1. 2 Company Background Pioneer & time proven Managed Care Organisation (MCO) in Malaysia Third...

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Transcript of 1. 2 Company Background Pioneer & time proven Managed Care Organisation (MCO) in Malaysia Third...

Page 1: 1. 2 Company Background Pioneer & time proven Managed Care Organisation (MCO) in Malaysia Third Party Administrator (TPA) Established on 15 th Nov2001.

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Page 2: 1. 2 Company Background Pioneer & time proven Managed Care Organisation (MCO) in Malaysia Third Party Administrator (TPA) Established on 15 th Nov2001.

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Company Background

• Pioneer & time proven Managed Care Organisation (MCO) in Malaysia

• Third Party Administrator (TPA)

• Established on 15th Nov’2001

• Specialist- dedicated core business activity (not a side business)

• Managed by insurance experts and supported by full time medical doctors

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Company’s Goal

– To be Malaysia’s leading Health Care organization.

– To be recognized for Excellence.

– To be respected for integrity, initiative and involvement.

– To be a caring organization.

– To Practice the Highest Degree of Professionalism.

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Page 5: 1. 2 Company Background Pioneer & time proven Managed Care Organisation (MCO) in Malaysia Third Party Administrator (TPA) Established on 15 th Nov2001.

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BOARD OF DIRECTORS

Abdul Aziz Nor(LLB Hons Essex University, London)

Chairman

S.Gopinath

Group Executive Director

Dr. Madhavan NairDirector

Medical

Dr. Avtar Singh

Director Medical (Penang)

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Our Responsibilities, Your AdvantagesWe :

Compare and choose a health plan to your needs. Understand your managed care benefits. • Resolve claims problems and billing disputes. • Select Doctors, Hospitals and Clinics. • Tackle Doctor/Patient communications issues.• Give reports every month to the Employer on the Date of Visit, Clinic visited,

Illness, No. of MC Days and Amount spent. Give reports on Pattern Of Illness and Eligibility Vs Usage.

• Verify / Validate Clinic Bills.• Issue Cheques to the multiple clinics.• Issue Guarantee Letters (24 Hours)• Educate the Employees.• Communicate in Medical language.• Reduce Cost without fixed rates.• Wellness Program• Save your valuable Time and Headaches.

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Functions & Operations

• 24- hour helpdesk line

• Roadshow for issuance of cards

• Appoint and select panel clinics

• Administrating claims

• Monitoring claims

• Generating management reports based on clinic claims• Review of Clinic Bills

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How the cost will be reduced ?

• Review of Medical Bills

• Monitoring of Clinic Bills

• Querying the Clinics/Doctors

• Supplying the medicines for Long term Illness.

• Wellness Program

• Monitoring the frequent visits report.

• Reduce the hidden cost of the client.

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PRODUCT

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OUTPATIENT (CLINICAL)

SCHEME

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Managing Outpatient

Scheme

on

Fixed Cost Basis

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EMPLOYEES

Panel Clinics/ Specialist

Su

bm

it Rep

orts

Submit Claim Forms & Bills

Outpatient BenefitsP

resent R

akyat O

P

card a

nd

get

treatmen

t

Pay Clinic Bills

Mo

nth

ly Pay

men

t

Managed by P.C.S.Rakyat Sdn Bhd

ABC BERHAD

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OUTPATIENT CARE BENEFITS

Plan Individual

Plan Family

Plan Single Parent

GP Clinic Service for Outpatient Consultation including

Covered

NIL

Covered Child : up to 21 yrs old

Drugs

Basic Diagnostic tests including Lab Tests/X-Ray/ECG

Childhood Immunisations

URGENT/EMERGENCY CARE  

Nationwide Emergency Health Coverage Covered 24 hours

Covered 24 hours

Covered 24 hours

Provided by GP or Specialist on an Outpatient Basis

According to Benefits Limit

Specialist Visit (referred by Panel Clinic)

Specialist Care & Diagnostic Services Covered in Full

Covered in Full Covered in Full

Specialist Consultations, Diagnostics Procedures & Recommended Drugs via Specialist Consultant

P.C.S. RAKYAT OUT-PATIENT SCHEME

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OUT PATIENT SCHEME

EXCLUSION CLAUSES

The exclusion of the Rakyat Out Patient Programme are as follows:

• Pregnancy and abortion• Family planning services, sterilization procedures and work-up or treatment

of infertility• Treatment, examination and lab tests not ordered by Medical Practitioner• Traditional and alternatives therapy such as Acupuncture, Homeopathy,

