright © 2005 ACNielsena VNU company
Microsoft Outlook
• Outlook 2010 support
• Improved integration between 3CX CRM and
outlook using remoting technology
• Ability to open the contact record immediately
• Ability to allow the CRM popup to steal focus or
leave focus on current working document
• Microsoft Outlook 2003,2007,2010 (32 and 64 bit)
• Windows OS: XP SP3, Vista, Windows 7 (32/64 bit)
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Copyright © 2005 ACNielsena VNU company
Call Center Edition
•V9 already includes new Queue
service
•Upgradeable by License key
•Q4 delivery
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Copyright © 2005 ACNielsena VNU company
Call Center Edition
•More queue strategies• Longest Wait
• Least Used
• Ring Back
•Listen In, Whisper
•Wrap up time
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Copyright © 2005 ACNielsena VNU company
Call Center Edition
•Real time stats in 3CX Assistant• Abandon rate
• Callers in Queue
• AVG wait time
• AVG Talk time
• Stats per Agent
•Wall Board feature
•SLA
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Copyright © 2005 ACNielsena VNU company
Call Center Edition
•Extensive reporting• Abandon rate over time
• AVG wait/talk time over time
• Call chart by time
• SLA met /not met
• Agent reports etc.