1

CIO’s Learning Web 2.0 Wikis: A Tutorial Part 2

Brand NiemannSenior Enterprise Architect

EPA Enterprise Architecture TeamMay 12, 2008http://cioslearning.wik.is

2

Introduction

• Leadership for a Networked World Research Seminar - On CIO Skills and Curricula for Improving Them - On assessing the potential for wiki-based research in improving the dissemination of best practices for IT-enabled innovations in government, April 14 – June 9, 2008.

• Leadership and Strategic Management for Chief Information Officers, June 16-18, 2008. John F. Kennedy School of Government, Harvard University, Cambridge, MA.

3

Introduction

https://www.lnwprogram.org/workshop_programs Login Required.

4

Introduction

http://www.govitwiki.com/wiki/CIO_Education_and_Curriculum

5

Introduction

http://www.govitwiki.com/wiki/CIO_courses/curriculum_materials

6

Part 1

• Step 1: Decide on a Name

• Step 2: Register the Name

• Step 3: Login

• Step 4: Set Preferences

• Step 5: Control Panel

• Step 6: Design Home Page

• Step 7: Create Subtopics

7

Part 1 (continued)

• Step 8: Repurpose Web Content Into Wiki

• Step 9: Attach Files

• Step 10: Insert Images and Links

• Step 11: Create Web Log (Blog)

• Step 12: Set Security

• Step 13: Monitor Users

• Step 14: Revise/Reorganize

8

Part 2

http://cioslearning.wik.is/Seminar_Curriculum_and_Notes

9

CIO Curriculum Research Flow: Logic and Calendar

CIO skills Ed needs Ed now Ed next Report• skills/articles list• stories/cases list• courses/materials list• products/tools list==• how big for the lists?• # by seminar? others?

• teachable?• for strat. mgt?• for all CIOs?• special needs - org size - function - jurisdiction - etc?

• by govt’s• by schools• by vendors• other?

• good courses• good materials• what’s needed==1-2 day course?1-2 week course?distance ed?customized courses?

• CIO roles/skills• current instruction• future priorities• recommendations==• possible Courses

Logic: assemble ideas/materials (seminar + public), then analyze/sift to identify recommendations and possible courses

Calendar: by seminar and others, on govITwiki and LNW site, to produce report by June 17 workshop @ Harvard

overall capacity value support summary 4/14 4/28 5/12 5/26 6/9

Roles:• Seminar posts early stuff on govITwiki, provides commentary/sifting/analysis on LNW site to produce recommendations• Others provide materials and commentary on govITwiki, including comments on seminar workproducts• Therefore govITwiki holds as much as we can, with LNW site for ‘private’ work – Forum for assignments and other discussions, Announcements for news, internal wiki for draft work products before released publicly

Assemble on govITwiki

Introduction

10

Introduction

• Help CIOs assess and pick the "good" stuff:– Segmenting:

• What a CIO needs to know for continuing education; and• What a CIO needs to know about particular issues of the moment.

– A triage system to capture strategic work at two executive levels:• Top executive -- the CIO of the CIOs (like Karen Evans at OMB);

and• An agency CIO (like Molly O'Neill of EPA).

– A Triage system for public and private conversations and information:

• Public use things like daily calendars and published papers.• Private use things like face-to-face workshops -- like the CIO Boot

Camp where conversations can occur off the record. How can we capture off-the-record "advice".

11

Introduction

• Study shows that “millennials” may increase IT risk in the office:– The market research firm Applied Research-

West compared the attitudes of “millennial” employees concerning Web 2.0 tools in the workplace with their co-workers. The study surveyed 600 people, including 200 “millennials” (born after 1980), 200 workers born before 1980 and 200 IT decision makers.

12

Introduction

• Study shows that “millennials” may increase IT risk in the office (continued):– The results showed that millennials use Web

2.0 tools at work more often than other co-workers; that workers and management had differing views on how well they are trained on IT polices, and that IT managers have seen increased exposure to security risks in the last five years.