Bomoh or Sinseh Treatment• Injuries due to insanity or self-inflicted• AIDS (Acquired Immune Deficiency Syndrome) & HIV related Diseases• Travel & Adult immunization including Hepatitis• Direct sales nutritional products• Treatment to improve the psychological, mental or emotional well-being

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EXCLUSION CLAUSES

• Cosmetic Surgery for purpose of beautification or plastic surgery including sex change surgery

• Dietary supplements, appetite, suppressants, anabolic steroids and cosmetics products

• Expenses which should be claim under SOCSO / Workmen’s Compensation Scheme

• Medical examination, required by third party such as Pre-employment examination, Vehicle licensing examination & regular screening profiles

• Telephone, fax charges, private nursing, lodger fee, administrative registration fee & nonmedical personal items

• Treatment for recuperative purpose as a result of mental fatigue, rest cures or sanatorium care, drugs addiction or alcoholism, communicable diseases requiring by law isolation or quarantine in the event of an epidemic

• Sonotron Therapy, Heart scan & new investigative modalities non approve by Ministry of Health Malaysia, Academic, Medical Institutions, or renowned medical authorities such as FDA of the USA.

• Maximum supply of Medication is up to 1 month & if a member needs medication more than the said periods, he / she has to consult P.C.S Rakyat who will make the necessary arrangement for him / her.

• Vitamin / food supplement / Orthopaedic appliances / Medical equipment.

Any changes can be discussed

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Page 18: 1. 2 Company Background Pioneer & time proven Managed Care Organisation (MCO) in Malaysia Third Party Administrator (TPA) Established on 15 th Nov2001.

Date of Visit

Name Empl No.

Branch Dept R’Ship Clinic Doctor Diagnosis MC days

Charges

01/04/04 C.Sivarajan 12048 P.Klang HR Principal Klinik Ravi Dr. AzharFever/

Cough/Cold2 30.00

02/04/04Hamidon

Buang65032 Johor AD Principal

02/04/04 Norhayati SpouseKlinik Deepa

Dr. Usha Tonsilitis 40.00

03/04/04Sulaiman Bin

Alimon76800 Penang AD Principal

Klinik Famili

Dr. Joe Diarrhoea 1 35.00

05/04/04 Tong Fei Loong 80963 KL GNPrincipal Klinik

PublicDr.

ChuahRashes 1 45.00

06-04-05 Rita 87600 KL AC PrincipalKlinik Amar

Dr. Amar Eye Infection 1 55.00

07-04-04 Mohd Idris 17821 Johor AD PrincipalKlinik Nik

IsaDr. Aisah Migraine 65.00

08-04-04 Abd Kadir 62145 Penang HR Principal Mediviron Dr. Tan Bronchitis 1 45.00

10/04/04Md Elai Bin

Fadzil23456 Johor HR

Principal Klinik Segara

Dr. SasiBack

Ache/Body Ache

30.00

Monthly Clinic Claim Report-April’2004

TOTAL 345.00

Sample Report

HR- Human Resource

AD - Administration

GN- General

Page 19: 1. 2 Company Background Pioneer & time proven Managed Care Organisation (MCO) in Malaysia Third Party Administrator (TPA) Established on 15 th Nov2001.

Date of Visit

Name Empl No.

Branch Dept R’Ship Clinic Doctor Diagnosis MC days

Charges

01/04/04 C.Sivarajan 12048 P.Klang HR Principal Klinik Ravi Dr. AzharFever/

Cough/Cold2 30.00

02/04/04 C.Sivarajan 12048 P.Klang HR Principal Klinik Ravi Dr. Azhar Fever 30.00

08/04/04 C.Sivarajan 12048 P.Klang HR PrincipalKlinik Famili

Dr. Joe Diarrhoea 1 35.00

12/04/04 C.Sivarajan 12048 P.Klang HRPrincipal Klinik

PublicDr.

ChuahRashes 1 45.00

15-04-05 C.Sivarajan 12048 P.Klang HR PrincipalKlinik Amar

Dr. Amar Eye Infection 1 55.00

25-04-04 C.Sivarajan 12048 P.Klang HR PrincipalKlinik Nik

IsaDr. Aisah Migraine 65.00

30-04-04 C.Sivarajan 12048 P.Klang HR Principal Mediviron Dr. Tan Bronchitis 1 45.00

Monthly Employee Claim Report-April’2004

TOTAL 305.00

Sample Report

HR- Human Resource

AD - Administration

GN- General

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Name Empl No.

