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1 Carrier & Wholesale Services Communications Done Right carrierservices@fltg.com Slide 2 Agenda Company History Statistics The FLTG Network FLTG Park Carrier Services Portfolio Certifications Network Operations Summary 2 Slide 3 Company History 5 th generation Voice & Data company: est.1906 & still privately owned Roots based in technological innovation Located in the Finger Lakes region of Upstate NY Headquartered in Victor, NY Provides IP based communications, mobile backhaul, data networking and hosting/ storage services to 23 cities in the upstate region Certified ISP since 1995 Cisco Premier Partner since 2000 IP Voice Provider since 2006 Carrier Services Channel since 2010 3 Slide 4 4 We operate the largest private fiber network in NYS $19M invested, currently over 1,400 miles, 2,000 miles by December 2014 Cisco Premier Partner Meta-switch for core services SOCII and HIPAA compliant data facilities Doubled workforce since 2010 FLTG outside plant crew ensures flexibility, quality and timely implementation Installed over 30 miles of new fiber and turned up customer with full services in 35 days Inc 500: Americas Fastest Growing Private Companies 2012,2013 Statistics Slide 5 The FLTG Network 5 Cities Served Alfred, Auburn, Binghamton, Buffalo, Canandaigua, Clifton Springs, Corning, Cortland, Elmira, Endicott, Endwell, Farmington, Geneva, Ithaca, Johnson City, Manchester, Newark, Phelps, Rochester, Romulus, Seneca Falls, Shortsville, Syracuse, Trumansburg, Victor, Waterloo Slide 6 On-Net Zip codes 6 FLTG may not serve the entire zip code. Our fiber runs as per the KMZ file and can be extended as required to accommodate customer needs. If the required destination is located parallel to our fiber the build will typically be simple and completed within 45 days. Specific locations not local to our fiber can be accommodated however costs and timescales will extend dependent on distance terrain, permits etc. Quotes can be obtained by sending location, bandwidth and term requirements to quotes@fltg.com NNI connections ANI ATT Cogent DANC Earthlink Fibertech Global Crossing ION Level 3 PEG Bandwidth Sprint Time Warner (T/C) Transwave Verizon (B/W) Westelecom Windstream XO Slide 7 7 Meet-Me Locations General access buildings : additional customer specific Meet-Me locations exist LocationFloorSuiteStatusHandoffPresence in Building/Suite* Notes 70 Henry St. Binghamton, NY 1390122 (FLTG)Q3FastE / GiGEFTch/L3/Win 350 Main St. Buffalo, NY 14202183LiveFastE / GiGEEthlnk/TWC/TWvEquinix 100 Chestnut St. Rochester NY 146044Entire floor LiveFastE / GiGEEthlnk 1 Exchange St. / 1 West Main St. Rochester NY 14614 9915LiveFastE / GiGEFTch/L3/Win 95 Fitzhugh St. Rochester NY 132061L3 SuiteLiveFastE / GiGEL3/Frntr 201 S. State St. Syracuse NYPending FutureFastE / GiGEION/ATT/VZ 109 S Warren St. Syracuse, NY 13202Basement8LiveFastE / GiGEFTch/L3/Win/West* /TWC*/ION* State Tower Building Slide 8 Off-Net/Build Strategy Continually & aggressively building our core network & establishing NNIs with other providers to provide out-of-core reach Current deployment record is 52 miles of fiber brought to service in 8 days 350 mile southern ring planed to complete in August 2014 Planned expansions include: Binghamton > Syracuse, Syracuse > Albany & North Country, Pennsylvania, We look for anchor clients to justify build but are open to considering flexible RoI strategies to justify build Bring your opportunities to us we are very receptive 8 Slide 9 Carrier Services Portfolio 9 Carrier Dark Fiber Wavelength Mobile Backhaul Metro Ethernet Outdoor Antenna Systems (ODAS) Equipment Colocation Electronic/Physical Storage Services Disaster Recovery Professional Services Wholesale IP Voice (Local/LD) Internet Services MPLS VPN Hosted PBX Hosted Wireless Hosted Conferencing Hosted Collaboration Services (7/14) Cisco Hardware Electronic/Physical Storage Services Disaster Recovery Professional Services Slide 10 Carrier Services Portfolio 10 Carrier Extremely rapid deployment Professional project management Portfolio includes Dark Fiber Wavelength Mobile Backhaul Metro Ethernet Outdoor Antenna Systems (ODAS) Equipment Colocation Electronic/Physical Storage Services Disaster Recovery Professional Services Wholesale High Margin product portfolio Dedicated Sales support Portfolio includes IP Voice (Local/LD) Internet Services MPLS VPN Hosted PBX Hosted Wireless Hosted Conferencing Hosted Collaboration