13

Introduction

• Study shows that “millennials” may increase IT risk in the office (continued):– Other findings from the study:

• 50% of IT decision makers have policies banning use of Web 2.0 applications in the office.

• But 69% of millennials will use whatever application/device/technology that want at work, regardless of the company’s IT policy.

• And 54% of IT decision makers have recognized some benefit from the latest wave of Web 2.0 applications and personal smart devises among the employees.

14

Introduction

• The Organisation for Economic Co-operation and Development has defined four stages of e-government, each more demanding than the last. After information comes “interaction”, then “transaction” and eventually “transformation. The more transformational the change, the bigger the benefits. But it turns out that, at all stages, the biggest beneficiaries will be governments, so they may have to work at persuading users to accept the changes.

http://www.economist.com/surveys/displaystory.cfm?story_id=10638121

15

Introduction

• Can you help with an overview for the June 17-18 Harvard CIO course? What's missing?:– What seems to me to be missing is for the CIOs

(current and future and gov or non-gov) to not just maintain the status quo but to transform anything and everything with the new technologies. That has been my focus with Role Reversal: Before and After Web 2.0, the Gov 2.0 Web 2.0 Wiki , and current class assignment in progress.

– Also “A Top-down, Bottom-up, and Middle-Out Management Strategy for CIOs in the Federal Government” (in process).

• Getting to a National Dialogue About “EPA Segments”.

16

A Top-down, Bottom-up, and Middle-Out Management Strategy for CIOs in the Federal Government

• Something else just dawned on me from being in EA Training this week, namely, at least at EPA our strategic plan gives us our goals that have been used in both our main products (Enforcement and the Report on the Environment) and are also used to structure individual performance work (I have actually put my Performance Plan in the Wiki and linked it to the Strategic Plan goals and sub-goals as required), and we try or should do that with EA, but the CIO does not control either the strategic plan or the performance system, so he/she cannot really execute on that, only in our case "Jam" this week on how to improve access to environmental information, so someone needs to change/elevate the role of CIO's to where they have a more direct role in the strategic plan and individual performance in order to really affect change.

• That is what I would like to see your class address at some point to really help the government and hopefully this applies to at least some non-government organizations as well.

17

A Top-down, Bottom-up, and Middle-Out Management Strategy for CIOs in the Federal Government

• Summary: Most CIOs are not positioned at the administrative level of their agency where strategic planning, performance reporting, etc. are administrated so they need a strategy for carrying out their mission more effectively especially for Enterprise Architecture and Its Current Focus on Segments which Cut Across the Organizational Boundaries.– Segments: Individual elements of the enterprise

describing core mission areas and common or shared business services and enterprise services. Segments are defined by the enterprise architecture. See next slide.

18

A Top-down, Bottom-up, and Middle-Out Management Strategy for CIOs in the Federal Government

• EPA Segments:– Air Quality Management– Water Quality Management– Land Quality Management– Emergency Management– Substance Management– Administrative Services – Enforcement and Compliance Assurance– Research and Science– Geospatial Services– IT and Information Management– Records Management

19

A Top-down, Bottom-up, and Middle-Out Management Strategy for CIOs in the Federal Government

• Top-down: Strategic Plan is the Basis for Performance and Accountability:– This alignment is occurring in the Federal Government.

• Bottom-up: Individual Performance is Mapped to the Strategic Plan and Reported within that Framework:– Started with PARS but not transparent enough – see my

example in the Web 2.0 Wiki.

• Middle-out: Innovation and Collaboration on Segments:– Move information, not programs across organizational/funding

boundaries. Individual map work to support the Segments along with mapping the Systems to the Segments.

– Need lots of collaboration to do Segments, otherwise there is chaos and contention over control issues.