Branch Dept R’Ship Eligibility Usage Balance

Amount Amount Amount

Rita 87600 KL AC Principal 1500.00 300.00 1200.00

Md. Idris 17821 Johor AD Principal 1500.00 600.00 900.00

Kadir 62145 Penang HR Principal 1500.00 1200.00 300.00

Tan Foo 31361 KL AD Principal 1500.00 800.00 700.00

Siti 1234 KL AC Principal 1500.00 900.00 600.00

Ravi 4567 PJ HR Principal 1500.00 800.00 700.00

Afandi 3456 Johor GN Child 1500.00 1200.00 300.00

Usage Vs Eligibility Report for the period

of April’2004 – June’2004

Sample Report

AC- Accounts

HR- Human Resource

GN-General

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Diagnosis Department Total

AC GN HR No. Percentage

Fever/Cough/Cold 25 18 32 75 40 %

Back Ache/Body Ache/ Joint Ache 15 10 10 35 18 %

Diarrohea/Vomiting/Food Poisoning 10 08 06 24 13 %

Diabetes Mellitus 08 07 04 19 10 %

Vertigo / Migraine 06 07 05 18 9.6 %

Gastrisitis 03 05 08 16 8.5 %

Most Active Treatment for the period April’04 – June’04

Quarterly Report

Sample Report

AC- Accounts

GN- General

HR- Human Resource

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Quarterly Report on MC's issued for the period April'04 - June'04

33

28

15

19

28

10

0

5

10

15

20

25

30

35

Klinik Ravi Poliklinik Dr. Siti Klinik Medifom Klinik Dr. Azhar Klinik 24 Jam Klinik Mediviron

Klinik

No

. o

f M

C's

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0

500

1000

1500

2000

2500

3000

3500

4000

4500

5000

April'04 May'04 June'04 July'04

Klinik Public

Klinik Ravi

Klinik Dr. Siti

Klinik Joe

Poliklinik Azhar

Amount (RM)

Month

Most Active Clinics

Sample Report

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Pattern of Disease for April'04 - June'04 - Outpatient

213

34 3122

17 14 12 12 11 105 5

0

50

100

150

200

250

Diagnosis

No

. of

Pat

ien

ts

FEVER/URTI/COUGH/COLD BACKACHE/BODYACHE/JOINTACHE DIARRHOE/VOMITING/FOOD POISONING

DIABETES MELLITUS RASHES / URTICARIA VERTIGO/MIGRAINE

GASTRITIS ECZEMA/DERMATITIS HYPERTENSION

TONSILITIS/PHARYNGITIS EAR INFECTION ASTHMA

Sample Report

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OUTPATIENT PROCEDURES AND

FLOWCHART

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RAKYAT OUTPATIENT CLAIMS PROCEDURE

For PANEL CLINIC

Patient visits Rakyat Panel Clinic and produces Rakyat Health Card.

Nurses have to make sure that the patient brings his/her own Rakyat card and IC. However, Dependants have to bring their parents IC and Rakyat card.

The Rakyat GP Claim Form to be filled in full by the Patient, Nurse and the Doctor.

Patient proceeds to seek consultation / treatment

Patient proceeds to the Dispensing / Billing counter for Medication. ( No Payment to be made by the patient).

Patient’s details and Medication Details to be entered in the Software provided by PCS Rakyat.

GP Claim Forms fully filled to be sent to Rakyat Ofiice for Verification/Validation and Reimbursement..

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RAKYAT OUTPATIENT CLAIMS PROCEDURE

For PANEL CLINIC

Patient Forgets Rakyat Card

Process Flow

If the patient forgets to bring Rakyat Card in case of Emergency / Accident / Lost Card.

Contact our Call Centre :

Hotline : 03 – 7726 5229 (24 Hours)H/P: 017-320 0048

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RAKYAT OUTPATIENT CLAIMS PROCEDURE

For NON PANEL CLINIC

In case of Emergency patient visits a Non-Panel Clinic.

Patient seeks Consultation / Treatment

Patient proceeds to the Dispensing/Billing counter for Medication and Pays the Bill.

Patient handover the Bill to the concerned Department (HR) of the Employer within 7 days..

Employer after verification send the Bill to Rakyat Office for payment within 14 days. Rakyat after Verification reimburse the payment to the Employee within 30 Days.

