11

511 Services “Hit the Road”511 Services “Hit the Road”

KentuckyKentucky FloridaFlorida

NebraskaNebraska

UtahUtahSan FranciscoSan Francisco

IowaIowa

22

AgendaAgenda

• BackgroundBackground• 2003 Deployment Progress2003 Deployment Progress• 511 Performance Measures511 Performance Measures• 2004-2005 Outcomes2004-2005 Outcomes• Weather on 511Weather on 511• Resources AvailableResources Available

33

BackgroundBackground

• March 1999 – US DOT’s N11 Petition March 1999 – US DOT’s N11 Petition to FCC to FCC

• July 2000 – FCC designated 511 July 2000 – FCC designated 511 • January 2001 – 511 Deployment January 2001 – 511 Deployment

Coalition formedCoalition formed– AASHTOAASHTO– APTAAPTA– ITS AmericaITS America– U.S. DOTU.S. DOT

• 2005 – FCC will “review” progress in 2005 – FCC will “review” progress in implementing 511implementing 511

44

• By 2005:By 2005:– 511 will be operating in 25 or more of 511 will be operating in 25 or more of

the states.the states.– At least 30 of the top 60 major At least 30 of the top 60 major

metropolitan and more than 50% of the metropolitan and more than 50% of the nation’s population areas will have nation’s population areas will have access to 511.access to 511.

– More than 25% of the nation’s More than 25% of the nation’s population will be aware of 511.population will be aware of 511.

– More than 90% of 511 users will be More than 90% of 511 users will be satisfied with the service provided.satisfied with the service provided.

Coalition Vision for 511Coalition Vision for 511BackgroundBackground

55

2003 Deployment Status2003 Deployment Status

• Over sixteen million calls to 511 Over sixteen million calls to 511 nationwidenationwide

• As of today, twenty-one 511 services As of today, twenty-one 511 services available in twenty statesavailable in twenty states

• The “season” of 511, to date, has The “season” of 511, to date, has been winter with many systems been winter with many systems experiencing huge spikes in calls experiencing huge spikes in calls when snow falls and ice formswhen snow falls and ice forms

• Systems in metropolitan areas see a Systems in metropolitan areas see a rather steady usage throughout the rather steady usage throughout the year compared to the other 511 year compared to the other 511 services services

66

77

Performance MeasuresPerformance MeasuresCall VolumesCall Volumes

0

200000

400000

600000

800000

1000000

1200000

1400000

1600000

1800000

2000000

January April July October

2001

2002

2003

2004

88

Performance MeasuresPerformance MeasuresMetropolitan Areas / Statewide Call VolumesMetropolitan Areas / Statewide Call Volumes

0

200000

400000

600000

800000

1000000

1200000

Calls

January April July October

Month

2003 511 Calls

4 Metros

15 Others

99

Performance MeasuresPerformance Measures

0255075

100125150175200

Jun

e 2

00

1

Sep

t 2

00

1

Dec 2

00

1

Mar

20

02

Jun

e 2

00

2

Sep

20

02

Dec 2

00

2

Mar

20

03

Jun

e 2

00

3

Sep

20

03

Dec 2

00

3

Jan

uary

20

04P

opu

lati

on C

over

ed (

mil

lion

s)

511 Population Coverage511 Population Coverage 2005 Goal2005 Goal

(50%)(50%)

(19.5%)(19.5%)

1010

Performance MeasuresPerformance Measures

0

5

10

15

20

25

30

35

40

Jun

e 20

01

Sep

t 20

01

Dec

200

1

Mar

200

2

Jun

e 20

02

Sep

200

2

Dec

200

2

Mar

200

3

Jun

e 20

03

Sep

200

3

Dec

200

3

Jan

uar

y 20

04

States

Top MetroAreas

Number of 511 SystemsNumber of 511 Systems

2005 Goals2005 Goals

1111

Performance MeasuresPerformance Measures

• AwarenessAwareness– ITS America / Gallup Fall 2001 ITS America / Gallup Fall 2001 ~10%~10%– Minnesota Summer 2002 Minnesota Summer 2002 13%13%– Virginia Statewide 2003 Virginia Statewide 2003 12.6%12.6%– Virginia Focus Groups March 2003 Virginia Focus Groups March 2003 34%34% – Maine August 2003 Maine August 2003 40.9%40.9%

• Customer SatisfactionCustomer Satisfaction– Minnesota December 2002 Minnesota December 2002 93%93%– MTC May / June 2003 MTC May / June 2003 90.5%90.5%– Southeast Florida December 2003 Southeast Florida December 2003 96.2%96.2%

1212

2004-2005 Outcomes2004-2005 Outcomes

• More Operational systems in More Operational systems in large metropolitan areaslarge metropolitan areas

• Increased focus on Increased focus on understanding and serving understanding and serving customerscustomers

• Better information on 511 costs Better information on 511 costs and benefitsand benefits

• More systems at or near the More systems at or near the GuidelinesGuidelines

1313

2004-2005 Outcomes2004-2005 Outcomes

• Defined path to desired Defined path to desired interoperabilityinteroperability

• Maintain national unifying force Maintain national unifying force for 511 with balanced for 511 with balanced participation and leadershipparticipation and leadership

• Mainstreaming 511 within the Mainstreaming 511 within the transportation communitytransportation community

• Re-examine the plausibility of Re-examine the plausibility of private sector roles in 511private sector roles in 511

1414

511 Information content511 Information content

WeatherWeather IncidentsIncidents ConstructionConstruction Planned eventsPlanned events Travel timesTravel times Transit connectionTransit connection SpecialSpecial

incoming calls – debris on roadwayincoming calls – debris on roadway premium service – tourismpremium service – tourism pushed servicespushed services

1515

DAR # 6 Weather & DAR # 6 Weather & Environmental ContentEnvironmental Content

• Technical publication on weather for Technical publication on weather for 511511

• Technical Team MembershipTechnical Team Membership– State DOTsState DOTs– FHWAFHWA– Environment CanadaEnvironment Canada– National Center for Atmospheric ResearchNational Center for Atmospheric Research– Meridian Environmental TechnologyMeridian Environmental Technology– SSISSI– MeterologixMeterologix– ConsultantsConsultants

• Published June 2003Published June 2003• Available at Available at www.deploy511.orgwww.deploy511.org

1616

Weather on 511Weather on 511PrinciplesPrinciples

• Current and changing travel Current and changing travel conditions and forecasts that conditions and forecasts that are likely to impact the ability are likely to impact the ability to travel.to travel.

• Segments – logical length to Segments – logical length to reflect the possible weather reflect the possible weather conditions and variation in conditions and variation in conditions along them.conditions along them.

1717

Resources AvailableResources Available

• 511 Websites511 Websites– http://www.deploy511.org http://www.deploy511.org – http://www.its.dot.gov/511/511.htmhttp://www.its.dot.gov/511/511.htm– http://www.itsa.org/511.html http://www.itsa.org/511.html

• ITS America E-mail AdvisoryITS America E-mail Advisory• Deployer WebsitesDeployer Websites