20

Introduction

http://cioslearning.wik.is/Leadership_and_Strategic_Management_for_Chief_Information_Officers_June_16-18_2008

21

Introduction

http://cioslearning.wik.is/Leadership_and_Strategic_Management_for_Chief_Information_Officers_June_16-18_2008

22

Gov 2.0 Business Transformation

Transform Before After Activity (Wiki)

EPA PARS Paper-based (4) Web 2.0 Wiki (2)

Ongoing record & journal

EPA EA Multiple Silos (1)

Web 2.0 Wiki (2)

Inventory & Refresh

OMB FEA Paper Documents & CD-ROMs

Web 2.0 Wiki (2)

Submission & Assessment

Transition Briefing Books and Slides

Web 2.0 Wiki (2)

Harvard Seminar (3) Wiki

23

Gov 2.0 Business Transformation

• Four Objectives:– Transform the way we do EPA Enterprise Architecture

(EA).– Transform the way we deliver the EPA EA to the

OMB/Federal Enterprise Architecture Program Management Office (FEA PMO) and to our partners.

– Transform the way we communicate the EPA EA to the Transition Team.

– Transform the way we do EPA Performance Appraisal and Recognition System (PARS) so employees can show how their elements and standards link to and provide a clean line of sight to EPA's strategic goals.

24

Gov 2.0 Business Transformation

• Footnotes:– (1) Share drive, QuickPlace, Intranet Web Site, WebArt, etc.– (2) An Application Integration Platform and an Application

Development Platform. Also a DRM 2.0 - compliant data architecture & implementation.

– (3) In support of Leadership and Strategic Management for Chief Information Officers, June 16-18, 2008, John F. Kennedy School of Government, Harvard University, Cambridge, MA.

– (4) Employees are encouraged to maintain an ongoing record or journal of major achievements and contributions throughout the appraisal cycle so as to have ready access to the information needed to complete their self assessment narrative.

25

A Demonstration

http://cioslearning.wik.is/A_Demonstration

26

A Demonstration

http://webcast.kzonetworks.com/plugins/webcast/regform.php?id=98

27

Examples

• EPA Performance Appraisal and Recognition System (PARS)

• EPA’s Enterprise Architecture Web Site

• EPA’s Enterprise Architecture Annual OMB Self-Assessment

• 2007 Federal IT Summit

• 47th Annual IRMCO Conference

28

EPA Performance Appraisal and Recognition System (PARS)

29

EPA Performance Appraisal and Recognition System (PARS)

http://gov2.wik.is/EPA_Performance_Appraisal_and_Recognition_System

30

EPA Performance Appraisal and Recognition System (PARS)

http://gov2.wik.is/EPA_Performance_Appraisal_and_Recognition_System/Results_and_Accountability

31

EPA’s Enterprise Architecture Web Site

New

32

EPA’s Enterprise Architecture Annual OMB Self-Assessment

33

EPA’s Enterprise Architecture Annual OMB Self-Assessment

Confusing Interface!

34

EPA’s Enterprise Architecture Annual OMB Self-Assessment

Confusing

Problems with Printing and Scraping.

35

EPA’s Enterprise Architecture Annual OMB Self-Assessment

http://gov2.wik.is/OMB_Federal_Enterprise_Architecture/EPA_Enterprise_Architecture_Annual_OMB_Self-Assessment_2008

36

EPA’s Enterprise Architecture Annual OMB Self-Assessment

http://gov2.wik.is/OMB_Federal_Enterprise_Architecture/EPA_Enterprise_Architecture_Annual_OMB_Self-Assessment

_2008/Program_Analysis/Completion_Capability_Area

37

2007 Federal IT Summit

http://www.cio.gov/index.cfm?function=showdocs&category=197&archive=1&sortby=effectivedate%20DESC&startrow=1

38

2007 Federal IT Summit

39

2007 Federal IT Summit

http://gov2.wik.is/Transition_in_Administration/2007_Federal_IT_Summit

40

2007 Federal IT Summit

http://gov2.wik.is/Transition_in_Administration/2007_Federal_IT_Summit

41

47th Annual IRMCO Conference

http://www.irmco.gov

42

47th Annual IRMCO Conference

No Slides Yet