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Panel Clinics in Malaysia

6022

300

20

20

90

90

20

6510

500

Total Panel Clinics in Malaysia : 1400

15

10

3 Tawau

Kudat

Miri

Semporna Pulau Sipadan

Labuan

Sarikei

3

3

21

5

2

1

Bandar Sri Aman

1

4

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SAMPLE RAKYAT OUT PATIENT CARD

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• P.C.S. Rakyat is well equipped with all the latest Computers, Printers and Scanners.

1. 10 Personal Computers – Pentium IV – All PC’s are interconnected via Local Area Netwrok (LAN) and 24 Hours connected to Internet.

2. 4 Printers - Colour3. HP Scanner

Software System :

P.C.S.Rakyat is having a Claim Management System - A Software developed by J.D.Systems to monitor all the Claims and Monthly

Reports. The Software is also installed at the major Rakyat GP Panel Clinics to get the data online thru Internet and is working very well.

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CLINICSCLINICS CLINICSCLINICSCLINICSCLINICS

PROPOSED DATA FLOW-DATA PROCESSING

CLINICSCLINICS CLINICSCLINICS CLINICSCLINICS

A. Data transferfrom Clinics:either by:~Internet~Diskettes

B. Optional~from PCS toclinics via Internet.P.C.S RAKYAT / CONTROL

CENTREP.C.S RAKYAT / CONTROL

CENTRE

ABC Berhad

Server

Offline ReportsMonitoring Purpose only

RakyatGroupServer

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Page 35: 1. 2 Company Background Pioneer & time proven Managed Care Organisation (MCO) in Malaysia Third Party Administrator (TPA) Established on 15 th Nov2001.

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• MAJOR ACCCOUNTS UNDER RAKYAT PLAN FOR OUTPATIENT (GP) –

1. INTEGRATED LOGISTICS BERHAD2. SURIA BUSINESS SOLUTIONS (Subsidiary of Scomi Berhad)3. PICSEL TECHNOLOGIES MALAYSIA (UK Based)4. KOPERASI PERDANAJAYA SDN BHD5. TRONOH CONSOLIDATED BERHAD6. ZELAN CONSTRUCTION SDN BHD7. ZELAN HOLDINGS (M) SDN BHD8. ZELAN ENTERPRISES SDN BHD9. ZELAN CORPORATION SDN BHD10. ZELAN DEVELOPMENT SDN BHD11. PANDUAN PELANGI SDN BHD12. EUROPEAN PROFILES (M) SDN BHD13. MALAYSIAN BAR COUNCIL14. INFRASOFT TECHNOLOGIES LTD.15. KOLEJ SAINS KESIHATAN BERSEKUTU16. GAYA BINA CONTRUCTION SDN BHD17. SILVER RIDGE HOLDINGS BERHAD18. WOODLANDOR HOLDINGS BERAHD19. SPECIFIC RESOURCES SDN BHD20. JVC MANUFACTURING MALAYSIA21. MISC INTEGRATED LOGISITICS SDN BHD22. EDARAN OTOMOBIL NASIONAL BERHAD (EON)23. EPE SWITCHGEAR SDN BHD

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Name of Client Types of Service

Malaysian Bar Council Hospital & Surgical Group Personal Accident

Suria Business Solutions Sdn Bhd Outpatient( Subsidiary of Scomi Berhad) Hospital & Surgical

Group Term LifePicsel Technologies (UK based) Outpatient

Hospital & Surgical Group Personal Accident

Bumi Gajah Agencies Sdn Bhd OutpatientHospital & Surgical Marine InsuranceContractors All RiskForeign Workers Compensation

SilverRidge Holdings Berahd Group Personal AccidentErection All Risk - General

Bumihighway Foreign Workers CompensationFireBurglaryProperty

Koperasi Perdanajaya OutpatientHospital & Surgical Annual Medical Health Screening

Securiforce Hospital & Surgical K-Card Technologies Group Personal AccidentMechanalysis Sdn Bhd Group Personal Accident

Hospital & Surgical Koshin Kitamula (M) Sdn BHd Group Personal AccidentABM Metal Sdn BHd Fire

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WELLNESS PROGRAM

1. Free Health & Wellness talks for Employees and their Dependants (Twice in a year)

2. Medical Advice (2nd Opinion)

3. Legal Assistance on Medical Matters

All the above services will be Free of Cost

Page 39: 1. 2 Company Background Pioneer & time proven Managed Care Organisation (MCO) in Malaysia Third Party Administrator (TPA) Established on 15 th Nov2001.

