1. communication intro one

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Transcript of 1. communication intro one

  • 1.Communication Lecture One

2. Communication Communication is the process of using verbal and non-verbal cues to transact mutually understood meanings between two or more people within a particular context and environment. Communication is the art of being understood. - Peter Ustinov 3. Communication Everything is communication A lot is unintentional Information VS Communication Direct or mediated 4. Communication Process - Models One way communication Two way communication Transaction 5. Elements in the Communication Process Sender Receiver Message Channel/ Medium Feedback Encoding Decoding Noise(Barriers) Frame of Reference Communication environment Climate 6. Linear Communication Model 7. Transactional Communcation Model 8. CommunicationConclusion: Communication = All verbal or non-verbal behaviour On a conscious or subconscious level 9. Types Formal Informal According to Albert Mehrabian, meaning is conveyed through Verbal 7% Non-verbal 93% Vocal 38% Visual 55% 10. Communication On a conscious or subconscious level Our communication transmitters can not be switched off. 11. Formal vs Informal The kids were always sticking filthy whatsits in their gobs. Their mum was just useless. The children were frequently putting dirty toys in their mouths. The mother was not maintaining any order. 12. Overcoming the Barriers Taking the receiver more seriously Thinking more clearly about the message Delivering messages skilfully Focusing on the receiver Using multiple channels and encoding Securing appropriate feedback 13. Basic facts to remember Message sent is not always message received. Meaning is in the mind. Symbols of communication are imperfect. Communication across cultures is especially difficult. 14. Communicate to Communicate Need for Adaptation Be Ethical in your communication 15. Communication Exercise 16. Communication Exercise You are given a character. Do NOT reveal it to others. Look at the image from your characters viewpoint by answering these questions: What does the goat represent for you? What does this picture mean to you? What is your reaction to the goat? What do you see when you look at the picture? Others will try to find out your character. Your self-description should not be more than