Services Cisco Hardware Electronic/Physical Storage Services Disaster Recovery Professional Services Agent Aggressive commissions Aggressive brand awareness Portfolio includes IP Voice (Local/LD) Internet Services MPLS VPN Hosted PBX Hosted Wireless Hosted Conferencing Hosted Collaboration Services Cisco Hardware Electronic/Physical Storage Services Disaster Recovery Professional Services Slide 11 Network Technical Bandwidth Ethernet: 1MB to 10MB, in 1MB increments FastEthernet: 10MB to 90MB, in 10MB increments. Gigabit Ethernet 100MB to 1000MB, in 100MB increments RODAM based DWDM Wavelength services - up to 100GB All services offered in symmetrical format. CoS, QoS and QinQ (802.1ad). support Multiple CoS options available Q3 2014 Provider VLAN tag to all packets received regardless of the VLAN tag, and even if the packet is untagged All customer VLAN IDS and priority codes for CoS are transmitted and received unaltered by the service SLA Availability: 100% Packet Delivery: 99.999% Jitter: 250 microseconds Network latency 10ms (roundtrip) NID Support Blades/Devices Cisco NCS 2000, Cisco ME3400s, Calix E7 blades, Calix ONTs, Adtran 8044M Interfaces: GigE, 10/100/1000, RJ45 Electrical 11 Slide 12 FLTG Park 12 Secure Establishment Providing: Data storage Equipment Colocation Warehousing/Contingency/Disaster Operations Full Facility Site Diverse fiber connectivity, power backup, heat, humidity etc. Military Grade Bunkers Bomb & weather proof 4 ft. thick walls built around a 4 inch re-rod cage 3 -13 ft. concrete base Iron doors - Steel cage protection Strategically Located 250 Miles from NYC Slide 13 FLTG Park Compliance 13 SOC II Compliant HIPAA Compliant Triple fence perimeter protection 24/7/365 camera surveillance Access to FLTG park & secure locations via 24/7/365 NOC Guard House 24hr surveillance Bullet proof glass Triple security fencing Slide 14 Carrier Customers 14 Slide 15 Carrier Product Summary Dark Fiber Multi-strand multi-year. Point to point & Point to multipoint IRU Wavelength Lit Point to Point service, currently available to 100GB Symmetrical service offering Mobile Backhaul Cell-tower to small-cell or customer MTSO Dark or lit fiber options Metro Ethernet End user loops for carriers services 1MB 10GB Symmetrical service offering Supports CoS, QoS and QinQ Outdoor Antenna Systems (ODAS) Extension of Small / Micro Cell Includes ODAS equipment, installation & maintenance Equipment Colocation Secure rack /cage / military grade bunker CO or FLTG Park with redundant services 15 Slide 16 Carrier Product Summary contd Storage Services (FLTG Park) Electronic Data Storage purpose built facility with redundant power, fiber and climate control Paper Record Storage climate controlled dedicated facility Warehousing (unregulated or climate controlled) 37,000 sq ft in 4,000 sq ft divisions 1,600 & 2,000 sq ft military grade bunkers Disaster Recovery / Backup site (FLTG Park) Custom Built backup facilities for your business contingency operations Units ready for finishing by FLTG or customer Land parcels 9.5 - 25 acres Parcels can be combined or divided as required Land lease or build to suit option 16 Professional Services IP Voice, Wireless, Telecom, Network & Security Evaluations / Assessments Network Design, Engineering & Installation IP Voice, Wireless, Telecom, Network & Security Monitoring Managed Service, Support Agreements, Retainer Contracts Slide 17 Wholesale Product Summary IP Voice (Local/LD) Origination and termination services National 8XX availability Porting, 911, DL Internet Services Available to 10GB MPLS VPN On-Net network to 10GB Off-Net (subject to Eng. Review) Hosted PBX Fully featured SMB solution (1- 200 seats) On-Net and FLTG dedicated Off-Net Hosted Wireless Cloud managed, enterprise-class wireless (LAN) access point deployment Multisite deployment with network wide management and dedicated security radio Hosted Conferencing Audio Video Hosted Collaboration Services (7/14) Voice, Video, IM, Conferencing (Audio/Web), Collaboration Smartphone Integration (BYOD) 17 Slide 18 Wholesale Product Summary contd Customer Equipment (Cisco, NetApp, VMware) Route, Switch, IPT, Wireless Design, Sales, Install, Training, Support Storage Services (FLTG Park) Electronic Data Storage purpose built facility with redundant power, fiber and climate control Paper Record Storage climate controlled dedicated facility Warehousing (unregulated or climate controlled) 37,000 sq ft in 4,000 sq ft divisions 