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Hospital & Surgical Scheme

Underwritten by

MCIS Zurich Insurance Berhad

Page 40: 1. 2 Company Background Pioneer & time proven Managed Care Organisation (MCO) in Malaysia Third Party Administrator (TPA) Established on 15 th Nov2001.

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IN-Patient Admission / Hospitalisation CLAIMS PROCEDURE for Panel Hospital

Patient visits Hospital along with the reference letter from the Rakyat Panel GP Clinic and produce the In-Patient Card (issued by the Insurance Company)

Patient needs to Fill the Hospital Admission Form . The Hospital will fax the form to the Insurance Company for Verification and Eligibility of the patient.

A Guarantee Letter is forwarded to the Hospital from the Insurance Company within 30 mins (approx.) and the patient is admitted for the treatment if found eligible.

Delay may be caused in getting Guarantee letter in few cases, but need to have patience. (Terms and Conditions apply).

A Pre Discharge Billing Assessment is done to identify the Payable claims by the Patient and the Insurance Company. The Bill is forwarded to the Insurance Company for the final settlement/payment. The patient is discharged.

Page 41: 1. 2 Company Background Pioneer & time proven Managed Care Organisation (MCO) in Malaysia Third Party Administrator (TPA) Established on 15 th Nov2001.

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SAMPLE IN PATIENT CARD

Note : The Hotline Number Managed by Asia Assistance Network (M) Sdn Bhd. (24 Hours)

P.C.S.RAKYAT HOTLINE NUMBER : 03 – 7726 5229 (24 HOURS)

Page 42: 1. 2 Company Background Pioneer & time proven Managed Care Organisation (MCO) in Malaysia Third Party Administrator (TPA) Established on 15 th Nov2001.

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KL/Selangor

1. AMPANG PUTERI SPECI ALIST HOSPITAL 03-4270 2500

2. ANDALAS MEDI CAL CENTRE 03-3324 1000

3. APOLLO TTDI MEDICAL CENTRE 03-7726 6911

4. ARUNAMARI SPECIALIST HOSPITAL 03-3324 3288

5. ASSUNTA HOSPITAL 03-7780 6197

6. DAMAI SERVICE HOSPITAL 03-4043 4900

7. DAMANSARA SPECI ALIST CENTRE 03-7722 2692

8. DARUL EHSAN MEDICAL CENTRE 03-5880 8868

9. GLENEAGLES INTAN MEDICAL CENTRE 03-4257 1300

10. INSTITUT J ANTUNG NEGARA 03-2617 8200

11. KAJ ANG MEDICAL CENTRE 03-8736 0631

12. KAMPONG BARU MEDICAL CENTRE 03-2693 1007

13. KELANA J AYA MEDICAL CENTRE 03-7805 2111

14. MEGAH MEDICAL SPECI ALIST 03-7803 1212

15. PANTAI CHERAS MEDICAL CENTRE 03-9132 2022

16. PANTAI KLANG SPECIALIST MEDICAL CENTRE 03-3372 5222

17. PANTAI MEDI CAL CENTRE 03-2296 0888

18. PUSAT PAKAR TAWAKAL 03-4023 3599

19. PUSAT RAWATAN ISLAM 03-4041 4922

20. SELANGOR MEDI CAL CENTRE 03-5543 1111

21. SENTOSA MEDI CAL CENTRE 03-4043 7166

22. SRI KOTA MEDICAL CENTRE 03-3373 3636

23. SUBANG J AYA MEDICAL CENTRE 03-5634 1212

24. SUNWAY MEDICAL CENTRE 03-5632 7688

25. TAMAN DESA MEDI CAL CENTRE 03-7982 6500

26. TUNG SHIN HOSPITAL 03-2072 1655

27. UNIVERSITI MALAYA SPECI ALI ST CENTRE 03-7950 2650

28. HOSPITAL PANTAI INDAH 03-4289 2828

29. THE TUN HUSSEIN ONN EYE HOSPITAL 03-7956 1511

30. CMH MEDICAL CENTRE 03-2078 2055

LIST OF PANEL HOSPITALS

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Penang BAGAN SPECIALIST CENTRE 04-332 2800

