1. Connecting with the Modern Consumer
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Transcript of 1. Connecting with the Modern Consumer
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1. Connecting with the Modern Consumer
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Pre-Media: 1900–1950
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Mass Media: 1950–2003
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New Media: 2003–present
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The Crowded Marketing Space
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In 1971, the average
American encountered
560 daily advertising messages.
By 1991, that number
had increased to over 3,000 per day.
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Analyzing Our Marketing Inconsistencies
As Consumers, We:• Rely on DVRs to skip
commercials• Subscribe to services
w/commercial-free music• Maintain private telephone
numbers and place ourselves on Do-Not-Call list
• Throw out junk mail• Use spam filters and delete
unread e-mails• Implement pop-up blockers
As Salespeople, We:
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• Buy ad time on radio and TV• Teach new salespeople to
prospect by cold calling• Send out “Just Listed” and
“Just Sold” cards• Buy e-mail lists and send out
newsletters• Buy online ads
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Direct Mail Response Averages
• 3.42 percent for a house list • 1.38 percent for a prospect list
*according to the Direct Marketing Association for direct mail campaigns that used letter-sized envelopes
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97 people
interrupted
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To Reach
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The Challenge ofGetting Found
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The Challenge of Getting Found
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•Efforts to make Web site organically place or rank higher can be described as search engine optimization or SEO.
•Paying to have your Web site placed is search engine marketing or SEM.
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The Challenge of Getting Found
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Interruptive Marketing Funnel
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Awareness
Consideration
Preference
Purchase
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Permission Based Marketing
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Influence
Intimacy
Involvement
Interaction
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“markets are conversationstalk is cheap
silence is fatal”
the
cluetrain manifesto
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The Long TailBody
Pop
ula
rity
Products
Head
The New Marketplace
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Practitioner Spotlight: Allan Domb, CRS
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Case Study: Jeff Brown
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Case Study: Jeff Brown
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