079 Diamonds in the Dust of IT by Dr James A Robertson PrEng
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Transcript of 079 Diamonds in the Dust of IT by Dr James A Robertson PrEng
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Maximizing Information Technology Value
Diamonds in the dustCrafting your future landscape
20 May 2009
Dr James A Robertson PrEng
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I.T. versus bridges
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Engineers do NOT design bridges to stand up
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Engineers design bridges NOT to fall down
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Angus Struan Robertson
Vision
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Experiencing failure
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Information technology
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“19 out of 20 E.R.P. (business system) Implementations do NOT deliver what was promised”
An industry in crisis
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Extreme failures
1. Seven years and half a billion dollars -- international chemicals company
2. $400 million -- multinational shoe corporation
3. Multinational entertainment giant -- $878 million
4. Major supermarket chain -- $195 million
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“The next corporate disaster waiting to happen”
Business system failure can trash your business
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Y2K
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There is a need for a new approach
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What is NOT an engineering approach?
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The new Gauteng numberplate with microchip
“Restore the integrity of the number plate to fulfil its true functions which are the vehicle’s ID book and a law enforcement tool.“
=+
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30%
25%15%
12%
10% 8%
5%
1. IT Mythology -- 30%
2. Lack of executive custody -- 25%
3. Poor strategic alignment -- 15%
4. Lack of an engineering approach -- 12%
5. Poor data engineering -- 10%
6. People issues -- 8%
7. Technology issues -- 5%
Factors causing IT failure
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The value of technology is determined by the person using the technology
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Technology is only 5% of what causes failure
Software defects CAN be prevented Take a stand
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Is IT moving so fast you cannot keep up?
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What is IT?REALLY?
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People create value
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Unlocking IT value
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Staff
1. Most elementary business IT skill?
2. Boots in the mud socialization
3. Speak business language
4. Sustainable staffing
5. The customer is the reason for your day
6. Clean up your data
“the customer is NOT an interruption of your day the customer is the reason for your day”
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Policy
1. Hand-me-down principle
2. Long term partnership (20 years) with business system suppliers
3. Business focus
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Leadership
1. Executive custody is critical
-- 50% leadership
2. “Business systems department” instead of “IT department”
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Strategic alignment
1. Essence of why the business exists and how it thrives
2. Model the business in the configuration from a strategic perspective
3. Data engineering
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Data – from chaos ...
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... to order
Example of simple hierarchically
structured data table
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Call to actionThree actions?
1. Defects are entirely preventable
2. IT is NOT magic do NOT abdicate your intellect
3. Design AGAINST failure
4. You DO understand IT
5. Slow IT down to your speed!
6. Align IT with the essence of your business (strategy)
7. CEO custody and leadership are critical– take charge
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[email protected]: ++27-(0)83-251-6644
If you do not act within 48 hours you probably never will – act TODAY!
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Psalm 136:5 "To Him who by wisdom made the heavens, for His mercy endures forever;"
Design IT solutions like bridges ...To last
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Finding the missing pieces of your I.T. and strategy puzzles
Questions?
[email protected]: ++27-(0)83-251-6644
Acknowledgement and dedication
Clients, associates and staff
Father and mother Angus and Thelma
Children Alexandra and Struan
Fiona, Sandi, Ingrid, Sandra, Teresa, Helena, Julie and Maria
To the glory of the Eternal Creator