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Best Practices: State Home New Survey

ProcessAugust 4, 2010

Facility Perspective

NC State Veterans Home

Fayetteville

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CMS/QIS Computer based survey Upon Entrance

NO TIME TO PLAY TIMEFRAMES FOR INFORMATION SURVEY READINESS BOOK MDS CODING – (IS YOURS CORRECT?)

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CMS/QIS INITIAL TOUR HILTON OR MOTEL 6 RESIDENT COUNCIL PRESIDENT

(PRESIDENT OR MAYOR OF FACILITY) RESIDENT SATISFACITON SURVEYS POSITIVE OR NEGATIVE RESPONSES

IMPACTS THE SURVEY PROCESS

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CMS/QIS FAMILY SATISFACTION SURVEYS

IMPACTS THE SURVEY PROCESS DIRECT CORRELATION BETWEEN

POSITIVE STAFF SURVEYS AND RESIDENT/FAMILY SURVEYS

DINING OBSERVATION WE EAT WITH OUR EYES

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CMS/QIS RESIDENT, FAMILY, AND STAFF

EDUCATION A. DETERMINE THE LEVEL OF EDUCATION

APPROPRIATE FOR EACH B. AMOUNT OF INFORMATION PROVIDED

PER TRAINING SESSION C. LEVEL OF COMPREHENSION D. SOLICIT THEIR INPUT

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CMS/QIS ALL QUESTIONS USUALLY TRIGGER A

DROP DOWN BOX FOR ANY NEGATIVE RESPONSES, WHICH DELAYS THE SURVEY LONGER (TRIGGERS INVESTIGATION)

EXAMPLE: DENTAL CARE STAGE 1 NO NEGATIVE RESPONSES, END

OF STORY = POSITIVE OUTCOME

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EXAMPLE EXAMPLE: DENTAL CARE

STAGE 1 NEGATIVE RESPONSES TRIGGER

STAGE 2 WITH AN INVESTIGATION (PLEASE REFER TO 10 PAGE HANDOUT FOR QUESTIONS RELATED TO DENTAL CARE)

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OUTCOMES

PATIENT CENTERED CARE IS THE KEY TO BEST PRACTICES AND

POSITIVE OUTCOMES FOR OUR VETERANS

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