BUKIT MERTAJAM SPECIALIST CENTRE 04-538 7577

GLENEAGLES MEDICAL CENTRE 04-227 6111

HOPE CHILDREN HOSPITAL 04-228 6557

HOSPITAL PANTAI MUTIARA 04-643 3888

LAM WAH EE HOSPITAL 04-657 1888

LOH GUAN LYE SPECIALIST CENTRE 04-228 8501

PENANG ADVENTIST HOSPITAL 04-226 1133

PUBLIC SPECIALIST HOSPITAL 04-226 6699

TANJUNG MEDICAL CENTRE 04-226 2323

ISLAND HOSPITAL 04-228 8222

Kedah METRO SPECIALIST HOSPITAL 04-423 8888

KEDAH MEDICAL CENTRE 04-730 8878

PUTRA MEDICAL CENTRE 04-734 2888

STRAND HOSPITAL 04-442 8888

Melaka MAHKOTA MEDICAL CENTRE 06-284 8222

PANTAI AYER KEROH 06-231 9999

THE SOUTHERN HOSPITAL, MELAKA 06-283 5888

Negri Sembilan COLUMBIA HOSPITAL 06-601 1988

N. SEMBILAN CHINESE MATERNITY HOSPITAL 06-762 2104

PUSAT PAKAR PD 06-6477 588

SEREMBAN SPECIALIST HOSPITAL 06-767 7800

Johor CENTURY MEDICAL CENTRE 07-331 1722

HOSPITAL PENAWAR 07-252 1800

JOHOR SPECIALIST CENTRE 07-223 7811

MEDICAL SPECIALIST CENTRE 07-224 3888

PUTERI SPECIALIST HOSPITAL 07-223 3377

THE SOUTHERN HOSPITAL, BATU PAHAT 07-413 3333

PUSAT PAKAR KLUANG UTAMA 07-771 8999

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Pahang 70. KUANTAN MEDICAL CENTRE 09-514 2828

71. KUANTAN SPECIALIST HOSPITAL 09-567 8588

Kelantan 72. KOTA BAHRU MEDICAL CENTRE 09-743 3399

73. HOSPITAL PAKAR PERDANA 09-745 8000

Sabah/Labuan 74. DAMAI SPECIALIST CENTRE 088-222 922

75. SABAH MEDICAL CENTRE 088-424 333

76. SANDAKAN SPECIALIST CLINIC 089-221 007

77. RAFFLESIA MEDICAL CENTRE 088-780 670

Sarawak 78. NORMAH MEDICAL CENTRE 082-440 055

79. REJANG MEDICAL CENTRE 084-330 733

80. COLUMBIA ASIA MEDICAL CENTER, MIRI 085-437 755

81. TIMBERLAND MEDICAL CENTRE 082-234 466

82. KUCHING SPECIALIST HOSPITAL 082-365 777

Perak APOLLO MEDICAL CENTRE 05-805 6000

HOSPITAL FATIMAH 05-545 5777

IPOH SPECIALIST CENTRE 05-241 8777

KINTA MEDICAL CENTRE 05-254 2125

LARUT MEDICAL CENTRE 05-806 7817

PANTAI PUTRI HOSPITAL 05-548 4333

PERAK COMMUNITY SPECIALIST HOSPITAL 05-254 5594

TAIPING MEDICAL CENTRE 05-807 1049

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WHY YOU SHOULD CHOOSE P.C.S.RAKYAT ?

1. P.C.S. Rakyat is headed by Professionals who are having hands on experience of Insurance and Health Industry.

2. Board Members consist of Insurance Adjustors, Underwriters, HR

Directors and Medical Directors.

3. Local Company Incorporated in Malaysia. 4. Committed to Customer Service.

5. Believe in Long Term Business relations. 6. Reasonable Pricing

7. Fixed Cost for the year 8. Understand Customer Needs (patience). 9. Simplified procedures.

10. Committed Staff 11. Successful Track record of serving Large Organizations like

Matsushita Group of Companies (5000 Staff).

12. Good Networking.

13. Easy accessibility to the Top Management. 14. Give and Take Policies. 15. Well equipped with all the necessary Softwares and Hardwares.

16. Customized Reporting.

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Contact UsOffice : 79 M, Jalan SS 21/1A,

Damansara Utama

47400 Petaling Jaya,

Selangor

Tel: 03- 7726 5229, 03 – 7726 4858

Fax: 03- 7726 4858

Web : www.rakyatgroup.com

Contact Person:

Chairman : [email protected]

Executive Director : [email protected], [email protected]

Manager Operations : [email protected]

Asst. Manager Finance & Admin : [email protected]

Customer Service ; [email protected]

General Enquiries : info@rakyatgroup,.com

Page 47: 1. 2 Company Background Pioneer & time proven Managed Care Organisation (MCO) in Malaysia Third Party Administrator (TPA) Established on 15 th Nov2001.

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Location Map