07 Starbucks Power Point Trust
Transcript of 07 Starbucks Power Point Trust
8/3/2019 07 Starbucks Power Point Trust
http://slidepdf.com/reader/full/07-starbucks-power-point-trust 1/20
8/3/2019 07 Starbucks Power Point Trust
http://slidepdf.com/reader/full/07-starbucks-power-point-trust 2/20
SHRM Foundations 5th DVD
Filmed at Starbucks Headquarters, Seattle
Featuring Wayne Cascio, Ph.D.
Comprehensive Interviews
Officers, Managers and Employees
Video Overview Video Overview
SHRM Foundations 5th DVD
Filmed at Starbucks Headquarters, Seattle
Featuring Wayne Cascio, Ph.D.
Comprehensive Interviews
Officers, Managers and Employees
8/3/2019 07 Starbucks Power Point Trust
http://slidepdf.com/reader/full/07-starbucks-power-point-trust 3/20
Video Synopsis Video Synopsis
Introduction
A Business of People
Description of Starbucks Business
Mission and GuidingPrinciples
Corporate Social
Responsibility
Working Environment and Trust
Health Benefits and the
Relationship with Partners
The Role of HR
Advice for Small Companies
8/3/2019 07 Starbucks Power Point Trust
http://slidepdf.com/reader/full/07-starbucks-power-point-trust 4/20
Company Overview Company Overview
United States:
50 States + D.C.
6,281 Company-Operated Stores
3,533 Licensed Stores
International: 39 Countries
1,553 Company-Operated Stores
2,361 JV & Licensed Stores
United States:
50 States + D.C.
6,281 Company-Operated Stores
3,533 Licensed Stores
International:
39 Countries
1,553 Company-Operated Stores
2,361 JV & Licensed Stores
8/3/2019 07 Starbucks Power Point Trust
http://slidepdf.com/reader/full/07-starbucks-power-point-trust 5/20
Company Overview
Products
30 Blends of Coffee
Handcrafted Beverages Merchandise
Fresh Food
Starbucks Entertainment
Global Consumer Products
Starbucks Card
Brand Portfolio (Tazo, Ethos, Seattles Best)
Company Overview
Products
30 Blends of Coffee
Handcrafted Beverages Merchandise
Fresh Food
Starbucks Entertainment
Global Consumer Products
Starbucks Card
Brand Portfolio (Tazo, Ethos, Seattles Best)
8/3/2019 07 Starbucks Power Point Trust
http://slidepdf.com/reader/full/07-starbucks-power-point-trust 6/20
Company Overview
Headquarters: Seattle, WA
IPO: 1992, 165 Stores
2006 Sales: $7.8 billion
Employees: 140,000
Company Overview
Headquarters: Seattle, WA
IPO: 1992, 165 Stores
2006 Sales: $7.8 billion
Employees: 140,000
8/3/2019 07 Starbucks Power Point Trust
http://slidepdf.com/reader/full/07-starbucks-power-point-trust 7/20
DiscussionQuestions
8/3/2019 07 Starbucks Power Point Trust
http://slidepdf.com/reader/full/07-starbucks-power-point-trust 8/20
How can companies build a
relationship based on trust with their employees?
Provide support
Share success
Extend ownership
How can companies build a
relationship based on trust with their employees?
Provide support
Share success
Extend ownership
8/3/2019 07 Starbucks Power Point Trust
http://slidepdf.com/reader/full/07-starbucks-power-point-trust 9/20
How does a company live by
its guiding principles?
Use them as a point of reference
Make decisions based on them
Embed them in interactions withcustomers and partners
How does a company live by
its guiding principles?
Use them as a point of reference
Make decisions based on them
Embed them in interactions withcustomers and partners
8/3/2019 07 Starbucks Power Point Trust
http://slidepdf.com/reader/full/07-starbucks-power-point-trust 10/20
W hat does workforce
diversity mean for anorganization?
Diverse leadership
Different styles
Impact on value
W hat does workforce
diversity mean for anorganization?
Diverse leadership
Different styles
Impact on value
8/3/2019 07 Starbucks Power Point Trust
http://slidepdf.com/reader/full/07-starbucks-power-point-trust 11/20
Audit management decisions
Survey employees
Act based on frontline feedback
How does a company remain
faithful to its mission?
How does a company remain
faithful to its mission?
Audit management decisions
Survey employees
Act based on frontline feedback
8/3/2019 07 Starbucks Power Point Trust
http://slidepdf.com/reader/full/07-starbucks-power-point-trust 12/20
W ith whom does the company
interact through CorporateSocial Responsibility?
Customers
Suppliers
Communities
W ith whom does the company
interact through CorporateSocial Responsibility?
Customers
Suppliers
Communities
8/3/2019 07 Starbucks Power Point Trust
http://slidepdf.com/reader/full/07-starbucks-power-point-trust 13/20
Put people first
Accessible top management
Homogeneous organizationalenvironment
How do companies create a
³Top-100´ environment?
Put people first
Accessible top management
Homogeneous organizationalenvironment
How do companies create a
³Top-100´ environment?
8/3/2019 07 Starbucks Power Point Trust
http://slidepdf.com/reader/full/07-starbucks-power-point-trust 14/20
W hat should companies
know about trust?
Trust is earned
Trust is fragile
Trust needs to be nurtured
W hat should companies
know about trust?
Trust is earned
Trust is fragile
Trust needs to be nurtured
8/3/2019 07 Starbucks Power Point Trust
http://slidepdf.com/reader/full/07-starbucks-power-point-trust 15/20
How can health benefits
contribute to build trust?
How can health benefits
contribute to build trust?
They safeguard employees well-being
They create engagement
They are valuable for the employee,for the company and for the
community
They safeguard employees well-being
They create engagement
They are valuable for the employee,for the company and for the
community
8/3/2019 07 Starbucks Power Point Trust
http://slidepdf.com/reader/full/07-starbucks-power-point-trust 16/20
W hat is the role of HR in a
business made of people?
W hat is the role of HR in a
business made of people?
Provide strategic input
Assist the organizations line
managers
Promote organizational culture
Provide strategic input
Assist the organizations line
managers
Promote organizational culture
8/3/2019 07 Starbucks Power Point Trust
http://slidepdf.com/reader/full/07-starbucks-power-point-trust 17/20
Financial History Financial History
C o m p o u n d A n n u a l G r o w t h R a t e s
8/3/2019 07 Starbucks Power Point Trust
http://slidepdf.com/reader/full/07-starbucks-power-point-trust 18/20
ComparisonComparison
8/3/2019 07 Starbucks Power Point Trust
http://slidepdf.com/reader/full/07-starbucks-power-point-trust 19/20
Five ImportantLessons
8/3/2019 07 Starbucks Power Point Trust
http://slidepdf.com/reader/full/07-starbucks-power-point-trust 20/20
5 Lessons5 Lessons
1. Trust is the foundation of performance
2. Trust is fragile
3. Communicate often in ways that support corevalues
4. Involve employees in decisions that affect them5. Survey employees regularly about how leaders
behavior supports the companys mission andvalues