1,600 & 2,000 sq ft military grade bunkers 18 Disaster Recovery / Backup site (FLTG Park) Custom built backup facilities for your business contingency operations Bunkers ready for finishing by FLTG or customer Land parcels 9.5 - 25 acres Parcels can be combined or divided as required Land lease or build to suit option Professional Services IP Voice, Wireless, Telecom, Network & Security Evaluations / Assessments Network Design, Engineering & Installation IP Voice, Wireless, Telecom, Network & Security Monitoring Managed Service, Support Agreements, Retainer Contracts Slide 19 Cisco Certifications Cisco Go to Partner Rochester Syracuse Buffalo New York State, OGS Contractor for IT Services (CMT196A) New York State Contract for Cisco FLTG is a member of the National Cisco VAR Council FLTG is a member of the Cisco Eastern Regional VAR Council FLTG was named the 2010 Cisco Collaboration Partner East 19 Cisco Customer Service Excellence 11,12,13 Slide 20 Specializations Advanced Borderless Network Architecture Advanced Collaboration Architecture Advanced Data Center Architecture Advanced Routing & Switching Advanced Security Advanced Unified Communications Advanced Unified Computing Technology Advanced Wireless LAN Advanced Identity Services Engi ne Advanced Express Foundation Cisco Certifications contd. 20 ATP Cisco TelePresence Video Advanced Borderless Networks Architecture Design Specialist Borderless Networks Mobility Support Specialist Borderless Networks R&S Support Specialist Borderless Networks Sales Specialist for Architecture Borderless Networks Security Support Specialist CCIE Routing/Switching Cisco Certified Design Associate Cisco Certified Design Professional CQS Advanced Wireless Sales Specialist CQS Foundation Express Field Specialist CQS IP Contact Center Express Specialist CQS IP Telephony Design Specialist CQS Rich Media Communications Specialist CQS Security Solutions & Design Specialist CQS Security Sales Specialist CQS Unity Design Specialist Data Center Architecture Design Specialist Data Center AS Support Specialist Data Center Sales Specialist for Architecture Cisco Certified Network Associate Wireless Cisco Certified Network Professional Cisco Certified Network Professional Voice Cisco Certified Network Professional Wireless Cisco Certified Security Professional Cisco Lifestyle Services AUC Cisco Sales Expert Cisco Web Security Field Engineer Specialist Cisco Wireless LAN Implementation Specialist Cisco Wireless LAN PreSales Specialist Data Center Support for UC Specialist IronPort Gold Certified Sales Specialist for Unified Computing Technology Unified Computing Technology Design Specialist Unified Computing Technology Support Specialist Webex TelePresence Program CQS Advanced IP Communications Sales Specialist CQS Advanced Routing & Switching Field Specialist CQS Advanced Wireless Field Specialist Certifications Slide 21 Network Operations Committed and Accountable Technical certifications for everyone Customer satisfaction = 4.4 / 5 10-12 trainings per person per year 75% of trouble tickets are closed directly within the NOC Truck rolls < 15% Troubles submitted to our NOC 800.977.3584 (24/7/365) nocsupport@fltg.com nocsupport@fltg.com Ticket enquiry available via customer portal Login URL Login URL SLA commitment based on MSA and Class of Service 21 Slide 22 Summary Communications done right Privately owned and operated since 1906 Accountable we use our own resources (plant, equipment, people) Our network is reliable We focus on quality to deliver communications success Our team is fully integrated We are skilled We are adaptable We are efficient We are thorough 22 FLTG compliments our network by providing robust services in a quick and efficient manner. They are a group of professionals who take pride in delivering a first class experience to their customers Keefe Keahey Windstream Communications Slide 23 Next Steps 23 Account Review Newsletters Training Promotions Contests NDA MSA Onboarding Quoting Ordering Ongoing Service Fulfilment Social Media Presence Brand Awareness Customer Events Trade Shows Slide 24 NDA/MSA Mutual Confidentiality Agreement Must be singed and returned to jessica.nava@fltg.com Can be downloaded here Very flexible regarding MSA Willing to adopt Customers MSA* We can provide an FLTG MSA MSA must be signed by both parties prior to orders being placed 24 * Subject to FLTG legal approval Slide 25 25 Thank You from all of us! Office based team Outside-plant crew